by Ronald Barron | Apr 7, 2022 | Uncategorized
Employer: GlossGenius
About GlossGenius
GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more.
Tens of thousands of small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. With its powerful, intuitive platform, GlossGenius is some part a fin-tech company, some part an SMB software company, while its vibrant, distinguished brand makes it some part a consumer company.
About The Role
GlossGenius is looking for a customer-obsessed Technical Support Lead to prevent and resolve user issues, serve as an escalation point for all teams within the customer support organization and optimize our operational processes. In this role, you’ll interact directly with customers and collaborate closely with our Product and Engineering teams. You will be based remotely in the US and report to the Technical Support Manager.
What You’ll Do:
- Collaborate with the Product and Engineering teams to test new features and share customer feedback on new and existing features
- Troubleshoot and resolve technical issues by filing, managing, and evaluating bugs and improvements with engineering teams and third parties
- Work to recover and build back trust with impacted customers when issues rise from front line support staff
- Develop and maintain processes and documentation to support customer experience team in troubleshooting issues
- 1-3 hours/week of queue/phone support to stay in tune with customer needs
- Train CX agents on new product features and functionalities
What We’re Looking For:
- 4 years work experience, with at least 2+ years relevant experience in customer-facing SaaS technical support, consulting, Workflow Management and/or Project Management role
- Proven record of driving customer satisfaction and meeting or exceeding performance standards
- Ability to clearly and succinctly communicate complex technical issues
- Ability to use clear communication and compassion to de-escalate issues
Benefits & Perks:
- Flexible PTO
- Competitive health & dental insurance options, with premiums partially covered by GG
- Fertility and adoption benefits via Carrot and Kindbody
- Generous, fully-paid parental leave policy
- 401k benefit – employees are eligible to contribute starting day 1 of employment
- Professional Development – employees receive a yearly stipend for approved learning and educational-related expenses
- Pre-tax commuter benefits
- Dependent Care FSA
- Home office stipend
- Team Bonding opportunities – annual company retreat for entire team, plus virtual events throughout the year
APPLY HERE
by Ronald Barron | Apr 7, 2022 | Uncategorized
Employer: UnitedHealth Group
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Play a critical role within a Coverage & Benefits product team that includes a Product Manager, Delivery Lead, UX/IA, Project Manager and Software Engineers to deliver initiatives & features for the member portal and UHC mobile app
- Research and deliver high-quality documentation of feature requirements including relevant dependencies for new product ideas
- Translate product features requests into development stories with Product Manager & Engineering guidance
- Partner with a Product Manager on day-to-day development team needs including answering developer questions and removing blockers
- Manage & prioritize development team backlog spanning product-driven and tech investment stories
- Execute end-to-end product testing of new features and serve as the primary contact for the User Acceptance testing process
- Offer data-driven feature-specific performance targets with related analytics
- Leads Coverage & Benefits defect triage on behalf of product
- Contribute to a solid Optum Digital product culture of continuous development, rapid test and learn and with a consumer-first perspective
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Bachelor’s degree or higher
- 3+ years of experience as a Business Analyst facilitating and documenting requirements gathered from both business and IT/development counterparts
- 1+ years of experience working in an agile environment with experience writing user stories and acceptance criteria
- Demonstrated solid written and verbal communication skills including creating requirements document for senior and development audiences
- Experience visually communicating business problems and flows – for example with Microsoft Visio or PowerPoint
Preferred Qualifications:
- Experience using data to identify product opportunities as well as support hypotheses to define and communicate business cases for new roadmap initiatives
- Healthcare industry experience
- Proven ability to think strategically and execute methodically
- Experience building consumer-facing products
- Experience using Aha!, JIRA or similar tools
Soft Skills
- Excellent multitasking and problem-solving abilities
- Exceptional time-management skills
To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Colorado, Connecticut or Nevada Residents Only: The salary/hourly range for Colorado residents is $66,100 to $118,300. The salary/hourly range for Connecticut/Nevada residents is $72,800 to $129,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.
APPLY HERE
by Ronald Barron | Apr 7, 2022 | Uncategorized
Employer: UiPath
NOTE: THIS ROLE IS REMOTE IN THE UNITED STATES ONLY
As a member of the HRIS team, this iCIMS Administrator plays an important role in the success of the Talent Acquition team. You will be supporting technology like CRM/ATS and related SaaS tools. We are looking for a forward-thinking, analytical, collaborative, and motivated individual to drive automation transformation, and have a role in our dynamic and innovative team.
