by Ronald Barron | Mar 3, 2022 | Uncategorized
Employer: Bitfocus
About Bitfocus, Inc.
Founded in 2003, Bitfocus, Inc. is changing the way communities nationwide integrate software, systems, data, and policy to innovate and strengthen the nation’s social safety net. We develop software and administer data systems that affect and change lives, connecting our most vulnerable populations to the most effective resources available in their communities. Our products empower organizations and communities to better leverage their resources, helping them to become data-driven in their efforts in all areas of health, human, and social services.
Our diverse and inclusive culture has played a key role in our success at Bitfocus. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.
Bitfocus is a remote organization; this will be a work-from-home position.
This position is part-time, approximately 25 hours per week.
About Our Technical Support Team (TST):
The Technical Support Team is a team of skilled and talented individuals united and dedicated to delivering the 11-Star Experience through support and service to users of Bitfocus software. We apply our individual and collective knowledge, experience, and passion to deliver effective solutions to all those that we support; including each other.
The TST supports users and administrators of Clarity Human Services as subject matter experts of the software. We provide service through multiple channels including email, phone, and chat. We value excellence in support, deep knowledge and testing of our new and existing software features and perpetually exceeding expectations!
Our Core Values
- People First. Always.
- Live in the WOW
- Elevate our Mission
- Start with Yes
- Take Detours
- Practice Humility
- Paint with Numbers
- Speak the truth in kindness
- Grow Together
- Unite in Excellence
Success/Impact Statement:
As the primary point of contact for customers, technical support plays a critical role in the overall customer experience. Receiving many stressful and ad-hoc tasks daily, both technical and emotional intelligence is crucial to providing effective support to Bitfocus customers.
The Tier 1 Technical Support Agent provides entry-level troubleshooting and backend analysis to resolve basic to intermediate requests.
As the Tier 1 Technical Support Agent, you will:
- Research, develop, and deploy solutions to new and emerging issues – escalating to tier 2 agents when appropriate
- Advance your knowledge of features, application, and advantages of Bitfocus software and professional services
- Provide general support including basic HUD and Federal Partner reporting and Clarity Human Services Data Analysis (Looker).
- Complete special tasks as assigned by the Technical Support Manager or Shift Lead
- Serve as a technical resource for user documentation
- Participate in mid-level pre-release sprint testing and QA/QC procedures in collaboration with the development team for product testing and evaluation
- Continually identify opportunities to improve the customer experience and deliver change initiatives to support these opportunities
You will love this position if you are:
- Team Player. Success as a Technical Support Agent requires seamless coordination with the broader efforts of the team and company.
- Tech Savvy. You have strong technical chops, with a deep understanding of databases and data analysis.
- Committed Advocate. You believe in the ability of strong data systems to transform lives and are committed to helping communities share that vision.
- Clear Communicator. Excellent interpersonal and written/verbal communication skills are a must.
- Analytical. You bring a process-oriented mindset that continuously looks for better ways of doing things.
- Creative Problem Solver. You bring innovative, out-of-the-box solutions to complex problems and unique use cases.
- Multitasker. Ability to multi-task, prioritize, and manage time effectively.
Required experience that drives success in this role:
- 2+ years experience in a customer-facing support role
- Degree or certification in computer science or information technology or equivalent experience
- Knowledge and understanding of best practices for customer service
What makes you stand out:
In addition to being a customer-oriented individual with strong time management skills and a responsive leading style, the following skills and experience will help you shine in this role.
- Familiarity or expertise in Clarity Human Services functionality
- Knowledge and understanding of relevant industry standards – including HMIS specifications and reporting
- Experience working on a completely remote team
- Excellent analytical and troubleshooting skills
- Demonstrated ability to work under pressure
- Strong customer service skills
How will Bitfocus support you:
- Robust onboarding and training support
- A unique, friendly, and caring culture! Hear more from our employees on Glassdoor.
