by Ronald Barron | Aug 3, 2022 | Uncategorized
Job Description
Director of UX and Design- AncestryDNA
- Remote
- United States
- User Experience
- Full-time
About Ancestry:
When you join Ancestry, you join a human-centered company where every person’s story is important. We believe that by discovering the struggles and triumphs of our past, we can foster deeper bonds and more meaningful connections among families and communities. Our talented team of scientists, engineers, genealogists, historians, and storytellers is dedicated to empowering customers around the world from all backgrounds on their journeys of personal discovery.
With more than 30+ billion digitized global historical records, 100+ million family trees, and 20+ million people in our growing AncestryDNA database, Ancestry helps customers discover their family story and gain a new level of understanding about their lives. Passionate about dedicating your work to enriching people’s lives? You belong at Ancestry.
If you’re looking to join a mission-driven, passionate, collaborative, and inclusive team – one that’s fired up to solve big challenges, deliver meaningful change, and lead through a one of a kind business transformation, we are growing and in search of a Director of UX & Design.
Reporting to the Head of Design, you will serve as the most senior IC and team leader for a tight-knit, passionate, and entrepreneurial team that seeks to utilize some of the latest autosomal testing technology to re-imagine how our customers discover their family history.
What you’ll do
- You will create exceptional human-centered experiences.
- Guide the UX and visual design efforts from start to finish — from problem definition to design implementation.
- Influence the evolution of existing UX/UI standards.
- Partner with product managers on developing product strategy and definition.
- Translate quantitative data and qualitative insights for new and existing product feature development.
- Work cross-functionally, facilitating design discussions, and offer feedback into the planning and execution of product initiatives.
- Oversee the all design deliverables (e.g. workflow diagrams, sitemaps, content inventories, user flows, wireframes, final design, and navigation systems).
- Influence the evolution of existing UX/UI standards.
- Participate in generative research and comprehensive user testing.
- Attract, recruit, retain, and develop UX & Design talent.
Who you are
- You have 8+ years of industry experience as a UX designer, interaction designer, or similar design-related role.
- Committed to understanding and prioritizing the experiences and needs of underrepresented people.
- You build natural relationships and partnerships with cross-functional partners that span content, research, product, and engineering.
- A systems-level design thinker and excited to distill complex workflows into simple and elegant solutions.
- Can transition easily between high-level strategic thinking and detailed execution.
- You get stuff done.
- Extra credit: Experience working in life sciences, genomics, and/or healthcare.
Why you’ll love working here
- Amazing colleagues who can’t wait to work with you.
- A product that truly means something to our customers.
- Deeply collegial atmosphere.
- Visibility with senior leaders.
- Great work/life balance…seriously!
(Colorado only*) Minimum salary of $104,000/year + eligible for bonus, equity, and comprehensive benefits including health, dental and vision. Read more about our benefits Here https://www.ancestrybenefits.com/
*Note: Disclosure as required by sb19-085(8-5-20)
Additional Information:
Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Ancestry will provide reasonable accommodations for qualified individuals with disabilities.
All job offers are contingent on a background check screen that complies with applicable law. For San Francisco office candidates, pursuant to the San Francisco Fair Chance Ordinance, Ancestry will consider for employment qualified applicants with arrest and conviction records.
Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means.
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by Ronald Barron | Aug 3, 2022 | Uncategorized
Job Description
Senior UX Designer
Remote
Full Time
Shared Solutions
Mid Level
Salary: $Competitive + excellent benefits (bonus, pension, healthcare, life cover etc.)
Location: Fully flexible, including remote – US
About Fishawack Health:
Fishawack Health (FH) is a leading global commercialization partner for the biopharmaceutical, medical technology, and wellness industries.
The future of health is fast-paced and complex, demanding a different approach. Established in 2001, our 1,300+ healthcare experts combine their knowledge and expertise across our 4 core disciplines Consulting; Medical; Policy, Access, Value, Evidence; and Marketing.
Working across the product and service lifecycle, together with our teammates in shared creative teams (Creative Studio, Editorial Services, Motion, Digital, Events, and Media) and Group Services, we engage our collective force to innovate and solve the complex healthcare challenges of today and tomorrow.
