Senior Manager – Digital Operations and Capacity Planning

Job Description

Title: Senior Manager – Digital Operations and Capacity Planning

Location: US

Full Time
Category: Digital

Job Type: Fully remote
Salary: 75400 – 162700 /year

CVS Health is taking on major initiatives to reimagine and rebuild many of its customer facing digital experiences and assets using industry leading agile development practices and contemporary technology strategies that will produce innovative and high-quality software. CVS Health Enterprise Digital is a specialized agile software product delivery organization within the greater CVS Health enterprise which designs, builds and delivers consumer-grade digital experiences for CVS Health customers. We believe in the culture and values of a lean start-up within the broader enterprise and put into practice every day the principles of agile methodology, servant leadership, continuous learning, and relentless improvement.
The Senior Manager Digital Operations and Capacity Planning is a highly motivated and self-driven individual with operational expertise who will enable colleagues to understand, collaborate and fulfill obligations related to the Digital Engineering practice, as well as HR, finance and administrative business process requirements set by corporate functions, business initiatives, or legal/compliance. The ideal candidate will be able to assist Engineering leadership and their teams in driving achievement on operational priorities by coordinating critical activities, information deliverables or team events. They will have professional communication skills and be comfortable in communicating with senior managers and leaders; escalating issues effectively when warranted. They will enable value delivery and drive positive changes while collaborating with operational peers and cross-functional colleagues within the Digital organization. This role will foster trust and transparency, ensure clear and accessible team communications, data integrity and accuracy, and identify ways to streamline operational processes or create efficiencies that improve team productivity and engagement.
Responsibilities:

  • Assist the engineering leadership team in the areas of staff and capacity planning, budgeting and financials, and engineering delivery metrics and measurement. Define and standardize planning, metrics and process in these areas to enable and position engineering teams for success in a scaled organization.
  • Personnel and Capacity planning – facilitate working groups including Product management, Engineering leaders, Human Resources, and Finance to determine Engineering capacity needs and ramp/change to support roadmaps. Determine and communicate the staffing strategy and mix of FTE, contract, and outsource distribution based on objectives, workload, and deliverable timelines.
  • Budgeting and Financials – work closely with our finance partners and engineering leaders to fully understand and closely manage technology financial needs and spend, which includes capacity costs, tooling, education, travel and expense, and other areas of engineering budget. This will include consolidating and actively managing the engineering budget for yearly strategic planning.
  • Work with Product, Agile Transformation Office, Engineering, Operations and other stakeholders to define, align, and operationalize the use of Engineering performance metrics to facilitate a focus on continuous improvement and refinement of engineering best practices, agile engineering practices, development lifecycle, and process definition.
  • The candidate will collaborate with cross functional teams, utilize project management and executive presentation skills and will be a strong customer advocate and influence without authority.

Pay Range
The typical pay range for this role is:
Minimum: 75,400
Maximum: 162,700
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications

  • 10+ years of overall IT/Digital experience
  • 3+ years of experience in developing capacity plans and workforce strategy
  • 3+ years of leadership experience

Preferred Qualifications

  • Exemplary leadership and management skills. Superb communication and presentation skills. The candidate must be able to think and act globally.
  • Experience working with executives, colleagues and leaders of all levels in Digital or IT/technical teams, and understanding their priorities and goals
  • Extensive experience in administration, operational project management and event planning
  • Must have excellent problem-solving, communication skills and a strong track record of delivering results.
  • Knowledge/experience in the Healthcare space, B2C and/or B2B is a plus

Education
Bachelor s degree from an accredited college or equivalent work experience is required

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Omni-Channel Transformation Senior Manager

