by Ronald Barron | Mar 15, 2022 | Uncategorized
Employer: Gremlin
Gremlin’s mission is to make the Internet more reliable. We’re leading the way in the exciting, growing practice of Chaos Engineering, for enterprises like Target, Twilio and JP Morgan Chase that are building complex, distributed SaaS applications whose success depends on uptime. The Gremlin platform uncovers risks and weaknesses that aren’t addressed by traditional DevOps and IT operations processes and best practices. If paving a new path forward at the leading edge of technology sounds exciting to you, we should talk.
About the role of Support Manager
Support Managers at Gremlin operate in a fast-paced, highly technical environment and are responsible for ensuring our customers receive the highest level of support for incredibly complex and sophisticated issues spanning a variety of technologies, patterns, practices, and business domains. We are looking for a strategic and analytically-minded leader to take customer support to the next level. Your work will directly shape the trajectory of the customer experience at Gremlin and influence the direction of the product itself.
The ideal candidate will have experience managing customer support for a deeply technical product. Your passion for technology is only surpassed by your passion for the customer. You will motivate, coach and develop your team to exceed performance goals, while also empowering them to advocate for the end user. You are analytically minded, and know that if you can’t measure it you can’t optimize it. You are comfortable creating and analyzing reports, then making data-driven decisions to improve both business efficiencies and customer experience. Finally, you are able to easily context-switch between executing in the now and strategizing for the future. You will be expected to plan and staff the customer support function as it evolves.
In this role, you’ll get to:
- Recruit, hire, develop and performance manage a team of customer support engineers driving towards resolution of a wide-range of complex technical issues.
- Identify opportunities to improve current processes in order to increase operational efficiency, customer satisfaction and the employee experience.
- Work to develop onboarding material so we can continue to scale the team
- Manage staff and schedule adherence to ensure compliance with established SLAs for all channels of support; non-compliance with SLAs has a negative financial impact to the organization
- Deliver excellent customer support through channels such as Zendesk and video chat
- Build personal relationships with our customers
- Collaborate with leadership to promote an environment of accountability and productivity
- Serve as an escalation point for high priority requests or complex investigations initiated by our customers
- Responsible for onboarding and managing underperforming employees out of the organization
- Assemble performance reporting by collecting, analyzing, and summarizing data and trends for internal leaders as well as customer; such reporting may include standing conference calls and/or business reviews
- Be the first support manager at Gremlin and have the ability to make very influential decisions as we grow and mature the organization
We’ll expect you to have:
- 3+ years of experience in a management role where your responsibilities included managing a team of support engineers for a technical software product
- 5-7 years experience in a support context
- Excellent written and verbal communication skills
- Comfortable operating in a dynamic and fast-paced environment with strong problem-solving and analytical skills
- Ability to support with executive level customer escalations involving high stakes emergency situations
- Experience with Zendesk or similar customer management tools
- Experience using data to make strategic business decisions
- Bachelor’s degree or equivalent experience
Bonus Experience:
- Experience as a system administrator, software developer, or other technical role
- Experience at a startup or other fast-growth company
- Experience with process design and improvement
- Experience with Chaos Engineering
- Demonstrated competency with one or more analytical toolkits, including Excel, Google Sheets, and / or SQL
*If you don’t think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.*
Benefits:
- Competitive compensation
- 401k Match
- Stock Options
- Flexible PTO
- Competitive benefits package, including medical, dental, and vision insurance
- Team Activities (currently virtual due to Covid-19)
APPLY HERE
by Ronald Barron | Mar 15, 2022 | Uncategorized
Employer: ePublishing
Web Project Managers at ePublishing are an amazing, talented, highly motivated team of individuals who speak to clients with a voice of authority and an undeniable air of confidence.
They are able to perform the following small miracles with ease and grace
- Juggle the needs of multiple high-value clients while making each feel important and loved
- Manage simultaneous projects involving multiple technical team members
- Investigate, comprehend, and translate technical and business requirements from clients and 3rd party vendors
- Create clear and concise Statements of Work
- Create and maintain detailed and comprehensive documentation
- Write and execute test cases for functional testing
- Manage risks, clear roadblocks, and manage expectations
- Create schedules and coordinate resources and clients to hit key milestones
- Answer client questions and provide training as necessary
- Troubleshoot complex problems and assign tasks to developers as needed
- Monitor time worked on projects to ensure budgets are adhered to
If this sounds like you, read on…
Web Project Manager is a salaried position and includes standard benefits such as healthcare, generous vacation accrual, and the greatest benefit of all: working remotely.
You must be committed to customer service and excellence.
