by Ronald Barron | Mar 14, 2022 | Uncategorized
Employer: Gusto
About Gusto
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 200,000 businesses nationwide.
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.
The Operational Excellence team focuses on delivering strategy, processes and technology to our customer service teams, enabling them to wow customers with each and every interaction. As a member of our Process Improvement team (within Operational Excellence), you will develop and implement efficient processes and tools, and lower our cost to serve in partnership with the CX leadership team.
As a Process Improvement Specialist you will analyze operational data, identify improvement opportunities and collaborate with teams across Gusto to help improve the employee and customer experience. This role will focus on connecting the operational data with the process to understand where Gusto is able to improve our customer experience; and then leading cross-functional projects to deliver on identified results.
What it is like to Work with Gusto
Here’s what you’ll do day-to-day:
- Create and assess detailed process analytics to drive strategy across gusto
- Turn data into digestible insights through story-telling
- Collaborate with Process Improvement Value Stream Managers to prioritize improvement projects
- Lead the planning and execution of process improvement projects through collaboration with cross-functional stakeholders
- Coach customer-facing SME’s on process improvement frameworks and projects
- Use a customer-first mindset to deliver a world-class experience for customers
Here’s what we’re looking for:
- Detailed oriented with a relentless focus on learning how the system works
- Deep empathy and obsession for delivering an amazing customer experience and for making things more efficient
- 2+ years of management consulting experience (a plus, but not required)
- Lean Six Sigma process improvement experience or certification (or other frameworks)
- Strong analytical skills and proficiency in Google Suite/MS Office
- Creative problem solving skills. You combine depth of knowledge of software and creativity to deliver easy to use tools.
- You thrive in fast-paced, get-stuff-done environments – and have a proven track-record of juggling multiple priorities and projects
- SalesForce/CRM experience (a plus, but not required)
- Minimum of 2 year experience with customer-facing, customer service organizations
- Experience with change management and ability to influence cross-functional organizations
APPLY HERE
by Ronald Barron | Mar 14, 2022 | Uncategorized
Employer: GitHub
GitHub is changing the way the world builds software, and we want you to help build GitHub! We’re looking for an experienced Director of Engineering to lead our Planning & Tracking teams.
Our team enables customers to bring their ideas to life, innovate and collaborate throughout the whole project lifecycle. GitHub Issues is a market-leading service to manage and track work right where it happens.
Learn more about GitHub’s new project management tools: https://github.com/features/issues
Enhance the project management experience at GitHub by working closely with a community of engineers and designers with a distributed, diverse and passionate team delivering the services that millions of developers depend on.
In this role, you will support a growing and globally distributed group of engineering managers and their teams as we bring great project management experiences to market and scale adoption. You will be involved in design, rollout, and support of these products, and ensure the team structure and partnerships across engineering, product, design, and user research are setting our teams and customers up for success.
We are looking for creative problem solvers and diverse thinkers, people who care about culture as well as customers and features. We believe that how we do things is as important as what we do. Big vision, a common purpose, passion for quality, curiosity, dedication, and investment in fun and collaboration are what lead to great results. Great products reflect the teams that build them.
Responsibilities:
- Help ensure that individuals on the team are learning, growing and advancing in their respective careers through mentorship, pairing, and delegating work
- Participate in hiring and sourcing to build a diverse high performance team of managers and engineers
- Communicate and reinforce vision and culture to aligning teams towards impactful work
- Cultivate an environment across the company where team members are empowered and demonstrate a strong sense of ownership and belonging
- Work with the team to develop, communicate, and track progress against long term plans
- Drive defining organizational vision & objectives with leaders across Product, Design, and Engineering
- Ensure the team, the company and the community have a clear understanding of the direction of the projects and the reasoning behind decisions
- Think creatively while balancing technical constraints and customer needs to enable your team to build architecturally consistent, high quality software to reliably meet customer needs and exceed their expectations
- Own and advocate for the health and quality of the systems that the team builds, participate in a manager on-call rotation, and respond to incidents as necessary
- Drive data driven improvements to both product quality and engineering efficiency across your organization
Qualifications:
- 4+ years of experience leading engineering teams delivering high availability, enterprise grade services
- 2+ years of experience managing through managers
- 8+ years of experience developing web applications or large scale systems.
- Passionate about fostering good engineering practices and processes
- Experience developing a strategy and roadmap for your teams
- Experience with hiring & building teams
- Demonstrated design skills for large scale and highly available cloud services or distributed systems
- Experience with maintaining production systems including: monitoring, observability and diagnosing problems
- Excellent analytical skills as well as communication skills both verbal and written. We’re a distributed team so we’re extra mindful about communication.
- Strong customer focus and data driven approach
- Experience in Golang, React, Ruby is a plus.
- Experience with MySQL, CosmosDB, MSSQL or other general database knowledge
- At least 1 year of remote work experience leading a distributed software team is a plus
APPLY HERE
by Ronald Barron | Mar 14, 2022 | Uncategorized
Employer: GitHub
GitHub’s IT team is growing! We’re looking for someone to join our amazing IT Support team and help employees with their technology and related issues, buying and tracking gear, onboarding & offboarding, and general desktop support.
