by Ronald Barron | Dec 14, 2021 | Uncategorized
Employer: Array.com
Array is revolutionizing how businesses leverage and enhance consumer data. Our platform enables innovative companies and developers to seamlessly integrate credit and identity data into their apps, websites or workflows. As a remote-first company, we’re focused on providing opportunities for autonomous individuals to have high levels of impact at the forefront of the fintech space. Continuous improvement, experimentation, and a clear mission stretch us individually and together in service of delivering the best products for our clients and users.
We are seeking a support engineer to join our Client Success team. Our ideal candidate is a self-starter with excellent communication skills who enjoys problem solving. Our collaborative environment puts clients first and relies heavily on innovation, technical savvy, and collaboration. You should be comfortable troubleshooting technical issues and speaking with customers about their issues, questions, and concerns. As our newest Client Support Engineer, you’ll be a major contributor to the company’s success by working across clients to provide assistance and guidance at every step of the process. Your technical contributions will create high impact solutions for clients, facilitate continuous delivery, and support our SLA for high-traffic websites and mobile applications in the credit score and reporting industry.
Responsibilities:
- Lead technical support assistance for Array’s growing roster of clients.
- Provide direct support to clients as issues arise, while also working with product engineering teams to find long term solutions.
- Research API logs, attempt to recreate and debug client actions, test possible solutions and suggest alternate solutions.
- Create support documentation for internal and external use to further educate the organization and client base
- Collaborate cross functionally with Product and Engineering teams to further strengthen Array’s suite of products
Job requirements:
- 2+ years experience providing technical support
- Previous experience working with REST APIs required
- Previous experience working with SQL preferred
- Familiarity with JavaScript or web/app development a plus
- A broad technical background and the desire to learn new technologies
- Equally as comfortable with technical writing and client communication
- Excellent analytical and problem solving skills
- Ability to thrive in the fast-paced, dynamic environment of a collaborative start-up
- Excellent time management skills with a proven ability to meet deadlines.
APPLY HERE
by Ronald Barron | Dec 14, 2021 | Uncategorized
Employer: GoDaddy
You will be eligible to work remotely in this role. If near an office location, you may be required in office as determined by leadership.
This position is not eligible to be performed in Alaska, Colorado, Mississippi, California, North Dakota, or the Virgin Islands.
Join our team…
Our Website Specialist team is dedicated to helping everyday entrepreneurs build a professional online presence.
What you’ll get to do…
As a Website Specialist 1, you will take incoming calls from internal and external customers. Internal customers include Care Guides who may have a customer on the line that needs assistance with their Website Design Services (WDS) products. External customers include those who have purchased a WDS product and have questions about the product or are returning a missed call from a level 2 or 3 or overall support/service. They also assist in project requests for Website Builders. Typically, they see 10-20 inbound calls per day.
Your experience should include…
- Customer-oriented, and can demonstrate empathy, tact, and appropriate tone.
- Able to manage escalated situations on their own and minimize escalations to Supervisor.
- Able to multitask in a fast-paced environment.
- Detail oriented.
- Able to type quickly.
- Able to listen to customers, understand their needs, and communicate those needs in writing to our Website Designers.
- Take incoming calls and provide customer resolution without having to escalate the call to a supervisor.
- Manage transaction-based relationships with customers.
- Build long-lasting relationships with customers by building rapport and demonstrating a high level of social skills.
- Control a call by knowing when to have patience and when to step in and direct the customer.
- Act with a sense of urgency.
- Acknowledge issues and let the customer know how their problem will be solved.
- Control the tone of the call by matching tone and alleviating and preventing customers from being upset.
- Take accountability by ensuring the customer experience stays positive.
We’ve got your back…
Enjoy our many benefits (My Wallet), including paid time off, 401k, equity grants and parental leave. Join one of our employee resource groups (Culture). Continue to have a side hustle, if you have one (we love entrepreneurs, remember?). Most importantly, come as you are and make your own way.
About us… GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us (https://aboutus.godaddy.net/about-us/overview/default.aspx.)
APPLY HERE
by Ronald Barron | Dec 12, 2021 | Uncategorized
Employer: GitHub
The Role
Your role will be to help maintain, administer, and optimize our support processes by partnering with GitHub Support Operations and other department teams to transform their challenges into systems-driven solutions.
