Application Support Analyst

Employer: BillingPlatform Corp.

Description

BillingPlatform is an industry-leading, fast-growing SaaS company in the Denver Tech Hub. Our decision to build the industry-leading revenue management platform was driven by the belief that all industries are facing disruption—digital and physical goods are being sold on a subscription and consumption basis and in a variety of other formats. Leveraging successful years of product development and customer feedback, aided by leading venture funding (Columbia Capital), we built the industry’s most powerful, cloud-based revenue management platform able to automate the entire workflow from quote to cash (CPQ, mediation, billing, invoicing, revenue recognition, payment, and collections), providing enterprises a flexible and scalable platform to monetize the customer relationship using virtually any variable.

For the second year in a row, we have placed on the Deloitte Tech Fast 500 as one of the fastest-growing companies. We are also members of the Inc. 5000 and Colorado’s “Companies to Watch”. We are recognized as a leader by industry analysts and Fortune 500 enterprises. Our values-based culture centers around collaboration, innovation, and transparency. Whether working from our company HQ in the Denver Tech Center, or virtually, we seek bright, enthusiastic, and creative professionals looking to displace antiquated technology and processes, and re-imagine an industry.

As an Application Support Analyst, your responsibilities will include resolving our customers’ pain points within established time frames by communicating with our clients and troubleshooting application issues that arise from Support requests, and collaborating with our internal teams to determine resolution. You will consistently apply product knowledge and support procedures and policies to address client and departmental needs with individualized oversight.

Requirements

Responsibilities

  • Investigating situations involving existing code base to determine potential issues
  • Assisting with the resolution of pain points that may arise through the use of our platform
  • Coordinating problem resolution with various internal contacts
  • Monitoring system and database feedback to prevent future issues
  • Performing or assisting with customer professional service efforts
  • Identifying bugs in code and devising solutions
  • Performing critical system maintenance tasks
  • Writing and executing custom code blocks to complete customer requests
  • Assist in recruiting, interviewing, and hiring for your team

Qualifications

  • 4-year degree in IT field, or relevant experience
  • Responsible, self-driven, and motivated
  • Understanding of relational database, web technologies, and API development
  • Ability to communicate effectively
  • Desire to work in a fast paced, high growth environment
  • Understanding of basic billing concepts
  • A desire to delight customers and expand your technical knowledge and ability daily

Benefits

  • Join one of the fastest-growing companies in the United States
  • Receive competitive compensation that includes a robust benefits package—medical, dental, vision, life and disability, HSA, FSA, and many perks related to health and wellness provided by our medical carriers
  • 401(k) match that is 100% immediately vested
  • Discretionary and charitable time off program
  • Home office setup allowance
  • Ability to work remote* or hybrid if you are in the Denver, Colorado area

The base salary range for this position is $65,000 – $95,000 per year, depending on job-related knowledge, skills, experience, and market location. This information is provided per the Colorado Equal Pay Act.

BillingPlatform provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

APPLY HERE

Technical Services Engineering Manager

Technical Services Engineering Manager

Employer: mParticle

Our team is seeking a Technical Services Engineering Manager to be a leader of a growing global Technical Services team. As a Technical Services Engineering Manager, you will work as a player-coach to help set the strategy and direction of the team while helping them solve our customer’s support issues. You will be hands-on in both coaching and helping the team grow as well as working hands-on solving challenging technical problems. This role will allow you to apply your management and technical skills in a fast-paced, ever-changing environment.

This role will work closely with Technical Services leadership to grow the team to match our customer’s needs.

What you’ll be doing:

  • Attract, develop, manage, and motivate a team of hard-working Technical Services Engineers by seeking innovative solutions to improve the team, by providing ongoing education for the team, and working as a player-coach.
  • Set clear expectations for all team members, hold them accountable to agreed-upon goals, and provide guidance on how it maps to their work
  • Ensure customer-facing issues are resolved in a timely and accurate manner
  • Assist in determining the direction of the Technical Services: writing playbooks, creating reports, and assigning resources.
  • Use metrics to communicate results, make decisions, and adjust the team’s strategy.

