Employer: Kaplan

Primary Job Responsibilities:

  • The Technology Architect is responsible for managing the monthly projects of a small team of Desktop Technology Support staff and ensuring the satisfactory performance of the Technology Support function at the site.
  • This position ensures the successful delivery of high quality technology support services for Kaplan while improving the service of the group and performance of the team.
  • Leads the project activities of remote based team of Technology Support Professionals
  • Disseminate technical knowledge via weekly conferences and written documentation to colleagues.
  • Evaluates new information systems products or services.
  • Recommends changes to existing products or services.
  • Trains new Technology Support Professionals as needed or required.
  • Utilizes best practices to establish a campus technology architecture including but not limited to a managed desktop, imaging, desktop security, and hardware standardization.
  • Provides local support to end users as needed or requested.
  • Manage the breakdown, relocation and set-up of workstations to accommodate user relocations, site relocation, site re-models and new location installations as assigned by supervisor.

Minimum Qualifications:

  • Bachelor’s Degree (B.A./B.S.).
  • 4+ years of experience of technical expertise related to building and maintaining HP and Dell workstation hardware, peripherals, HP printers and Windows Operating Systems.

Preferred Qualifications

  • CP or MCSE
  • Proven experience with on-site troubleshooting of work station hardware and software issues
  • Familiarity with a variety of field concepts, practices and procedures.
  • Strong customer service skills.
  • Proficient in both written and oral communications.
  • Proven ability to work under stress and meet deadlines
  • Proven attention to detail and organizational skills. Desire and ability to lead and direct staff.
  • Programming, design and systems engineering experience is a plus