by Ronald Barron | Dec 11, 2023 | Uncategorized
Job Description
Manager, CRM & Retention | Remote
Location US-Remote
Job ID
2023-26374
Job Family
Marketing
Overview
Lifeway Marketing is growing and seeking a Manager, CRM & Retention | Remote who will lead Lifeway’s efforts around CRM, personalization and loyalty strategic planning. Primary responsibilities include collaboration in establishing the vision, objectives, strategies, and annual plans within each area. They will lead the program strategy, promotion management, and performance analyses to drive growth through acquisition, engagement, and retention.
Why Lifeway?
Lifeway is a place where you can bring your faith and work experience to join in the most important mission in the world: making disciples of Jesus Christ. Whether you’re a creator or storyteller, data guru or problem-solver, or anywhere in between, if you’re passionate about serving the church, we have a place for you. Lifeway has a strong Work from Anywhere (WFA) culture that is deeply focused on our mission and values. While headquartered in Nashville, TN, many of our positions are remote-eligible and have autonomy and flexibility with work hours. We provide equipment and resources to ensure team members have access to a productive and ergonomic workspace. We believe building relationships and community is essential to how we work together, so Lifeway hosts all-team meetings several times per year and provides travel for key team gatherings for remote-based team members. Full-time employees are eligible for enrollment in our comprehensive benefits plans including healthcare, vacation and sick time, holiday pay, care days, 401(k) plan, maternity and paternity leave, adoption assistance, mission trip time, and more.If this sounds like a place where you would be excited to serve the kingdom of God, we would love for you to join our team.
Learn more about our culture at team.lifeway.com/culture-code
This is a remote position in the U.S. with occasional travel to Nashville for in-person team gatherings. #LI-Remote
Responsibilities
- Creates a holistic experience for the customer that is focused on increasing revenue, retention rates, and LTV
- Manages email and sms workflow, tasks and calendars in order to deliver campaigns on-time
- Collaborates internally and externally, serving as the primary point of contact for these initiatives and the day-to-day executional lead with direct reports
- Partners with the Director, Digital Marketing to shape the company’s approach to customer loyalty marketing, personalization, and audience segmentation
- Facilitates building of lifecycle marketing campaigns for email and mobile marketing channel
- Serves as Marketing SME for Salesforce, and personalization strategies and plans
- Oversee the CRM & Retention team which encompasses several email and loyalty strategists
- Creates and executes a comprehensive marketing automation strategy for Lifeway
- Define marketing automation success metrics, develop and manage high-quality reporting
- Plans, writes briefs regarding segmentation, campaign setup, QA, A/B testing, reporting
- Occassional travel, sometimes overnight
Qualifications
Education
Bachelors in business, Marketing or similar course of study, required
MBA, preferred
Knowledge, Skills, and Experience – Required
- Live out Lifeway’s mission and values, showing deep commitment to Kingdom work
- 5+ years marketing automation, defining audience segmentation, and web analytics; agency or client side
- 5+ years building email, sms and push campaigns and user journeys in Salesforce Marketing Cloud and Attentive
- 3+ years planning, writing briefs, segmentation, campaign setup, QA, A/B testing, reporting
- Demonstrated, successful experience building consumer journeys
- Proven track record of loyalty program development
- Demonstrated history managing multi-layered projects across various cross-functional teams, hitting milestones and achieving KPIs
- Knowledge of email regulations including CAN-SPAM, GDPR, TCPA and CASL
- HTML coding knowledge
Member or attending an evangelical Christian church
Knowledge, Skills, and Experience – Preferred
- JavaScript, CSS, SQL, or alternative secondary coding knowledge
APPLY HERE
by Ronald Barron | Dec 11, 2023 | Uncategorized
Job Description
Quality Assurance Analyst- Remote U.S.
locations
TN – Work from home
time type
Full time
job requisition id
2525447BR
Job Description:
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Aetna, a CVS Health company is seeking a highly motivated professional to support our quality assurance team. The Quality Analyst is responsible for measuring and monitoring the call center quality assurance program to ensure compliance with federal, state, carrier, and organizational guidelines. The role is to measure program effectiveness against established expectations set for sales agents.
- Evaluates the quality and handling of calls and documents key trends/behaviors for management review.
- Conducts audits to measure adherence and compliance within organizational/state and regulatory guidelines using designated scoring tool for all carriers.
- Supports with training development and implementation for quality and performance programs.
- Assists in compiling and tracking responses on agent complaints.
- Makes recommendations on training needs, quality controls and procedures for continued improvement of quality and performance programs.
- Involvement in developing, updating policies and procedures pertaining to business unit.
- Supports with the day-to-day maintenance and operations of assigned functional unit.
- Other duties as assigned Accountabilities:
- Meeting organizational thresholds on quality assurance program.
- Refinement of quality performance program and trainings to support business objectives.
- Meeting compliance for all state, federal, carrier and internal programs.
- Identify compliance risks within organization.