Required Skills:
- Minimum of 5 years experience managing the design and development of websites and applications or management of live client websites
- Minimum of 5 years experience managing projects and their dependencies in a fast-paced environment
- Minimum of 5 years directly working with external clients in a customer service-oriented capacity
- Spectacular written and oral communication skills
- Strong critical thinking and troubleshooting skills
- Possess a high level of motivation to provide strong customer service
- Ability to stay highly organized and motivated in a remote environment
- Experience working with both web developers and designers
- High level of comfort working with web technologies, video conferences, messaging, and social media
- Ability to work independently as well as part of a team
- Become an expert in our software so that you may assist others both internally and externally
- SEO and ad server knowledge a plus
You must be able to connect to the internet through a reliable high-speed internet connection with little or no downtime.
You are responsible for supplying and maintaining your own workstation. We are platform agnostic and the choice of tools (desktop, laptop, smartphone, operating system, etc.) is yours but they must be able to handle the applications, websites, web-based tools, and communication solutions required to successfully execute your duties and stay connected to teammates and clients.
ePublishing, Inc. is an enterprise-class CMS solution provider serving content publishers small and large. We have been around for more than 20 years and are staffed by 100% remote employees who tirelessly work at home from multiple countries and time zones.
APPLY HERE
by Ronald Barron | Mar 15, 2022 | Uncategorized
Employer: Rimini Street
Job Description
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 4,000 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider.
The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs.
We actively seek an Senior IT Business Analyst, resident anywhere in the US.
We’re building something special at Rimini Street. A company where people care about each other and trust each other to do the right thing. A company where highly intelligent and talented people come together to do challenging and meaningful work that makes a real difference to our clients, ending each day with a sense of achievement and balance in their lives.
Position Summary
Senior IT Business Analyst will be responsible to gather business requirements, understand, analyze, document business requirements and drive improvments into the business processes to deliver high quality service to Rimnini Street. This position will play a key role as a liaison between business groups and IT applications teams to develop & enhance custom portals using LCAP technologies such as Mendix.
Essential Duties & Responsibilities
- The Senior IT Business Analyst will perform detailed requirements analysis with ability to articulate & document business processes, and identifying areas for improvement.
- Ability to abstract business issue and using data analysis techniques determine the root cause and possible solutions.
- Working in a team with developers, business users, this position will identify and promote best practices and processes for business analysis.
- Evaluate business processes, develop User stories for development team and implement solutions.
- Effectively communicate the business insights and plans to cross-functional team members and management.
- Gather critical information from meetings with various stakeholders and producing useful stories & reports.
- Ensure solutions meet business needs and requirements.
- Performing user acceptance testing.
- Take initiative to drive automation, analytics and reporting.
- Drive solutions that lead efficiency, standardization and minimization of redundancy in the existing processes.
- Conduct analysis on the data residing in various systems and determine how it can be integrated & used to improve business processes.
Additional Duties & Responsibilities
- Exceptional analytical and conceptual thinking skills.
- The ability to influence stakeholders and work closely with them to determine acceptable solutions.
- Excellent documentation skills.
- Fundamental analytical and conceptual thinking skills.
- Other job related duties and responsibilities may be assigned from time to time.
Qualifications/Skills/Experience
Education
- Bachelor Degree in Computer Science or related field or equivelant experience.
Location
Experience
- 8 – 10 Years of experience as an IT Business Analyst directly working with Customer Support, Sales, Marketing, Finance and IT business groups
Skills
- Experience in LCAP technologies like Mendix, Salesforce, Outsystems.
- Ability to manage multiple priorities efficiently and effectively.
- Strong documentation and training skills.
- Strong communication skills.
- Strong creative problem solving skills.
Be Treated Like the Best
- Rimini Street hires only the best and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
- No bureaucracy, thousand-page rule books or politics just everyone working together to build a great company through service excellence and client success
- Work hard, play hard environment Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
- We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
- All Rimini Street professionals are encouraged to grow and learn new skills
APPLY HERE
by Ronald Barron | Mar 14, 2022 | Uncategorized
Employer: Citizens Bank
In this senior level role, you will be independently involved in the design, model and implementation of Enterprise data warehousing activities in support of projects and defect remediation process and will participate and lead segments in the programming and configuration of warehouses on database, and provides independent support to warehouse users under direction and supervision of more senior data architects and programmers.
You will also assist with designing, implementing and supporting solutions that meet business requirements related to data warehouses, data marts or operational data stores primarily using ETL and will work with application architects to implement enhancements to systems and remediate existing code.
Primary responsibilities include:
- Developing and maintaining Enterprise Data warehouse system using ETL tools such as Data Stage, Talend etc to conform to the Regulatory Program Standards.
