by Ronald Barron | Dec 10, 2024 | Uncategorized
About the Role
Sr. Technical Writer
locations
US-Remote
time type
Full time
job requisition id
REQ-2024-347
OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.
Position Summary/Objective
OneSource Virtual is seeking a Sr. Technical Writer to support development of our FinTech product line. The ideal candidate likes a mix of hands-on technical writing and strategic thinking. The Senior Technical Writer position is responsible for creating and maintaining high-quality articles, tutorial videos, process flow diagrams, and product UI text to support OSV’s FinTech products, features, and services. This role will also set direction for the team for what we document, how we publish, and what tools we use.
Essential Functions/Duties/Responsibilities
- Interview subject-matter experts to gather information for technical documentation
- Work with Product Managers to develop and review Technical Content
- Create and maintain technical documentation and tutorial videos for customers to support OSV’s products and services
- Respond to internal requests for documentation additions and updates
- Ensure quality, accuracy, consistency, and clarity within our knowledge base documentation, tutorial videos, and more
- Track any updates or changes to OSV’s products and services in our change log and release notes
- Define and advocate for changes to our documentation formats and publishing technologies
Competencies
- Self-starter with a passion to keep current with trends
- Detail and task oriented
- Excellent verbal, written communication skills (grammar, spelling, sentence structure) and proofreading skills
- Ability to seek, recommend and implement tools and processes continuously to improve our product and documentation
- Ability to accurately estimate timelines required to produce work product
- Strong foundational technical and problem-solving skills
- Ability to understand and explain technical concepts to various user profiles
Supervisory Responsibility
This role will not have supervisory responsibilities.
Qualifications and Experience
- At least 5 years of experience defining, writing, and/or editing technical content
- Experience with documentation for technology and software products
- Intermediate knowledge of HTML/CSS preferred
- Experience with Markdown preferred
- Experience working in an Agile development methodology preferred
- Familiarity with writing English for a global audience
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by Ronald Barron | Dec 10, 2024 | Uncategorized
About the Role
Title: Business Operations AI Engineer
Location: United States Remote
Job Description:
About Skylight
Skylight is a digital consultancy using design and technology to help government agencies deliver better public services.
We’re at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today’s digital world.
If you want to play a part in driving this critical movement forward, we’d love for you to join our growing team of public interest technologists.
The work we do matters.
About the job
As Skylight continues to grow, we are committed to improving and scaling our internal operations to deliver even greater value to employees, customers, and the public. We see AI as a transformative tool to help us operate more efficiently, provide better employee experiences, enhance customer value, and advance our mission of making a public service difference.
As our Business Operations AI Engineer, you’ll help design, build, and implement AI-powered solutions that transform the way we work internally. Your work could include building AI systems that convert client project documentation into polished case studies for our website, or automating updates to career pathway roles based on real-time feedback and performance metrics. These solutions will directly enhance how Skylight leverages AI to create smarter, more efficient processes, empower teams to achieve their best, and ultimately improve how we deliver meaningful public services.
This role also offers the exciting opportunity to help shape and grow Skylight’s AI-driven business operations team, providing input on team structure, hiring needs, and strategies for scaling AI integration.
We’re on a mission to build diverse teams that reflect the communities we serve. If you bring unique perspectives, experiences, or skills that align with our mission, we want to hear from you — even if you don’t check every box in the qualifications.
This position reports to Skylight’s Chief Information Officer.
What you’ll do
- Analyze and identify opportunities to improve operational efficiency across key business areas (e.g., financial management, people operations, growth operations, and client delivery operations) using AI and other technology-based automation solutions
- Design, develop, and implement tools and workflows that address internal operational challenges, whether through AI or other innovative technologies
- Enable the integration of automation into client delivery operations, with applications in practice areas such as user research and software engineering
- Help implement a Retrieval-Augmented Generation (RAG) framework to allow AI systems to access select Google Workspace information, ensuring outputs are accurate and context-aware
- Automate routine processes — using a mix of AI and other technical approaches — to improve accuracy, speed, and employee satisfaction
- Build predictive models and analytics to support better decision-making across Skylight
- Help shape and grow Skylight’s AI-driven business operations team, providing guidance on scaling technology initiatives and fostering collaboration
- Collaborate with non-technical team members to design and implement solutions that are user-friendly and impactful
- Promote ethical AI practices and ensure compliance with data privacy standards.
