by Ronald Barron | Aug 8, 2023 | Uncategorized
Job Description
T2 Customer Support Manager
at Branch
Remote
Branch is on a mission to help working Americans grow financially. We do this by helping companies accelerate payments and empower working Americans with accessible, fee-free financial services. We’re committed to building and delivering more inclusive and transparent financial products.
Come join our team as we develop new ways to improve the lives of working Americans. Our mission starts with empowering our own employees. Have a great idea? Share it today and it might just get implemented tomorrow. As a team member at Branch, your voice and creativity can directly impact the product and company. We not only attract great talent from across the country, but also build teams to help that talent to thrive. That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together.
Position Overview
As the Tier 2 Customer Support Manager, you will play a pivotal role in ensuring the highest level of customer satisfaction by managing a team of skilled Tier 2 support representatives. You will be responsible for addressing complex customer issues, guiding your team in resolving challenging technical problems, and collaborating with cross-functional teams to continuously improve our customer support processes and systems.
Responsibilities
- Lead, mentor, and develop a team of Tier 2 customer support representatives, fostering a culture of excellence, collaboration, and continuous improvement.
- Manage and prioritize incoming Tier 2 support tickets, ensuring timely and effective resolution of complex technical issues while meeting or exceeding defined service level agreements.
- Collaborate with Tier 1 support and CX Operations to escalate and resolve critical customer issues, providing detailed information and solutions as needed.
- Identify trends and patterns in customer issues to proactively address potential areas of concern, and provide feedback to Support leadership and the CX Operations team for product improvement.
- Collaborate with the Training & Documentation team to ensure up to date agent resources including documentation, agent macros, guides, and FAQs to empower customers and the Tier 1 support team.
- Track and analyze key performance indicators (KPIs) to assess team and individual performance, and create actionable plans to enhance productivity and efficiency.
- Stay up-to-date with the latest industry trends, best practices, and technologies related to customer support and technical problem-solving.
Qualifications
- 5 years of experience in customer support, with a minimum of 2 years in a leadership or management role.
- Proven experience in handling and resolving complex technical issues effectively, preferably within a tech industry.
- Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders.
- Strong leadership and team management skills, with a demonstrated ability to motivate and inspire a team to achieve exceptional results.
- Analytical mindset with the ability to use data-driven insights to make informed decisions and drive process improvements.
- Proficiency in customer support software and tools, preferably Zendesk
- Exceptional problem-solving abilities and a passion for finding innovative solutions to customer challenges.
- Flexibility to adapt to a fast-paced and evolving environment, with the capacity to handle multiple priorities simultaneously.
Benefits:
- Remote-first work culture (domestic USA)
- Branch-paid medical, dental, and vision insurance
- Equity
- 401k
- Paid time off
- Paid company holidays
APPLY HERE
by Ronald Barron | Aug 8, 2023 | Uncategorized
Job Description
Senior Data Scientist – Card Program Management
at Marqeta
Remote, USA
Position Summary
Marqeta is on a mission to change the way money moves. Our open API card issuing platform provides unprecedented flexibility and control for industry-leading companies such as Square, Coinbase, J.P.Morgan, and Uber, to issue cards, authorize transactions, and manage payment operations in real time. Founded in 2010, Marqeta IPO’d in 2021 and has grown into a team of over 700 Marqetans in the US, UK and Canada.
Reporting to the Director of Data Science, this role will be responsible for devising the metrics and performance tracking framework for the Card Program Management Organization. The Card Program Management team is made up of diverse, agile-thinking, and highly-skilled professionals; we use our combined capabilities to enable the organization with innovation, speed, agility, scalability and efficiency. Bringing an innovative, high tech, modern and inspiring approach that helps to align employees with Marqeta’s vision, fun culture and business strategy is essential.
Furthermore, you’ll be expected to partner cross-functional teams outside of our immediate organization and strategize how to best bring our metrics driven performance framework to life, while also supporting the needs of external partners in functions such as Compliance, Revenue, Legal, and Product. The successful candidate should also be able to help with light-weight process automation through scripts, and they must possess strong SQL skills. You will be looked to as the department-specific data lead, which will require a tight partnership with our central data and engineering teams, and you will ultimately help us improve our end-to-end processes to yield better customer experiences overall.