- Bitfocus primarily uses Apple computers; all new employees receive either an iMac or MacBook Pro to use in their role at Bitfocus
- Opportunities for professional growth and development
APPLY HERE
by Ronald Barron | Mar 3, 2022 | Uncategorized
Employer: INFICON
Company Overview:
INFICON is a leading provider of innovative instrumentation, critical sensor technologies, and Smart Manufacturing/Industry 4.0 software solutions that enhance productivity and quality of tools, processes, and complete factories. These analysis, measurement and control products are essential for gas leak detection in air conditioning/refrigeration and automotive manufacturing. They are vital to equipment manufacturers and end-users in the complex fabrication of semiconductors and thin film coatings for optics, flat panel displays, solar cells and industrial vacuum coating applications. Other users of our vacuum-based processes include the life sciences, research, aerospace, packaging, heat treatment, laser cutting and many other industrial processes. We also leverage our expertise in vacuum technology to provide unique, toxic chemical analysis products for emergency response, security, and environmental health and safety.
As a Software Developer, you are responsible for developing high quality software. You are responsible for ensuring timely execution of new development, ensuring applications meet Client Requirements, and ease of deployment for Clients and Project Management Team. We follow Agile Software Development methodology. You will work on one or more applications, and you may need to support other applications in need. Being able to multi task and be flexible is important.
Position Overview:
Intelligent Manufacturing Systems (IMS) is a division of INFICON that makes industry-leading scheduling, sampling, and visualization software to optimize semiconductor manufacturing. We have a talented team of Software Developers and are looking for more developers to join us! This is a Remote/Home Office opportunity to work collaboratively with our U.S. and International developers. This position reports to the Applications Engineering Team Manager. INFICON provides a flexible work schedule.
Responsibilities:
- Member of Development team responsible for INFICON/IMS industry leading Sampling Optimization Product
- Develop improved features/capabilities to support existing client deployments
- Develop completely new derivative roadmap products to allow penetration of new markets
- Generate new feature ideas for applications you routinely support
- Develop tools to test your features, improve continual integration tools, and deployment tools
- Communicate with users, other technical teams and management to collect requirements, identify tasks, provide estimates and meet production deadlines
- Provide best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing and operations
- Write technical documentation and support Project Manager’s writing User Documentation
Required Skills and Experience:
- Bachelor’s of Science Degree
- Oracle PL/SQL
- Strong Computer Science fundamentals like Problem Solving, Data Structures, Algorithms and Complexity Analysis
- Comfortable with web authoring tools such as Visual Studio
- Effective communication, comfortable discussing solutions with team and customers
Preferred Skills:
- .NET, C#, MVC, Angular
- Web Service/API
- JavaScript, jQuery, HTML, CSS
- Experience with BitBucket and GIT tools
- Semiconductor Manufacturing Support
- Project Management
- Data Analysis
INFICON provides a dynamic work environment that promotes diversity, equity, and inclusion. Our employees experience on going green initiatives, flexible work hours, and a variety of health and wellness programs.
INFICON’s forward thinking approach offers countless opportunities to design, support, and manufacture a diverse product portfolio that expands globally. Our Lean and Agile work environment offers a competitive salary, relocation assistance, a discretionary bonus and generous employee benefits; major medical, dental, health, vision, 401K, Open PTO, tuition reimbursement and more!
INFICON, is committed to ensuring that our online application process provides an equal opportunity to all job seekers that apply without regard to race, religion, ethnicity, national origin, citizenship, gender, age, protected veteran status, disability status, genetic information, sexual orientation, or any other protected characteristic. A notice describing Federal equal employment opportunity laws is available here and here to reaffirm this commitment.
APPLY HERE
by Ronald Barron | Mar 3, 2022 | Uncategorized
Employer: DentaQuest
Job Description
The Manager, Electronic Data Interchange (EDI) is responsible for leading the daily activities and the strategic direction of the Electronic Data Interchange team of analysts in this key leadership role. The EDI team, in partnership with IT and other Operations functions, plays a pivotal role in ensuring that DentaQuest’s, trading partners’, clearing houses’, clients’ and providers’ electronic transactions are consistent with industry best practices and compliant with HIPAA and all state and federal regulations. Using your solid knowledge of EDI, you will strategize, implement, and manage successful EDI solutions that will strengthen our core and further scale our operations. You will serve as a key liaison between internal business and IT functions for all Operations electronic data interchange requirements that may include claims, eligibility, providers and/or encounters. As a key stakeholder and business leader, your commitment to continuous improvement efforts by developing new business processes and strategic leadership will help us best serve our clients, providers, and members.