We live and breathe our five values in everything we do: We are authentic. We value difference. We play for the team. We own the challenge. We enjoy the journey. At Fishawack Health, we imagine a healthier world and build the connections to make it happen.
What You Will Do:
- Ensure projects are being created and built with the audience at the center, as the usability subject matter expert
- Support training of more junior UX team members and non-UX roles, as necessary for their role
- Own key deliverables that support client conversations and understanding of the solutions, defining KPIs, developing appropriate content based on UI and architecture, supporting digital style guides and ADA compliant UI comps, functionality requirements and key measurement requirements
- Use knowledge of design principals, UX standards, usability best practices and understanding of technology frameworks to guide digital solution frameworks, experience design, content strategy and UI requirements
- Take responsibility for UX deliverables and organize appropriate quality control checks
- Collaborate with Digital leadership in improving process and work quality for the UX function
- Understand and work within project parameters: client goals and requirements, internal goals, usability, technical constraints, as well as budget and schedule; Interact with internal groups and manage deadlines
- Lead client conversations around UX solutions, clearly explaining rational and recommendations
- Collaborate with the creative design team in development of UI Style Guides and interaction design requirements
- Collaborate with creative brand team in capturing a digital solution’s look and feel, ensuring the emotional impact is supported by usability best practices
- Support the build of user testing plans with digital producers and provide UX optimization recommendations based on results
- Responsible for ongoing personal training to stay relevant within industry trends
- Experiment with new tools and techniques to improve our work
- Work with in-house art department/studio as well as outside suppliers as needed
- Present UX content, theories and principals to both external and internal teams, with authority
Your Application:
Please submit at least 1 relevant Digital example. When submitting your portfolio PDF or link to portfolio. Live examples, visual prototypes or flat screens all count.
About You:
- Bachelor’s Degree in advertising, marketing, graphic arts or equivalent area of study.
- Minimum 2-4 years of UX-focused experience
- Additional 5-7 years of design or content creation experience
- A proven track record managing all aspects of UX deliverables
- Able to juggle multiple responsibilities under tight deadlines
- A master of details
- Excellent UX/UI design experience for Web applications (traditional browser and .mobi). Experience with Responsive Design techniques and CSS Preprocessors (LESS, SASS) and Libraries (Bootstrap) in depth knowledge of current and emerging Web technologies with a focus on user interface
- Experience building and implementing user testing processes
- Able to work both independently and as part of a team
- Able to pitch in and stay late when needed
- Logical grasp of both B2C and B2B marketing
- Strong working examples of UX solutions you can talk through and are genuinely proud of
- Expert proficiency with Adobe Creative Suite (Illustrator, Photoshop, InDesign, Acrobat), and digital tools such as Sketch, InVision and Zeplin. Good experience with MS Office Suite (Word, PowerPoint, Excel).
- Experience with (and understanding of) the print, video, and digital production process
- The ability to own projects and supervise activities and production as necessary
What we can offer:
Fishawack Health aims to empower every employee to develop and thrive. We empower our team with the tools, skills, and support needed to think differently and to solve healthcare’s most complex challenges.
At the center of our people-led culture is our Career Experience team, whose mission is to provide every employee with a purpose-driven career. We also pride ourselves on our personalized learning approach to ensure you receive the training you need to help you grow within the company and take advantage of our global scale and scope.
We are committed to embedding diversity and inclusion in every aspect of our organization to encourage diversity of thought, inclusive behaviour, and innovative solutions. As part of our commitment to building a healthier world, every employee is also encouraged to participate in our community engagement efforts, which support a wide range of healthcare programs and wellbeing causes worldwide.
We have offices in 19 city hubs across North America, Europe, and Asia, geared toward collaborating, training, socializing, and coming together as a global organization while maintaining and fully supporting flexible working practices. Our compensation and benefits package is benchmarked across the industry. We offer a generous company pension/retirement plan, private medical insurance, comprehensive employee wellbeing initiatives, compelling time-off policy, plus many other excellent employee benefits.