What you’ll do
- Build a comprehensive metrics driven framework to track product performance and operational efficiency
- Lead internal monthly and ad-hoc Run the Business meetings to track progress against Methods and Measures set for the team during our quarterly planning cycles
- Build automation through Python scripting or other methods to reduce or eliminate repetitive non-value added tasks
- Support ad-hoc complex analysis required to size potential issues or identify emerging trends that require leadership attention
- Proxying metrics where current methods are not suitable, and building a roadmap to implement data elements needed to track end-to-end business performance
- Build out the analytics function within the Card Program Management organization
- Lead internal planning and resourcing efforts across product and tech leaders for efficient, and data driven execution
What we’re looking for
- 2-5 Years of experience in payments, financial services and/or Fintech
- Expert-level SQL skills, including 5+ years experience working with large data sets
- Intermediate to advanced technical skills (e.g. Python, R, or other automation-focused languages)
- Proficiency with dashboard and/or business intelligence tools (e.g. Looker, Streamlit, etc.)
- Experience with Git, Snowflake, Airflow, and Salesforce a plus
- Foundation of integrity and strong character to consistently represent Marqeta’s values
- Self-starter who is a consummate team player and has demonstrated the ability to thrive in the face of ambiguity
- Ability to prioritize, manage and deliver on multiple projects; highly motivated and able to work in an agile environment
Nice-To-Haves
- Bachelor’s degree or equivalent experience.
- Exceptional interpersonal, communication, and influencing skills with the ability to work with stakeholders across different functions and levels, both internally and with partners.
- Startup/high growth company experience with a proven track record of thriving in high-performing teams and fast-paced environments.
Compensation and Benefits
- Flexible time off take what you need
- Retirement savings program with company contribution
- Equity in a publicly-traded company and an Employee Stock Purchase Program
- Health insurance premiums paid 100% + coverage for dependents and pets
- Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
- Free therapy sessions, financial coaching, and legal advice
- Monthly stipend to support our remote work model (#LI-Remote)
APPLY HERE
by Ronald Barron | Aug 7, 2023 | Uncategorized
Job Description
Domain Driven Design Software Engineer
United States (Remote)
Job Description
#Remote #LI-FordCreditthan
At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation. The people of Ford Motor Credit Company have a 60-year commitment to helping put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to five thousand dealers and more than four million customers in over 100 countries around the world. If you’re customer-focused, driven and seeking the opportunity to experience exciting challenges and growth, look no further.
In this position…
Back-end Software Engineer on the Customer Domain team working at Ford Motor Credit Company. The ideal candidate will apply Agile software development practices to deliver products using domain-driven design techniques and developing a distributed system architecture.
Responsibilities
What you’ll do…
- Building, designing, and coaching teammates to create Available, Testable, and Portable software using Domain Driven Design, Hexagonal Architecture, Behavior Driven Development.
- Creating robust data strategies based upon Event Sourcing and CQRS techniques, leveraging different platforms that fit the needs of internal and external clients.
- Leading the break down of requirements into manageable and measurable units of work; continuing to plan and report the work as it is completed against a predictable schedule.
- Coordinating development efforts across teams and departments to ensure shared delivery success.
Qualifications
You’ll have…
- Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or related field
- Experience designing, organizing, and building critical systems.
- Must have experience with 2 of the 4 of the following: Domain Driven Design, Event Sourcing, event Driven Architecture and/or CQRS (Command Query Responsibility Segregation)
- 5+ years of growing, mentoring, and fostering less experienced teammates.
- Demonstrable experience in delivering and coaching for object oriented design, SOLID code, TDD, and requirements gathering and refinement.
- Technology / Skills: Java, Angular, React, HTML, GCP, PostGreSQL, Big Query, Cloud SQL, Cloud Storage, GitHub, OpenShift, Tekton, MS Office proficiency, Rally / Jira proficiency
- Strong analytical and problem solving skills
- Strong oral and written communication skills
APPLY HERE
by Ronald Barron | Aug 7, 2023 | Uncategorized
Job Description
Title: Senior II Fullstack Software Engineer (Payments)
Location: United States
At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following 30 states: AZ, CA, CO, CT, FL, GA, ID, IL, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
At Guild, we uphold our Core Values in everything we do. Our team emphasizes our Core Values in the following ways:
- Nurture A Learner’s Mindset -using a combination of feedback and reflection to gain productive insight into personal strengths and development areas
- Build Shared Success – building partnerships and working collaboratively with others to meet shared objectives
- Be an Owner – holding self and others accountable to meet commitments
- Create Belonging – recognizing the value that different perspectives and cultures bring to our company
Guild is hiring a Senior II Fullstack Engineer. This role will involve building user features, designing and implementing APIs, and leading in solving engineering problems within the Payments engineering group. The Payments group at Guild handles large cash flows between partners on a daily basis, while ensuring that the process is auditable and reliable. In the next year, we will be building out a new platform which can support more use cases in moving money and reporting on it.
