by Ronald Barron | Mar 16, 2022 | Uncategorized
Employer: Bitfocus
About Bitfocus, Inc.
Founded in 2003, Bitfocus, Inc. is changing the way communities nationwide integrate software, systems, data, and policy to innovate and strengthen the nation’s social safety net. We develop software and administer data systems that affect and change lives, connecting our most vulnerable populations to the most effective resources available in their communities. Our products empower organizations and communities to better leverage their resources, helping them to become data-driven in their efforts in all areas of health, human, and social services.
Our diverse and inclusive culture has played a key role in our success at Bitfocus. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.
Bitfocus is a remote organization; this will be a work-from-home position.
This position is part-time, approximately 25 hours per week.
About Our Technical Support Team (TST):
The Technical Support Team is a team of skilled and talented individuals united and dedicated to delivering the 11-Star Experience through support and service to users of Bitfocus software. We apply our individual and collective knowledge, experience, and passion to deliver effective solutions to all those that we support; including each other.
The TST supports users and administrators of Clarity Human Services as subject matter experts of the software. We provide service through multiple channels including email, phone, and chat. We value excellence in support, deep knowledge and testing of our new and existing software features and perpetually exceeding expectations!
Our Core Values
- People First. Always.
- Live in the WOW
- Elevate our Mission
- Start with Yes
- Take Detours
- Practice Humility
- Paint with Numbers
- Speak the truth in kindness
- Grow Together
- Unite in Excellence
Success/Impact Statement:
As the primary point of contact for customers, technical support plays a critical role in the overall customer experience. Receiving many stressful and ad-hoc tasks daily, both technical and emotional intelligence is crucial to providing effective support to Bitfocus customers.
The Tier 1 Technical Support Agent provides entry-level troubleshooting and backend analysis to resolve basic to intermediate requests.
As the Tier 1 Technical Support Agent, you will:
- Research, develop, and deploy solutions to new and emerging issues – escalating to tier 2 agents when appropriate
- Advance your knowledge of features, application, and advantages of Bitfocus software and professional services
- Provide general support including basic HUD and Federal Partner reporting and Clarity Human Services Data Analysis (Looker).
- Complete special tasks as assigned by the Technical Support Manager or Shift Lead
- Serve as a technical resource for user documentation
- Participate in mid-level pre-release sprint testing and QA/QC procedures in collaboration with the development team for product testing and evaluation
- Continually identify opportunities to improve the customer experience and deliver change initiatives to support these opportunities
You will love this position if you are:
- Team Player. Success as a Technical Support Agent requires seamless coordination with the broader efforts of the team and company.
- Tech Savvy. You have strong technical chops, with a deep understanding of databases and data analysis.
- Committed Advocate. You believe in the ability of strong data systems to transform lives and are committed to helping communities share that vision.
- Clear Communicator. Excellent interpersonal and written/verbal communication skills are a must.
- Analytical. You bring a process-oriented mindset that continuously looks for better ways of doing things.
- Creative Problem Solver. You bring innovative, out-of-the-box solutions to complex problems and unique use cases.
- Multitasker. Ability to multi-task, prioritize, and manage time effectively.
Required experience that drives success in this role:
- 2+ years experience in a customer-facing support role
- Degree or certification in computer science or information technology or equivalent experience
- Knowledge and understanding of best practices for customer service
What makes you stand out:
In addition to being a customer-oriented individual with strong time management skills and a responsive leading style, the following skills and experience will help you shine in this role.
- Familiarity or expertise in Clarity Human Services functionality
- Knowledge and understanding of relevant industry standards – including HMIS specifications and reporting
- Experience working on a completely remote team
- Excellent analytical and troubleshooting skills
- Demonstrated ability to work under pressure
- Strong customer service skills
How will Bitfocus support you:
- Robust onboarding and training support
- A unique, friendly, and caring culture! Hear more from our employees on Glassdoor.