Reasonable adjustments:
We’ll consider any reasonable adjustments you’d like us to put in place in the interests of fairness and equal opportunities.
Fishawack Health is an equal opportunities employer and place where everyone is welcome. We strongly encourage people from minority backgrounds, LGBTQIA+, parents, and individuals with disabilities to apply. If you need reasonable adjustments at any point in the application or interview process, please let us know.
APPLY HERE
by Ronald Barron | Aug 3, 2022 | Uncategorized
Job Description
Tech Platform Specialist (Internal Tools Product Owner)
Location: Remote (United States)
#KeepGrowing with Nutrafol
Come grow with us. We’re a growing company. Everything we do, we do to help people grow into the best version of themselves.
As the pioneers of hair wellness, we create natural, clinically effective solutions for hair growth and provide support for people at every step of their hair journey. Our multi-factorial approach targets the root causes of hair thinning using a patented blend of medical-grade botanicals — and is recommended by over 3,000 physicians and hair professionals for trusted, reliable results.
We never settle, and are continuously challenging existing treatments and methodologies to advance the frontier of hair science. As we help our customers grow, we grow too — by embracing individuality and differences, leading by example, and empowering ourselves and others with our passion for wellness and innovation.
Keep growing. It’s our mantra. Our commitment to helping anybody and everybody committed to realizing their own potential to grow.
About You
The Internal Tools Product Owner is responsible for working closely with our internal teams to understand what employees need to work more efficiently and integrate new technology. You will ensure that our organization is supported at the same level that we support our customers, bringing new technology and best in class experience to the employee toolset. You will work closely with our internal stakeholders on prioritization, strategic alignment and ensuring we improve the day to day experience of all teams in every part of the company. This role will report to the VP of Engineering.
Responsibilities
- Prioritizes, plans and communicates on the steps identified to deliver projects by controlling a high level roadmap for all work happening and upcoming.
- Establishes partnership with key stakeholders to identify opportunities to improve employee experience and efficiency.
- Contributes to business results by delivering products with high value for the organization, unlocking new capabilities and ensuring highest quality experience for employees.
- Lead requirements gathering, manage product design process: from first concept design to development handoff, and drive product development efforts by partnering with our engineering team and external partners.
- Owns the prioritization of all incoming work to identify early roadblocks against critical launch dates.
- Write acceptance criteria, answer questions from partners, clarify requirements, etc.
- Leads product discovery including drawing insights from data analysis, and stakeholder conversations.
- Establishes regular communication cadence with business stakeholders to ensure research, design, and development stay aligned to the company’s digital strategy.
- Builds product documentation within JIRA, runs the main JIRA board, and communicates release notes to stakeholders.
Requirements
- 5+ years of experience serving in a similar role of a Product/Customer Experience Team
- Demonstrated experience writing user stories or consumer focused software requirement specifications
- Ability to troubleshoot issues quickly and find solutions independently
- Able to carry out tasks with little or no supervision
- Analytical mind and problem-solving aptitude
- Strong organizational skills
- Experience with JIRA and Confluence, or equivalent tools
- Able to be agile and adapt to changing business needs
- A team player, but can work independently, too
- Excellent written and verbal communication skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks
Perks & Benefits
- Fully remote work experience, including a one-time allowance for home office setup
- Comprehensive medical, dental, and vision package, including FSA program
- 401K with 50% match
- Flexible PTO
- Two company-wide wellness breaks every day
- Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
- Monthly wellness stipend
- Monthly work from home stipend
- Monthly cell phone stipend
- Annual learning & development stipend
- Virtual happy hours, yoga, and meditation sessions throughout the year
- Free meditation app membership (Headspace)
- Free Nutrafol subscription
- Pet insurance and benefit programs
APPLY HERE
by Ronald Barron | Aug 3, 2022 | Uncategorized
Job Description
Business Consultant
Location: Anywhere in the United States
As a CRM Consultant, you will be responsible for leading multiple simultaneous Unanet implementations of varying complexity, while ensuring client satisfaction and success.
