by Ronald Barron | Jan 4, 2022 | Uncategorized
Employer: Kaplan
Primary Job Responsibilities:
- The Technology Architect is responsible for managing the monthly projects of a small team of Desktop Technology Support staff and ensuring the satisfactory performance of the Technology Support function at the site.
- This position ensures the successful delivery of high quality technology support services for Kaplan while improving the service of the group and performance of the team.
- Leads the project activities of remote based team of Technology Support Professionals
- Disseminate technical knowledge via weekly conferences and written documentation to colleagues.
- Evaluates new information systems products or services.
- Recommends changes to existing products or services.
- Trains new Technology Support Professionals as needed or required.
- Utilizes best practices to establish a campus technology architecture including but not limited to a managed desktop, imaging, desktop security, and hardware standardization.
- Provides local support to end users as needed or requested.
- Manage the breakdown, relocation and set-up of workstations to accommodate user relocations, site relocation, site re-models and new location installations as assigned by supervisor.
Minimum Qualifications:
- Bachelor’s Degree (B.A./B.S.).
- 4+ years of experience of technical expertise related to building and maintaining HP and Dell workstation hardware, peripherals, HP printers and Windows Operating Systems.
Preferred Qualifications
- CP or MCSE
- Proven experience with on-site troubleshooting of work station hardware and software issues
- Familiarity with a variety of field concepts, practices and procedures.
- Strong customer service skills.
- Proficient in both written and oral communications.
- Proven ability to work under stress and meet deadlines
- Proven attention to detail and organizational skills. Desire and ability to lead and direct staff.
- Programming, design and systems engineering experience is a plus
APPLY HERE
by Ronald Barron | Jan 3, 2022 | Uncategorized
Employer: Booksy
Description
At Booksy, it’s our passion to help beauty professionals amplify their artistry. It’s our job to provide them with tools to make running their business smoother and their lives simpler. Taking a 30,000-foot view of the world today, our vision broadens: We strive to be the most trusted solution for appointment-based service providers. PERIOD. We could really use your help to get there.
Booksy is looking for a talented Business Analyst to join the product team and help shape unique, user-centric software and experiences. At Booksy we work on mobile and desktop apps that thousands of our clients use every day. If you are curious and insightful and enjoy untangling complexity with a collaborative team, we’d love to work with you!
What the role looks like:
- Take ownership of ongoing US Customer Success business analytics
- Identify, develop and execute data analysis to support the Customer Success business function and drive business impact
- Present written recommendations and insights to key stakeholders
- Create a comprehensive reporting center to track all aspects of team performance within Salesforce, PowerBI and Excel
- Run and share daily, weekly and monthly reports and dashboards with the team and cross functional stakeholders
- Derive insights from data you observe to help increase efficiency of the team and processes
- Work hand in hand with the US Operations and Global Operations teams in implementing new tools and systems, process automations, as well as new processes
- Deep dive into massive data sets to answer key business questions related to Customer Success
- Assist in creation of communication materials and presentations for weekly team updates
Requirements
- Bachelor’s degree required, preferably in Business, STEM areas
- 1+ years of experience in a business analytics role
- 1+ years of Salesforce experience
- Knowledge of Excel and SQL
- Solid reporting background, from conception to delivery (Excel, Power BI, Tableau)
- You’re a self-starter, We’re a start-up. Innovation is a requirement and ideas are expected
- Adaptability – you embrace new challenges and aren’t afraid of difficult tasks
- Ability to multitask, prioritize, collaborate and manage time effectively
- Ability to work in an international, multicultural team
Benefits
- Creative and collaborative culture to flourish in
- Health/Dental/Vision/Commuter Benefits & 401k
- Work/Life balance
- Amazing co-workers
- Ample opportunities for professional growth
- Unlimited Paid Time Off
- Awesome (paid) Parental Leave Policy
APPLY HERE
by Ronald Barron | Jan 2, 2022 | Uncategorized
Employer: Canonical
This is the Fast Track application process for Senior Product Managers at Canonical. It is designed for be a central pathway for strong product management candidates to apply for an open role at Canonical. During the recruitment process we will assess the best fit to existing public and confidential initiatives, and shape later stages of the process for the candidate specifically.
We expect leaders in product management at Canonical to be experts in the business of software – from ideation, to investment, promotion, advocacy, marketing and sales.
As the global platform company behind Ubuntu, with the mission to deliver all of open source wherever it is the critical ingredient, we offer a wide range of software opportunities. If you agree that open source is the future of most software, then you’ll enjoy being part of the team that aims to deliver it. If you have a strong business head and a passion for software, with interests anywhere from IoT and the edge to the heart of public cloud, we can likely find a very interesting product for you to drive.
We are hiring product management in the following areas:
- Cloud native development and operations (Docker, Kubernetes, CAAS, PAAS)
- Web services and online services – REST APIs and database-driven sites
- IoT – embedded Linux technologies and capabilities
- Systems management for IoT devices, desktops, servers and VMs
- Containerisation and virtualization technologies
- Devsecops tooling, practices and services
- Commercial business systems for Canonical itself
- Data applications from SQL databases to big data
- AI/ML ops and technologies
- Robotics and embedded Linux in a wide variety of industries
- Security offerings, practices and services
- Storage from raw disk to filesystem to network block and object storage
- Networking from bare metal to SDN and overlays
- Distributed systems design and implementation
- Linux, the kernel and Ubuntu itself
- Desktop Linux and desktop applications on Windows and macOS
Product managers at Canonical must have software engineering experience in order to work effectively with their product engineering counterparts. They should drive product choices and priorities in partnership with those engineers. They should also be forceful presenters, speakers and writers, capable of generating interest and excitement in their innovation and their products.
