by Ronald Barron | Nov 29, 2022 | Uncategorized
Job Description
Title: Customer Delight Specialist Evening Shift (PT)
Location: San Francisco or Remote
SUPERHUMAN
- The fastest email experience in the world
- Loved and adored: see what our customers say
Our customers get through their inbox twice as fast; many see inbox zero for the first time in years.
Come shape the future of email, communication, and productivity!
BUILD LOVE
At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.
It all starts with the right team a team that deeply cares about values, customers, and each other.
CREATE MASSIVE IMPACT
We’re not solving a small problem, and we’re not addressing a small market. We’re going after email; the one activity that consumes more of our work day than any other.
Our enthusiasm doesn’t stop there. Next: calendars, notes, contacts, tasks. We are building the productivity platform of the future.
DO THE BEST WORK OF YOUR LIFE
We have created the frameworks for how to build product market fit, and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom.
Our latest financing was led by IVP, and we welcomed Ajay Vashee to our board. Our prior financing was led by Andreessen Horowitz, and we welcomed Marc Andreessen and David Ulevitch to our board.
This time, we’re swinging beyond the fences and fundamentally rethinking how individuals and teams should collaborate. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.
As a Customer Delight Specialist, you will join a small team that’s reinventing how delightful customer interactions can be.
ROLE
- Become Superhuman’s most knowledgeable product expert
- Excite, educate, and encourage customers to make them brilliant at email
- Communicate with customers to solve their problems and improve their lives
- Be the voice of our customers, and evangelize internally for what they need
- Influence our product and growth strategy to further delight our customers
- Continually iterate and improve the efficacy and efficiency of the team and the entire customer experience
- Go above and beyond by creating bespoke moments of delight
- We’re looking for someone excited to work 12pm-9pm PT to support our customers. This could be a great fit for individuals located in Hawaii or who prefer working later hours to enjoy their mornings free
SOUND LIKE YOU?
- Experience: You have 0-2+ years of experience in customer-facing roles, preferably with a technical software product.
- Communication: You understand tricky topics, both in writing and in person. You communicate clearly and with precision.
- Attention to Detail: You exercise astonishing attention for detail in everything that you do.
- Delight: You go the extra mile for your customers, and constantly find new ways to delight them.
- Fast Learner: You quickly learn new concepts, and you easily pick up new skills.
- Inquisitive: You are curious about your customers, and want to understand their needs.
- Determination: You love challenges and persist when problems become complex.
- Optimism: You find ways to move forward from challenges stronger and happier.
- Efficient: You move quickly and effectively, and always find ways to achieve more.
- Location: We’re open to you joining us from a home office anywhere in North or South America.
BENEFITS
Taking Care of Your Future
- Medical, dental and vision insurance: 100% coverage for you, 75% coverage for all your dependents.
- Voluntary insurance: short-term disability, long-term disability, and life insurance.
- 401(k) plan (we match 75 cents per dollar, up to 4% of your salary).
- Free access to Northstar, a financial wellness platform that provides financial advisors + personal finance tools.
Generous Time Off
- Take as much vacation as you like!
- 10 additional company holidays, plus your own Care Day and Winter Break.
- Flexible parental leave.
Investing in Your Growth
- $3000 per year towards your professional development.
- Allyship education program to help build your best self.
Setting You Up For Success
- Custom MacBook Pro.
- $1000 budget for workstation setup.
- $60/week for your lunches, groceries, or whatever nutrition you need to stay fueled up!
- Flexible spending accounts for commuter costs, dependent care, and healthcare expenses.
At Superhuman, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
APPLY HERE
by Ronald Barron | Nov 29, 2022 | Uncategorized
Job Description
Product Marketing Manager – Cybersecurity
Remote
Full Time
Mid Level
Picnic is an enterprise SaaS cybersecurity company solving the largest and most complex problem in cybersecurity: social engineering. Social engineering isn’t about technology infrastructure. It’s about people sharing information with other people, and a vast body of valuable information at the fingertips of attackers who know how to make use of it. Our technology is addressing this head-on and it’s going to change the game.
As a start-up, we are continuing to evolve and are adding a Product Marketing Manager to our Product team. You will be working on a fast-growing cybersecurity product in a high-growth market. You will be able to share your expertise to organize the best positioning, packaging, and subsequent execution and launch of new features and products. You will also take the lead on and coordinate launch readiness and ensure a high-quality experience for users and stakeholders. Having knowledge of the cybersecurity market is needed for this role. This role will report to the VP of Product.
This is a unique opportunity to join us at this early stage where you will feel the impact of your work every day and have an open runway for growth. We are a remote-first company and open to candidates throughout the United States. This role is not eligible for visa sponsorship.
