by Ronald Barron | Mar 3, 2022 | Uncategorized
Employer: Envira Gallery
We are looking for a talented and personable Technical Support Specialist who loves working with people. If you are a troubleshooter with an abundance of patience and enjoy helping others reach their goals, this may be the position for you.
You’ll help our Envira Gallery and Soliloquy WordPress plugin users with various technical and usability issues. Collaborate with our Support and Dev Team via Slack. You will build relationships based on trust which result in happy, passionate, and loyal customers through listening to their needs.
The ideal candidate will be a problem solver, analytical, have superb communication and technical skills, and can work in a dynamic, constantly evolving environment. Customer experience is a top priority.
Role Responsibilities
- Answer pre-sale, education and product-related questions through email support and live chat.
- Troubleshoot and resolve configuration and technical issues for customers so they can succeed with our product
- Prepare technical documentation for internal and customer use
- Test the product in real-life situations before release
- Work closely with developers and report bugs through GitHub
This outline indicates the major responsibilities of this role on a regular basis. This is not an exhaustive list of role responsibilities.
Required Qualifications
- Strong verbal and written skills in English
- Ability to work independently
- Experience with WordPress CMS, Plugins and Themes
- Experience with front-end technologies: JavaScript, HTML, and CSS
- Excellent troubleshooting skills and comfortable using the debugging console to identify and resolve issues from the browser.
- Excellent analytical and critical thinking skills – you actively seek opportunities to systematize customer service efforts to maintain quality expectations; documenting and enhancing processes to maximize individual and team productivity.
- Resourceful – you know how to find answers and do homework before reaching out or escalating tickets to more senior team members
- Excellent time-management skills
Preferred Qualifications
- Experience with software customer service
- Experience with PHP
- Familiar with software testing procedures
- Familiar with Github, creating Github issues and pull requests
- Familiar with writing Technical Documentation
- Familiar with Photography
- Experience working remotely
Key Performance Indicators
- The number of customer support tickets resolved
- Quality of responses as graded by supervisor
- Response time and happiness score (rating from the customer)
- The number of documentation tasks completed
Location
We are a 100% remote company. We support our team working anywhere that suits them, as long as strong communication can be maintained during our core business hours via Slack and your tasks are fully completed each work day.
What we offer
- Work from Home – You can choose to work from home or anywhere that has internet. We value people that are self-motivated to produce results without someone looking over their shoulder.
- Responsible PTO – We all need time away to recharge, travel, take care of personal stuff, or spend time with family and friends. We offer PTO days and official company holidays. After 1 year, you’ll get Responsible PTO, which means you can take whatever time you need off whenever you need it without worrying about how much PTO you have.
- Company Retreats – Our team gets together once a year for a week to share what we’ve learned as well as to hang out and enjoy spending time with the people we work with. All expenses paid.
- Annual Bonuses – We value our team and their hard work which is why we offer annual performance bonuses.
- Paid Parental Leave – After one year with the company 30 calendar days paid maternity/paternity leave and up to 60 calendar days total time off with position guaranteed.
- Invest in You – We offer opportunities for personal and professional development and training. Whether it’s learning new coding languages or design tools, we’ll support you in doing what you love.
- Fun Environment – We’re a welcoming group that loves tacos, video games and silly GIFs. The chats are always fun and sometimes random while we work.
APPLY HERE
by Ronald Barron | Mar 3, 2022 | Uncategorized
Employer: Automattic
We’re building new ways to interact with WordPress. They’re simple, fast, and highly usable. They’re written in the latest web technologies and are being used by millions of people. We want you to help. We’re looking for an experienced JavaScript engineer with:
- A rock solid understanding of the core JavaScript language, HTML5 and CSS3.
- Familiarity with a server-side language like PHP, Ruby or Python.
- Proficiency developing well structured web applications using jQuery, Backbone and Underscore.
- A passion for creating experiences that users will rave about.