Job Description

Title: Omni Transformation Senior Manager

CVS Media Exchange

Location: Woonsocket RI US

Category: Marketing
Job Type: WFH Flexible
Salary: 75400 – 162700 /year

  • CVS Media Exchange [CMX] is dedicated to driving measurable outcomes for our suppliers, merchants, stores, GMs, brand advertisers, and agencies. Our full-funnel ad solutions leverage CVS s in-store and online data, extensive reach, and to provide measurable results for our clientele. With a range of flexible pricing and buying models, including self-service; these solutions help businesses build brand awareness, engage with CVS consumers, and convert CVS consumers to shoppers.
  • As the Senior Manager of Omni Transformation on our CMX business, you own the strategic approach to drive supplier engagement within our fast-growing retail media network at the 4th largest company in the U.S. Your aim is to lead the development of omni-channel campaigns that contribute to incremental ad revenue and deepen brand partnerships with CVS.
  • Your ability to partner cross functionally with all facets of the business but especially Loyalty & Personalization, Merchandising and Marketing is paramount to success. You ll also need a solid understanding of the CVS retail as well as category and brand goals to develop omni-channel campaigns that drive increased supplier engagement across Healthcare, Beauty, Personal Care, Seasonal, General Merchandise, and Consumables. We ll rely on you to ultimately craft CMX s omni-channel strategy, campaigns and go-to-market approach in a distinguished way to drive supplier participation during upfront annual plans as well as key moments throughout the year.
  • It s that strong retail, loyalty, and CPG understanding that enables you to identify business needs and growth opportunities that come to life across digital offsite, onsite, and physical channels. Primary responsibilities include partnering with Personalization Customer & Category Growth team to define the strategy for annual planning, the development of test and learns agendas, as well as integrated marketing calendars and campaigns that lead to stronger results than can be achieved individually, think 1+1=3. Together you ll drive continuous improvement and innovation bringing to market new solutions and new launches that deepen supplier engagement and participation.
  • As a newly formed roll within CMX Marketing your ability to influence teams to think differently and challenging existing process will be paramount. We know that you have the ability to navigate and break down barriers with a good business case. While our overall direction is clear, we value a scrappy way of working and are looking for someone like you that thrives in a startup environment. Our entire team is eager to join forces to grow this burgeoning business together, with no task too big or small. Now is the time to get in on the ground floor and be a part of our foundational team setting the retail media landscape on fire. We can t wait to meet you.

This role is work at home flexible. It can be based remotely in the U.S. or near one of our Corporate Hubs. If you are commutable to one of the following Corporate Hubs, you must work in the office 2 or more days a week: Wellesley, MA, Woonsocket, RI, Hartford, CT, Buffalo Grove, IL, Northbrook, IL, Scottsdale, AZ, Irving, TX, or New York, NY.
Travel requirement is up to 25%.
Pay Range
The typical pay range for this role is:
Minimum: 75,400
Maximum: 162,700
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications

  • 5+ years of marketing experience with a strong foundation of business, retailer, and consumer understanding.
  • 3+ years cross-functional leadership experience.
  • 2+ years of digital media, retail media or retail agency/strategy experience.
  • 2+ years of digital and physical marketing experience including examples of testing and validating emerging opportunities
  • 1+ years of brand or category management experience

Preferred Qualifications

  • Experience in omni-channel marketing at a CPG, retail, or retail media network for 2+ years
  • Clear grasp of the retail media landscape including advertiser KPI s to unlock investment
  • Understands how we differentiate from our competitors to deliver value for our advertisers, customers, and shareholders
  • Experience executing sales enablement and monetization campaign efforts across digital and non-digital platforms
  • Identifies potential risks and subsequent mitigation strategies when developing plans
  • Ability to orchestrate an internal cross-functional team to deliver flawless execution against a clear marketing vision
  • Works collaboratively to create clear goals, accountabilities and outcomes
  • Keeps focused on long-term, strategic goals while executing against short-term objectives
  • Demonstrated ability to work in a fast-paced environment with the need to navigate competing priorities while providing a strong client experience
  • Excellent communication skills that can be articulated in both written and oral forms across a diverse audience base
  • Self-motivated, high-capacity person who can function and win in a demanding, performance-driven environment
  • Creative problem solver who can incorporate new learnings into existing plans and act decisively and independently.

Education
Bachelor s degree in Business, Marketing or related field or equivalent (HS Diploma and 4 years of experience) required
MBA preferred

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Social Coordinator

Job Description

Title: L’Oreal Social Coordinator

Location: Remote (US Only)

WHO WE ARE

Vox Media’s Revenue organization handles advertising and marketing partnerships with brands and agencies, as well as lines of business in consumer revenue and commerce across the organization.

Vox Media is the leading modern media company. We guide our audience from discovery to obsession. We inspire essential conversations about what’s now, what’s next, and what’s possible.

As a community of journalists and storytellers, business professionals, creators and technologists, we believe it is a moral and business imperative to amplify voices: to cultivate diversity, equity, and inclusion throughout our organization and media. This applies to our candidates, our teams, our storytelling, our creative work, and our platforms, products, and partnerships.

