by Ronald Barron | Nov 8, 2022 | Uncategorized
Job Description
Title: Customer Success Manager
Location: Remote- United States
CareRev is a technology platform empowering healthcare professionals to take control of their careers. CareRev provides a direct line between healthcare facilities and local clinical talent, cutting out the middleman and enabling professionals to work where and when they want. Together, we’re building the local, resilient, flexible healthcare workforce of the future. CareRev serves over 32 major metropolitan areas nationwide at over 70 hospitals and health systems, and over 540 outpatient centers and skilled nursing facilities. More than 22,000 clinical professionals (and growing!) are included in CareRev’s network. For more information, visit www.carerev.com or follow us on LinkedIn.
What You’ll Do:
- Confirm orientation logistics with the facility
- Responsible for 5 or more facility touches, weekly
- Weekly touchpoints with regional Credentialing Specialists
- Weekly touchpoints with Enterprise Account Manager/Director of Strategic Accounts
- Manage 1-2 Systems or at least 5 Facilities (depending on complexity/size of account of facility Director of AM to decide complexity/size)
- Troubleshoot in-app issues pertinent to daily facility operations/training
- Respond to general client questions around professionals and coordinating response with Onboarding team
- Responsible for day-to-day facility operations post-Implementation
- Grow and maintain relationships with Facility Operators (end-users utilizing the CareRev app non-C Suite)
- Meet with regional team and provide updates to GM and DSAs on health of the facility & present needs/escalations/forecasting strategically
- Identify friction points to discuss with the GMs and DSAs- start slab and fill out weekly (wins, concerns, opportunities, orientation seats, funnel metrics, cancellation metrics)
- Identify and escalate changes related to regional waitlisting/onboarding settings
- Work cross-functionally with other internal teams and submit tickets for new features/updates to the CareRev backend tool
- Act as subject matter expert, ready to speak to client risks and mitigation plans in client-facing meetings
- Attend client facing meetings as needed
- Facilitate weekly regional scrum/ team meetings
What We’re Looking For:
- A minimum of 1-2 years experience in a client or customer-facing role.
- Data-driven and comfortable with holding the team accountable to monthly KPIs.
- Strong written and verbal communication skills including the ability to lead internal and external client-facing meetings.
- Comfort around using various tools such as G-Suite, Microsoft Office, Salesforce, Zoom, Slack, Salesforce, and proficient with presentation software.
- An enjoyment in identifying process improvements and working collaboratively across teams.
- Flexibility, a creative mind-set when solving problems, and the ability to thrive in a fast-paced, start-up environment.
- Bonus: you have previous experience at a health-tech startup
Reasons to Consider Us:
- 100% remote company
- Comprehensive medical, dental, and vision benefits
- Short term disability 100% covered by CareRev
- Life insurance covered by CareRev
- Paid parental leave
- Generous paid holidays & unlimited PTO
- 401K and company match
- Office equipment stipend
- Learning reimbursement program
Physical Requirements:
- Prolonged periods of sitting and/or standing at a desk
- Prolonged periods of working on a computer
- Repeating motions that may include the wrists, hands and/or fingers
- Ability to lift up to 15 pounds of work equipment
- Ability to set up home office to include desk and chair
CareRev is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please discuss with your Recruiter.
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by Ronald Barron | Nov 8, 2022 | Uncategorized
Job Description
Title: Senior Marketing Specialist, Go-To-Market- US Remote
Location: US
Brand: Vista
Department: Marketing
Our Team:
Vista’s Customer Experience and Marketing organization serves, inspires and delights customers and helps others in our organization do the same. From the simplest interaction on our website to how people take in our advertising and communications, we are obsessed with delivering value. We know our customers’ needs and we strive to exceed their expectations. Touching every element of the business, we’re here to grow and build the Vista brand, reach new audiences, and offer the best possible experience for every customer.
The mission of the integrated marketing group is to build an end to end go-to-market plans for our audiences with a unified, thoughtful message for each. You will help small businesses and consumers alike learn how they can use Vista’s products and services to create, grow and market their business or create memorable life moments. This is an opportunity for someone who enjoys team collaboration, cross-functional, global campaigns, and transformation. The ideal candidate is a strategic thinker who can get tactical to get things done.