- Provide training and support to help teams successfully adopt and use AI and other automation tools
What we’re looking for
Minimum qualifications
- Experience in machine learning or AI, with a track record of applying AI solutions to solve real-world challenges
- Experience designing or implementing technology-driven automation workflows
- A collaborative mindset and the ability to explain technical concepts to non-technical audiences
- Familiarity with frameworks for building AI solutions, such as TensorFlow, PyTorch, or similar
- Experience with or strong interest in AI-powered search and retrieval frameworks, such as Retrieval-Augmented Generation (RAG) or semantic search systems
- Proficiency in Python, R, or another programming language used in AI or automation development
- A proactive and resourceful approach to problem-solving and delivering results
- Passion for advancing public service through innovation and technology
Nice-to-have qualifications
- Familiarity with embedding models (e.g., OpenAI, Hugging Face) and vector-based search tools
- Experience integrating AI solutions with Google Workspace or similar platforms.
- Knowledge of data privacy and ethical AI practices
- Experience in natural language processing (NLP) tasks like document summarization or chatbot development
- Experience in government contracting or public service contexts
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by Ronald Barron | Dec 10, 2024 | Uncategorized
About the Role
Title: Senior Backend Engineer
Location: Remote US
Type: Full-time
Workplace: remote
Category: Scope Tech
Job Description:
Mediaocean is powering the future of the advertising ecosystem with technology that empowers brands and agencies to deliver impactful omnichannel marketing experiences. With over $200 billion in annualized ad spend running through its software products, Mediaocean deploys AI and automation to optimize investments and outcomes. The company’s advertising infrastructure and ad tech tools are used by more than 100,000 people across the globe. Mediaocean owns and operates Prisma, the industry’s trusted system of record for media management and finance, Flashtalking, the world’s largest independent ad server and creative personalization platform, as well as Protected, the MRC-accredited ad verification solution for brand safety and fraud detection.
What You Will Do:
We are seeking a highly skilled and experienced Senior Back-End Software Engineer to play a pivotal role in the design, development, and maintenance of our core backend systems. You will be responsible for building robust, scalable, and high-performance applications that power our critical business operations. You will collaborate closely with other engineers, product managers, and stakeholders to translate business requirements into technical solutions.
Responsibilities will include:
- Architecting and developing: Design and implement scalable and performant backend systems, APIs, and services
- Problem-solving: Analyze and resolve complex technical challenges, ensuring system reliability and efficiency
- Mentoring and collaboration: Provide technical guidance and mentorship to junior engineers, fostering a culture of learning and growth
- Code quality and standards: Through code reviews and best practices, enforce and maintain high standards for code quality, readability, and maintainability
- Performance optimization: Continuously monitor and optimize system performance, identifying and addressing bottlenecks
- Technology evaluation: Stay abreast of emerging technologies and evaluate their potential impact on our systems
Who You Are:
- Extensive experience: 5+ years of experience in back-end software development, with a deep understanding of software engineering principles and design patterns
- Strong technical skills: Proficiency in Python and experience with relevant frameworks and technologies (Flask, FastApi, SQLAlchemy, Celery, Boto3). Experience in other backend (Java, Go)
- Database expertise: Strong knowledge of database design, optimization, and management (SQL and NoSQL)
- API design: Experience in designing and developing RESTful APIs or GraphQL APIs
- Cloud experience: Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and their services
- Problem-solving aptitude: Excellent analytical and problem-solving skills, with the ability to troubleshoot and resolve complex issues
- Communication and collaboration: Strong communication and interpersonal skills, with the ability to work effectively in a team environment
- Leadership: Demonstrated ability to lead and mentor junior engineers
- Bachelor’s or master’s degree: In Computer Science or a related field, or equivalent practical experience
- Only applications with links to GitHub & LinkedIn profiles will be considered.
Bonus Points:
- Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes)
- Contributions to open-source projects
- Experience working in an Agile development environment
- Experience with front-end development with React and TypeScript (or similar technologies)
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by Ronald Barron | Dec 10, 2024 | Uncategorized
About the Role
Title: IT Data Product Owner
Job Description:
New York , New York Contract
Product Owner – Foundational Data Products
Location: Boston/New York OR Remote across US
Job Type: Full-Time
Experience Level: 10+ years
About the Role
We are seeking an experienced Product Owner to lead the strategy, design, and implementation of foundational data products. As a key member of our team, you will work closely with cross-functional teams to execute a data-driven strategy, deliver innovative data products, and provide value-aligned solutions to our business stakeholders. If you have a passion for data, experience in asset management or investment domains, and a knack for product thinking, this role is for you!
