by Ronald Barron | Jan 12, 2022 | Uncategorized
Employer: US Foods
US Foods is seeking a junior level technical individual to work with a team of other technical Service Desk Agents. This role will be responsible for answering incoming support calls from internal and external customers. It will serve as a point of contact for escalation for support issues by utilizing the Service Desk tools to enter data into the tracking system and the utilization of the solution database along with other business systems. This position may have interaction other with the Technical Support teams across the organization.
This position has been segmented as Remote Anywhere meaning the work is performed 100% Virtually/Remotely anywhere in the United States excluding Hawaii and U.S. Territories.
The work schedule for this position is: Tuesday through Saturday from 8:00pm-5:00am AZ time/(9:00pm-6:00am MT/10:00pm-7:00am CT/11:00pm-8:00am ET)
Responsibilities:
- Escalates problems to higher level technical support professionals when necessary.
- Works in a team setting, sharing information with others when necessary.
- Adheres to and implements policies, methods, and procedures for the effective management and control of the Service Desk function.
- Utilizes company resources to increase knowledge in the organization’s custom business applications, processes, software and technologies used.
- Interacts with the appropriate technical and professional services personnel to resolve ongoing problems.
- Entry level knowledge of at least 40 percent of the organization’s applications, technologies and operating systems as well as expert knowledge of company business processes and functionalities.
- Understands Service Desk activities and documented resolutions and can identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Implements and enforces escalation policies & procedures.
- Access knowledge data base and frequently asked questions resources to aid in problem resolution.
- Maintains current and highest level of technical skill in field of expertise as well as utilize company resources to increase knowledge in the organization’s custom business applications, processes, software and technologies used.
Education/Training:
- High School Diploma or equivalent required
- Bachelor’s degree preferred
- Certifications: ITIL Foundations certification preferred but not required
Related Experience/Requirements:
- Two years IT technical service/help desk experience is required
Knowledge/Skills/Abilities:
- HPSM (HP Service Manager) experience strongly preferred
- Entry level knowledge of Internet, Intranet, Mainframe and client/server environments
- Entry level knowledge in Incident Management processes
- Understands and follows IT key controls related to SOx and audit
- Ability to work various shifts which could include weekends, evenings and holidays (see above)
APPLY HERE
by Ronald Barron | Jan 12, 2022 | Uncategorized
Employer: Parexel
Job Description:
A Real-World Evidence Consultant will design and execute real-world evidence (RWE) research studies to provide valuable insights and evidence for pre-clinical portfolio decisions, clinical programs, product reimbursement & access strategies, regulatory and HTA evidence submissions packages.
- Provide consultation on data source identification and methodological aspects of observational database analytics
- Incorporate appropriately latest methodologies and analytic techniques
- Develop study protocols, methodology/statistical analysis plans, study reports, study publications
- Lead project task execution by ensuring study progress, organizing project data, communicating appropriately, and coordinating internal and client meetings
- Manage projects to ensure each is executed according to agreed scope, high quality, and on time
- Analyze, synthesize, and interpret data findings from studies
- Communicate effectively research findings to internal and external audiences as needed
- Provide RWE associates guidance on the implementation of the RWE research studies
As a RWE Consultant, you will have the opportunity to work on RWE studies and help clients solve strategic, tactical and operational challenges. You will serve on multiple project teams and ensure the delivery on high impact projects to clients. You will have the opportunity to contribute to thought leadership and innovation within projects and practice areas. Finally, and most importantly, you will contribute to put patients first by bringing in real world patient insights throughout the product lifecycle.
Knowledge: Applies extensive technical expertise and has full knowledge of other related disciplines.
Problem Solving: Develops technical solutions to complex problems which require the regular use of ingenuity and creativity.
Discretion: Work is performed without appreciable direction. Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed from a relatively long-term perspective for desired results.