What you will do in the Product Marketing Manager role:
- Develops written and multimedia content that resonates with our buyer and user audience
- Researches the competitive landscape and defines buyer personas to determine the most effective way to market our product
- Creates launch plans and coordinates cross-functional activities required to bring new customer experiences to market
- Craftspositioning and messaging to make sure that products and features (new and existing) are presented in a consistent way that resonates with target buyers
- Leads the decision-making checklist with key stakeholders for product and/or feature launch and documents procedural guidelines for successful delivery and enablement
- Maintains the externally-facing roadmap for our product on a quarterly basis
- Produces release notes for internal consumption following each release
- Identifies and reports on trends that affect the quality of releasing new features, enhancements, and bug fixes
Qualifications that will help you succeed in the Product Marketing Manager role:
- Required: Minimum of three (3) years of demonstrated experience in product marketing in enterprise cybersecurity SaaS
- Knowledge of/or experience in demand generation, social media, digital marketing, storytelling, influencer marketing
- Ability to prioritize and manage several milestones and projects efficiently
- Experience in creating launch plans
- Possesses a demonstrated growth mindset; approach challenges as opportunities to improve and grow both self and Company
- Able to achieve results in a fast-paced, high-growth work environment with rapidly shifting priorities
- A bias for action
Benefits, PTO & Equity:
We’re proud to offer a generous benefits package, including medical, dental, and vision plans, a 401k, flexible spending accounts (FSAs), access to One Medical and Teladoc, and short- and long-term disability insurance. We are a remote-first company, offering discretionary PTO as well as equity to new employees.
APPLY HERE
by Ronald Barron | Nov 28, 2022 | Uncategorized
Job Description
Senior Software Engineer
Remote (USA)
Information Technology & Cybersecurity
The engineering team works in close partnership with our business partners to help fuel growth and revenue goals for Robert Half and drive exceptional customer and employee experiences. Having rolled out one of the world’s ten most significant Salesforce instances, the team is responsible for developing and supporting innovative architecture-led recruitment services.
The homegrown recruiting services are built using Salesforce, Java, AWS Cloud Computing Services, Mulesoft, and Salesforce Marketing Cloud, which aid in enriching the Candidate and Job matching services. In addition, we have extended this service to automate further the hiring and remote working process like onboarding, payroll timesheet submission, and other related services using cutting-edge technologies incorporated into our mainstream Applications.
If you are a person who loves daily challenges, then join our engineers to contribute towards our application development using a blend of programming languages and have fun taking our innovative and automated recruiting system to the next level.
**Qualifications** :
- Bachelor’s or master’s degree in Computer Science or equivalent experience
- 5 years of programming experience with Java, Restful Webservices, and API, Python, Scripting Languages.
- Solid experience in developing and maintaining existing system using AWS cloud computing and services like AWS database storages (DynamoDB, S3 bucket), AWS SQS queues, AWS SNS topic, Lambda functions, AWS flow framework.
- Proven development on the Salesforce platform – Lightning, Lightning Web Components (LWC), Salesforce classics, Scheduled Jobs, Salesforce Integrations with external systems using REST / SOAP APIs, and more
- Experienced in CI/CD and dev ops tools, GIT repository system, VSCode, and Force.com development tools
- Ability to prove the understanding of Object-Oriented design concepts, software development tools, Test Driven Development concepts, able to produce solid technical documentation with ease
- Desire to learn new technologies quickly, maintain the current system, and provide improvements.
- Ability to review existing code and be able to understand the big picture.
- As a senior member, should have proven ability to mentor and guide junior and Mid-Level developers, perform technical reviews to ensure that developers’ solutions adhere to platform best practices
**Desirable Requirements** :
- MuleSoft knowledge or development experience
APPLY HERE
by Ronald Barron | Nov 28, 2022 | Uncategorized
Job Description
Title: DevOps/MLOps Engineer (Remote Opportunity)
Location: Remote / Field US
JobType: Full-Time
Category: IT
Description:
How Will You Make an Impact?
The Dev/MLOps Engineer will play a leading strategic role within Thermo Fisher Scientific s Service Innovation Data Science team who will develop, deploy, and maintain innovative machine learning solutions. This role will push the boundaries of remote instrument technology through optimization of cloud ecosystems and complex data integration
An ideal candidate possesses an in-depth understanding of machine learning, DevOps/MLOps, and data engineering practices
This position is hands-on, highly technical, and requires extensive partnerships among business unit SMEs to enable data connectivity across our instrument products and pioneer novel technologies.
What will you do?