- Bitfocus primarily uses Apple computers; all new employees receive either an iMac or MacBook Pro to use in their role at Bitfocus
- Opportunities for professional growth and development
APPLY HERE
by Ronald Barron | Mar 16, 2022 | Uncategorized
Employer: American Electric Power
*This position is located in Columbus, Ohio but may be eligible for remote home based as long as selected candidate is within AEP’s current operating territory (WV, VA, TN, AR, TX, OH, IN, MI, OK, LA)*
This controls professional will be responsible for and will participate in all aspects of the design, monitoring and implementation of IT controls and the associated compliance program. Ideally a successful candidate for this position will have 3 plus years of IT audit experience preferably with a big 4 or national advisory firm in a Sarbanes Oxley (SOX) focused practice and has had demonstrated success in a client service role.
It is expected that this candidate works with limited direction from senior team members and has the experience to perform successfully in the following areas:
- Rendering and presenting IT security controls topics competently to team members and AEP’s leaders and IT control owners;
- Establishing recommendations based on options presented;
- Collaborating on team learning needs and engaging in opportunities to increase knowledge in IT security control areas;
- Gathering first-hand information on security controls requirements to find the most cost-effective improvements in IT security controls posture;
- Researching and suppling new opportunities to improve security controls posture and presenting new ideas and approaches;
- Formulating effective work plans and sharing them with other team members, groups and especially control owners to meet required IT security controls objectives;
- Communicating the role and expectations of IT Security Controls Management in meeting Enterprise and IT strategies.
Additional areas of responsibilities for this professional include:
- Assisting management with improving the efficiency / effectiveness of their controls;
- Analysis of operations and communication of findings including identification of root causes and providing recommendation;.
- Plan and conduct information technology audits;
- Performing Moderate to Expert Data Analysis – routinely performing tasks to produce and analyze large datasets to determine patterns and spot anomalies with access related items impacting;.
- Performing control monitoring / creation – troubleshooting problem areas and helping to design and create creating controls to strengthen the risk posture of the organization;
- Responsible for supervising, mentoring training and supporting the development of team members and interns;
- Communicating status of work, problems, and findings to both internal management and client;
- Supporting other teams within the organization to provide subject matter expertise.
Job Type
Full-Time
Relocation
No
Minimum Requirements
Education:
- Bachelors degree in computer science/cyber or related field;
- Or Associate’s degree with 2 years of IT system administration/help desk work experience;
- or high school diploma/GED with 4 years IT system administration/help desk work experience; or graduation from an approved cyber security program; alternatively may have non-degree qualifications (such as hands-on demonstrated ability in a technical interview/assessment);
Experience:
- 4 or more years of Information Technology related experience; or 2 or more years of cyber related military/government work experience (in addition to any experience identified above).
Other Preferred Qualifications:
- 3+ years’ IT audit experience (highly desired)
- Demonstrated success in a client service role, preferably with Big 4 or national advisory firm (highly desired)
- CISA Certification
- Familiarity with a variety of technologies, operating systems, databases, and reporting and data analytics tools
- Experience with evaluating and designing people processes and procedures to reduce Information Security risks
- Ability to interact with external auditors and members of senior management to deliver expectations, scope, and communicate results
- Working knowledge of basic financial accounting, auditing, and financial reporting concepts
- Subject matter expertise related to:
- SSAE 18 / SOC 1 / SOC 2
- Sarbanes-Oxley and PCAOB requirements
- IT risk assessment / operational IT audit
- IT general controls
- Information security / cyber frameworks (ISO 27000, NIST, AICPA, etc.)
APPLY HERE
by Ronald Barron | Mar 16, 2022 | Uncategorized
Employer: Cox Automotive
Team Overview:
As a DevOps/Site Reliability Engineer, you will work with multiple software engineering teams focused on building, running, and monitoring multiple, fault-tolerant systems on-prem and in the cloud. You will collaborate with some very smart people, focusing on performance and reliability, while increasing the resiliency of our applications. The ideal candidate for this position would be someone who will be comfortable with the investigation into how the software performs, network traffic flows and service interaction. If you love to figure out how all the pieces are put together and interact in a complex environment, have a passion for trouble shooting, root cause analysis, innovating in the newest technologies, and enjoy building solutions for resiliency and “always available†applications, we want to talk to you.
