by Ronald Barron | Dec 10, 2021 | Uncategorized
Employer: Loom
About Loom
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 12M users across 200k+ companies. Our customers are global and use Loom at work at world-class companies including Netflix, HubSpot, Atlassian, Juniper Networks, and Twitter. Founded in 2015, Loom has raised over $200 million from top-tier investors including Sequoia Capital, Kleiner Perkins, Coatue, and Andreessen Horowitz.
The Role:
This role is part of our international Support team which is focused on providing the best product experience to all our Loom customers. You will be responsible for assisting users via email (Zendesk) and occasional remote sessions and you will be a key part of Loom’s support experience for our Enterprise customers. You will work closely with the entire Support and the Engineering teams to help drive engagement and product improvements.
* We are currently hiring remotely in the United States and Canada. Candidates in EST timezone preferred.
Your Responsibilities
- Help customers through email and occasional remote sessions to ensure they are successful with our product
- Work closely with the Engineering team to become a Loom product expert and serve as a technical consultant to the rest of the support team
- Identify, document, and report bugs and customer feature requests to share with our Product and Engineering teams
- Create and update documentation based on customer interactions, workflow changes, and product updates
- Have the ability to work autonomously, must be a self-motivated and self-starter who can initiate ideas and take ownership of work
- Have the ability to learn new technologies quickly and thrive on technical challenges
- Contribute to our overall working environment and culture, where expressing your thoughts and sharing your feedback is a part of your everyday
- Have the ability to collaborate with your colleagues in a global setting, partnering with our remote teams to share ideas and feedback to ensure our operational alignment, support, documentation, and research
- Have strong communication skills to partner with technical and non-technical stakeholders effectively in a remote environment
- Capable of composing process, procedure documentation, and training users in complex topics
What We’re Looking For
- At least 3+ years of experience in SaaS companies working in Technical Support for large international customer accounts, in technical troubleshooting, research, documentation, and/or support engineer role, documenting the user’s experience and determining the root cause of technical issues
- Gained experience/proficiency in SaaS solutions and electron apps (CSS, JavaScript, HTML) or have earned a degree in a technical field like computer science
- Have the technical understanding and ability to troubleshoot and resolve technical problems on your own.
- Excellent verbal and written communication skills in English
- Familiarity with basic IT principles including incident and issue management
- Strong fundamental knowledge in networking protocols and troubleshooting
- Experience working with software support tools such as Zendesk, JIRA or similar products
- Familiarity with distributed computing environment concepts; local and network-based user and group accounts and permissions
- Experience in analyzing support data to identify trends and priority
- Knowledge of best practices around data security
- Experience supporting Cloud and SaaS Applications and SSO
- In-depth knowledge of and the ability to perform remote troubleshooting on MacOS and Windows.
- Mobile device support including iPhone and Android
- Experience with supporting users remotely through email and remote sessions
Nice to Have
- Database management skills
- Troubleshooting protocols like HTTP, HTTPS, WebSockets, DNS
- Understanding of TCP/IP and ARP to run packet traces and troubleshoot network issues
- Any of these certifications: AWS Cloud Practitioner, Cisco CCNA, Microsoft Certified Solutions Expert (MCSE), Apple Certified System Administrator, CompTIAA+, CompTIA Network+
- Great video presence and love engaging with customers through video
- Experience in automation with scripting or programming languages such as Bash, Python, Java, or JavaScript is a plus
- Handling media (audio and video) and you’re familiar with terms and definitions of video transcoding, Bitrate, video codecs, Display resolution, Frame rate, video quality.
Perks at Loom
- Competitive compensation and equity package
- 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
- Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
- Healthcare reimbursement (for International employees)
- Life, AD&D, Short and Long Term Disability Insurance
- 401(k) with 4% company matching
- Professional development reimbursement
- Mental health and wellness reimbursement
- Gym reimbursement
- Unlimited PTO
- Paid parental leave
- Remote work opportunities
- Home office & technology reimbursement
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by Ronald Barron | Dec 10, 2021 | Uncategorized
Employer: Armstrong
Location: Work from home position located anywhere in the United States
What does it mean to work at Armstrong?
It means being immersed in a supportive culture that recognizes you as a key player in Armstrong’s future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.
By joining us, you’ll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:
- A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
- Personal development to grow your career with us based on your strengths and interests.
- A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe.
- A working culture that balances individual achievement with teamwork and collaboration. We draw on each other’s strengths and allow for different work styles to build engagement and satisfaction to deliver results.
As our Configure Price Quote (CPQ) and Customer Relationship Management (CRM) Systems Analyst, you will own the analysis, development and business processes for the product quoting tools and be responsible for understanding product line cost estimation rules and requirements and developing and deploying tools to support the made-to-order business. This may include acquiring resources and coordinating the efforts of team members and suppliers, contractors, or consultants to deliver new tools and processes according to support the business plan. You will also be responsible for reporting and analysis of the data produced by the tools for key stakeholders.
