Job Description
Title: Customer Success Manager
Location: Remote- United States
CareRev is a technology platform empowering healthcare professionals to take control of their careers. CareRev provides a direct line between healthcare facilities and local clinical talent, cutting out the middleman and enabling professionals to work where and when they want. Together, we’re building the local, resilient, flexible healthcare workforce of the future. CareRev serves over 32 major metropolitan areas nationwide at over 70 hospitals and health systems, and over 540 outpatient centers and skilled nursing facilities. More than 22,000 clinical professionals (and growing!) are included in CareRev’s network. For more information, visit www.carerev.com or follow us on LinkedIn.
What You’ll Do:
- Confirm orientation logistics with the facility
- Responsible for 5 or more facility touches, weekly
- Weekly touchpoints with regional Credentialing Specialists
- Weekly touchpoints with Enterprise Account Manager/Director of Strategic Accounts
- Manage 1-2 Systems or at least 5 Facilities (depending on complexity/size of account of facility Director of AM to decide complexity/size)
- Troubleshoot in-app issues pertinent to daily facility operations/training
- Respond to general client questions around professionals and coordinating response with Onboarding team
- Responsible for day-to-day facility operations post-Implementation
- Grow and maintain relationships with Facility Operators (end-users utilizing the CareRev app non-C Suite)
- Meet with regional team and provide updates to GM and DSAs on health of the facility & present needs/escalations/forecasting strategically
- Identify friction points to discuss with the GMs and DSAs- start slab and fill out weekly (wins, concerns, opportunities, orientation seats, funnel metrics, cancellation metrics)
- Identify and escalate changes related to regional waitlisting/onboarding settings
- Work cross-functionally with other internal teams and submit tickets for new features/updates to the CareRev backend tool
- Act as subject matter expert, ready to speak to client risks and mitigation plans in client-facing meetings
- Attend client facing meetings as needed
- Facilitate weekly regional scrum/ team meetings
What We’re Looking For:
- A minimum of 1-2 years experience in a client or customer-facing role.
- Data-driven and comfortable with holding the team accountable to monthly KPIs.
- Strong written and verbal communication skills including the ability to lead internal and external client-facing meetings.
- Comfort around using various tools such as G-Suite, Microsoft Office, Salesforce, Zoom, Slack, Salesforce, and proficient with presentation software.
- An enjoyment in identifying process improvements and working collaboratively across teams.
- Flexibility, a creative mind-set when solving problems, and the ability to thrive in a fast-paced, start-up environment.
- Bonus: you have previous experience at a health-tech startup
Reasons to Consider Us:
- 100% remote company
- Comprehensive medical, dental, and vision benefits
- Short term disability 100% covered by CareRev
- Life insurance covered by CareRev
- Paid parental leave
- Generous paid holidays & unlimited PTO
- 401K and company match
- Office equipment stipend
- Learning reimbursement program
Physical Requirements:
- Prolonged periods of sitting and/or standing at a desk
- Prolonged periods of working on a computer
- Repeating motions that may include the wrists, hands and/or fingers
- Ability to lift up to 15 pounds of work equipment
- Ability to set up home office to include desk and chair
CareRev is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please discuss with your Recruiter.