Vox Media is looking for a hard-working, fast-moving, beauty-obsessed social media coordinator to help manage social channels for our well-known beauty client’s accounts, as well as other lifestyle projects. In this role you will write and schedule social posts, respond to comments and DMs, and engage with the community across various social media platforms.

Our ideal candidate is a beauty lover with a smart, fun voice, strong organizational skills, A+ attention to detail, and a deep obsession with everything happening on social media right now. If this sounds like you, we’d love to talk!

WHAT YOU’LL DO

  • Build and grow social accounts for lifestyle brands
  • Grow social followings
  • Grow social impressions and engagement within social platforms
  • Cultivate social community
  • Work directly with brands to amplify priorities (ie: product launches) across social platforms
  • Syndicate content across social partners
  • Stay ahead of changes in the social media landscape to be able to recommend and implement for clients
  • Collect and organize all UGC and client owned assets for social
  • Work with the creative team to create new assets
  • Format social assets for Instagram, Pinterest, Facebook and YouTube
    • Images
    • Graphics
    • Videos
    • GIFs
    • Live Videos
  • Ensure all images have proper credit
  • Ensure all images are client owned or we have rights to use
  • Optimize image alt text for SEO and social
  • Help build social media content calendars
  • Write social optimized captions, headlines, etc. to increase CTR according to best practices per platform
  • Manage social scheduling and posting across all platforms directly in app or in scheduling platform
  • Optimize social scheduling over time based on best times, etc.
  • Manage posting and responses to any LIVE social posts/sessions
  • Work with client on UGC and permissions
  • Work with client on growing and managing influencer network
  • Engage with audience across all platforms
  • Respond to user DMs and comments
  • Manage social swap partnerships and track social collaboration
  • Report on social performance
  • Work with audience development team on regular scorecards and other reports
  • Use tools like RivalIQ and Measure Studio to report on any social metrics as needed
  • Develop a deep understanding of brand POV and voice to reflect on social
  • Work with the editorial team to facilitate syndication of content
  • Serve as on-camera talent / face as needed
  • Product reviews for site content as needed

WHO YOU ARE

  • 1+ year of experience in social media
  • Beauty, fashion, wellness, or lifestyle experience a plus
  • Strong writing and communication skills
  • Ability to produce clean, witty, accurate social teasers
  • Super organized with the ability to juggle multiple platforms and priorities
  • Ability to thrive in a fast-paced, collaborative team environment
  • Ability to stay ahead of trends and adapt to a constantly changing digital landscape, especially emerging social tools and platforms
  • Sprinklr and RivalIQ experience a plus

If you think you have what it takes, but don’t meet every single point in our job posting, please apply with a cover letter to let us know how you believe you can bring your unique skills to the Vox Media team or get in touch! We would love to have a chat and see if you could be a great addition to our team. We’ve hired chefs who became editors, DJs who became UX designers, and sommeliers who became writers.

WHERE YOU’LL WORK

This job is remote. We’re dedicated to the health and well-being of all of our employees, and when we reopen, will require everyone who works from one of our offices to be fully-vaccinated against COVID-19. Employees with approved religious or medical exemptions may be subject to additional safety requirements, such as submitting to regular COVID-19 testing and/or wearing a face covering in our offices.

WHY VOX MEDIA?

WHAT WE OFFER

This is a permanent, full-time position. This job is benefits-eligible. We pride ourselves in providing comprehensive benefits to support all of our employees wherever they are in life.

PAY TRANSPARENCY

The salary range listed below represents the minimum and maximum base pay for this position at the time of this posting. Final salary offered to the candidate selected for the position will be based on factors including but not limited to the candidate’s skills and experience.

Pay Range

$55,000$62,000 USD

APPLY HERE

Assistant Vice President, Design Lead, Product Experience

Job Description

Assistant Vice President, Design Lead, Product Experience

locations

Remote South Carolina

Remote USA

time type

Full time

job requisition id

R-028997

Looking to drive industry leading product experiences? Have a deep passion and curiosity for designing new and innovative products? Interested in collaborating with management, product stakeholders, and internal business partners? Want to join a team that helps each other grow while making amazing things? If so, LPL Financial is the place for you!

LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview:

The Product Experience Design team at LPL Financial is looking for an extremely talented AVP Design Lead, Product Experience / User Experience / Experience Design (PX / UX / XD) to join our team. You’re a proven Product Experience / User Experience Design Lead with experience in and a passion for designing new products and services, who advocates for users, embraces human-centered design principles, and loves designing leading experiences through direct customer feedback. You utilize industry best practices, believe in aligning business and customer values, can navigate and be effective in complex organizations, and are experienced at driving quality customer experiences. This role reports to VP of Design within the Product Experience Center of Excellence.