This person would prioritize making things happen, dedicating themselves to supporting their fellow GitHub employees. We want someone who is passionate about IT, self-motivated, and who will find clever ways of helping us work better, together.
If you’re comfortable working on a broad set of IT projects, organized with gear and finances, and interested in streamlining our current processes (i.e. working smarter, not harder), read on. If you enjoy working closely with humans, want to level up your networking and security game, and would be excited about building up and owning what internal IT looks like at GitHub this role might be a great match!
This position will be based out of our headquarters in San Francisco, CA.
Responsibilities of Role
- Triaging, prioritizing, resolving, routing and scheduling all incoming IT Support requests
- Transparent and timely communication with stakeholders on open issues, tickets, and requests
- Setting up new hires, provisioning accounts and access
- Providing support for services such as video conferencing, remote access, internal products, and mobile technology
- Supporting and managing our standard endpoints, comprising of macOS and Windows systems, including Mobile Device Management
- Provide trusted remote hands for other teams where appropriate, such as Security and Infrastructure
- Front line for network problems, working with and learning from our network experts
- Managing access to third-party software (e.g. Google Workspace, Azure, etc.)
- Lifecycle Asset Management; Procurement to Retirement, managing computers, monitors, software licenses, etc
- Troubleshooting & resolving Conference Room AV issues (all hands spaces are supported by Video Production team)
- General IT Support for live events or department meetings
- Provide exceptional customer service
- Documenting and updating internal processes and guidelines
- Communicating and developing IT policies
- Shaping your own professional development (PD)
- Troubleshooting IT issues, both independently and collaboratively
- Supporting proactively the wider office
Skills for Success
- In depth knowledge of and the ability to perform advanced troubleshooting on WindowsOS (BIOS, Network, etc.)
- In depth knowledge of Administration & Support to core SaaS Applications; Google Workspace, Slack, Zoom, Okta
- Working knowledge of endpoint management platforms; Jamf and Intune
- In depth knowledge of Meeting Space technology; Zoom Room devices & software, Schedulers, Digital Signage
- A focus on end-user satisfaction over technical perfection
- A people person, empathetic and kind. Soft skills communication, ability to build rapport
- Demonstrated ability to communicate at all levels of technical expertise and seniority, inside and outside the organization, both verbally and in writing
- Strong ability to communicate with multiple stakeholders
- Organized and detail oriented
- Demonstrated ability to plan and document projects
Bonus Skills for Success
- In depth knowledge of and the ability to perform advanced troubleshooting on Mac OS (RecoveryOS, WiFi-Network, etc.)
- LinuxOS and/or Ubuntu
APPLY HERE
by Ronald Barron | Mar 13, 2022 | Uncategorized
Employer: Girls Who Code
Girls Who Code is seeking enthusiastic computer science teaching assistants (TAs) for our 2022 Virtual Summer Immersion Program. Our curriculum is designed to educate, inspire, and equip high school girls with the skills and resources to pursue academics and careers in the technology and engineering sectors, as well as build bravery and confidence. Our virtual program is unique in its approach by offering students around the world the opportunity to participate in a 2-week virtual class that includes synchronous and asynchronous instruction alongside college and career exploration activities.
We believe all girls have the interest and ability to code. Our Virtual Summer Immersion Program TAs encourage, nurture and mentor girls, providing them with the essential support needed to build their interest in coding and computational thinking. Find out more about our programs on our website or watch A Day in the Life of a SIP TA on YouTube.
Responsibilities
- Support the classroom Instructor in maintaining an exciting, engaging, and accessible virtual classroom environment for a highly diverse group of 50-60 high school girls.
- Meet with the Teaching Team daily to share classroom notes/observations, plan the next day’s lesson, and review student daily feedback.
- Provide support in virtual classroom management, lesson delivery, logistical tasks, virtual classroom setup, etc. For example, you will be: leading portions of the lessons or activities, supporting students during class and through the zoom chat, taking attendance, etc.
- Facilitate Advisory meetings 3 times per week with students to engage in sisterhood activities or icebreakers in order to build stronger relationships.
- Co-host classroom Student Hours with another Teaching Assistant (TA) or Instructor to troubleshoot students’ questions, review misconceptions, or provide debugging tips based on projects.
- Support in the completion of administrative duties including taking attendance, administering programmatic surveys to students, and completing daily and end-of-program surveys in a timely fashion.
- Act as a representative of Girls Who Code in the classroom and during partner engagements.
- Incorporate accommodation recommendations from Girls Who Code for students who have varying learning needs.
- Effectively address students’ challenges and questions via Zoom, Google chat, and Student Hours to ensure that all students are engaged and actively learning course material.
- Communicate regularly and effectively with all Girls Who Code staff to support seamless delivery and execution of talks, activities, and partner engagement.
- Understand and follow all escalation procedures for any student issues that arise during the program.
- Always act with maturity and appropriate discretion when interacting with students, other teaching staff, family members/guardians and partner contacts.
- Meet with supervising Site Lead on a weekly basis to review post-observation feedback and check-in on student progress or concerns.