What we’re looking for:

  • 2+ years experience as a manager with direct reports in a customer-facing, technical role
  • Experience mentoring and coaching technical employees
  • Experience deploying technology solutions and/or in a technical customer support role or familiarity with mobile market technologies is a plus
  • Ability to quickly grasp and understand new technologies and technical concepts.
  • Experience with Object-Oriented Programming languages (Swift, Java, Ruby, Python), SQL, or APIs

What’s in it for you:

  • 100% company paid health care (medical, dental, vision) for employees enrolled in our baseline plan with affordable cost sharing options for your dependents. We make certain you’re protected, have the options you need for care, and that it’s affordable for all.
  • If you’re enrolled in our high deductible plan, we fully cover your deductible through annual Health Savings Account contributions which are yours to keep. This is for both individuals and for those with dependents.
  • A truly flexible work environment with unlimited vacation, 11 paid company holidays, and quarterly mental health reboot days. This also includes a hybrid work model that provides you the opportunity to design your work in ways that support you and your family.
  • Free mental health coverage through our partnership with BetterHelp which provides you and your dependents with unlimited counseling sessions – all at no cost to you.
  • An ownership culture where everyone receives stock options and can fully participate in mParticle’s success.
  • Parental leave for maternity (12 paid weeks) and parental leave for the supporting parent (6 paid weeks) and real encouragement to take that time to bond as a family.
  • Generous wellness programs, learning and development opportunities, pet insurance for our furry family members, and so much more!
  • Here at mParticle we embrace the differences that make us unique. We are dedicated to building an inclusive environment that fosters respect and celebrates an array of backgrounds and perspectives.

APPLY HERE

Full Stack Engineer

Full Stack Engineer

Employer: Stitch Fix

ABOUT THE ROLE

You will work within a distributed team of 4-8 software engineers and cross-functional partners including product, design, algorithms and operations. You have strong written communication skills and are able to develop strong working relationships with coworkers and business partners.

You will be evolving our Styling systems and help bring Stylists closer to our Clients giving life to a fantastic, personalized shopping experience.

This is a remote position available within the United States. We operate in an agile-inspired manner, collaborating across multiple time zones. We build modern software with modern techniques like TDD, continuous delivery, DevOps, and service-oriented architecture. We focus on high-value products that solve clearly identified problems but are designed in a sustainable way and deliver long term value.

RESPONSIBILITIES INCLUDE:

  • Operate as an engaged member of the engineering team – participating in Sprint ceremonies, providing input on technical design documents & project plans, pairing with other engineers to work toward a solution, etc.
  • Collaborate with stakeholders while participating in the technical discovery, decision-making, and execution of complex and/or critical projects within the team.
  • Model consistently delivering sustainable results against measurable goals.
  • Proactively communicate status updates or changes to the scope or timeline of projects to stakeholders and leadership.
  • Actively engage in professional development and growth.
  • Find new and better ways of doing things that align with business priorities.
  • Influence other engineers toward alternative solutions.
  • Participate in on-call rotations and improving the on-call experience for others.
  • Write and review code in Ruby, JavaScript, and CSS used in applications built in React or Rails.

REQUIREMENTS

  • 2+ years of experience as a software engineer.
  • Hands-on experience with running modern web stacks (e.g. Javascript, Node, React, Ruby on Rails, Postgres).
  • You are bright, kind, and motivated by challenge
  • You have excellent analytical skills as well as communication skills both verbal and written.
  • You take initiative and operate with accountability.
  • You are motivated by solving problems and finding creative client-focused solutions.
  • Might have experience working remotely alongside a distributed software engineering team.
  • Might have experience with GraphQL schema design.
  • Might have experience with evolving a resilient distributed service architecture.

OUR TECH STACK INCLUDES…

  • React, JavaScript, TypeScript, CSS, HTML
  • GraphQL and Postgres
  • Ruby, Rails and some Node.js
  • RabbitMQ and Kafka
  • …and many others as needed!

YOU’LL LOVE WORKING AT STITCH FIX BECAUSE WE…

  • Are a successful, vibrant, fast-growing company
  • Are a technologically and data-driven business.
  • Are at the forefront of tech and fashion, redefining shopping for the next generation.
  • Are passionate about our clients and live/breathe the client experience.
  • Get to be creative every day.
  • Have a smart, experienced, and diverse leadership team that wants to do it right & is open to new ideas.
  • Believe in autonomy & taking initiative.
  • Full support for remote work and you get to visit our SF office every few months to connect with your peers and partners.
  • Offer transparent, equitable, and competitive compensation based on your level to help eliminate bias in salaries, as well as equity and comprehensive health benefits.
  • Are serious about our commitment to life-work balance, and have generous parental leave policies.