What you’ll be doing:
- Works collaboratively with New Product Development managers to understand new product business rules and requirements.
- Structures requirements and uses Configure/Price/Quote (CPQ) technology software to properly estimate custom build to order projects.
- Updates and maintains current product line business requirements in quoting tool.
- Reviews and interprets customer and user design requirements.
- Partners with sourced vendors to identify technical solutions and options.
- Develops tools and processes for large strategic projects that reduce errors and improve accuracy of communication to the customers.
- Assists in resolving operational problems, identifying trends, and identifying work process improvements.
- Owns analysis and reporting for CRM and CPQ tools.
What will make you successful:
- Experience in developing and using Configure/Price/Quote technology software in a business environment.
- 2= years of direct experience in Configuration Price Quote technology
- Strong general mathematical abilities and an analytical mindset.
- Strong proficiency in Microsoft Excel.
- Superior organizational skills, attention to detail and demonstrated ability to meet deadlines.
- Ability to communicate clearly and concisely with diverse audiences, in both oral and written contexts.
Preferred Qualifications:
- Bachelor’s Degree or equivalent experience, ideally in a technical discipline in Information Technology, Data Sciences, Architecture, Engineering, or related field.
- Project management work experience, ideally in commercial building products
APPLY HERE
by Ronald Barron | Dec 9, 2021 | Uncategorized
Employer: Adwerx
Come work for a high-growth company where you can thrive on collaborative teams, and where everyone is encouraged to contribute ideas across all levels of the organization. You should desire to work in a fast moving and adaptive environment but with the stability, compensation and benefits of an established company.
Adwerx is actively hiring a Technical Success Engineer to join our newly formed Technical Success team. In this role, you’ll work in concert with our enterprise onboarding, customer success and internal operations teams to launch and support enterprise partnerships across real estate, mortgage and a growing portfolio of other industries. Your days will be spent using your technical acumen and skills to troubleshoot customer problems, help our internal teams find creative solutions for our enterprise customers, customize HTML5 custom templates for partners, and automate advertising for some of the most respected brands in the industry.
We’re looking for good technical problem solvers and great people. If you’re looking to join a close knit group focused on collaboration, Adwerx is for you!
What You’ll Do:
- Research technical problems and provide creative solutions for our our enterprise onboarding, customer success and internal operations teams
- Customize existing HTML ad templates to meet the needs of enterprise customers
- Leverage a variety of technical tools to consume data feeds and APIs and onboard enterprise customers
- Debug customer issues, create reproducible test cases for developers, and validate fixes and workarounds
- Improve team efficiency by creating internal content and improving documentation
- Consult with product and development teams on new advertising features and internal tooling for the Adwerx automation platform
What You Should Have:
- Experience writing HTML and CSS
- Experience querying relational databases with an understanding how to write table joins with SQL
- Experience making API requests with a tool like Postman
- Technical mindset with a knack for creative problem solving
- Strong commitment to learning the ins and outs of a technical product
- Discipline to self-manage and juggle multiple projects in a deadline-driven environment
- Working knowledge of a scripting language a plus
What You’ll Get:
- Competitive salary and potential for equity.
- Comprehensive medical, dental, and vision plan options (100% of basic plan premiums paid by company)
- 401(k) plan with a company match of up to 4%
- The honor of wearing the exclusive Adwerx t-shirt!
- A collaborative work environment where you’ll learn about and influence every aspect of the business.
- The opportunity to work with and learn from some of the most talented leaders, developers, marketers and designers.
- The ability to help define the foundational technology that will power the growth of our business.
- An environment that fosters transparency and the company vision through monthly company updates, happy hours and full disclosure discussion with employees.
APPLY HERE
by Ronald Barron | Dec 9, 2021 | Uncategorized
Employer: Abercrombie & Fitch
OUR COMPANY
Abercrombie & Fitch Co. is a portfolio of five global, renowned lifestyle brands: Abercrombie & Fitch, abercrombie kids, Hollister, Gilly Hicks and Social Tourist. We reach customers across 120+ countries and strive to create inclusive, welcoming, omni-channel experiences for our global customers.
OUR VALUES
How do we do it? Every day, our associates show up and empower one another to stay curious and think big. As a team of relentless innovators, we aren’t afraid to dream boldly. We are accountable and aim to the highest caliber to understand, push boundaries and embrace change. We coach, mentor, care, and bring our best selves every day because we are in this together. Whether you lead yourself, a team, or the company, everyone is a leader at A&F.
Job Description
At Abercrombie & Fitch, The Sr. User Experience Researcher is responsible for informing, supporting, and vetting the designs for our digitally-enabled experiences throughout the ecosystem of our global brands.