As Senior II Fullstack Engineer, you will:
- Build and design well-tested full stack React applications from the ground up
- Proactively engage with your team in daily stand-ups, planning meetings, and retrospectives
- Collaborate with a Product Manager or Designer to ensure that plans, stories, and estimates are accurate and prioritized properly
- Mentor engineers in our engineering organization we’ll succeed, learn, and grow together
- Collect and use metrics to guide the scaling of our products
- Suggest process improvements within the team
You are a strong fit for this role if you have:
Required Competencies
- Reliable Software Delivery consistently releasing software to production that is high quality, maintainable, and readable
- Lead Engineering Planning empowering team members, proactively finding issues with upcoming plans, and improving engineering planning to maximize throughput
- Steward Software Design Patterns identify and enforcing existing design patterns within codebases, and suggesting new patterns when required
- Improve Team’s Processes be a leader in the team’s engineering processes, and maintain team processes even in the absence of more senior team members.
Preferred Competencies
- Financial Service Experience will be really helpful as we build a more modern platform for payment facilitation at Guild
- Domain Thinking – design software with domains in mind to reduce churn and improve communication clarity
- GraphQL Guild primarily uses GraphQL to encapsulate APIs
- AWS Lambda Guild is using AWS and Lambdas as the primary technology for handling synchronous web requests
APPLY HERE
by Ronald Barron | Aug 7, 2023 | Uncategorized
Job Description
Title: Cloud Operations Engineer II
Location: Remote United States
Hi there! We’re PAR and our purpose is:
To deliver solutions that connect people to the restaurants, meals and moments they love.
We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we’re calling all rebels, instigators, idealists and builders to join our constantly growing team!
PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.
Our mission is to build the number one restaurant technology company in the world and we’re off to great start.
We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us! If it sounds like you belong here, we should meet!
Cloud Operations Engineer II
Under the direction of the Manager of Cloud Infrastructure the Cloud Operations Engineer II is responsible for using their technical expertise to design, implement, monitor, and support effective technology solutions that serve as the foundation for all hosted applications in the Software-As-A-Service (SaaS) environment for the benefit of the firm’s customers. This may include providing the leadership to ensure that correct technologies are selected, appropriate architectures are designed/selected and implemented, and hardware and software solutions are correctly integrated and configured to meet agreed upon project requirements.
As we continue our flexible workplace arrangements, it is crucial for our employees to ensure they have a reliable internet and cellular connection in place. Strong and stable connectivity in our work locations allows for smooth communication, seamless collaboration, and uninterrupted productivity.
Position Location
United States (remote)
Pay Band
The base salary range for this position is $145,475 to $174,982 USD per year commensurate with geographic remote work location, experience, skills, certifications, education, and prior accomplishments. The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.
What We’re Looking For
- Higher education and/or supplemental industry training:
- Computer Science or Engineering
- AWS SysOps Admin or Solution Architect
- Minimum of 7-8 years of engineering experience in several of the following areas:
- Cloud IaaS providers (Azure, AWS, or GCP) Some AWS required.
- Cloud monitoring tools and visualization systems such as Data Dog, New Relic, Prometheus, Grafana, ELK, Sumo Logic, Splunk.
- Solution and architecture design.
- Infrastructure management of Windows and/or Linux
- Administration or use of Docker, Kubernetes, or ECS container orchestration.
- SQL Administration, including Microsoft SQL, PostgreSQL, DynamoDB, MongoDB, etc.
- Complex Scripting/Coding experience with at least one of: PowerShell, Python, Bash, C#, NodeJS, etc.
- Experience with Software Deployments using Continuous Integration and Delivery – CICD
What You will Do and Be Responsible For
- Design cloud infrastructure solutions and automation systems.
- Design and analyze complex software solutions, identify points of failure, assist with selection of appropriate technology choices, and solution designs.
- Analyze and maintain system and performance monitoring tools to define KPI’s and ensure success of solution architecture. (Datadog, New Relic, and Uptime.com).
- Participate in SDLC utilizing existing change management procedures.
- Participate in testing of software releases and security patches before deployment to production systems utilizing Infrastructure-As-Code and automation tools.