- The ability to iterate and ship ideas quickly, with loose (at best) direction.
- A love of Open Source software.
How to Apply
If you feel you might be the best person in the world for this job please send a short email to jobs@automattic.com telling us about yourself and attach a resumé. Include the title of the position you’re applying for and your name in the subject. Proofread! Make sure you spell and capitalize WordPress and Automattic correctly. We are lucky to receive hundreds of applications for every position, so try to make your application stand out. Most hear a reply within two weeks. If you apply for multiple positions or send multiple emails there will be one reply.
by Ronald Barron | Mar 3, 2022 | Uncategorized
Employer: INFICON
Position Overview:
Intelligent Manufacturing Systems (IMS) is a division of INFICON that makes industry-leading scheduling, sampling, and visualization software to optimize semiconductor manufacturing. We have a talented team of Software Developers and are looking for more developers to join us! This is a Remote/Home Office opportunity to work collaboratively with our U.S. and International developers. This position reports to the Applications Engineering Team Manager. INFICON provides a flexible work schedule.
Responsibilities:
- Member of Development team responsible for INFICON/IMS industry leading Sampling Optimization Product
- Develop improved features/capabilities to support existing client deployments
- Develop completely new derivative roadmap products to allow penetration of new markets
- Generate new feature ideas for applications you routinely support
- Develop tools to test your features, improve continual integration tools, and deployment tools
- Communicate with users, other technical teams and management to collect requirements, identify tasks, provide estimates and meet production deadlines
- Provide best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing and operations
- Write technical documentation and support Project Manager’s writing User Documentation
Required Skills and Experience:
- Bachelor’s of Science Degree
- Oracle PL/SQL
- Strong Computer Science fundamentals like Problem Solving, Data Structures, Algorithms and Complexity Analysis
- Comfortable with web authoring tools such as Visual Studio
- Effective communication, comfortable discussing solutions with team and customers
Preferred Skills:
- .NET, C#, MVC, Angular
- Web Service/API
- JavaScript, jQuery, HTML, CSS
- Experience with BitBucket and GIT tools
- Semiconductor Manufacturing Support
- Project Management
- Data Analysis
INFICON provides a dynamic work environment that promotes diversity, equity, and inclusion. Our employees experience on going green initiatives, flexible work hours, and a variety of health and wellness programs.
INFICON’s forward thinking approach offers countless opportunities to design, support, and manufacture a diverse product portfolio that expands globally. Our Lean and Agile work environment offers a competitive salary, relocation assistance, a discretionary bonus and generous employee benefits; major medical, dental, health, vision, 401K, Open PTO, tuition reimbursement and more!
APPLY HERE
by Ronald Barron | Mar 2, 2022 | Uncategorized
Employer: Vox Media
As the leading independent modern media company, Vox Media ignites conversations and influences culture. Across digital, podcasts, TV, streaming, live events, and print, we tell stories that affect our audience’s daily lives and entertain as much as they inform.
About the Engineering Team
- As part of the larger Product, Design and Technology organization, the engineering team builds the products and systems that power Vox Media, including the Chorus publishing platform and the Concert advertising network.
- We value cross-functional collaboration, creativity, efficiency and the ability to learn from and teach those around you.
- We strive to foster a culture built on kindness, empathy and respect for our teammates and the millions of people who see and use our products every month.
What you’ll do:
- Coach engineers on their day-to-day work and their career aspirations, conducting regular 1:1s for your reports, and evaluating their performance quarterly
- Prioritize and plan the work of the team in close collaboration with your engineers, product manager and designers.
- Effectively support a distributed team through virtual and in-person collaboration and culture initiatives.
- Contribute to the recruitment, hiring and training of new team-members while fostering an inclusive environment.
- Shape the direction of our tech stack to ensure performant, ethical and scalable advertising technology in a rapidly-shifting media landscape.
What you’ll bring:
- Experience managing or mentoring technical teams and guiding them to success.
