Job Description

Title: Director of Product Management – Virtual North America

Location: Virtual United States of America

The Director of Product Management will support our Healthcare Navigation product portfolio which are delivered through consumer-facing digital solutions and skilled human support. Responsibilities include ensuring a strong product-market fit to our target markets, managing product design and improvements, and partner integrations that drive financial and clinical value and consumer engagement. The Director of Product Management will work cross-functionally and is responsible for translating market needs into product requirements and deliverables. We offer an opportunity to contribute immediately, have a voice that s heard.

Key Responsibilities

  • Lead product team resources in support of the Healthcare Navigation products, their roadmap, and lifecycle.
  • Design product and tools with a member-centric, digital focus to deliver value and optimal user experience
  • Identify unsolved problems in the healthcare market space requiring product innovation or extensions within the Healthcare Navigation product suite
  • Facilitate key strategic decisions regarding when and where to build, partner, license, or contract with market vendors, to complete product requests
  • Define financial and clinical outcome metrics and conduct research and analysis of product analytics to monitor performance and guide plans and strategies
  • Collaborate and partner cross-functionally with other key leaders to ensure Healthcare Navigation product viability and go-to-market readiness from an operational, financial, and marketing perspective
  • Provide organizational product training and support sales and account management teams
  • Fulfill those responsibilities and/or duties that may be reasonably provided by Alight for the purpose of achieving operational and financial success of the Company

Knowledge, Skills, Abilities, and Experience

Knowledge, Education, Certification, Skills & Technical Proficiencies

  • At least 5 years of Product Development/Management experience
  • Experience in a healthcare, health insurance, or employer benefit environment a major plus
  • Detail and deadline-driven. Ensures solutions meet organizational and market needs and drive high user satisfaction and engagement
  • You re a strategic thinker, process oriented and have an eye for executing on the details which make Products special. You know what you want and are able to guide the organization and collaborators to execute your vision
  • Managing project plans, internal team members, external vendors and service providers, as required
  • A product champion; ability to enthusiastically promote projects to your team, the company, current customers, and future prospects
  • Excellent written and verbal communication skills