What You’ll Do
- Develop and execute a data strategy for foundational data products that drive business outcomes.
- Design and own the roadmap for foundational data products, ensuring alignment with business objectives.
- Translate business requirements into actionable tasks, user stories, and deliverables for technology teams.
- Collaborate with stakeholders across business and technology to ensure alignment, gather feedback, and drive product improvements.
- Lead product demonstrations, manage user acceptance testing, and ensure continuous enhancements.
- Act as a subject matter expert for foundational data products, providing guidance and support to internal stakeholders.
What We’re Looking For
- Education: Bachelor’s degree in Computer Science, Engineering, or Business Administration.
- Experience: 10+ years of industry experience, including at least 3-5 years as a Product Owner or similar role focused on data.
- Domain Expertise: Knowledge of asset management or investment processes is highly preferred.
- Technical Skills:
- Strong understanding of data analytics concepts, techniques, and tools.
- Familiarity with data mastering, data cataloging, order management systems, or accounting book of record (ABOR).
- Proficiency in project management tools like JIRA, Confluence, or similar.
- Soft Skills:
- Critical thinking and problem-solving abilities.
- Proven ability to influence and lead change across teams.
- Adaptability in a fast-paced, dynamic environment
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by Ronald Barron | Dec 10, 2024 | Uncategorized
About the Role
Title: Partner Account Manager
Location: Remote
Type: Full-time
Workplace: remote
Category: Field Service Network
Job Description:
About Omnidian
Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We’re a well-funded, growth-stage, B Corps certified company offering the potential for enormous impact, both on our products and on the world.
We are headquartered in Seattle, but are open to remote location depending on role and if a candidate resides in a state we currently employ in.
The Job
As a Partner Account Manager, you will play a pivotal role in supporting the Commercial Field Service Team and top-tier Field Service Partners (FSPs). This position ensures a seamless onboarding process and an exceptional support experience for our partners. Reporting to our Director of Commercial Field Service Network, you will collaborate closely with internal teams to drive strategic initiatives, enhance partner engagement, and ensure high levels of satisfaction and long-term success.
What You’ll Do
- At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
Partner Relationship Management (50%)
- Drive Service Level Agreements (SLAs) and performance for high-volume FSPs.
- Build and maintain collaborative relationships with Field Service Partners to foster mutual growth and satisfaction.
- Coordinate with FSPs and Accounts Payable to support invoices and payments.
- Partner with stakeholders to establish impactful meeting frameworks, drive agenda alignment, and deliver performance evaluations.
- Possess knowledge of contract terms and demonstrated expertise in pricing negotiations to support business objectives.
Performance Oversight and Analysis (30%)
- Monitor and analyze KPIs such as volume, turnaround times, and impactful performance ratios.
- Gather stakeholder feedback on partner responsiveness, technical skills, and communication.
- Utilize and customize tools such as BI and CRM platforms to assess performance metrics and drive improvements.
- Identify and implement efficiency improvements to enhance partner performance.
Training and Development (10%)
- Collaborate with the Commercial Service Network Manager to adjust and implement partner training programs.
- Define Salesforce platform requirements and develop related training materials for FSPs.
- Facilitate smooth onboarding and ongoing training for new and existing FSPs.
Continuous Improvement (10%)
- Identify and implement efficiency improvements to enhance Field Service Network performance.
- Gather feedback from partners to identify improvement opportunities and implementation strategies.
- Pilot new service strategies to boost partner engagement and performance.
Who You Are
- You have exceptional relationship-building and communication skills.
- You excel in data analysis to inform data-driven performance management and decisions.
- You are highly organized and capable of managing multiple priorities simultaneously.
- You thrive in a collaborative environment and can navigate cross-functional team dynamics.
- You bring a solutions-oriented mindset to improve processes and outcomes for internal and external stakeholders.
Experience You’ll Need
- 3-5 years operations, vendor, and or sub-contractor management.
- Contract management and exposure to pricing negotiations.
- Demonstrated ability to work with KPIs, SLAs, and performance metrics.
- Working knowledge in CRM systems, particularly Salesforce, and data analysis tools.
- Proficiency in managing invoices, payments, and other account-level operations.
Experience That’s a Plus
- Experience in the renewable energy or field service industry.
- Familiarity with training program development and facilitation.
- Advanced knowledge of performance tracking and reporting tools.
- Extensive contract management experience.
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