by Ronald Barron | Jan 13, 2022 | Uncategorized
Employer: Omada Health
Background And Opportunity
The $20 Trillion dollar global healthcare market is in the middle of a revolution. For many, many years, the healthcare industry has centralized care around in-person, brick and mortar doctor’s visits – because there was no other option. Today, in our primarily mobile world, that is no longer the case. We now have the technology to deliver care to patients where and when they need it via mobile applications, digital communication tools, wearables, and a number of other vehicles never possible in years past.
At the same time, the healthcare industry has recognized that many of the world’s most pervasive health challenges, from diabetes to hypertension, are best addressed through a combination of medication, behavioral change, and preventative care. While in-person care such as doctor’s visits will always be an important part of patient care, the healthcare industry now recognizes that the bulk of patient treatment actually takes place in between doctor’s visits.
This combination of progression in technology, and a progression in the understanding of how best in class patient care happens, has opened the doors for the rapidly growing health technology/digital health industry. And the industry is booming, as evidenced by the fact that investors poured over $10 billion in venture capital into health technology in the first 3 quarters of 2020 alone.
The buzz around health technology is happening for good reason. We are looking at an opportunity to disrupt one of the largest industries in the world in a way that presents both an enormous market opportunity as well as a very special opportunity to positively impact people’s lives!
Omada Health is a pioneer in modern healthcare and a true industry leader in the evolving digital health arena.
The company has been at the forefront of the creation of the “digital care” industry. Omada’s solution has been embraced by major employers across the country, ranging from Disney to Costco to Salesforce, as well as global health services companies including Cigna, Blue Cross Blue Shield, and Kaiser Permanente.
Company highlights:
- Omada is backed by premier investors USVP, Andreesen Horowitz, Norwest Venture Partners, Cigna, Wellington Management, Rock Springs, Perceptive, and more. In 2019, Omada raised a $100M Series D round, bringing total equity funding to-date to $238M.
- Some of the biggest customers and players in the space have also invested in the company, a great testament that the industry believes in the product (Cigna, Blue Cross Blue Shield MN, Kaiser Permanente, & Intermountain).
- Omada has personalized, clinically superior digital care programs to deliver the benefits of a broad and unique multi-product platform including Diabetes Prevention, Diabetes Care, Hypertension, Behavioral Health (primarily Depression & Anxiety), and Musculoskeletal Issues.
- With a significant commitment to high quality evidence generation and clinical credibility, Omada accomplished a number of “firsts,” including the first digital health company to formally partner with the American Medical Association.
- Their customer base tops 1,300, and through these customers, Omada has enrolled over 400,000 members, making them a market leader in digital care for chronic conditions.
- Most importantly, Omada witnesses first-hand countless stories of changed lives, improved health, clinical impact, and savings for their customers.
- Omada has a strong opportunity ahead for organic growth and has also leveraged acquisition through the 2020 acquisition of a company focused on treating musculoskeletal conditions. The company also partners actively with others to advance the digital healthcare space, pursuing specific leverage opportunities with partners including Abbott, Quest, and others.
Job overview
Omada Health is in the very unique position of playing a leadership role in the creation of an enormous new industry in digital health. They have already single-handedly created two industry defining categorizations within the digital health space: Digital Therapeutics and Digital Care.
Omada Health has evolved from being synonymous with Diabetes Prevention to now offering 5 complementary programs: Diabetes Prevention, MSK, Behavioral Health, Diabetes and Hypertension.These products are all based on the foundation of sustainable behavior change using the combination of technology and a human care team.
The User Researcher will report to the VP Design & Insights.
This researcher will be joining the small-but-mighty group of mixed-methods researchers who make up Omada’s Product Insights team. Our researchers are embedded in work across the organization, defining “what good research” is in a complex and growing company while also getting it done. While we have autonomy and independence, we collaborate very closely with our partners in design, product, data science, clinical, coaching, and beyond.
This role will expand our impact in two crucial ways:
- Leading user research in key domains across our product portfolio – you will be the embedded researcher for a set of key domains and projects.
- Bringing to life our research skill-sharing effort – there is a huge appetite across product and other disciplines to get closer to our users for downstream usability/concept testing. As dedicated researchers focus our own work on more upstream strategic discovery, it is crucial that we empower and coach our partners to test concepts, refine directions, etc.
Amongst the things you’ll do:
- Recommend, plan, execute, and share-out high quality research and actionable insights, at the intersection of human needs, business goals, and healthcare/technical realities.