Previous hands-on experience in Zendesk application will be the key to success in this role.
This position is based in our San Francisco office and reports to the Director, Business Systems.
Responsibilities:
- Design Zendesk to handle multi-tiered correspondence and implement triggers, conditional fields, rules etc.
- Manage a queue of operational requests, prioritizing against evolving business priorities
- Troubleshoot and resolve any software performance issues, identify operational in-efficiencies and help improve or innovate new processes
- Maintain expert-level understanding of all Zendesk enhancements and releases
- Collaborate with other teams to ensure efficiency and cross functional alignment as we build and scale
- Support a culture of continuous improvement to continually raise the bar of execution
- Liaise with Zendesk helpdesk to resolve technical issues
Qualifications:
- 5+ years of system or application administration and 2+ years of Zendesk administration experience
- Working knowledge of developer tools including Zendesk APIs and apps framework.
- Proven Ability to understand business processes and translate business requirements into application functionality
- Excellent written and verbal communication
- Proven Ability to solve practical business problems
- Proven Project management, Change management, multitasking & prioritization skills
- Ability to balance attention to detail with expeditious execution in a fast-paced environment. Highest standards of accuracy and precision; extremely organized.
- Zendesk Support Administration Certification is a plus.
APPLY HERE
by Ronald Barron | Dec 12, 2021 | Uncategorized
Employer: Lincoln Financial Group
General Purpose of Job
This position will develop and deliver applications and programs for Lincoln Financial Groups variable annuity guarantees. They will develop production application that will produce management reports, analyze hedge breakage, enhance attribution analysis, and measure the effectiveness of its hedging program.
Duties and Responsibilities
- Champions and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
- Consults with management on technical design risk management issues including ensuring that all parties understand the significant capabilities, risk and/or system limitation(s).
- Consults/Analyze on more complex assignments and/or projects for their assigned area(s) of responsibility.
- Critiques, reviews, and comments on the technical designs of peers and recommends enhancements to various systems under development or being currently utilized.
- Develops and delivers production variable annuity guarantees actuarial models
- Develops prototype models or tools to help support the group’s research activities and makes changes to Lincoln’s proprietary hedging model for research purposes
- Develops utility programs to automate, improve, and streamline production processes to automate the many steps involved.
- Identifies and recommends process improvements that significantly reduce workloads or improve quality for their assigned area(s) of responsibility.
- Leads technical design discussions on assigned projects.
- Maintains current knowledge of technical development trends, assess the impact on the hedging program, and ensures that new trends are appropriately incorporated in current and future hedging solutions
- Maintains knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.
- Performs testing on the models.
- Prepares and communicates technical documents, technical designs, unit tests, implementation plans, presentations, and communications (memos, fact sheets, collateral materials) to a wide range of technical and non-technical audiences.
- Provides analysis of assumptions unlocking (Mortality, Lapse, and utilization rates),, new products, and new hedging strategies.
- Serves as a resource to team members and applicable internal/external stakeholders on more complex assignments/projects for their assigned area(s) of responsibility.
- Serves as back up for the daily hedging processing including, delivering trade grid to the trading desk and identifying and resolving production issues in a timely manner.
- Shares technical knowledge with team members.
- Translates, formats, and integrates technical model requirements into production level code.
Additional Position Responsibilities
- Carries out duties in compliance with all state and federal regulations and guidelines. Complies with all company and site policies and procedures.
- Makes a positive contribution as demonstrated by: – Making suggestions for improvement – Learning new skills, procedures and processes
- Performs other duties as required.
- Remains current in profession and industry trends.
Other Skills and Abilities
- Ability to perform under stress in cases of emergency, critical or hazardous situations.
- Ability to translate advanced mathematics into C++.
- Ability to work with others in a team environment.
- Ability to write technical documents, presentations, and communications (memos, fact sheets, collateral materials) to technical and non-technical audiences.
- Demonstrated experience in motivating others in a team-oriented, collaborative environment.
- Demonstrated strong relationship management skills with internal clients (e.g. management, peers and colleagues); proven ability to develop collaborative approaches.
- Demonstrated understanding of financial derivatives and ‘Greeks’.
- Demonstrates ability to identify and recommend processes improvements.
- Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.
- Demonstrates experience in identification, assessment, and communication of technical design capability and risk within a large and complex environment.