Responsibilities:

  • Lead the design of new products/services/offerings that customers love and support new product development.
  • Engage with product stakeholders and partners to lead design thinking workshops for solving some of the industry’s most complex problems and contribute to product direction.
  • Utilize industry best practices, influence product direction, and become a SME for the products used by our customers: financial professionals and investors.
  • Bring together product, business, and engineering partners to collaboratively create experiences that are desirable, feasible, viable, and high impact.
  • Develop plans that drive buy-in from senior management and product owners, while also helping to drive forward experience outcomes for the business, product, and customers.
  • Partner with teams to plan customer research, create testable hypothesis, and turn quantitative and qualitative research results into impactful product changes. Iterate on and improve the design’s effectiveness through regular customer engagement.
  • Create artifacts that clearly articulate the value of design and product experience, while iterating the design around emerging business goals and engineering factors.
  • Map out customer and business needs to support and drive design decisions.
  • Create and consult on effective data visualization designs.
  • Lead quality design outcomes within agile sprint-based environments.
  • Advocate for the value of good design.

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

  • 7+ years of experience utilizing customer-centered methodologies.
  • 2+ in design and supporting the development of new products and services.
  • 1+ years trading product experience

Core Competencies:

  • Background in product experience (PX), user experience (UX), experience design (XD), information architecture (IA), interaction design (IxD), or visual/user interface design (UI).

Preferences:

  • Strong experience with Figma, enterprise design systems, accessibility, Agile methods/Jira, usertesting.com and Fintech products highly-valued
  • Tableau experience

Pay Range:

$104,240-$156,360/year

The salary range is dependent on a number of factors, including the applicant’s skill, experience, and work location.

APPLY HERE

Instructional Designer

Job Description

Title: Instructional Designer

Location: Remote – USA

The HubSpot Enablement Team is growing! Our mission is to help our go-to-market (GTM – Customer Success and Sales) teams have the highest possible impact, so our customers and employees can GROW better. Not familiar with enablement? Enablement is a collaborative effort that equips employees with high-impact skills, information, and tools to create value in each customer interaction while helping our team members develop in the process.

As HubSpot continues to grow and scale, we must create new and innovative ways to engage learners in a hybrid work environment. We’re seeking an Instructional Designer who will design and create content that empowers our global GTM team members to deliver an exceptional experience to customers and prospects. You’ll partner with our enablement team and GTM leadership to deliver this content to our learners in the most meaningful way possible. You’ll need to be comfortable with ongoing change and learning on-the-fly!

In this role, you’ll get to:

  • Collaborate with Enablement and GTM team members to identify our highest-impact learning priorities
  • Experiment with innovative content development & distribution strategies to engage our learners
  • Design learning solutions that bridge gaps and increase rep performance
  • Develop multiple types of modalities including virtual instructor-led trainings, eLearning, videos, one-pagers, and more
  • Improve, refine, and maintain existing content
  • Conduct research with the GTM team as needed to inform content strategy

We are looking for people who:

  • Have a background in learning design or proven experience developing enablement content
  • Have previous experience with virtual course design and can adapt to evolving learner personas
    • Experience with Articulate Rise & Storyline a plus
  • Have knowledge of the world of adult learning and have 2+ years experience in the GTM or enablement industry
  • Form strong partnerships with others and view them as essential to getting things done
  • Enjoy finding new, creative ways to engage and motivate remote learners
  • Can produce and edit videos and scripts
  • Have strong written and verbal communication skills
  • Have a growth mindset, a passion for helping others, and a roll up your sleeves work style

Cash compensation range: 90,400 – 113,000 – 135,600 USD Annually

The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, all HubSpotters are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.

We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks HubSpot offers to help employees grow better.

At HubSpot, fair compensation practices isn’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.

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Implementation Consultant

Job Description

Implementation Consultant – Pro

Remote – Work from Home

Paycor empowers leaders to develop winning teams. Our Human Capital Management (HCM) software modernizes every aspect of People Management from the way you recruit, onboard, develop, pay, and retain employees. Best of all? Our team is growing, and there’s never been a better time to join! If you love to Think Big, Dream Big, Compete to Win, and thrive in a fast-paced environment, we want to hear from you!