- Creating and updating scripts in UNIX/Linux shell and python to meet the business requirements
- Developing code using ETL tools such as Datastage, Talend etc to load data from different sources to the enterprise data platform, including flat files, Complex flat files, AWS S3, Redshift, Oracle, SQL Server, DB2, and big data files.
- Participating in mapping sessions to understand business requirements, source to target relationships and complex transformations involved in processing data from source to target.
- Writing complex SQL queries to extract data from databases using ETL tools such as DataStage, Talend or Query tools such as Aqua Data Studio, Dbeaver etc as part of ETL development, impact analysis, unit testing and supporting end users by using database joins, self-joins, aggregate functions, rank functions, case statements ,etc as per business requirements.
- Creating and updating Autosys JIL s for scheduling ETL batch jobs, Autosys boxes to sequence batch windows schedule batch jobs and update dependencies.
- Providing production support and defecting resolution for the ETL code developed by self and others in the team.
Qualifications
Experience and Skills:
- At least 5 Years of experience in ETL design and development utilizing Talend or IBM DataStage or other similar ETL tools.
- Expert in AWS technologies
- Experience working with DB2 on AIX and Oracle Exadata and other databases. DB2 and Oracle preferred.
- Excellent SQL skills
- Excellent scripting skills across Unix/Linux scripts using k-shell and python
- Experience with SDLC and Agile Methodologies.
- Experience with configuration management using Subversion
- Ability to communicate effectively in verbally and in writing
Education:
- Bachelor s degree required in Computer Science, or equivalent. Master s degree preferred
Hours and Work Schedule
Hours per Week: 40
Work Schedule: Monday-Friday 8:00AM-5:00PM
Position is not available in Colorado
APPLY HERE
by Ronald Barron | Mar 14, 2022 | Uncategorized
Employer: Datadog
About Datadog:
We’re on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. We operate at high scale trillions of data points per day allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally for tens of thousands of companies. Our engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way.
The Team:
As an engineer on our IAM Security team, you will work on securing the next generation scalable infrastructure platform that powers our products around the world. This team gives our cloud and runtime environments a competitive advantage in security and resiliency.
The Opportunity:
We’re looking for engineers to take our IAM Security program to the next level. The IAM Security team is chartered with keeping our systems secure across multiple cloud and runtime environments, such as kubernetes and other runtime environments. As an engineer, you will build solutions to assess security, prevent attacks, remediate vulnerabilities and drive down risk.
You will participate in the engineering efforts and partner with various engineering teams to ensure security concerns are addressed, build paved roads that establish secure-by-default configurations, and detect and protect critical threats that may impact our products.
You will participate in establishing the proper relationships to understand support models needed by teams as well as creating the proper metrics to show continuous improvements.
You’ll join at an ideal time to make a big impact, the product is seeing very high growth, with many new features to build as well as a need for scaling up dramatically. You’ll be involved in every step of the process defining organization, strategy, and executing while hiring world-class security, data analytics, and software engineers.
You Will:
- Design, test, and implement scalable security solutions for our core cloud infrastructure, runtime environments, and services
- Troubleshoot and manage the resolution of issues related identities, systems, access, accounts, authentication, authorization, entitlements, and permissions
- Work with our infra teams to secure services that support resilient, high velocity global deployment models across cloud and runtime environments without sacrificing availability and reliability
- Focus on the visibility, detection capabilities, and preventive measures for our infrastructure
- Collaborate with a globally distributed engineering team
You Are:
- Passionate and have demonstrated experience (at least 3 years) designing, building, and securing resilient applications and infrastructures at scale
- Hands-on in systems integration or software engineering of identity and access management (IAM) solutions
- Experienced beyond basic usage of cloud platforms, kubernetes, services, and runtimes
- Focused and committed to the evolving security needs of engineering teams
- Knowledgeable of cloud and cloud and runtime environments (preferably AWS), OS and Linux internals
- Experienced with building tools and services using Golang, Python or other programming language
Bonus Points:
- Experience in SRE/ DevOps is ideal
- Proven experience working in geographically distributed teams
- Are passionate about building products that engineers love and believe in the true outcome of security
- You are confident representing your ideas and opinions in a manner that can be challenged and respond to feedback well
- Certifications in cloud security (AWS Certified Security Specialty, Professional Cloud Security Engineer, Azure Security Engineer Associate)
In accordance with the Colorado Equal Pay Transparency Rule ( EPT )
At Datadog, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including your work history and professional experience. These considerations potentially can cause your compensation to vary.
The role has an annual starting salary of $100,000, and a competitive equity package. The actual pay may be higher depending on your skills, qualifications, and experience. In addition, Datadog offers a wide range of employee benefits. To learn more about Benefits click here.
#LI-EK1
#LI-Remote This is a remote position
Equal Opportunity at Datadog:
Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Your Privacy:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.
APPLY HERE
