by Ronald Barron | Dec 15, 2021 | Uncategorized
Employer: Ionic.io
Role
- Ionic apps range from side projects to apps that power huge businesses. When Ionic’s developer-customers run into problems and need our help, they turn to our Developer Support team.
- This team’s goal is to help developers keep their apps running and their end-users happy as quickly and effectively as possible.
- The DevOps Support Engineer (DSE) is a key member of the Customer Success team. DSEs work directly with developers using Ionic to create their applications and help them troubleshoot technical issues.
- The primary focus of this role is to help our customers solve critical and complex technical challenges related to continuous integration and continuous deployment (CI/CD).
- The main goal of this role is to enable customers to deliver Ionic applications faster, automate releases, and set up Ionic Appflow for continuous mobile deployments.
- In addition to support, DSEs also communicate with and assist Ionic’s Product and Engineering teams to ensure developer needs are met across the board.
- If you enjoy an entrepreneurial environment where your opinion counts, and get motivated by jumping in and solving complex problems for developers, the DevOps Support Engineer position is for you.
Outcomes
- In your role as a DevOps Support Engineer, you’ll be measured on your ability to:
- Resolve tickets related to building, packaging and deploying applications
- Reproduce and validate Ionic software bugs submitted by clients
- Coordinate with engineering on resolution and work with leads to escalate by communicating client business impact
- Identify, aggregate and flag customer trends to PM (ex outage indicators, feature enhancements, etc)
- Proactively review customer usage and CI/CD setups to make strategic recommendations, increase adoption and introduce new features
Responsibilities
Your areas of ownership will include:
- Become an expert in Ionic’s platform and Appflow (DevOps product) to enable and assist Ionic’s customers to build and deploy their own applications
- Respond to customers’ technical support requests and feature-related questions
- Proactively onboard Appflow customers and help them implement CI/CD flow in their unique CI/CD setup and environment
- Debug customer issues involving multiple platforms such as web, Android, and iOS, and create reproducible test cases for our engineering team to resolve
- Be resourceful and find innovative ways to resolve issues
- Contribute to Ionic’s product quality and roadmap. Share feedback and influence engineering, customer success, product management teams to improve customer experience
- Enhance documentation to minimize repeating customer inquiries. Contribute to knowledge base, document standards, processes, and procedures related to best practices
- Assist in planning and validation of Ionic’s product releases.
Requirements
To be successful in this role, you’ll need:
- Ability to empathize with developers and interact with people at all levels throughout the customer’s organization
- Strong writing skills. Capable of explaining highly technical concepts in a concise and cogent manner.
- Continuous improvement mindset. Love to automate tasks and prepare for scaling work Experience with release automation practices
- Understanding of continuous integration, continuous delivery, and continuous deployment techniques
- Familiar with with CI/CD engine tools (Jenkins, Azure DevOps), cloud providers (AWS, Azure), and database engine tools (ProstgresSQL, Aurora)
- Understanding of CI/CD pipelines and capabilities.
- Comfortable with bash and working from the command line.
A big plus if you have (desired skills)….
- Understanding of front end web development with some experience debugging web and mobile apps
- Experience with troubleshooting, supporting and maintaining hybrid mobile applications (Cordova and Capacitor)
- Familiar with containers and container orchestration tools
- Familiar with Operating Systems (Windows and Linux) and Application Servers
- Understanding of communication protocols (TVP, HTTP/S), network topography (LAN, intranets), and authentication protocols (SAML, OAuth)
- Experience with developer support
- Experience with ZenDesk Workflows and Administration
Role Location
*Fully remote, Ionic is currently a 100% remote workforce and was largely distributed prior to the pandemic (more than half the team did not work from the office). Our headquarters is located in Madison, WI.
Reporting to: VP of Customer Success
Additional Notes: Applicants must be eligible to work in the US.
Our software empowers developers and teams to build amazing mobile, web, and desktop applications.
In 2013 we launched Ionic Framework, an open source software project that made it possible for web developers to build fast, beautiful mobile apps for any platform, using the web tools and languages that they already know and love.