Impact: Guides the successful completion of major programs and may function in a project leadership role. Erroneous decisions or recommendations would typically result in failure to achieve major organizational objectives.
Liaison: Represents organization as prime technical contact on contracts and projects. Interacts with senior external personnel on significant technical matters often requiring coordination between organizations.
Qualifications:
- Advanced degree (PhD/Masters) in the Data analytics, Programming, Health Informatics, Biostatistics, Epidemiology, Data Science, Decision sciences, Outcomes research or related analytic field with health science application
- At least 4-5 years experience (consulting/pharma/academia) conducting RWE/Outcomes research with various data sources across HealthCare such as Electronic Medical Records (EMR)/Electronic Health Records (EHR), Administrative Insurance Claims data, Safety and Research Registry data, and Medical Device and Sensor data
- Ability to understand, profile, validate, and analyze large data sets
- Professional programming skills with SAS/R and SQL. Python programming experience is a plus
- Ability to synthesize and communicate findings in a clear and easy to understand form which resonates with audience(s) while maintaining the integrity of key findings
- Excellent verbal and written English skills
- Strong problem-solving skills
- Demonstrated proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)
- Strong attention to detail and delivery of high quality outputs
APPLY HERE
by Ronald Barron | Jan 12, 2022 | Uncategorized
Employer: HubSpot
In this role you will get to:
- Manage the application layer for HubSpot’s Wiki environment
- Assist in the migration and implementation of our upgraded Wiki infrastructure
- Test and deploy new features and configurations
- Troubleshoot issues as they arise, working directly with internal customers to reduce any points of friction as quickly as possible
- Partner closely with the Wiki Product Manager, thinking creatively for technological solutions to realize the broader vision for the Wiki experience
- Stay close to multiple vendor roadmaps, managing any changes that could impact the HubSpot environment
- Document how-tos and best practices for support redundancy amongst the team
- Assist in the management of other Collab team systems
- Work across a broad range of stakeholders within BizTech, Security and other HubSpot teams
We are looking for people who:
- Have experience managing SaaS technologies, including a social intranet or similar business critical system, in a scaled corporate environment
- Have experience administering Confluence, SharePoint, Jive or other enterprise social intranet / internal community platforms
- Are passionate about ensuring a delightful experience within enterprise tools
- Are comfortable supporting a diverse employee user base with a variety of technical literacies and can translate complex concepts with empathy
- Demonstrate sound troubleshooting capabilities and change management skills to minimize adverse effects of system changes
- Can design systems with a security-first approach
- Have experience translating desired business outcomes into a set of technical tasks that build towards the desired deliverables and outcomes
- Have a future-oriented mindset – architecting system configurations that will set us up for scale
- Have experience acting as a technical owner of dynamic, mission critical enterprise systems
- Demonstrate strong customer service skills, empathizing with customers and prioritizing their needs over backend processes
- Detail-oriented with demonstrated analysis and follow-through skills
- Work effectively with vendors on system related changes and any outage scenarios
- Experience integrating systems for working with APIs, is a plus
- Experience with the Velocity coding language and/or Java, is a plus
- Have a team-first mindset with a willingness to do whatever it takes to help the broader team succeed
APPLY HERE
by Ronald Barron | Jan 12, 2022 | Uncategorized
Employer: Spline
At Spline (twitter.com/splinetool), we are building a design tool to create 3d content for the web.
We are looking for someone who can help us solve Spline app technical/graphic challenges.
What’s the job?
– Write JS code to solve graphic/visual/technical challenges.
– Work with 3d libraries (Three.js, WebGL, others) to build 3d tools.
– Work closely with frontend devs for UI integration.
Required experience
– Javascript Development experience (3+years) with NodeJS/ReactJS (or similar) and today’s front-end development standards.
– Most relevant to us: Experience (3+ years) working with WebGL/Three.js/Shaders/Canvas or any other 3d/2d graphics library.
– Please share links of real-life work examples.