Job Summary

The Implementation Consultant is responsible for utilizing best-in-class implementation practices to onboard Paycor clients, spanning from single product delivery to multi-product, complex relationships. Regardless of complexity, the Implementation Consultant executes project tasks to ensure timely completion of key milestones, closely collaborates with team members to facilitate a thorough and accurate conversion, and provide consultative input on our products and services to effectively meet clients’ business requirements.

Successful Implementation candidates will demonstrate a dedicated focus to clients. More specifically, the ability to establish immediate rapport and connection, quickly understand clients’ needs, and tactfully address challenges and concerns while driving the implementation forward. Additionally, they will possess demonstrated influencing skills to help clients understand and fully utilize the Paycor software to maximize their business productivity, client satisfaction, and ultimately retention.

Essential Duties and Responsibilities

  • Lead the process of transitioning new clients from their existing human capital management software to the Paycor product suite; utilize effective client service and change management practices to ensure a smooth conversion
  • Act as the primary client contact throughout the client implementation process; escalate needs, issues, concerns to the business partners and management as appropriate
  • Establish a strong working relationship with each client based on clear expectation-setting and mutual trust building. Ensure clients’ requirements and business objectives are defined clearly that they are well understood by the entire project team.
  • Serve as the subject matter expert and advocate for the Paycor product suite; ensure set up is consistent with the clients’ needs and expectations
  • Proactively consult clients on best practices and necessary system and process changes to achieve implementation milestones and goals
  • Possess working knowledge of the full Paycor product suite to make connections across services and provide consultation of best practices and system utilization in multiple human capital management disciplines
  • Work in coordination with non-client facing Implementation team members to ensure accurate database configuration
  • Test client data and Paycor system configuration to ensure proper functionality and quality; resolve data discrepancies as a result of testing and/or initial production activity within the software
  • Investigate, analyze and recommend solutions for clients’ issues; collaborate with Implementation leadership and Technical Support staff to eliminate recurring issues
  • Maintain accurate project status in Paycor project management software; provide real time updates as needed to project stakeholders; proactively identify and mitigate project risks
  • Conduct telephone/web-based and/or face-face training sessions with new users
  • Work closely with sales partners to ensure client expectations are being met; provide technical expertise to support the Sales team when needed
  • Transition clients to ongoing Client Services Support resources upon successful implementation
  • Train and mentor new team members
  • Serve as a thought leader for continuous improvement of the Implementation process. Identify broad level enhancements that will continue to foster the delivery of an amazing client experience and drive client satisfaction and retention. Provide recommendations for advancing project management processes and/or methodologies.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.

  • Four-year degree or equivalent experience
  • At least 2 years’ experience in a client-facing position; prior implementation, project management or business to business sales experience a plus
  • Knowledge of human capital software preferred
  • Demonstrated proficiency with PC software with emphasis on Microsoft Office Suite and web tools for conferencing and training
  • Strong communications and interpersonal skills
  • Demonstrated organizational and time management skills
  • Flexibility in scheduling to meet client needs with short turnaround
  • Ability to manage project completion with tight deadlines
  • Ability to work efficiently and effectively on project teams

Paycor Total Rewards

We are proud to provide best-in-class benefits delivering a personal and professional experience that meets you where it matters most – the well-being of you and your loved ones.

Highlights include:

  • A flexible virtual-first work philosophy
  • An initial equity award in Restricted Stock Units (RSUs) for all new Associates and on-going award opportunities to participate in the value created through Paycor’s growth
  • 401(k) with $.65 match for every dollar contributed up to 6% of eligible pay
  • Generous paid time off in addition to 10 paid holidays (including YOUR Holiday to celebrate a day or holiday you hold special)
  • Three medical plan options including a $0 cost option and travel & lodging support to ensure access to medical care
  • Paid leave for birth parents, non-birth parents, elder caregivers, and military support
  • Sabbatical opportunities for tenured Associates
  • Employee Stock Purchase Plan, which enables you to buy PYCR stock at a 15% discount
  • Inclusive and accessible Employee Assistance Program (EAP) to help with everyday challenges

We also offer competitive compensation determined by each individual’s relevant experience, skills, and education. We anticipate the base pay for this position to be between $64,680 -$110,424. In addition to base pay, Paycor Associates are eligible for either a performance-based annual bonus or commission, depending on their position. If your desired salary falls outside of these rates, we hope you’ll still apply as there may be other positions that better align.

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