What you’ll do at UiPath
- Lead the partnership with internal users to gather business requirements and translate to functional requirements
- Create and manage feature requests to track, research, configure, test and implement changes and improvements over time, and in alignment with new product releases of the Applicant Tracking System (iCIMS) and CRM
- Understands the fundamentals, processes, and terminology of corporate recruiting environments
- Maintain process documentation for administrator role related responsibilities
- Serve as the iCIMS software expert
- Build and handle customer relationships by demonstrating a desire to deeply understand their business processes and challenges, demonstrate a continuous improvement mentality and an ability to execute
- Hands-on creation of test scripts, leading large groups through user acceptance testing and transfer knowledge to the rest of the HRIS team and internal teams
- Perform reporting and strategic analysis on all talent acquisition data and findings
- Remain informed on current HR Technology trends and new systems release features for incumbent SaaS applications
- iCIMS implementation a plus
- Support audit and compliance efforts, where necessary
What you’ll bring to the team
- Bachelor’s degree in business, management, HR, or similar field.
- 5-7 years of experience working with Recruiting systems and data.
- Extensive knowledge of iCIMS Applicant Tracking system and Recruiting Operations.
APPLY HERE
by Ronald Barron | Apr 6, 2022 | Uncategorized
Employer: Twilio
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.
Although we’re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We’re on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we’re looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
This position is needed to manage and lead the team building new full-stack and user interface features for our Journeys product.
Launched in mid 2021, Journeys has a complex interface that ties together many different systems between Twilio and Segment. The manager of this team will help grow and guide the engineers working on the usability features that make Journeys a great product, work closely with product owners to define scope and feasibility, and make decisions about staffing and priority on a daily basis.
Responsibilities
In this role, you’ll:
- Lead our Journeys Navigation team to build, deploy, and iterate on a complex full-stack application.
- Set the technical vision for your team and be accountable for team plans and deliverables
- Grow and develop an incredible team of hardworking and motivated engineers with individual ownership and impact
- Ensure your team delivers extraordinary output, and continuously seeks ways to make an impact
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- BS in a relevant fields or related work experience
- 4+ years of hands-on experience building production grade systems
- 1+ years of engineering management experience
- Experience with ReactJS, AngularJS, or another modern JS framework
- The ability to communicate well. You can explain technical concepts to product managers, other engineers, and support teams
- Have strong familiarity with agile processes, continuous integration, and a strong belief in automation over toil.
- Proven software engineering skills across languages such as to JavaScript, Python, Go
Desired:
- Solid engineering fundamentals
- Prior experience implementing automation and monitoring tools
- Excellent verbal and written communication skills
Location
This role will be remote, and based in the USA. No travel is anticipated.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
APPLY HERE
by Ronald Barron | Apr 6, 2022 | Uncategorized
Employer: Twilio
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.
Although we’re headquartered in San Francisco, we’re on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we’re looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
This position is needed to support our customers’ use of the Twilio Flex platform.
You will focus on providing friendly, professional customer service, while problem solving and communicating complex technical issues to both technical and non-technical audiences via phone, email and chat mediums. You have advanced time management skills, the ability to work well under pressure, and are proficient at developing workflows to increase efficiency while still following standard processes and procedures.
Responsibilities
In this role, you’ll:
- Work with our customers’ and partners’ developers, architects, and support personnel to resolve complex problems
- Leverage your experience with troubleshooting and resolving Quality of Service (QoS) issues.
- Collaborate with your teammates and the Twilio Product and Engineering teams via Slack.
- Report reproducible bugs and review our internal knowledge base to stay up to speed with industry shifts and standards.
- Work with your manager to surface customer problems to assist in process betterments.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- 5+ years of Full-Stack Javascript development experience with broad and deep capabilities to troubleshoot server-side code (primarily Node.js, C#/Java are bonus) and client-side code (JavaScript specifically React is a huge bonus).
- 5+ years of Technical Customer Support experience preferred
- A proven history of customer focus and empathy, including the ability to diplomatically address customer concerns and provide feedback.
- Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.
- A good understanding of OOP is necessary.
- Experience working collaboratively with team members in different geographic locations and time zones.
- A Bachelor’s degree or equivalent work experience.
- Schedule: ability to work non-standard hours, including weekends, and on shift-based schedules as required. Tuesday – Saturday shift in Eastern or Central time zones.
Location
This role will be remote in the US.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
APPLY HERE