- Demonstrates strong interpersonal skills with a collaborative style.
- Demonstrates the ability to use sound judgment and discretion regarding confidential information.
- Finds common ground and can gain collaboration among management, colleagues and peers; can influence outcomes without directing or commanding.
- Knowledge of various Software Development Life Cycle Methodologies.
- Practices active and attentive listening.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Proficiency with Perl, Excel, and VBA.
- Sound knowledge of grid computing systems.
- Strong project management skills including, critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure, and meeting deadlines.
- Successfully completes regulatory and job training requirements.
Education
- 4 Year/Bachelor’s degree or equivalent work experience (4 years of experience in lieu of Bachelor’s) – Minimum Required
- 4 Year/Bachelor’s degree (or equivalent) – Minimum Required
Experience
0 – 1+ Years Experience within the Financial Services or Insurance Industry preferred. (Required ),0 – 1+ Years of work experience using relational database and SQL for programming or analysis (Required ),3 – 5+ Years of work experience, with two years of experience programming or modeling for financial industry with C++ in high-performance applications involving multi-threading, multi-processes, and/or MPI. (Required ),0 – 1+ Years Prior experience in assessment and communication of technical design for complex projects. (Required ),0 – 1+ Years Prior experience working in UNIX environment (Required )
What’s it like to work here?
At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
What’s in it for YOU:
- A clearly defined career framework to help you successfully manage your career
- Leadership development and virtual training opportunities
- PTO/parental leave
- Competitive 401K and employee benefits
- Free financial counseling, health coaching and employee assistance program
- Tuition assistance program
- A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations
- Effective productivity/technology tools and training
Work Arrangement
Work from Home : Employees will work fully from home. Their job will not require the employee to come into the office, unless for special circumstances.
Lincoln will evaluate the following when setting the successful candidate’s wage rate:
• Prior work or industry experience.
• Education level to the extent education is relevant to the position.
• Unique skills
APPLY HERE
by Ronald Barron | Dec 12, 2021 | Uncategorized
Description
This is a US #remote or Canada #remote position!
About Us:
Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers.
Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe.
About the Role/ The Opportunity:
If you have a knack for writing clear concise technical documentation, and you want to work in a collaborative and innovative team, this could be the perfect role for you!
The Documentation team at Sitecore is looking for a Senior Technical Writer or a Programmer Writer (API writer) located in Eastern Canada (Ontario and Quebec) or Eastern United States, to join us at our office in Gatineau or in Minneapolis. We’ll also consider candidates who are interested in working remotely.
The Doc team includes colleagues in Canada, Denmark, Belgium, and Ireland, and we’re set for some significant growth this year! You’ll be joining Sitecore at an exciting time, as we’re growing our product portfolio and putting more focus on SaaS.
What You’ll Do:
- Collaborate with SMEs to gather input for documentation.
- Write documentation for developers, including descriptions of how to use APIs, and code snippets.
- Use community feedback to prioritize and improve our documentation.
- Depending on your experience: help to form the strategy and plans for the next generation of our documentation!
What You Need to Succeed:
- You have worked as a technical writer for at least 5 years and have experience of creating content for developers, and of working with SaaS products. You can read and write code.
- Alternatively, you are a developer with outstanding and proven writing skills and would like to transition to a writer’s role.
- You have knowledge of current SaaS and web service technologies such as REST APIs, GraphQL, Javascript, Typescript, and OAuth.
- You are quick to understand new technologies and communicate their inherent complexities in a simple, straightforward fashion.
- You are curious and inquisitive with a structured and independent approach to completing your assignments.
- You have strong problem-solving and analytical skills.
- You are passionate about creating high-quality documentation that meets the needs of customers and partners.
- You have an impeccable command of written and spoken English.
Why you should click ‘Apply’:
- We are passionate about new technologies and growing! We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel It’s never been a better time to join Sitecore as we look to grow by 30% YoY. Growth for us means growth for you and your career.
- Great team and company culture! Thanks to the work of every employee globally, Sitecore has been recognized for award-winning Culture by Comparably. You can find out more about our company culture, a typical day in the Engineering team, and our commitment to creating a diverse and inclusive workplace, on our YouTube Channel.
- Great benefits! We offer a competitive compensation package including competitive base salary, annual bonus, and strong benefits program.
APPLY HERE