- Teach the craft of research by bringing non-research team members into the process and mentoring junior team members
- Join forces with a diverse group of experts, working together to crack the nut of behavior change
- Adapt best practices and principles in research to a fast-paced, agile environment – looking for opportunities to advance “how we research” through your own work, and partnering with your research team to improve our processes/workflows
- Meet regularly with key members of the teams you work with to identify research opportunities and challenges
- Determine the most efficient approach(es) to various projects — from low-n qual to high-n quant — and create processes and timelines that keep the research-aspects of those projects on track
- Inform every stage of the product design process through upfront generative research, early concept testing, concept refinement, usability, and post-launch feedback
- Develop strong research questions and establish/manage ongoing research loops to assess change over time
- Craft compelling presentations that socialize research findings within the company, and help us all stay in touch with the people whose lives we hope to impact on a daily basis — #membersfirst
- Partner with your fellow researcher to bring your product/project-specific learning back to the “core research knowledge bank” of what we know about our users, and people more broadly
In return, we’ll welcome you into a Product Team full of big-hearted, creative thinkers who strive to maintain an inclusive, positive environment where you’ll feel comfortable and capable of doing your best work.
Candidate Qualifications
- 5+ years experience in leading design research
- A keen eye for spotting patterns in complex data
- Deep empathy for people who struggle to improve their health
- Strong knowledge of and passion for the craft of research
- Experience working in a shipping product team
- Experience managing multiple project threads at once
- Well-honed recruiting and interview skills
- The ability to drive progress independently and through collaboration
Bonus points for:
- Fluency with data e.g. SQL skills
- Work in healthcare and/or behavior change
- Work with a data science team
- Experience with survey tools like Alchemer/Surveygizmo
Benefits:
- Stock options (extended post termination option exercise window for Omadans who are with us 3 years or more)
- Flexible vacation to help you rest, recharge, and connect with loved ones
- Generous parental leave
- Health, dental, and vision insurance (and above market employer contributions)
- Healthy snacks and meals in the office!
- Wellness events (e.g. running club)
- Community volunteering opportunities, plus one day off per year to volunteer
- 401k retirement savings plan
- …and more!
APPLY HERE
by Ronald Barron | Jan 12, 2022 | Uncategorized
Employer: NerdWallet
NerdWallet is seeking a technically savvy BI leader for our Analytics & BI team. This professional will provide vision and expertise that unlocks the power of self-serve data through our Looker BI platform. Successful candidates will partner with our Analytics and Data Engineering colleagues to democratize NerdWallet data and empower advanced data exploration. Ideal candidates will be collaborative, business-minded and interested in the power of NerdWallet to improve consumers’ lives.
Where you will make an impact:
- Provide technical vision and Looker expertise for the build-out of NerdWallet’s growing Business Intelligence needs.
- Manage and mentor a team of Looker experts and administrators.
- Partner closely with the broader Analytics team to understand the Business strategies and the associated measurement needs.
- Establish clear vision and requirements for data structure best suited to NerdWallet BI needs.
- Collaborate with Data Engineering and ensure effective requirements communication.
- Encourage self-service reporting by building and maintaining the tools needed for it.
- Drive the governance that allows for responsible data democratization and decision making with training, guidance, style guides, access controls and SQL/LookML code reviews.
You are:
- A leader: You inspire confidence in your work and in your team by driving forward data in the business and growing your team’s skill set.
- A creative problem solver: You’re passionate about answering questions with data and always learning.
- A structured thinker: You understand how to break down a complex problem into key drivers to our business and identify how to modify them to improve business metrics. You are skilled at framing problems and accurately scoping out approaches.
- Highly productive: You can work with limited oversight on a day-to-day basis. This role is intended for someone who will take meaningful responsibility and initiative for our business metrics.
- Consumer first and have a positive attitude: You must be motivated to work hard in a fast-paced environment business decisions here can connect and impact millions of users.
Your experience:
We recognize not everyone will have all of these requirements. If you meet most of the criteria below and you’re excited about the opportunity and willing to learn, we’d love to hear from you.
- 8+ years of professional experience in BI or Technology field leading/managing complex technical projects.
- 3+ years of successful business intelligence or analytics team management experience, including employee development, performance management, and delivering results.
- Fluency in SQL with experience using a scripting language like Python or R.
- Data visualization and hands on experience with Looker required (Tableau or similar tools beneficial).
- Experience in cloud databases (Amazon Redshift, Snowflake is preferred).
- Experience in Airflow, or similar BI/analytics workflow tools
- Experience in Amplitude or similar web analytics tools.
- BA/BS degree, Masters a plus – preferably in a quantitative field like Math, Statistics or Economics.
Where:
- This role will be based in San Francisco, CA or remote (based in the U.S.).
- We believe great work can be done anywhere. No matter where you are based, NerdWallet offers benefits and perks to support the physical, financial, and emotional well being of you and your family.