What You Get To Do:
- Work with product managers and software engineers to increase the scalability, reliability, and performance of our systems
- Think at scale, with a focus on ensuring stability and maximizing the performance of services you own
- Take advantage of cloud computing capabilities using Amazon Web Services (AWS)
- Participate in service capacity planning and demand forecasting, software performance analysis and system tuning
- Roll up your sleeves to troubleshoot problems across the entire stack: hardware, network, datastores, and application – and build automation to prevent problem reoccurrence
- Identifying underlying root causes and work with engineering teams to fix and/or provide recommendations or solutions for long term permanent fixes to critical production issues
- Take ownership and strive to do work you’re proud of. You believe in spreading (and acquiring) knowledge through mentorship and collaboration
- Develop effective documentation, tooling, and alerts to both identify and address reliability risks.
- Participate in on-call rotation with other members of the Software Engineering team.
Qualifications:
- Bachelor’s in Computer Science or related field, or equivalent experience.
- Experience programming in Java, Spring, ORM (JPA, Hibernate), Web Services (RESTful, SOAP), JavaScript
- Experience with HTML5 and CSS3 web standards.
- Knowledge of web libraries and frameworks, such as Angular, React, Typescript, SCSS, and Bootstrap.
- Solid Windows and Linux experience
- Using distributed version control system experience (Git preferred) to check-in code, branching, merging, pull request, code review, etc.
- Familiarity with configuration management and infrastructure as code (IaaC) tools such as Ansible, Terraform or CloudFormation
- Knowledge of CI/CD best practices and tools such as AWS CodeBuild, Jenkins and Team City
- Experience designing and delivering secure, high performance and highly available cloud services
- Experience working with partners to define and track SLIs, SLOs and SLAs using metrics and monitoring to ensure the objectives are met or exceeded
- Strong understanding of networking and DNS
- Experience working with container technologies such as Docker, Rancher, Kubernetes
We’d Love to See:
- Someone who sees technology as a hobby and not work, you enjoy taking things apart and then putting them back together to improve them
- Experience with monitoring, analysis, and alerting tools like New Relic, Splunk and OverOps
- Experience building infrastructure and supporting applications in AWS using services such as Elastic Beanstalk, Lambda, EC2, ECS, S3, SNS, Aurora, RDS, DynamoDB
- Understand and practice cost containment and Game Day activities You thrive on technical challenges and take pride in solving them
- Deliver insightful recommendations in a concise, and persuasive manner
- Strong interpersonal and communication skills with a focus on customer service
Location: ME, NH, MA, RI, CT, NY, NJ, DE, MD, VA, NC, SC, GA, FL
APPLY HERE
by Ronald Barron | Mar 15, 2022 | Uncategorized
Employer: Calm.com
Who We Are:
At Calm, we have a simple, albeit BIG mission: to make the world a happier and healthier place. Through our website, blog, and app—filled with meditations, sleep stories, music, movement, and more—we’re redefining what mental care looks like in 2022 and beyond. With over 100 million users worldwide, 100,000 new users daily, and our growing partnerships with major companies, we’re having a positive effect on more and more people each and every day. And while the heart of Calm is digital, we are growing and expanding offline with a variety of products and services to help deliver on our mission of health and happiness, the world over.
What We Do:
As a member of our IT team, you’ll help us scale with the growth of Calm. You’ll use SaaS platforms large and small to enable our staff to be efficient and productive; while keeping us secure. We value open communication, collaboration, a can-do attitude; and always put our customer first.
What You’ll Do:
You’re an experienced IT Support Specialist, who can troubleshoot a Mac in your sleep and identify a DNS problem from a mile away. You will be responding to, resolving, and escalating support requests that come in from Slack or Jira tickets. You’ll follow documentation where it exists and help create or update it as needed. You’ll end up becoming a ‘Face of IT’, with many fans across every department.
- Take ownership of IT support requests, triaging and escalating as needed
- Provide technical support to staff for Mac, Windows, Chrome and mobile devices
- Manage access control for a wide variety of SaaS and On-Premise applications
- Advocate for end users, ensuring nobody suffers in silence.
- Learn our internal tools and systems, documenting new ones as they arrive.