What You Will Do:
The Sr. Marketing specialists supports the GTM team to bring global and cross-functional / category strategic initiatives to life through the development and planning of global online and offline marketing campaigns across the funnel. Drives key steps through the GTM process including strategic planning, partnering with various groups and stakeholders, briefing, creative development, media planning, testing, scheduling and execution. Collaborates with multiple cross-functional partners to ensure proper execution of strategy across all customer touch points.
A member of the Integrated Marketing team, reporting to and working with the Sr. Marketing Manager, your role will involve:
Initiative Development
- Support the development of multiple global marketing initiatives from brief generation through to the development and deployment of global go-to-market campaigns; including reviewing creative, giving creative feedback based on brief and ensuring inspired brand forward creative is delivered.
- Serve as point of contact for cross-functional project contributors and partners, closely tracking all project timelines and troubleshooting issues as they arise.
- Perform competitive analyses and market assessments as needed to support the projects at hand, thinking creatively beyond adjacent brands for ideas and inspiration
- Prepare presentations and materials for Senior Management as well as internal calls with regional marketing and cross-functional teams.
Business Analyses
- Analyze and synthesize cross-channel insights from website, email, organic & paid media with custom data pulls as needed, to measure the success of a given initiative and inform future strategic planning.
Cross-Functional Partnerships
- Develop and manage relationships in cross-functional project teams, with partners including but not limited to physical product teams, channel teams (email, website, content + social, print, search), and regional market teams
- Provide on-going support and communication on marketing campaigns and initiatives, working closely with project management and internal creative teams.
- Partner with product & solutions team to understand roadmap of future product and solutions launches.
Your Qualifications:
At Vista, we are striving to hire individuals that add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to applyeven if you feel that you don’t meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities.
- Bachelor’s degree in Marketing, Business, Communications or other related fields
- 2+ years of experience in related marketing and advertising role
- Exceptional written and verbal communication skills
- Ability to think analytically and use data to make informed recommendations
- Customer-first mindset and passion for delivering the best end-to-end experiences
- Excellent interpersonal skills and demonstrated ability to work well both independently and in a team setting; Comfortable working in highly cross-functional teams
- Proficiency in Microsoft Office in particular Excel and PowerPoint
Why You’ll Love Working Here:
There is a lot to love about working at Vista. We are an award winning Remote-First company. We’re an inclusive community. We’re growing (which means you can too). And to help orient us all in the same direction, we have our Vista Behaviors which exemplify the behavioral attributes that make us a culturally strong and high-performing team.
APPLY HERE
by Ronald Barron | Nov 8, 2022 | Uncategorized
Job Description
Title: Director, Customer Experience – Remote
Location: New York NY US
Job Category: Sales & Marketing
Job Type: Full-time
Travel Percentage: -1
Job Description:
UnitedHealthcare is a company that’s on the rise. We’re expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn’t about another gadget, it’s about transforming the healthcare industry. Ready to make a difference? Make yourself at home with us and start doing your life’s best work.(sm)
The Director of Customer Experience for Individual & Family (IFP) plans is responsible for managing critical portions of the customer and experience strategy across the IFP customer and member journey. Success for this team member will be measured by overall membership conversion and retention, customer satisfaction, as well as micro-journey KPIS.
This Director will be responsible for delivering annual and ongoing customer experience strategies for assigned portions of the holistic customer experience and delivering a product roadmap for the assigned journeys. Through analytics and testing, they will implement experience frameworks and guidelines with IFP leadership to drive annual sales and other business KPIs.
They will also translate experience strategies into day-to-day management of the IFP digital experience and digital products. This role requires expertise in digital and customer analytics, experience design, and digital product management. This role requires action orientation, critical thinking, and strong communication skills.