- 4-year college degree or 1 to 2 years Medicare call center experience. – Must be available 8-5 PM CST
- Active use of computer for carrying out daily job activities
- Excellent communication and listening skills
- Understanding of state, federal, and carrier guidelines for Medicare Sales.
- Self-starter with positive attitude and ability to multi-task
- Adoptable to high pressure, achievement-oriented environment
- Drive to build and support an effective quality assurance program
- Attention to detail and accuracy
- High level of computer proficiency including, but not limited to, Microsoft Office packageSee required qualifications4-year college degree or 1 to 2 years Medicare call center experience.
APPLY HERE
by Ronald Barron | Dec 11, 2023 | Uncategorized
Job Description
Engineering Talent Manager
Remote Worker – N/A, HOME Product Engineering
Description
Job Title:
Software Engineering Manager
POSITION SUMMARY:
Are you passionate about making a positive impact on people’s lives and making the world a better place?
Does the chance to apply your technology leadership and creativity to build and grow software engineering teams that build solutions in of support patients and their healthcare providers in overcoming healthcare access barriers excite you?
If you answered yes, then keep reading! The CareMetx Product Engineering Leadership team might be just the team you are looking for!
At Caremetx the Product Engineering Talent Manager mission is to create and support high performing, highly autonomous-highly aligned engineering teams that take pride in delivering innovative solutions for our valued customers, partners, and patients. We embrace servant leadership, believe in team empowerment and ensure our teams have the access, tools, and support to make informed decisions and autonomously deliver value and have fun in the process.
We are dedicated to removing barriers and expanding skill sets within our teams, investing in people, growing careers and enabling team members to operate with autonomy. We encourage bridging between teams and foster a sense of community through guilds. Our culture creates space for smart risk-taking, where we treat failure as an opportunity for continuous learning and improvement.
Enter the role of the Engineering Talent Manager.
PRIMARY DUTIES AND RESPONSIBILITIES:
Manage a diverse team of engineers, facilitating individual goal setting that is aligned with team and organizational objectives.
Identify skill gaps within a team, build, communicate and execute plans to help individuals grow and elevate team performance
Collaborate with Talent Acquisition to recruit high-caliber talent and effectively onboard them into teams
Develop comprehensive career plans for team members and support professional advancement of each direct report
Apply coaching and feedback model and develop team members and support their opportunity to grow and progress along their career journey
Foster cross-team collaboration aligning team operating models and outcomes to broader company values and mission and vision
Track and communicate data-driven insights on team health, culture, and performance. Collaborate to inform improvements and optimize team’s achievement of outcomes.
Collaborate with key stakeholders to gather feedback and provide insights into current performance and improvement opportunities
Stay abreast of the team’s technology stack and standards, proactively identifying opportunities for growth and improvement.
Cultivate domain expertise to bridge the gap between teamwork and the contribution of business value
Celebrate team success
Ensure team has an effective strategy to respond to incidents including on-call rotations
CareMetx engineering teams work standard work week in the East Coast Time zone
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Minimum 3 years of experience managing technical teams or individual contributors
Experience in recruiting, vendor management, and onboarding
Ability to gather data and provide analytical, actionable insights
Hands-on familiarity with Agile software development
Strong leadership presence with exceptional communication abilities
Coaching and mentoring skills to develop talent and foster careers
Experience building high-performing, and leading through organizational change management
Proven leadership through engineering team changes / restructures with resilience and strategic communication
Computer Science, Engineering, or related degree preferred
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Excellent verbal and written communication skills
Ability to apply situational leadership
Facilitation skills to support teams in system thinking when solutioning across teams
Detailed oriented and highly organized
Excellent interpersonal skills
Experience managing a team in a healthcare or HIPAA-regulated environment (HIPPA, Benefits Verification, Prior Authorization) is preferred
Customer satisfaction focused
Other duties as required.
APPLY HERE
by Ronald Barron | Dec 11, 2023 | Uncategorized
Job Description
Digital Project Manager
remote type
Remote
time type
Full time
job requisition id
R0098247
Job Description:
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary:
Aetna Group Retiree Solutions is seeking a Manager of Digital Project Management. We are seeking a digital-first, process-oriented individual with a lot of creativity and collaborative drive to help lead our digital transformation. Reporting into an analytics, insights and digital department, this position leads Group Medicare’s digital program development efforts on multiple fronts to better meet our customer needs.