- Ship and receive equipment for new hires and other employees
- Be on call from time to time for special deployments or systems updates
- Become a reliable go-to resource on the team for any technical support issues
Who You Are:
- Strong communicator, both written and verbal
- Enthusiastic about helping people, with a friendly and reassuring demeanor
- A critical thinker, good at troubleshooting technical problems
- Experienced in solving hardware and software problems with Apple products including desktops, laptops, and tablets
- Familiar with ticketing systems in an enterprise environment, such as Jira, Asana, Zendesk, etc
- Used to working with a broad variety of cloud based technologies, such as:
- Google Workspace
- Okta
- Slack
- Zoom
Nice-to-Haves:
- Experience supporting in-office IT systems, such as networks or video conferencing
- Familiar with automation tools such as Bettercloud, Zapier, or Okta Workflows
- Experience working in data sensitive environments, such as HIPAA or HiTrust
We believe that mental health is health, and every person should be considered in the discussion. That’s why we’re proud to be an equal opportunity workplace, committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.
Calm is deeply committed to diversity, equity and inclusion, both in our hiring practices and in our experiences as a Calm employee. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination.
Calm is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Calm’s Recruiting team if you need any assistance completing any forms or to otherwise participate in the application process.
APPLY HERE
by Ronald Barron | Mar 15, 2022 | Uncategorized
Employer: Brilliant Earth
Position Overview:
Brilliant Earth is hiring a CRM Administrator to play a critical and meaningful role in building & maintaining our CRM and the connected go-to-market platforms in Brilliant Earth. This includes the Sales & Service modules in the CRM. In this role, you will own the successful completion of the run books of integration & bi-directional integrations.
You will join a growing IT team and report to the Sr. Director of Enterprise Applications & Analytics. The ideal person for this role thrives in fast-paced startup environments and has demonstrated an ability to be effective with finite resources. We have a social and environmental mission at the core of our company and are looking for someone who is enthusiastic about helping us achieve our social goals, as well as our business goals.
What you’ll do:
- Partner with key stakeholders to ensure the CRM integrates seamlessly and ensure data synchronizations.
- Provide architecture recommendations & implement best-practice processes for optimization and adoption.
- Manage the user-setups, configurations, customizations of objects, workflows, rules, ensure high standards of data quality, and the migrations from dev to test to prod instances.
- Act as the subject expert on the data in the CRM system and support cross-functional teams on data dependencies between systems (Netsuite, Verint, Data Warehouse, etc.)
- Manage the deployment plans for complex change management/rollouts and create and update documentation on processes, policies, configurations.
- Collaborate with IT for provisioning and management of user access & licenses.
- Capture business requirements and processes and map them into functional and technical requirements and solutions, troubleshooting as necessary.
- Develop process flows and internal training documentation.
- Act as a liaison between internal project team, stakeholders, internal and external partners.
- Continuously improve the functionality of the system in alignment with business goals and objectives.
You’re a great candidate if you have:
- 5+ years of hands-on CRM admin experience, including integrations with systems including NetSuite, Data Warehouse and Marketing Automation
- Implementation experience with SugarCRM, Salesforce or other CRM systems, preferred
- Proven track record of collaborating with offshore & remote teams, with the ability to form good working relationships at all levels both internally and externally
- Clear communication verbal and written style, and presentation skills
- Demonstrated ability to effectively manage the change management process, migrations and upgrades
- Aptitude to work with business functions to translate their needs into actionable requirements for configuration/development
- Ability to prioritize, problem solve, meet deadlines and maintain attention to details in a fast-paced environment
What We Offer
At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive salaries and a robust benefits package, including:
- Equity Compensation.You will play an important role in the growth and success of the company.RSU awards allow us all to share in these successes.
- Insurance.Medical, dental, and vision insurance kick in on the first day of your 2nd month!
- 401k match.We know that saving for the future is important. That’s why we offer a generous 401k match.
- Open PTO Policy.We know it’s important to recharge and relax.
- Disability and Life insurance.100%employer-paid.
- Pre-Tax Commuter Benefits.
- Continued Education.Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
- Employee Discounts.As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.
- Wellness Benefits.We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling.
- Giving Back and Volunteer Opportunities.In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
APPLY HERE