What Canonical offers:
- Work from home
- Learning and development allowances
- Competitive Salary
- Annual compensation review
- Recognition rewards
- Generous annual leave
- Paid maternity, paternity and sick leave
- Priority Pass for travel
- Exposure to international business and technology
APPLY HERE
by Ronald Barron | Jan 2, 2022 | Uncategorized
Employer: Box
WHAT IS BOX?
Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal.
By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers over 98,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud.
WHY BOX NEEDS YOU
- Drive investment allocation planning process through a deeper understanding of our business portfolio, ensuring the right tools and data create leverage for our organization are accounted for
- Partner with our Product team to drive coordination and build consensus among cross-functional partners and teams
- Work with technical subject matter experts to finds gaps or inefficiencies in processes and creatively problem solve with human-centered mindset to drive organizational impact
- As a member of the Eng BizOps team, you’ll work at the center of the engineering organization where you will work cross-functionally with finance, recruiting, HR and more to deliver insights that will support data-driven decision making. You will manage projects and processes that drive our organization towards more efficiency and business impact.
WHAT YOU’LL DO
- Work with finance, people partners (HR), recruiting and business operations to develop and drive planning and forecasting to assess ROI impact of engineering investments and programs
- Partner with product and engineering experts to develop and maintain relevant scorecard metrics for engineering’s extended leadership team
- Work with our architects to develop operational processes and ways of working for the highest impact
- Build a consultative relationship across the organization, and meet with strategic partners that align with our highest priorities, including managing initiatives that contribute to efficiency and effective collaboration
WHO YOU ARE
- Analytical skills and business acumen
- Experience building cross functional processed and managing projects through ambiguity
- Ability to be clear and concise in written, verbal and presentation communication
- Strong project management skills
BONUS POINTS
- Practical experience writing SQL queries and pulling data from relational databases
APPLY HERE
by Ronald Barron | Jan 2, 2022 | Uncategorized
Employer: AT&T
Join AT&T and reimagine the communications and technologies that connect the world. We re committed to those who seek to discover the undiscoverable and dare to disrupt the norm. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won t just imagine the future you’ll create it.
Overall Purpose
- Deliver the highest level (Tier-3) of network technical support within AT&T’s technical support structure requiring 24×7 on call from escalating organizations including but not limited to Tier-2 Operations and NPE.
- Provides the technical troubleshooting and leadership skills required to recover from the most complex network problems in real time, directing the activities of technical resources from Tier-2, Labs, and the vendor(s) to restore service.
- Responsible for the investigation and management of all follow-up activities needed to determine root cause, attempt problem recreation in the Tier Support lab, identify workarounds when feasible, coordinate with Labs for delivery and certification of vendor fixes or design changes, and planning for the eventual implementation within the network.
- Develop scripts to pro-actively identify known defect signatures and define the least intrusive recovery processes.
- Develop scripts to extract forensic data from network elements and analyze to identify potential patterns of unexpected behavior needed to understand root cause.
- Ultimately responsible for the reliability of the end-to-end network and the quality of the delivered service – tracking and analyzing outage patterns leading to identification of chronic issues.
- Nature of Contribution- Seasoned technical professional who contributes through proven technical expertise. Has significant impact on department or function.
- Knowledge – Subject matter expert within own discipline/specialty area and basic knowledge of other disciplines / specialty areas. Deep technical knowledge. Applies in-depth knowledge of discipline/specialty area standards and processes to work. Integrates industry experience and deep professional/ technical knowledge. Technical leader and recognized expert on select AT&T technologies, systems and/or procedures.
- Analysis and Problem Solving –Solves unique problems through evaluative judgment and precedent. Independently applies sophisticated analysis in evaluating issues and develops new concepts, methods, and techniques for cross-functional initiatives. Recognizes and pursues alternative methods.
- Independence – Guided by department goals and objectives. Exercise s latitude in determining objectives and approaches to projects. Leads multiple projects of small to medium size and technical breadth.
- Contribution to AT&T Technology –Key contributor on complex projects and initiatives. Impacts current and future business opportunities through application of specialized technical and industry knowledge. Develops methods and techniques based on strategic project objectives.
- Communication- Provides technical guidance and explains advanced concepts to others in work area. May mentor others in department. Coordinates across multiple departments. Promotes active listening and open communication. Provides leadership and guidance to others.
Additional Responsibilities:
- Evaluation of new products and technology from vendors
- Implementation of upgraded software releases
- Implementation of life-cycle operation systems
- Analysis of new equipment installations to determine their acceptability for use
- Coordination and approval of the necessary software and hardware upgrades of network/video elements and operation support systems that require vendor interaction, design, and testing
- Implementation of required upgrades
- Subject matter expert (SME) on projects requiring highly technical advice and counsel in order to achieve successful implementation without negative impact to customer service
- First-line product support or fix problems in malfunctioning equipment or software
Experience & Qualifications:
- Ideally, 8-10 years of experience
- Expert in Network reconfiguration and rehoming
- Expert in Design and Implementation – (Networks (all Layers); VPNs; Network management)
- Expert in Maintenance (patch) release implementation processes (network elements (all layers), OS, server, EMS, applications)
- Expert in Network reconfiguration and rehoming
- Understanding of Operating Systems
- Understanding of Design and Implementation and database development
- Understanding of IP Protocols, Service Applications and Multicast
- Understanding of Layer 1, 2 and 3 Protocols
- Understanding of Network Management and Performance
- Understanding of RF and Signaling techniques
Education:
- Bachelor of Science in CS, EE, Math, Physics, MIS, Telecom, Sciences
APPLY HERE