- Collaborate across Thermo Fisher groups, divisions, and business units to enable and align digital transformation strategies to improve company-wide business practices and processes
- Support AI/ML deployment: Build, lead, optimize, monitor, and validate machine learning models; deploy to production systems reliably and efficiently through direct collaboration with our data sciences, digital engineering, and IT partners
- Data science model support: handle cloud-based development environment, perform code refactoring and optimization, containerization, deployment, versioning, quality monitoring, and automation
- Communicate results and share ideas across the team to improve algorithm development and build innovative ways to drive service excellence
Keys to Success
- Minimum Bachelor’s Degree with minimum 4+ years of experience in computer engineering, computer science, machine learning, analytics, statistics, applied math or related; or Graduate Degree with 2+ years of experience
- Excellent written and oral communication skills with colleagues across the organization
- Consistent track record in delivering scalable solutions supporting the deployment and maintenance of data science and machine learning-based software applications
- Expert DevOps knowledge of data architectures, data pipelines, real-time data processing, streaming, networking, security, and CI/CD
- Data Science stack proven understanding: Python, Databases (SQL Server), GitHub, AWS (EC2, S3, Lambda, RDS), APIs, cluster management (Databricks, Spark), container orchestration (Kubernetes, Docker)
- Data modeling and algorithm development built on ML, AI
- Technical project or product management, SAP C4C, SFDC, front-end software development
APPLY HERE
by Ronald Barron | Nov 28, 2022 | Uncategorized
Job Description
Title: Director of Product Management – Virtual North America
Location: Virtual United States of America
The Director of Product Management will support our Healthcare Navigation product portfolio which are delivered through consumer-facing digital solutions and skilled human support. Responsibilities include ensuring a strong product-market fit to our target markets, managing product design and improvements, and partner integrations that drive financial and clinical value and consumer engagement. The Director of Product Management will work cross-functionally and is responsible for translating market needs into product requirements and deliverables. We offer an opportunity to contribute immediately, have a voice that s heard.
Key Responsibilities
- Lead product team resources in support of the Healthcare Navigation products, their roadmap, and lifecycle.
- Design product and tools with a member-centric, digital focus to deliver value and optimal user experience
- Identify unsolved problems in the healthcare market space requiring product innovation or extensions within the Healthcare Navigation product suite
- Facilitate key strategic decisions regarding when and where to build, partner, license, or contract with market vendors, to complete product requests
- Define financial and clinical outcome metrics and conduct research and analysis of product analytics to monitor performance and guide plans and strategies
- Collaborate and partner cross-functionally with other key leaders to ensure Healthcare Navigation product viability and go-to-market readiness from an operational, financial, and marketing perspective
- Provide organizational product training and support sales and account management teams
- Fulfill those responsibilities and/or duties that may be reasonably provided by Alight for the purpose of achieving operational and financial success of the Company
Knowledge, Skills, Abilities, and Experience
Knowledge, Education, Certification, Skills & Technical Proficiencies
- At least 5 years of Product Development/Management experience
- Experience in a healthcare, health insurance, or employer benefit environment a major plus
- Detail and deadline-driven. Ensures solutions meet organizational and market needs and drive high user satisfaction and engagement
- You re a strategic thinker, process oriented and have an eye for executing on the details which make Products special. You know what you want and are able to guide the organization and collaborators to execute your vision
- Managing project plans, internal team members, external vendors and service providers, as required
- A product champion; ability to enthusiastically promote projects to your team, the company, current customers, and future prospects
- Excellent written and verbal communication skills
APPLY HERE
by Ronald Barron | Nov 28, 2022 | Uncategorized
Job Description
Staff Program Manager, Tech Contingent Workforce Management
at Reddit
Remote – United States
Our mission is to bring community and belonging to everyone in the world. Reddit is a community of communities where people can dive into anything through experiences built around their interests, hobbies, and passions. With more than 50 million people visiting 100,000+ communities daily, it is home to the most open and authentic conversations on the internet. From pets to parenting, skincare to stocks, there’s a community for everybody on Reddit. For more information, visit redditinc.com.
In this newly created role, you will be responsible for developing a cohesive contingent workforce strategy for the Tech organization. You’ll report to the Director of the Technical Program, Planning & Execution team under the CTO. You will create and spearhead a program to scale outsourcing capabilities – ensuring we’re maximizing ROI, driving operational efficiencies, and meeting stakeholder needs.
Key Focus areas and Responsibilities:
- Oversee all individual Full-Time Contractors and large outsourcing contracts; consolidate and streamline the process from initial contract request to negotiation and execution.
- Work closely with internal stakeholders to forecast and identify staffing requirements and ensure needs are met
- Serve as the primary point of contact between Finance, Legal, and cross-functional teams and collaborate closely with these teams on all aspects of vendor management.
- Build and manage relationships with our outsourcing partners to ensure contract terms are met and ROI for Reddit is maintained.
- Oversee and optimize the performance of our outsourcing partners, track key performance indicators (KPIs), and report status to Senior Leadership regularly
- Partner with executive leadership to evaluate, prioritize and deploy a centralized budget
What We Can Expect From You:
- 8+ years of collective experience in program management, workforce/vendor management
- Ability to make sound determinations on the relative strength of vendor and their positioning within their industry.
- Remain current with vendor management regulatory requirements and changes as well as industry best practices that would potentially influence Reddit’s vendor management strategy
- Strong communication and influencing skills to bridge conversations between organizations
- A team player mentality with the ability to work collaboratively across all levels of the organization
- Proactive and curious by nature. You are creative and enjoy taking unique approaches to solving problems
Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at:
APPLY HERE