PRIMARY JOB RESPONSIBILITIES:
- Responsible for the design and architecture of scalable and robust EDI solutions
- Lead the development of database application configurations and tracking mechanisms for EDI
- Ensure development, documentation, and communication of progress reports pertaining to EDI transaction maps, business edits and new trading partner onboarding
- Manage EDI related business support responsibilities, which include production monitoring, file maintenance, ad hoc reporting, and consultation with internal and external users
- Identify EDI process efficiency improvements and implement changes
- Explore opportunities to strengthen and augment our EDI capabilities and expand the utilization of clearinghouses and other trading partner service offerings
- Create and integrate maps and processes within EDI systems
- Participate in and provide analytical support for the design and implementation of new systems
- Ensure complete documentation of EDI maps and business edits and manage the execution of user acceptance testing for healthcare EDI transactions (such as ANSI X12N 835, 837, 997/999, 270/271, 276/277, and 278)
- Perform team administrative duties including status reporting, team development, self/peer/project assessments
- Develop analytical skills, increase applications knowledge within the team, lead efforts to develop department core competencies, execute cross training, carry out personnel management activities and implement succession plans
- Mentor, coach, and guide staff under EDI Management team
- Collaborate with IT management peers to facilitate the alignment of organizational business and information technology strategies and plans
- Provide ongoing internal customer support for EDI product questions and problems
- Ensure appropriate level of support for the ongoing performance of EDI processes and applications
- Maintain a leadership role in setting service direction and ensure compliant standards and policies are maintained
- Collaborate with Operations management peers to improve departmental and organizational performance by developing benchmark measures to evaluate productivity and service quality
- Serve as the organization’s EDI subject matter expert on electronic transactions
- Other responsibilities as assigned
Location(s) Remote, Work from Home,
Requirements
Required:
- Bachelor’s degree
- Extensive experience with EDI especially in a healthcare system environment
- Proficient knowledge in:
- EDI applications including the EDI Gateway, Edifecs suite of tools, Microsoft Biztalk, Microsoft SQL Server, and other applications in support of EDI processing
- HIPAA/EDI X12 5010 healthcare-related transactions such as 270-271, 276-277, 277CA, 277U, 278, 820, 834, 835, 837, 999, and 824
- HIPAA security policies and procedures
- Fluent with commonly used EDI concepts, practices, and procedures within a heath care field
- Knowledge of industry standard health data code sets, most specifically CDT and ICD-9/ICD-10
- Specific knowledge of claims, enrollment, and /or authorizations in a Medicaid or Medicare environment
- Systems implementation
- Experience working with business stakeholders to define application strategies, roadmaps, and funding requests
- Strategic EDI thinking and planning with operational execution excellence
- Strong interpersonal and verbal/written communication skills
Preferred:
- Experience with U.S. healthcare & insurance industry is highly desirable
- Ability to build and foster strong interpersonal relationships in a remote setting
APPLY HERE
by Ronald Barron | Mar 3, 2022 | Uncategorized
Employer: Tinuiti
Summary:
The Solutions Architect is responsible for crafting the right architecture and solution design in order to bring the best data solutions to our Enterprise clients. This role will work cross functionally with Tinuiti’s enterprise clients, internal teams, and partners to drive data solutions that power advanced analytics use cases.