- Drive innovation and automation to increase efficiency and ensure we are following a DevOps approach to system maintenance and problem solving.
- Support software deployments driven by Continuous Integration and Delivery pipelines.
- Interface daily with support teams, development teams, and other DevOps teams.
- Resolve system escalations by developing automation and code driven solutions.
- Be a passionate advocate of DevOps principles and practices.
- Participate in 24/7 SaaS operations support, including after-hours rotation.
APPLY HERE
by Ronald Barron | Aug 7, 2023 | Uncategorized
Job Description
[REMOTE] Senior Product Manager (M/F/D)
Remote
Berlin, Berlin, Germany
Product
Job description
Be aware that this position is completely Remote but our working hours are Central European Time (+/- 2h)
About Tomorrow’s University
Tomorrow’s Education is an early-stage Edtech startup based in Berlin founded by serial entrepreneurs, Christian Rebernik and Dr. Thomas Funke. Our vision is to redesign education and educate and empower the leaders to tackle the greatest challenges of tomorrow together.
Our inspiration
We believe that one of the biggest challenges in education is the way of teaching itself. Therefore we are challenging the old teacher-oriented approach of the traditional universities, by shifting to a student-centric approach.
We want to provide our students with a unique opportunity to gain the relevant skills and mindset and then leverage their impact through a global network.
Our mission
At Tomorrow’s University, we leverage science and technology for effective learning and foster a global community for continuous growth and impact. With us, students learn by applying their knowledge to real-life challenges and interacting with world-class educators, mentors, and partners from all around the world.
Job requirements
As a Senior Product Manager at Tomorrow University, you will be responsible for shaping and delivering our educational offerings and enhancing the overall learner experience. Your role is crucial in ensuring that we meet the needs of our diverse student base and align with industry best practices. You will contribute to translating the company’s strategy into impactful initiatives, driving business results, and maintaining the product roadmap in alignment with strategic goals and the overall product vision.
What you will do:
- Business Success
- Contribute to translating the company strategy into impactful initiatives and meaningful outcomes that drive relevant business results.
- Support the CEO/CPO in maintaining the overall product roadmap aligned with team initiatives, strategic goals, and the product vision.
- Ensure measurability and visibility of critical KPIs and health metrics.
- Shape and facilitate a smooth and efficient product development process from discovery through design to delivery.
- Collaborate with the engineering team to translate requirements into precise and testable specifications, prioritizing them for fast iterations, rapid learning, and business impact.
- Learner Experience and Learner Success
- Initiate, plan, and conduct market and user research with subject matter experts and Product Designers to understand goals and uncover underserved needs for product development.
- Gather and analyze learner feedback to inform product improvements.
- Work closely with marketing and admission roles to address acquisition funnel issues, driving conversion and activation rates.
- Regularly review and analyze product performance data to identify areas for improvement in user experience.
- Collaborate with design and engineering teams to implement changes aimed at enhancing the learner experience supporting customer activation and retention.
- Cross-functional and Cross-team Alignment
- Facilitate conversations and decision-making processes across functions in your team.
- Create and maintain documentation to support efficient collaboration and flow of information in a remote-first environment.
- Collaborate with relevant stakeholders from across or outside the organization to ensure broad alignment.
- Maintain alignment with other Product Managers in the organization for a big-picture view across teams.
- Team Development
- Mentor less senior product-related roles, such as Product Managers and Product Designers.
- Promote an outcome-oriented mindset and product thinking throughout your cross-functional team and beyond.
Desired Experience:
- Minimum of 4 years experience in a product management role for digital products.
- Proven experience in developing and managing digital products from ideation to launch.
- Demonstrated experience in leading cross-functional teams.
- Familiarity with agile software development practices and frameworks.
- Proficiency in conducting product discovery and user research.
- Experience in managing stakeholder relationships at all levels, including senior leadership.
- Familiarity with modern web application stacks.
- Experience in mentoring other team members
- Experience with the implementation of effective growth flywheels (big plus)
- Work experience in EdTech or the education space in general (plus)
- Background in engineering or UX (plus)
- Experience in a remote-first work environment (plus)
For us, it is also essential that you:
- Have a high level of Integrity, Curiosity, Growth & being driven to make an impact;
- Have a high degree of independence, initiative, proactivity, enthusiasm, and drive for delivering results;
- Are eager to learn, diligent in executing;
- Are passionate about Sustainability, Entrepreneurship & Technology
- Have a passion to deliver outstanding application journeys
APPLY HERE