Since then, our platform has evolved far beyond our initial open source toolset. Ionic now offers a complete app development platform to help professional developers and teams build, secure, and deliver apps faster and more easily than ever before. Ionic’s open source and premium tools now power more than 15% of all apps in the app stores — representing early-stage startups all the way up to major brands like GE, Target, and Amtrak. At the same time, our vibrant open source community now encompasses more than 5 million developers in 200 countries.
We provide full-time employees with full benefits including medical, dental, and vision coverage with available coverage for spouses or domestic partners and children, stock options, 401(k), generous holiday and sick paid time off.
APPLY HERE
by Ronald Barron | Dec 15, 2021 | Uncategorized
Employer: UnitedHealth Group
job description:
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making health care data available wherever and whenever people need it, safely and reliably. There’s no room for error. Join us and start doing your life’s best work.(sm)
As a Scrum Master, you will routinely wear the hats of facilitator, teacher, and coach to help enable your product team to develop customer-centric software products from idea to production. The Scrum Master is a servant leader to the team cultivating an environment of efficiency and coaching on scrum best practices, removing team impediments (including addressing root causes), and facilitating collaborative interactions and events aimed at delivering business value. Although they will care about the success of the product, they will care more about the health and success of their team. The Scrum Master must comfortably speak to the essence of the Agile Manifesto’s 12 principles and exemplify the values of focus, courage, openness, commitment and respect.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Teach stakeholders, product owners, and development team members the mechanics and value of the scrum framework, along with value-driven product development techniques
- Facilitate effective working sessions and team ceremonies as desired by the team (e.g. vision, roadmap, release planning, sprint review, retrospective, sprint planning, story mapping, etc.)
- Train the team to conduct effective daily stand-up meetings focused on attaining the sprint goal
- Facilitate focused team retrospectives aimed at helping the team identify opportunities for improvement with a plan of action
- Collaborate with Product Owners in best practices for managing stakeholder relationships, as well as maintaining and organizing an effective product backlog
- Coach the team in the value of creating effective user stories
- Facilitate the definition of done negotiations that enable higher product quality through better extreme programming behaviors and DevOps practices (TDD/CI/CD)
- Coach team members in agile estimation techniques aimed at generating effective team discussions and valuable, working software every sprint
- Coach team members on daily application of the Agile Manifesto’s 12 principles and provide guidance on correcting anti-patterns and issues made visible by the scrum framework
- Facilitate consensus-building activities and conflict resolution in order to improve team effectiveness
- Frequently assess the scrum maturity of the team and organization in order to coach the team and organization to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization
- Proactively collaborate with team members focused on building trust, identifying growth opportunities, and improving overall team capabilities
- Proactively and reactively remove impediments to the team and elevate awareness of any organizational impediments discovered. Ensure root causes are effectively identified and addressed
- Partner with Agile thought-leaders to explore and become involved in opportunities for improvement across the scrum teams and company as a whole
- Perform other duties and responsibilities as required, assigned, or requested
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Bachelor’s degree in Business Administration, Information Technology, or related field; in lieu of a degree, 4+ years of relevant experience may be considered
- 2+ years of Scrum Master experience
- Familiarity with common and complex Agile practices, software development environments, and industry best practices
- Understanding of the fundamentals of software development processes and procedures as well as knowledge of the software development life cycle (SDLC)
- Working knowledge of Kanban boards, scrum of scrums, and effective value-driven backlog management practices
- Basic knowledge of and some experience with visual/graphic facilitation (sketching skills)
Preferred Qualifications:
- Certified ScrumMaster (CSM) with Scrum Alliance or Certified Scrum Professional (CSP-SM)
- Experience with Systems Thinking and Lean Startup
- Healthcare experience
- Excellent verbal and written communication and interpersonal skills, with a high comfort level presenting to a variety of audiences, including senior management. Communication is critical
- Solid teaching and coaching skills as well as conflict resolution skills
- Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance
APPLY HERE
by Ronald Barron | Dec 14, 2021 | Uncategorized
Employer: CVS Health
Job Description
This position is for a Configuration Specialist is responsible for developing and maintaining configuration changes of the MHK software application based on business and customer requirements.