You’ll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Strategy: Establish short- and long-term strategic direction for various products within a particular consumer experience or journey based on consumer insights and business needs. Implement actionable Experience principles, guidelines and frameworks that address touchpoints across assigned portions of the IFP customer/member journey
- Planning: Define the customer outcomes, business impacts, and roadmaps for the products within an experience. Proactively identify new customer needs and define the features that will solve them. Build business cases to support the product backlog for optimal value, making trade-offs as needed based on product vision, team capacity, desired business outcomes, stakeholder needs and added information to develop sprint plans
- Use Data to Drive Outcomes: Seeks to deliver viable ideas or learn fast and pivot by understanding pain points and experience analytics. Leverages consumer, operations, and clinical data plus feedback/behavior to drive business outcomes. Work with internal and external partners and deliver IFP Customer Satisfaction (CSAT), NPS (Net Promoter Score), and Voice of the Customer (VOC) metric improvements
- Execution: Implement strategies and product backlog and optimizing the process to minimize defects and deliver on time and on budget. Drive weekly/monthly digital performance analysis, insights, and optimization priorities
- Process improvement: Manages product from conception to release, Works with agile teams to iterate and build; focus on prioritizing the business value from different pieces of the work to improve speed to market for those features that will drive the most value to the company. Partners with implementation teams to flawlessly roll out MVPs and then scaled releases
- Results & Metrics: Defines, tracks and monitors Objectives and Key Results (OKRs). Ensures have correct data and tools for the experience and related sub-processes; uses data to improve experiences
Core Competencies
- Exceptional conceptualization skills, able to take abstract ideas and materialize them into strategies and execution plans
- Excellent problem-solving, planning and decision-making skills. Accurately scopes out projects, sets objectives and goals, develops schedules and resource assignments, measures performance against goals, and evaluates results
- Excellent communicator; capable of effectively presenting ideas and selling concepts and tactics; ability to conceptualize and communicate “out-of-the-box” thinking
- Well-developed relationship-building skills, willing to take drive initiatives, track record of working across organizations and structuring approaches to new opportunities
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Bachelor’s degree
- 10+ years of hands-on experience in customer experience and/or digital product roles with business experience
- 5+ years of ecommerce experience
- 5+ years of experience Managing leading Product Management teams and agile test/optimize processes
- Hands on experience with web analytics software such as Adobe Experience Cloud, Google Analytics or related
- Experience in a large matrixed organization
- Business case development experience
- Experience working with external agencies, consulting firms, and contractors
- Track record of connecting digital experiences with key results
- Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation
Preferred Qualifications:
- MBA or advanced degree
- B2C experience
- Healthcare experience
- Payment experience
To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Colorado, Connecticut, Nevada or New York City Residents Only: The salary range for Colorado residents is $113,500 to $218,100. The salary range for Connecticut/Nevada/New York City residents is $113,500 to $218,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Additional Job Detail Information
Requisition Number
2130765
Business Segment
Community & State
Employee Status
Regular
Job Level
Director
Travel
Yes, 25 % of the Time
Additional Locations
- Chicago, IL, US
- Boston, MA, US
- Minneapolis, MN, US
- Philadelphia, PA, US
- Dallas, TX, US
Overtime Status
Exempt
Schedule
Full-time
Shift
Day Job
Telecommuter Position
Yes
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by Ronald Barron | Nov 8, 2022 | Uncategorized
Job Description
Product – UX Designer
Location: Remote – United States
Job Terms: Temporary
Job Description
Function and Level
Envisioned as a Senior Interaction Designer role. Looking for one person who can drive both the research side and the design side of the engagement. Would focus on strong interaction/product design as top priority toolset and research design/execution as secondary (but still important for success). Reports to either principal PM lead or principal Design lead.
Qualifications
- Experience creating and executing usability studies and other kinds of design research
- Track record of winning support for product/experience concept designs
- Experience with and affinity for data visualization products: don’t have to be deeply proficient as a creator in Tableau, Power BI, etc., but have some familiarity and interest in this class of products and their core scenarios
- Self-starter who can independently engage partners and prepare materials for stakeholder reviews
- Understanding of Microsoft research practices and resources as well as design standards
- At least 5 years of relevant design and research experience
APPLY HERE
by Ronald Barron | Nov 8, 2022 | Uncategorized
Job Description
Senior UX Designer
REMOTE – UNITED STATES
PRODUCT
EMPLOYEE: FULL TIME
Why We Work at Dun & Bradstreet
Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us!