APPLY HERE

React and NodeJS Full-Stack Developer

React and NodeJS Full-Stack Developer

Employer: Outliant

Overview

Here you have the opportunity to lead innovative projects on modern technology as a React & NodeJS Full-Stack Developer. Grow and learn from other world-class engineers on our team! You can choose your own hours, get paid to learn new skills, and lead new projects from the ground up. We develop software for many top companies and startups around the world, as well as build our own internal products.

About the Role:

We are in need of a developer who has:

  • Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
  • Thorough understanding of React.js and Node.js and their core principles
  • Experience with popular React.js workflows (such as Flux or Redux)
  • Expertise in React Hooks and UI Frameworks (BootStrap, ANT Design, Tailwind)
  • Familiarity with RESTful APIs and ES6 standards
  • Knowledge on modern authorization mechanisms, such as JWT and AWS Cognito
  • Familiarity with modern front-end build pipelines and tools
  • Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
  • Has great knowledge in data structures and algorithms
  • Ability to understand business requirements and translate them into technical requirements
  • A knack for benchmarking and optimization
  • Experience with Relational and Non-relational databases
  • Experience with AWS

A candidate should have their own computer and stable internet connection to apply. We want a full-time employee that is only working for us and able to commit around 40 hours per week. You are in charge of your own hours!

Who we are:

  • Outliant is a US-based software engineering company. We create a lot of amazingly beautiful products!

Perks of working with us:

  • Work wherever you choose!
  • Very flexible work hours
  • PTO and sick leaves
  • Non-working holidays depending on which country you’re in
  • 13th month bonus
  • Salary and salary increases
  • Financial support on online courses
  • Fun and casual work environment
  • We are a very diverse bunch!

APPLY HERE

LMS Training Specialist

LMS Training Specialist

Employer: Thermo Fisher Scientific

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

Location: REMOTE USA

Division Specific Information

The Training Specialist is part of Specialty Diagnostics Sales Operations team contributing to the strategic plan for learning and interpersonal development in support of the Department s key central initiatives. This individual will support team members to complete the plan and will enact and support oversight of needs assessments, design plans, development of results, quality standards, implementation, and measurement metrics.

A day in the Life:

  • Content analysis: update information that is outdated
  • Assess Training content on a regular basis in an effort to expire or provide update recommendations for existing courses and curricula.
  • Handle training requests: define needs
  • Communicate regularly with Learners to acquire unrecognized training needs and handle database of Training requests.
  • Attend Group Sales Ops meeting to assess training needs as required by changes or improvements to sales tools determined by the distributed team.
  • Coordinate closely with subject matter experts to advise high-quality course curriculum based on target audience need.
  • Present needed Training topics by including key intelligence such as assumptions, content, and engagement methods while recommending timeline and prioritization.
  • Metrics analysis
  • Analyze data relative to Training metrics in order for Training to re-direct towards results driven actions.
  • Analyze course evaluation feedback and work with subject matter experts to make adjustments as needed.
  • Ability to build and voice content
  • Brainshark Administration support
  • Handle daily administrative activities which are mostly comprised of Grouping new users, Deleting Users or handling access issues.
  • Assess profiles keep Learners profiles up to date with respect to assigned content (Groups)
  • Supports online training for all Sales tools and ServiceMax across all SDG divisions
  • Supports divisional training teams on collaboration of training or ad-hoc needs that rise for sales tools during the year
  • Supports the dissemination of team communications
  • Assists in ad-hoc training needs from Sales Operations teams

Education

  • Bachelors degree in related field required

Experience

  • 2 – 4 years of professional experience in instructional design or equivalent role
  • 2+ years experience in a corporate setting
  • Data analysis ability to work with a variety of database platforms
  • Experience with Microsoft Teams, Brainshark LMS, and/or simple show preferred
  • Consistent track record to lead design and development, implementation, and measure effectiveness of learning programs.

APPLY HERE