Assist gathering, developing and documenting configuration requirements. Assist with planning and executing configuration tasks within set deadlines.
Provides support in developing, implementing, defect mediation and testing configuration.
Responsibilities:
- Comprehensive understanding of the application functionality
- Collaborates with internal teams to support effective customer requirement gathering
- Reviews and recommends changes to existing configuration
- Updates configuration and creates new configuration
- Provides system configuration support based on system functionality
- Manages configuration tasks assigned across multiple customers
- Tests configuration for accuracy
- Creates and attaches required documentation to assigned tracking system.
- Assists in peer to peer review
- Provides support during releases and system upgrades
- Other duties as directed by Manager
Required Qualifications
- 1+ years experience in computer operations, with a background in mainframe, midrange, and distributed computing environments.
COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.
- If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 10 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 45 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.
- If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 10 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.
Preferred Qualifications
- Working knowledge of mainframe and distributed software , such as ClearCase, PVCS, Endeavor, DOS, MS Systems Management Server, MS Access, Command Line knowledge of both Windows and Unix, MS Office Products, JCL & TSO.
- Excellent verbal and written communication skills
Education
- Associates degree in Computer Science, or equivalent combination of education and work experience
Location: AZ, CA, CT, FL, IL, IN, KS, KY, MN, MO, NM, NV, NY, OH, OR, WA
APPLY HERE
by Ronald Barron | Dec 14, 2021 | Uncategorized
Employer: UnitedHealth Group
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making health care data available wherever and whenever people need it, safely and reliably. There’s no room for error. Join us and start doing your life’s best work.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Ability to answer incoming end-user Service Desk calls to provide first and second level troubleshooting support to the enterprise
- Preferred one (1) plus year of experience in Information Technology (IT) operations and end user support services
- Knowledge of user account management, remote assistance tools, Microsoft software, Active Directory, Citrix, VPN, TCP/IP, Wi-Fi, smart phones and Local Area Networks
- Able to clearly document calls and issues in the ticket management system while meeting service level agreements
- Exceptional interpersonal and customer service skills for handling difficult customer calls, major issues and escalations to Tier II technical teams
- Able to work any scheduled shift to include after hours and weekend shifts when requested
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School/GED or higher
- Technical Certifications or equivalent work experience in IT industry
- 1+ years of experience with Microsoft Software, Office Suite
Preferred Qualifications:
- Associates Degree or higher
- Recommended Certifications: HDI Support Center Analyst; ITIL Certification; CompTIA A+
APPLY HERE
by Ronald Barron | Dec 14, 2021 | Uncategorized
Employer: UnitedHealth Group
job description:
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making health care data available wherever and whenever people need it, safely and reliably. There’s no room for error. Join us and start doing your life’s best work.
Join the Personalization team as a Senior Software Engineer focusing on UI where you will build reusable UI components and scalable features that are lightweight and fast for the user. Working within a team comprised of diverse skills, building engaging user interfaces, your work will develop responsive web apps that look and work seamlessly across multiple devices. As part of the Personalization solution, you will report to the Senior Manager of the Campaigns team. We recognize that people come from a diverse set of backgrounds and skills and we welcome all to apply.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Build extensible and reusable UI components and scalable features that are lightweight and fast for the user
- Build tooling used internally to manage content displayed on many of our platforms
- Breathe life into static mocks with CSS animations, transitions, and visual effects
- Develop responsive web apps that look and work great across multiple devices
- Be involved in the software lifecycle, from requirements gathering to development, testing, and releasing code
- Partner with product management and engineering leadership to bring creative technology and solutions to solve healthcare problems
Required Qualifications:
- 5+ years of industry experience
- Solid experience with React
- Experience using RESTful APIs and asynchronous JS
- Experience with CSS, web browsers, HTTP, cookies, caching, and HTML5 web storage
- Experience creating accessible web applications (WCAG 2.0 or 508)
- Good understanding of web performance best practices
Preferred Qualifications:
- BS in Computer Science, Engineering or a related technical role or equivalent experience
- Experience with modern JS libraries and frameworks like Angular, Vue or React Native
- Comfortable with Git
APPLY HERE