**Please include your professional portfolio samples or URLs with your resume when applying. If a password is needed to access your portfolio, please include this with your application**
Dun & Bradstreet is seeking a highly talented, innovative, and collaborative Senior User Experience (UX) Designer to join our team! As a member of the UX team, you will help drive the user experience for our Data Management solutions. Our User Experience Designers are innovators who are willing to question the status quo, energized by developing creative solutions to complex problems, and are great communicators.
As a Senior User Experience Designer at D&B, you will be responsible for designing solutions that are perceived as highly valuable, useful, and intuitive for users. Our designers are partners on core teams consisting of a Product Manager, UX Designer, and Lead Engineer. This core team works closely together to frame customer and business problems with teams through research, concept, and design validation.
What you’ll be doing:
- The ideal candidate will thrive in an Agile work environment that requires strong independent problem-solving skills, self-direction, and innovative thinking coupled with an aptitude and affinity for team collaboration and open communication
- You will be the UX Design lead in product development teams partnering with product and engineering peers to discover and deliver new web-based software through the entire product development lifecycle.
- Create and test your design solutions to validate the value, usefulness and usability and present findings to stakeholders.
- Contribute effective documentation and communication of the user experience.
- Build lasting relationships with multiple product teams and contribute to an open, creative, dynamic, and productive atmosphere.
- You will foster collaboration both inside and outside the team, evangelize and promote UX within the company, and can juggle several high-level projects simultaneously.
- You can confidently justify design decisions based on a thorough understanding of contemporary user-centered design methodologies
What we’ll want you to have:
- A user-centric mindset with the ability to balance UX best practices with project goals.
- Bachelor’s degree with 5yrs of related industry experience or Master’s degree with 3yrs of related industry experience.
- Proven experience with using a variety of user research, prototyping and visual design tools such as Figma, FigJam, Lookback, Axure, Sketch, Miro, GainSight, etc.
- Experience designing solutions for end-to-end scenarios that involve multiple users and personas.
- Able to understand highly complex products and problem spaces and turn those problems into easy-to-use solutions for customers.
- Ability to know when and how to use various tools in your toolbox and persuade others about your design process.
- Experience with a variety of user research techniques and the knowledge to select the correct methodology based on situational need.
- Ability to translate company goals and objectives into high-performing digital experiences
- Excellent written, verbal and diagrammatic communication skills.
- Professional portfolio samples or URLs should be included with resume submission.
APPLY HERE
by Ronald Barron | Nov 8, 2022 | Uncategorized
Job Description
Title: Customer Service – Tickets – Publishing Platform (2572)
Location: Remote – USA
ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Customer Support!
Do you have a Customer Support – Tickets background?
Do you enjoy work-from-home and flexible schedules?
ModSquad is seeking Mod Contractors to join our network!
If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.
Our Mods bring super skills, a positive attitude, and a great vibe to project work every day. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs are available now and more are on the horizon.
On this project, your role will be to assist customers via tickets with various requests such as how-to inquiries regarding the software, and questions about products available, previous orders, and billing issues.
Project Hours (All Times Pacific):
- 7 am – 5 pm, Monday – Sunday
Hourly Rate:
- To be discussed in the interview phase
Commitment:
- 20 hours per week
- 90 days (as needed)
What We Are Looking For:
- Customer service and technical support background
- Excellent written and verbal communication skills
- Comfortable building on macros and crafting custom responses to customers based on their inquiries
- Familiarity with Zendesk is a plus, but not required
- Ability to connect to client-provided VPN
- Must have 6 gigs or more of RAM.
- Must be able to work at least 4 hours on the weekend
WorkSpace Requirements:
- Dedicated laptop or desktop computer with Windows 10 or above
- Willingness to install MSQ security software and 2FA app on the phone
What s In It For You:
- The potential to work with some of the coolest clients around the world like the NFL,
- Vimeo, and Topps!
- Flexible self-scheduling
- Access to Hot Gigs postings exclusive to the Mod Network
- Work from home
- Competitive hourly rate – Discussed during your first interview
- Paid orientation
***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Please note: A Chromebook is not sufficient for ModSquad projects.
Who is ModSquad?
ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we re your squad for the digital world.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process.
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