What You’ll Do
- Lead implementation activities for integration & other implementation engagements
- Understand and interpret client’s business and accounting policy requirements in order to configure and map their integration to their needs
- Translate client requirements into business & technical requirements for custom integrations
- Assist clients with their milestones for the integration including (but not limited to) first Payroll, first Employee Changes, etc.
- Initiate, execute, and support the customer throughout the implementation process to aid their successful adoption of Unanet
- Coordinate and complete requirements gathering and configuration activities; such as core data load for projects, tasks, customers, employees, subcontractors, etc.
- Lead customer training during Unanet engagements as directed
- Adhere to standard Unanet milestone-based implementation process
- Coordinate with the project manager to ensure the project remains on schedule and within budget
- Maintain target utilization as determined by supervisor
- Collaborate with supervisor to organize workload to support multiple, simultaneous implementations
- Support efforts to continuously improve Professional Services processes and procedures
- Participate in group meetings and training sessions when appropriate to gain experience and knowledge about the Unanet product
- Stay up to date on new Unanet product feature functionality
Your First 90 Days
In your first 30 Days:
- Attend HR Employee Orientation and meet Unanet team
- Review all pre-recorded videos of Unanet features available on the HelpCenter
- Review all pre-recorded videos of Unanet features available within the Learning management System
- Attend all available training sessions and webinars
- Shadow other Connect/Implementation consultant on at least four (4) engagements
- Develop a detailed training plan with your manager
In your first 60 Days:
- Continue to shadow implementations and continue to work through the defined training plan
- Attend all available training sessions and webinars
- Take lead on at least two (2) projects with assistance from Senior Consultants
- Utilization Target of 20%
In your first 90 Days:
- Continue to shadow implementations and continue to work through the defined training plan
- Lead all or some portions of client implementations
- Take lead on at least two (2) projects with minimal assistance from other Consultants
- Utilization Target of 40%
Who You Are
- Combination of 3+ years of accounting experience and/or technical experience (Integrations, Technical Requirements, Data, etc.)
- Must have some accounting/finance experience
- Bachelor’s degree in Accounting, Computer Science, or a related field
- Experience with various accounting systems, project management, and/or practical accounting experience
- Proficient at working with and manipulating large data sets using Excel
Your Differentiators
- Experience in Government Contracting
- Prior business consulting experience
- Experience using government accounting software such as Deltek, Microsoft Dynamics, and QuickBooks is preferred
Our Values
- We are a Team. Employees, customers, and partners working together.
- We are Customer-Focused. Customers are the heart of everything we do.
- We are Driven. Seeking exceptional outcomes.
- We Own our Success. Every employee has a stake in our company.
- We do the right thing and have fun in the process.
The salary range for this opportunity is $80,000 – $95,000 per year. You will be eligible for discretionary bonus compensation, subject to plans that may be in effect from time to time. You will further be eligible to participate in Unanet’s employee benefits plans and programs.
APPLY HERE
by Ronald Barron | Aug 3, 2022 | Uncategorized
Job Description
Principal Ansible Automation Engineer – US Works From Home
Location WORKS FROM HOME, United States of America
Job Id 297357
About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology
The Role
Provide expert technical direction in the analysis of diverse and complex systems including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media. Provide expertise to network and IT teams in the implementation of recommended solutions for identified technical system issues.
The Main Responsibilities
- Ensure the implementation of solutions utilizing advanced technical expertise learned from diverse and complex client environments.
- Serve as architecture lead on major projects with the ability and expertise to develop overall architectural direction.
- Initiate and execute advanced research and development activities of significance to future IT business strategies.