Qualifications
- Declared or Intended BA or BS in computer science or a related field by the start of program.
- Experience with at least one programming language, JavaScript preferred.
- Must be coachable and model a growth mindset. Teaching assistants should be willing to provide, accept, and implement feedback about their or their team’s instruction or classroom management approach in order to better serve the needs of students in the program.
- Effectiveness and patience in guiding classroom activities, keeping discussions on track and thinking quickly/creatively in the face of unexpected questions or comments.
- Ability to adapt to various learning styles and respect for individual differences of students in a virtual classroom.
- Must be able to collaborate with other team members and share classroom responsibilities.
- Strong time management and organizational skills.
- Exceptional communication skills.
- Timeliness and dependability in attendance throughout the program, including all training sessions prior to program start and post-program reporting requirements.
- Believe that all girls can code!
Preferred Qualifications
- Previous teaching, tutoring or mentoring experience, especially in computer science is strongly preferred.
- Experience with facilitating virtual zoom meetings and navigating online learning platforms.
- Experience within academically and culturally diverse classroom communities.
- NOTE: If you are selected for an interview, you will receive more information about how to prepare for the teaching and technical portions of your interview.
Requirements
- Must be able to commit to the full 2 weeks of teaching, plus the week of preparation time (“Week Zeroâ€).
- Synchronous class and partner engagement time is generally from 12:00 PM-4:00 PM BST, but there are other synchronous duties during the program.
- Staff should be available for synchronous duties and meetings for a period of 7 hours a day. Teaching Teams have some flexibility around scheduling non-student meetings and duties.
- PROGRAM DATES: Monday, July 25th through Friday, August 12th, 2022
- Additionally, candidates must be able for mandatory, multi-day Virtual Teacher Training sessions prior to the program’s start date. Teachers are paid for attending the training and completing all deliverables.
- Teacher Training will take place Tuesday, July 5th – Friday, July 8th
- Ability to commit to the following hour requirements: 1) Week Zero Prep Time ~ 20 hours per week and 2) In Program Work Time ~ 35 hours per week.
APPLY HERE
by Ronald Barron | Mar 13, 2022 | Uncategorized
Employer: Clevertech
Are you the key player responsible for the business success of projects and are looking to break into the world of tech?
Come get the training that will launch your 100% remote tech career without learning how to code as a Client Services Analyst, Product Management at Clevertech.
Requirements:
- Bachelor’s degree in a discipline relevant to analytics and/or client services (For example Business, Marketing, Maths, Economics, Political Science, International Relations, etc.)
- Minimum 3 years post-baccalaureate work experience with a fast-growing or Fortune 500 calibre organization
- Willingness to learn from the ground up, no product-specific experience necessary. Our team’s backgrounds vary from Client Services, to Project Management, Sales, Marketing and several in-between
- Strong track record of work-based success with tangible achievements attributable to you
- Exceptional analytical and quantitative problem-solving skills
- Confidence in regularly communicating complex ideas to internal teams and external clients both verbally and in writing
- Located within the United States or Canada; please note this is a full-time, W2 role
Responsibilities:
- Interact with clients and build relationships while ensuring their needs are being met
- Translate complex business problems into easily digestible narratives
- Facilitate communication between Frontend and Backend development teams, DevOps Engineers, UI/UX Designers and clients
- Assist development team in removing blockers and getting questions answered
- Document requirements provided by the client as user stories and acceptance criteria in a scrum backlog
- Consult on UI/UX design and usability
CleverFit Traits
Adaptability
You are comfortable with ambiguity and change, flexible with ideas, and are able to set priorities in a changing environment
Communication
You communicate with colleagues and clients effectively
Collaboration
You are reliable to your colleagues and are able to give constructive feedback to your team members to help them improve
Consulting Expertise
You are a solutions-oriented expert with a client first mindset and demonstrate excellent service to build trust with clients
Professionalism
You are punctual and responsive, and show up as a polished remote professional (zoom background, distraction-free space, good functioning equipment, adequate lighting)
Leadership
You know when to take charge and when to follow, you are proactive on client concerns and needs. You display good judgement and are able to make tough decisions. You are also willing to tell hard truths and give constructive feedback
Growth Mindset
You actively seek opportunities to continuously improve
Kindness
You approach work with genuine care and are a delight to work with
Agile
You thrive in a fast paced environment and can deliver quality work quickly and with grace
Why Clevertech is an amazing place to work at
As a Client Services Analyst, Product Management, you can expect that you will:
- Work alongside talented members of a project team that are dedicated to solving our clients toughest problems in a 100% remote environment
- Experience tailor-made training from the ground up on how to succeed in your role
- Be exposed to continual learning and growth opportunities that support your future here
The result? We produce meaningful work and we are truly proud and excited to be creating waves in an industry under transformation.
Benefits of joining the Clevertech team
We know that people do their best work when they’re taken care of. So we make sure to offer great benefits:
Competitive Salaries
1 Month Paid Time Off For You
Personal Development Fund
Tenure-Based Rewards
Flexible Family Leave
Clevertech University
Clevertech Gives Back
Amazing Culture & Strong Community
APPLY HERE