As part of A&F’s Experience and Digital Product Team, this collaborative team member will translate product strategies and designs into research questions, tests, and reports to create viable, desirable, and inclusive experiences – supporting the full design process from concept to delivery.
What will you be doing?
- Collaborating with cross-functional teams of designers, researchers, product managers, and developers to uncover and apply customer insights and usability best practices to digital products and services throughout the retail ecosystem (including mobile apps, web, voice, and social platforms).
- Designing, conducting, and reporting on formative and evaluative customer research in web and app experiences (current & prototype) using both unmoderated testing platforms and moderated in-person interviews. Apply understanding of different research methods and when to use them.
- Performing activities such as heuristic evaluations, secondary research, data mining and data analysis (Adobe Analytics experience a plus). Participate in design critiques to provide user-feedback and expert opinion.
- Translating research insights into actionable recommendations and direction to the team, creating final deliverables for presentation and archiving.
- Organizing and prioritizing while working on simultaneous projects of varied size and complexity.
What will you need to bring?
- Bachelor’s or master’s degree with preferred areas of study in Psychology, Anthropology, Human-Computer Interaction, Interaction Design, Digital Media, Human Factors, Cognitive Science, or related discipline.
- 3-5 years of industry research experience.
- Experience in planning, writing, conducting, analyzing and reporting on user studies for discovery and evaluation.
- Familiarity with a range of user research methods used to gather qualitative and quantitative data (contextual interviews, moderated and unmoderated usability testing, survey development, secondary research analysis, competitive analysis, etc.)
- Familiarity testing with prototypes (rough drafts and working prototypes).
- Deep understanding of heuristics for user interfaces and experience conducting heuristic evaluations.
- Analytical problem-solving skills, outstanding writing and presentation skills, inquisitive nature, and comfortable presenting to a group.
- Experience working with Sketch, InVision, UserZoom, Adobe Analytics, session-viewing platforms is a plus.
- Ability to work confidently in a highly collaborative and iterative design process that includes giving, accepting, and responding to feedback and constructive critique.
APPLY HERE
by Ronald Barron | Dec 9, 2021 | Uncategorized
Employer: AT&T
Join AT&T and reimagine the communications and technologies that connect the world. We re committed to those who seek to discover the undiscoverable and dare to disrupt the norm. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won t just imagine the future you ll create it.
The Senior System Engineer is a hands-on function that ultimately results in the delivery of an application or service. Responsible for translating the core architecture for business requirements into the final technical solution (consisting of platform, network, software, cloud, etc.) through functional, performance, and reliability analysis using engineering models and techniques, primarily through software development throughout the vertical stack. Defines designs; Provides technical enablement for application components and subsystems for an Application(s). Drives important design decisions for development team.
Key Roles and Responsibilities:
- Elaborate the design and interfaces for specific components including: Define subsystems and their interfaces, allocate responsibilities to subsystems, understand solution deployment, and communicate requirements for interactions with solution context.
- Align development teams to a shared technical direction and partners with those teams in elaborating the Solution and its interfaces.
- Validate technology assumptions, evaluate implementation alternatives.
- Create and enable the Continuous Delivery Pipeline including: Participate in planning, definition, and high-level design of the system solution and explore alternatives.
- Develop the Architectural Runway in support of new business Features and Capabilities.
- Work with portfolio stakeholders, Solution and Enterprise Architects, to develop, analyze, split, and realize the implementation of enablers.
- Participate in project planning, system and solution demos, retrospective workshops.
- Understand technical characteristics of and assist with architectural integration of external components, systems, and platforms.
- Vendor management to design the complex SAP solutions and support biller transformation and infrastructure projects.
- Review and approve overall SAP Application Functional designs and work with development team to deliver best in class solution.
Skills:
- Knowledge of SAP BRIM/HYBRIS capabilities.
- Business knowledge and direct interaction with clients and support partners.
- Functional experience for S4 HANA, SAP RMCA, SAP CRM, and SAP BW functionality in Financial (AR, Dispute Mgmt, Refunds, Credit and Collection) domain.
- Experienced in supporting very complex integrated system.
- Experienced in SAP Archiving requirements gathering and designing archiving solutions.
- Experienced in SAP Security Management concepts.
- Experience in supporting SOX and Financial Audits.
- Strong analytical and logical skills.
- Ability to work with globally distributed virtual teams.
- Strong communication skills.
- Good prioritization skills and be flexible to adapt with changing business needs.
Education: Preferred Bachelor of Science degree in Computer Engineering, Computer Science, Applied Science, Electrical Engineering, or Math; Developer nanodegree; or equivalent experience.
Experience: Typically requires 5-8 years experience.
This is a remote work from home position that can be located anywhere in the United States. #virtualwork
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