Responsibilities:
- Work with clients and internal teams to understand their business needs around data and analytics, impact and priorities and translate them into technical requirements
- Drive and document the solution architecture and design for client data projects using both partner solutions and internal platforms
- Collaborate with the data engineering and quality assurance teams to drive the implementation and delivery of client projects
- Establish an ongoing engagement model with relevant partners to stay up to date on partner product strategy and roadmap
- Stay informed on the marketing and advertising industry trends and latest technologies around 1st party data on-boarding, identity resolution, measurement and customer data solutions
Requirements:
- 4+ years of experience in a technical, client facing role
- Proven track record of architecting and delivering against project commitments and successful execution with a demonstrated ability to translate customer needs into technical requirements
- Experience setting and managing client expectations
- Experience with cloud technologies (Amazon Web Services or Google Cloud Platform)
- Experience architecting and implementing modern data integration and orchestration pipelines
- Experience working with BigQuery, Redshift or Snowflake
- Experience working with BI technologies such as Tableau, Google Data Studio, Looker etc.
- Experience with Python and SQL
- Knowledge of the advertising and marketing landscape is a must
- Comfortable working in a fast-paced, ambiguous environment with multiple stakeholders
- Experience building and maintaining strong relationships with external partners
- Excellent written and verbal communication skills
Nice-to-haves:
- Experience with Liveramp and other 1st party data-onboarding, identity resolution and cross device solutions
- Experience with Customer Data Platforms is a plus
- Experience with Data Clean Rooms is a plus
APPLY HERE
by Ronald Barron | Mar 3, 2022 | Uncategorized
Employer: Healthgrades
Our goal is to listen, engage, and activate voices across Red Ventures to ensure that all identity groups and perspectives are represented in our work. Our aspiration is to have diverse teams at every level of the company, and we seek candidates who bring unique personal experiences, curiosity and an eagerness to embrace diversity, equity, and inclusion.
AT A GLANCE
Healthgrades is focused on providing trusted information that helps consumers and providers make meaningful connections. As a Data Engineer, you will design, develop, test, and maintain database functionality to support company clients, products, and services while also acting as a technical leader within the team.
What You’ll Do
- Develops data management framework that is effective, scalable, and reliable
- Builds and maintains database structures, ETL processes, stored procedures, audit reports, and data extracts
- Contributes to development of data warehousing solutions to optimize performance
- Researches and prototypes new technologies
- Ensures compliance of structures and systems with data management objectives
- Assists in defining the data management strategy across data domains and products
- Assists in defining and implementing data governance standards, policies, and best practices
- Oversees data transformation, normalization, cleansing, aggregation, workflow management, and business rule application
- Creates and maintains documentation to support developed processes and applications
- Performs quality assurance checks
- Loads, processes, and migrates incoming data feeds
- Creates outgoing data extracts
- Creates relational database models and builds messaging queues
- Provides decision support and fulfills ad hoc requests
- Implements and maintains database training/assessment programs
- Contributes to the development of architectural roadmaps and participates in technical due diligence projects
- Performs periodic reviews to identify improvement opportunities in policies, procedures, and systems
- Leads technical analysis and integration activities for new, external source data
- Serves as an escalation point for complex inquiries or issues
What We’re Looking For
- Approximately 4 years of experience in data engineering
- Experience working with complex database management systems preferred!
- Proficiency with Python and SQL
- Experience with SQL Server, Snowflake, AWS
- Solid understanding of software development methodologies
- Demonstrated prioritization and time management skills to complete tasks and meet deadlines
- Ability to translate ideas into concepts and designs
- Experience adhering to strict design principles, policies, and implementation deadlines
- Willingness and ability to coach and train co-workers on policies, processes, and best practices
- Ability to identify data management performance trends and recommend appropriate systems, process, or technology solutions
- Proficiency in other database technologies may be required for specific structures and/or systems
Pursuant to the Colorado Equal Pay Act, below is a summary of compensation elements for this role at the company if based in Colorado. The following benefits are provided by Red Ventures, subject to eligibility requirements.
- Starting Salary: $80,000 – $100,000*
*Note actual salary is based on geographic location, qualifications and experience - Bonus: 5%
- Health Insurance Coverage (medical, dental, and vision)
- Life Insurance
- Short and Long-Term Disability Insurance
- Flexible Spending Accounts
- Paid Time Off
- Holiday Pay
- 401(k) with match
- Employee Assistance Program
- Paid Parental Bonding Benefit Program
APPLY HERE