What we offer:
Work hard, stay balanced (Life’s a series of balancing acts, eh?)
- Industry leading medical, dental, and vision health care plans for employees and their dependents
- Rejuvenation Policy Flexible Time Off + 13 holidays + 4 Mental Health Days Off
- New Parent Leave for employees with a newborn child or a child placed with them for adoption or foster care
- Mental health support through Ginger.io
- Financial wellness, guidance, and unlimited access to a Certified Financial Planner (CFP) through Northstar
- Paid sabbatical for Nerds to recharge, gain knowledge and pursue their interests
- Health and Dependent Care FSA and HSA Plan with monthly NerdWallet contribution
- Weekly Virtual Bootcamp, Yoga, and Mindfulness Meditation sessions
- Monthly Wellness Stipend, Cell Phone Stipend, and Wifi Stipend
Have some fun! (Nerds are fun, too)
- Nerd-led group initiatives Intramural Sports, Employee Resource Groups for Parents, Diversity and Inclusion, Womxn, LGBTQIA, and other communities
- Hackathons, Happy Hours, and team events across all teams and departments
- Company-wide events like Little Nerds Day (aka bring your kids to work day, even if you’re remote!) and our annual Charity Auction
Lifestyle (Be your best self – we’ll take care of the details)
- Our Nerds love to make an impact by paying it forward Donate to your favorite causes with a company match
- Work from home equipment stipend and co-working space subsidy
- Anniversary recognition program choose from different items and experiences
- Commuting stipend
Plan for your future (And when you retire on your island, remember the little people)
- 401K with company match
- Annual Enrichment Stipend for learning and development
- Be the first to test and benefit from our new financial products and tools
- Access to Rocket Lawyer for online legal support and resources
APPLY HERE
by Ronald Barron | Jan 12, 2022 | Uncategorized
Employer: Epson America
Epson is a global technology company at the forefront of technological revolutions in imaging, robotics, precision machinery and electronics. As a Sr. IT Customer Service Representative (NOC Technician) you will be the first responder and fixer for anything from server, network, and other infrastructure related problems, internal incidents, and Help Desk support. You will need to be comfortable multitasking to reactively address issues effecting players and service.
You will report to the Technical Services Manager and work closely with the Operations and Technical Services teams.
This position can be 100% remote. (If preferred it can also be hybrid out of Epson America’s headquarters in Los Alamitos, CA.)
The successful candidate will perform tasks including but not limited to the following functions:
- Monitor, notify, fix and escalate alarms related to production systems.
- Adhere to the shift schedule for the NOC Team and comply with all company and department policies.
- Document issues using the Ticket Tracking System and follow the Escalation and Notification Process.
- Develop and maintain documentation for NOC operations.
- Constantly improve the alerting of supported systems by adding, removing or revising alerts to better reflect the current platform operations or as requested by management.
Job Responsibilities:
- Troubleshoot & perform basic system administration tasks for Windows and Linux Servers, and network equipment.
- Perform patch management of windows and Linux servers both on-site and cloud
- Ensure backups are successful
- Adopts and follows best practices and develops procedures where appropriate.
- Monitors and proactively supports products and services to assure their performance, availability, security, and capacity.
- Diagnoses, isolates, and resolves problems with supported technologies, products, and services. Identifies and performs documented root cause analysis.
- Participate and manage key infrastructure projects as an individual, with the team members of the department, and with Epson’s business groups.
- Will monitor and manage Control-M job execution for production
Requirements:
- 5 plus years working in NOC, Operations, or System Administration role
- Experience with Enterprise Monitoring solutions. Example: SolarWinds
- ITIL based Ticketing systems. Example: Ivanti Service Manager
- Must have experience with Linux and Windows systems, which include patch management solutions. Example: SCCM and Satellite Server.
- Experience in working with Active Directory (Provide user provisioning management e.g. new account set-up, security access creation, account removal at termination, etc…)
- Experience with automation. Example: Ansible
- Familiar with cloud. Example: AWS, Azure, GCP
- Experience with enterprise backup solutions. Example: VEEAM
- Job scheduling experience; controlling unattended background program execution for production and Q/A systems (i.e. BMC Control-M)
- Strong verbal and written communication skills
- Network infrastructure experience is a PLUS
APPLY HERE
by Ronald Barron | Jan 12, 2022 | Uncategorized
Employer: Alvaria
Alvaria employs a team of passionate individuals who are changing the face of customer engagement. Over our 40-year history we have empowered employees by creating an inspired community that values Urgency, Accountability & Results. Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting technologies including cloud, mobile and artificial intelligence.
Job Description
- Individual who partners with our Sales team that is capable of understanding and documenting technical and functional requirements from our customers and translate them into a successful solution design.