Optional experience
– Experience with Computer Graphics in general (Shaders/GLSL, Raytracing, etc.) using other programming languages.
Why working with us?
Our goal is to rethink the design process: 3d first, realtime, always, and interactive. There is so much tech progress happening, but the creative tools available are still the same: hard to use, technical, not web-based, and costly.
If you are interested in the creative world and love working in tech challenges, you will get fun!
APPLY HERE
by Ronald Barron | Jan 12, 2022 | Uncategorized
Employer: Avaya
ABOUT THE OPPORTUNITY
The Technical Support Senior Engineer has the overall responsibility of maintaining and executing a cloud migration strategy solution with our client, cross-service teams, and third-party partners. The Technical Support Senior engineer will need to understand the adoption challenges maintaining a Unified Communication infrastructure within a Federally Certified Cloud environment.
ABOUT THE RESPONSIBILITIES
The Technical Support Senior engineer has the responsibilities for maintaining, configuration, daily operation and upgrading of Core Avaya Aura Products including System Manager, Session Manager, Communication Manager, Media Server, Application Enablement (AES), Avaya Aura Device Services, Avaya Session Border Controller Enterprise, Avaya Web Gateway, Avaya Conferencing and Avaya Presence and IX Messaging. Contact Center Products (Elite) SIP Trunks and SIP Endpoints in an FedRAMP environment.
Perform discovery of customer telephony environments for configuration and requirements gathering. Lead active deployment of Avaya Aura UC/CC systems. Develop and implement dial plans, dial plan migration in session manager and communications manager, call routing plan, vectors, VDN’s, IVR scripts. Use Provision to export, modify and import dial plans. Configure voice gateways. Configure and Implement internal CA certificates throughout the applications deployed for the customer. Troubleshoot L2/3 level incidents on core AVAYA products. Participate in P1/P2 escalation calls and provide customer timely updates. Open tickets and manage escalations with AVAYA and/or other manufacturers if necessary.
ABOUT THE REQUIREMENTS
EXPERIENCE
- Avaya Professional Design Specialist (APDS)
- Avaya Certified Implementation Specialist (ACIS)
- Avaya Certified Support Specialist (ACSS)
- Avaya Certified Solutions Architect (ACSA)
SKILLS & COMPETENCIES
- Excellent analytical skills
- Strong interpersonal skills and extremely resourceful
- Accountable and dependable
ADDITIONAL INFORMATION
- Full Time
- Opportunity to work remotely
- Limited customer in person meetings.
- US Citizen
- Meet the personnel security requirements and undergo background checks as defined by FedRAMP
- FedRAMP Moderate baseline, the FedRAMP+ CEs related to personnel security, and DoD personnel security policies.
- Availability to work Night and Weekends
EDUCATION/QUALIFICATION
- Minimum 5 years minimum UC/CC Engineer experience, or combination of a Bachelor’s degree in telecommunications, computer science or related field PLUS at least 2 years UC Engineer experience. Proven expertise with System Manager, Session Manager, Communication Manager. 5+ years hands-on leadership of voice projects and teams related to Avaya Aura UC/CC deployments. 2+ years Avaya Aura System Manager 7.x., Avaya Aura Session Manager 7.x, Avaya Aura Communications Manager and CC Elite 7.x, and Avaya Aura Media Server 7.x. 3+ years Avaya Voice Gateways include G650, G450 and G430. 3+ years voice protocols such MGCP, H323, SIP, SIP Trunks, 3+ years complex dial plan configuration in Session Manager and Communication Manager, 3+ years call handler, auto-attendants and attendant console, 3+ years ProVision configuration tools for adding and updating configuration.
EXPERIENCE
- 5 – 6 years of experience and a Bachelor degree or equivalent, or 4 years of experience and a Master degree or equivalent
EDUCATION
- Bachelor degree or equivalent experience
- Master degree or equivalent experience
APPLY HERE