What We Look For in a Candidate
- Bachelors degree or equivalent education and experience. Typically with 12+ years related experience or 10+ years related experience with Masters degree
- Expert working knowledge of network automation technologies including Python, Ansible, Git
- Experience with Ansible collections, especially comfortable creating Ansible modules
- Good Unix skills
- Experience with Jinja, Yaml, JSON, Docker
- Experience with Orchestration systems like Itential is a plus
- Knowledge of Networking technologies: routing, switching: MPLS, BGP, IS-IS, OSPF, SD-WAN
- Analytical skills – diagnosing problems and defining root cause analysis
- Excellent communication skills (oral/written) and ability to work in a team, cross framework collaborative environment
- Proven experience or demonstrated capability in leading IT transformational initiatives in complex, dynamic environments where agile was applied at scale
- Excellent decision making and critical-thinking skills
- Ability to learn and support new technologies and train others
- Highly motivated self-starter with a positive attitude
- Outstanding organizational and communication skills
What to Expect Next
Requisition #: 297357
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Range
Salary Min :
115740
Salary Max :
257280
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We’re able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
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by Ronald Barron | Aug 2, 2022 | Uncategorized
Job Description
Quality Assurance and Training Specialist
Remote, US
About Extend:
Extend is modernizing the $100 billion-per-year extended warranty and protection plan industry using cutting-edge technology, and top-notch customer service. After a $260M Series C financing round, we are ready to continue to scale our organization and grow beyond our $1.6B valuation.
Our API-first solution allows any merchant to offer extended warranties and protection plans, both online and offline, while also providing a merchant’s end customers with a vastly improved and modern support experience that eliminates many of the issues customers face today with legacy underwriters.
We are a venture-backed startup based in downtown San Francisco that is led by founders who have previously had multiple successful exits. Extend is simplifying the technology stack for the extended warranty industry.
About the Role:
Extend is looking for a Quality and Training Specialist to help train and support our claims adjudicators to run efficiently and effectively. We are looking for someone to build our quality and training department with customer experience as the core focus. This person will be responsible for quality evaluations, training curriculum, training and monitoring CSAT results building solutions for trending behaviors impacting customer experience. Additionally, this person be responsible and involved with the rollout of new technology for training curriculum tools and speech analytics quality automation.
What You’ll Do:
- Monitor, evaluate and score inbound calls and emails against established quality assurance instruments and standards
- Review, evaluate, and score open and closed customer issues tickets against established quality assurance instruments and standards
- Participate, as needed, in calibration sessions, employee communication sessions, and/or creation of communication tools
- Supports and communicates business goals, quality standards, processes and procedures and policies
- Ensures the agents adhere to predetermined quality assurance standards and the business’s standard operating procedures
- Conduct / Lead quality training sessions
- Monitor calls to provide feedback regarding customer experience, product information given and procedures
- Provides performance expectations, action plans and development plans to improve call quality
- Provides accurate and timely reports on a daily, monthly, month-to-date and year-to-date rolling basis on call quality, productivity, availability and other key metrics as determined Requirements
- Build Training curriculum and job aids
- Create training schedules for all company departments, track and create reports on outcomes of all training and maintain training records for the company.
- Train new hires on company policies and procedures and use the best training methods for a specific purpose or audience.
- Gather and evaluate information from employees and management on previous training to identify weaknesses and areas that need additional training.
- Recruit and train new Trainers, delegate training tasks to the new Trainers and evaluate performance.
- Market company training opportunities to employees and provide information on benefits to encourage participation.
- Inform employees on scheduled training and track their progress.
- Recommend training materials and methods, order and maintain in-house training equipment and facilities and manage the budget set for training.
What We’re Looking For:
- Must possess a minimum of 2 years of experience in the similar field
- Excellent customer service skills
- Must be a self-starter and self-motivator
- Superb listening and analytical abilities
- Intellectual ability and writing competence
- Microsoft Office fluency required
- Must be able to react to changes quickly and shift priorities as needed.
- High level of reliability and encouragement
- Ability to work independently as well as in a group environment
- Professional dignity
- Excellent time management skills, public speaking skills, problem-solving skills and both verbal and written communication skills
- Knowledge about traditional and modern training methods and techniques
- Knowledgeable about learning management systems, instructional design and e-learning platforms
- Ability to handle multiple assignments and assess and analyze data
Life at Extend:
- Working with a great team from diverse backgrounds in a collaborative and supportive environment.
- Competitive salary based on experience, with full medical and dental & vision benefits.
- Stock in an early-stage startup growing quickly.
- Unlimited vacation policy.
- 401(k) with Financial Guidance from Morgan Stanley.
APPLY HERE