- Ability to understand the customer’s business needs and demonstrate why your designed solution will support the long-term success of the project and their business.
- Work with a wide variety of customers; ranging from small to large, non-enterprise or enterprise systems and across multiple verticals; to ensure that our delivery team are perfectly positioned to implement a project that is focused on long term success.
- Will run detailed scoping sessions with customers, capturing their business requirements and deliver Quotes and SOWs in an efficient and timely manner.
- Act as the conduit between our sales and our project delivery team, ensuring that we design high quality and effective technical solutions to our customer’s business challenges.
- Will be the front line for technical support for the Implementation Consultants implementing the solution that has been created from the client sessions
- Will work with Alvaria’s customers as a partner and have the understanding in both words and actions that our success is dependent on our client’s success.
Qualifications
- Must have strong Linux, Windows, Windows Server, LAN, and WAN Networking.
- VMWare, Hyper-V preferred.
- VoIP and telephony configuration and troubleshooting skills.
- Advanced level of technical knowledge of Alvaria solutions and related technologies.
- Strong knowledge of cloud fundamentals, architecture, and principles preferred.
- Amazon Web Services knowledge preferred.
- Apply specialized knowledge of Alvaria products to define and develop project documentation.
EDUCATION AND/OR EXPERIENCE
- Minimum 4+ years of experience.
- Bachelor’s degree in relevant field or equivalent experience.
- Ability to pass a background check may also be required.
- Ability to work US normal business hours.
- Functional use of MS Office; Word, Excel, PowerPoint, Visio and the ability to learn and utilize resource tools specific to Alvaria.
APPLY HERE
by Ronald Barron | Jan 12, 2022 | Uncategorized
Employer: Alvaria
Alvaria employs a team of passionate individuals who are changing the face of customer engagement. Over our 40-year history we have empowered employees by creating an inspired community that values Urgency, Accountability & Results Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting technologies including cloud, mobile and artificial intelligence.
Job Description
From the merger of two leaders in the CX space, ASPECT Software and Noble Systems, comes ALVARIA. A new global force delivering leading edge Customer Experience and Workforce Engagement software as well as cloud services technology solutions for enterprise Contact Centers. We blend the agility of a start-up mentality with the stability of an established enterprise, challenging the market with renewed thinking and best-of-breed business solutions.
Our solutions simplify and improve the customer and agent experience. Our complete suite of Contact Center and Workforce Engagement & Optimization solutions helps companies keep agents engaged while providing exceptional customer service experiences. Our flexible, highly scalable applications for interaction management, IVR/self-service, chatbots/AI, workforce optimization and more, are available on-premises or in any hosted, private or public cloud environment.
Make a Difference
Our people define who we are. The curious, driven, creative, fun individuals who are drawn to ALVARIA bring skills sets and cultural differences from around the world. They love innovation, challenges and empowering our customers to engage seamlessly and efficiently — every member of our team is dedicated to creating amazing customer contact experiences – for our customers and our customers’ customers. If you like developing new solutions and turning big ideas into reality, ALVARIA is the place for you. At ALVARIA, you’ll work with smart and motivated people to make a difference for the companies we serve.
GENERAL SCOPE & SUMMARY
QA engineers work independently and with peers to determine product quality, identify potential issues, and evaluate release readiness.
PRIMARY ROLE & RESPONSIBILITIES
- Design test plans, scenarios, scripts, and procedures.
- Execute test cases against new features or bug fixes and report any issues.
- Work with closely and collaboratively with software developers and support engineers.
- Work towards test automation and review automated test results.
- Review software documentation to ensure technical accuracy, compliance, and completeness.
- Write release notes.
Qualifications
SPECIALIZED KNOWLEDGE & SKILLS
- Bachelor’s degree in Computer Science or related degree OR the equivalent experience in software testing.
- 1+ year experience as a QA engineer OR 3 years experience as a software support engineer.
- Previous experience designing, implementing, and executing test plans.
- Experience with relational databases including ability to write basic SQL queries.
- Working knowledge of both Linux/Unix and Windows.
- Ability to follow through on multiple tasks while working under tight deadlines and pressure.
- Ability to pay careful attention to details.
- Logical thinking and creative problem solving.
- Excellent verbal and written communication skills.
PREFERRED JOB SKILLS
- Experience with server-side software testing.
- Experience with web-based software testing.
- Experience with Jira or other issue tracking systems.
- Experience with Zephyr or other test tracking systems.
- Experience with automated software testing.
- Experience with PostgreSQL.
- Experience with Agile/Scrum environment.
- Experience coding with python or similar.
- Experience with telephony/SIP systems or contact center environments.
APPLY HERE