This strategic project management role affords ample opportunities to work with our marketing experts and sales leaders to drive our digital transformation forward. Key position responsibilities:
Support D2C microsite maintenance, B2B digital Website buildout and related digital transformation efforts by serving as a project manager and by helping build a prioritized digital road map
Manage the digital change / upgrade process flow working in conjunction with account managers and others to refine and speed digital change intake and delivery for customers
Influence change or enhancements to digital processes, business policies and system infrastructure to improve digital footprint quality, experience and accessibility
Proactively evaluate project activities, build contingency plans, execute corrective action and monitor issue resolution to mitigate risks such as scope creep and / or budget variances
Work with advisers from key functional areas to understand potential project impact on the organization in order to best align project work and execute activities
Contribute to building our digital marketing funnel and refining it to improve sales conversion and other key business objectives
Build divisional business requirements to integrate with enterprise requirements in key enterprise digital initiatives
Connect with divisional colleagues at all levels to understand our digital Voice of Customer in order to better represent and secure divisional digital interests
Present and serve as a digital consultant to internal / external customers, constituents and business partners while leveraging digital systems and interconnectivities knowledge (e.g.; key client digital progress reports)
Identify resources in peer organizations to meet high priority digital objectives as needed
Manage the analysis, planning, design and development being performed to support accurate maintenance of support systems for business areas
Manage and actively participate in digital UAT to isolate and solve problems prior to launching initiatives in production environments
Support digital analytics reporting (e.g.; website performance, pathing, etc.) and make recommendations for iterative improvement
Required Qualifications:
Demonstrated ability to effectively coordinate and oversee multiple projects simultaneously
Experience crafting seamless digital customer experiences in highly regulated and / or Medicare environments
3 to 5 years of digital project management experience inclusive of road map design using process or design software
3 to 5 years of agile project management experience
1 to 3 years of data interpretation, analytics and insights experience including use of Adobe Analytics and/or Google Analytics
Education:
Bachelor’s degree or equivalent experience.
Master’s degree preferred.
APPLY HERE
by Ronald Barron | Dec 11, 2023 | Uncategorized
Job Description
Marketing Coordinator
Remote First (US-based, some travel required)
At Thorn, our cause is our code. We are a nonprofit whose mission of defending children from sexual exploitation and abuse is deeply embedded within our corea shared code that drives us to do challenging work with resilience and determination.
Here, you’ll work and grow among the best hearts and the best minds in tech, data, and business alongside our network of independent partners, NGOs, and law enforcement agencies. Together, we’re focused on building technology that protects children’s futures. We are looking for dynamic problem solvers with the desire to help address some of today’s toughest issues. You’ll collaborate with a diverse group of peers in a remote environment centered on wellness, care, and compassion.
In 2019, we took the stage at TED and shared our audacious goal of eliminating child sexual abuse material from the internet. Come join us to help make this goal a reality and build a world where every child can be safe, curious, and happy.
About the Role
Thorn is seeking a dynamic and organized Marketing Coordinator to support the Marketing & Communications team in managing and executing content and campaigns. The ideal candidate will have experience in a wide range of marketing functions, with an emphasis on project management, campaign and content coordination and populating website content and emails.
Thorn’s Marketing & Communications team serves as the public face of Thorn. We drive adoption of our child safety technology by content and technology platforms, donor acquisition, and trust and influence with key public audiences, ensuring the financial sustainability of our organization. Using our expertise, we identify, cultivate and move Thorn’s audiences to take actions that advance Thorn’s mission.
What You’ll Do
- Project management:
- Intake, scope and manage various marketing and communications projects from conception to execution to ensure on-time and on-budget delivery.
- Coordinate and build all projects utilizing Asana and internal tools. Collaborate with Marketing & Communications, agencies, freelancers and cross-functional teams to ensure timely and successful completion of projects.
- Manage an overall project calendar and track project timelines, milestones, budgets and deliverables.
- Collaborate on project management process optimization, document process documentation in Slab.
- Content and campaign coordination:
- Maintain and update the marketing content calendar, ensuring org-wide visibility for marketing projects and programs.
- Assist in executing campaign initiatives, including building emails and landing pages and coordinating in-person and virtual events, including conference activations and webinars.
- Managing our marketing asset platform, ensuring assets are up to date and accessible to the right audiences.
- Managing content and assets for our Moo.com storefront and business card request approvals.
- Website content updates:
- Regularly update and maintain content on Thorn’s web properties to ensure accuracy and relevance.
- Build blogs and landing pages, following best practices for SEO and tracking.
- Manage monthly website maintenance, elevating issues and risks as appropriate.
- Track website metrics.
- Community management:
- Manage donor and public inquiries via our email inboxes.
- Performance measurement:
- Collaborate with the marketing and communications team to build dashboards, ensure proper tracking and report on performance of initiatives and OKRs.
- Regularly update internal dashboards and tracking systems
What We’re Looking For
- 3+ years experience working in nonprofit, agency or product-driven organization in marketing, project management or related field
- Experience successfully project managing marketing initiatives. Agency account management experience is a plus.
- Experience coordinating campaigns and content development
- Experience owning content management systems and CRMs- WordPress and Hubspot experience preferred
- Ability to balance numerous workstreams in a responsive, highly organized and detail-oriented manner
- Resourceful critical thinker who thrives at problem-solving on a nimble, fast-paced team
- Excellent communicator with the ability to effectively work across a range of communication styles and personalities.
- You have a commitment to putting the children we serve at the center of everything you do.
APPLY HERE