- Empathy, respect and thoughtfulness for your teammates and direct reports.
- Proven ability to create and support a diverse and inclusive workforce.
- Ability to proactively communicate and engage your team across multiple mediums (slack, video calls, email and code reviews).
- Experience working in a matrixed product organization, closely-coupled with designers and product managers.
- A comprehensive understanding of back-end development
- Experience with distributed systems, using standard AWS infrastructure services, such as ECS, Lambda, SNS, and Cloudwatch, or their equivalent in other cloud service providers.
- Great documentation skills.
- Experience with React, Vue, Angular, or Next a plus.
About working at Vox Media:
This is a permanent, full-time position with excellent benefits including flexible hours and generous parental leave. Vox Media strives to provide comprehensive healthcare options for our employees and to ensure that our healthcare and other benefits are LGBTQ-inclusive. You’ll be joining a group of focused, hard-working, creative people who are passionate about doing work that’s challenging and fun and who strive to maintain a healthy work/life balance.
Vox Media is dedicated to the health and wellbeing of all of our employees. All employees in our offices are required to be fully vaccinated against COVID-19, unless they have an approved religious or medical exemption. Employees with approved religious or medical exemptions may be subject to additional safety requirements, including submitting to regular COVID-19 testing and wearing a face covering in our offices.
APPLY HERE
by Ronald Barron | Mar 2, 2022 | Uncategorized
Employer: Heap
- Heap’s mission is to power business decisions with truth. We’re building the next generation of product analytics that helps you surface everything users do on your site and automatically surface unique unknown unknowns that remain invisible with other tools.
- Our goal is to enable everyone to understand their millionth customer as well as they understood their first.
- At Heap, our I group helps customers get their data in and out of Heap and structure it for easy analysis.
- For this role, we’re looking for an Engineering Manager to grow and develop our integrations team and technical platform.
- The Integrations team is responsible for building the systems that allow Heap to ingest data from, and share data to, a diverse set of sources and destinations – including traditional web APIs as well as data warehouses.
- You’ll be responsible for technical strategy, execution, and delivery on a core part of our product experience used by thousands of customers, and you’ll hire, coach, and develop a diverse team of engineers working cross-functionally to inform direction and roadmap.
- You’ll help your team design a new, extensible platform to power our integrations, roll out a steady drumbeat of high-quality first-party integrations, and develop APIs to enable customers and partners to build their own custom integrations.
What you’ll do
- Remotely manage a diverse group of 6-10 engineers ranging from junior to senior. Support their growth and development through continuous coaching and feedback.
- Work closely with product management, product marketing, partners, and solutions to build an extensible integrations platform and bring new integrations to market.
- Own execution and delivery on your eng. team, and help the team balance new feature work with technical debt and platform investment.
- Contribute to a fast-growing engineering organization and help us scale up processes and best practices across the entire company.
We’re a distributed team that operates mostly in US timezones. Because of the high degree of interaction with other teams, for this role, we’re primarily looking for a manager working in the US or a US-adjacent time zone (including all of North and South America).
What we’re looking for
- A track record of leading and coaching diverse teams of engineers (at least 3+ years managing a team of 5 or more engineers)
- A solid engineering background that has kept pace with new technologies, even if it’s been a few years since you coded full time (at least 5+ years of total experience in technical roles)
- Experience running team cadences in a fast-moving, agile environment, and working cross-functionally with product management to set roadmap and direction
- Some amount of relevant experience in building integrations, building data platforms at scale, working with event streaming architectures, and/or a strong understanding of cloud computing (particularly AWS). What you don’t know from our stack (because nobody knows everything!), you’ll be excited to learn and ramp up on quickly.
- Experience working with data warehouse or data engineering technologies a plus (Spark, Snowflake, Redshift, BigQuery)
- A genuine commitment to building diverse teams, and promoting equity and inclusion on your team and throughout the organization
APPLY HERE
