Staff Site Reliability Engineer 

by | Jul 6, 2022 | Uncategorized

Job Description

Staff Site Reliability Engineer

at Valimail

US- Remote

Overview

Envision working on a global communication network that’s used by 3.7 billion people and every day more than a quarter trillion messages cross this network. There’s just one problem: even in today’s modern world, phishing attacks run rampant, costing companies billions of dollars each year. Whether it’s from wire fraud, W-2 thefts, or targeted attacks to steal data, companies have been powerless to protect themselves. Valimail offers a comprehensive solution for stopping fake email, protecting brands, and helping ensure compliance. We’ve already stopped billions of malicious emails from being delivered, won over a dozen prestigious cybersecurity awards, and are lucky enough to have some of the world’s biggest companies as customers, including Fannie Mae, Uber, WeWork, Yelp, and the U.S. Agency for International Development.

As part of our dedication to building a more trusted email ecosystem, we work closely with industry leading companies to improve the space for everyone. As the number of initiatives, organizations, and conversations scale up significantly, Valimail has the need for a skilled Staff Site Reliability Engineer to help us meet these commitments and help the company scale. As Valimail’s next Staff Site Reliability Engineer, you will lead highly visible initiatives that help secure billions of inboxes!

What You’ll Be Doing:

  • Evangelize standard methodologies for building and operating highly reliable systems
  • Serve as the subject matter expert in observability and monitoring
  • Consult in system design to meet reliability and capacity requirements
  • Automate infrastructure and configuration management
  • Conduct timely post-mortems of production infrastructure incidents
  • Be a team leader with all aspects of operational security and compliance
  • Seek out potential threats to security and reliability and advocate solutions
  • Participate in an on-call rotation to receive escalations
  • Work with Amazon Web Services, Ansible, and Terraform

About You:

  • 10+ years of SRE or DevOps experience
  • Passion for reliable, scalable, observable software with strong sense of ownership
  • Experience developing and monitoring mission-critical systems
  • Experience building Infrastructure as Code (preferably with Terraform)
  • Substantial experience with programming languages (we use Ruby, Python, and Golang)
  • Working knowledge of a centralized configuration tool like Chef, Puppet, or Ansible
  • Experience managing, configuring, and tuning data stores (we use Postgres RDS)

Who We Are

Valimail is the global leader in zero-trust email security. The company’s full line of cloud-native solutions authenticate sender identity to stop phishing, protect brands, and ensure compliance; they are used by organizations ranging from neighborhood shops to some of the world’s largest organizations, including Uber, Splunk, Yelp, Mercedes Benz USA, and the U.S. Federal Aviation Administration. Valimail is the fastest-growing DMARC solution with the largest global market share and is the premier DMARC partner for Microsoft 365 environments.

Why Join Us?

  • Competitive pay + participation in employee stock option plan
  • Comprehensive health, dental, + vision coverage
  • Eight weeks of paid maternity leave & Four weeks of paid paternity leave (if the parent also qualifies for STD, this benefit is in addition)
  • Remote First Company, you can work anywhere within the US
  • Unlimited and flexible PTO. We believe balanced, happy, relaxed people do better work

Frequently cited statistics show that women and underrepresented classes will only apply to roles if they feel they meet 100% of the qualifications. At Valimail, we encourage you to break through that statistic. Roles evolve over time, especially with innovation, and you may be just the person we need in the future. NO ONE ever meets 100% of the qualifications. We hope you’re open to learning new skills in order to grow with us. Make our team, your team!

APPLY HERE

Staff Software Engineer, Segment Cloud Foundations 

by | Jul 6, 2022 | Uncategorized

Job Description

Title: Staff Software Engineer, Segment Cloud Foundations

Location: Remote – US

See yourself at Twilio

Join the team as our next Staff Software Engineer on our Segment Foundations team!

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we’re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We’re on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we’re looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

As a staff software engineer in the Segment Cloud group, you will help us build and manage the core events delivery platform that handles 1T events per month and growing. You’ll be working with an incredibly talented team of senior engineers and product leads across the company to build the platform that is at the heart of Twilio Segment.

Responsibilities

The Foundations team works on high-volume distributed systems like Centrifuge that power all of Twilio Segment product lines today. Looking forward these systems are going to be at the heart of delivering events for all of Twilio products. Additionally the team is responsible for driving cost improvements, reliability and security of our core delivery platform.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we’re dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

Twilio is looking for a leader who lives the Twilio Magic and has a demonstrated track record of working in a fast paced and iterative environment. They also have:

  • Minimum of 6 years experience as a Software Engineer, Systems Administrator, Operations Engineer, Site Reliability Engineer, or another similar role
  • A systematic problem-solving approach, coupled with good communication skills, sense of ownership, and drive
  • Experience building very large scale, cost effective and resilient distributed (data) systems
  • Experience operating systems on top of cloud infrastructure such as Amazon Web Services (AWS) or Google Compute Platform (GCP)
  • Experience programming in one or more of the following: Go, Java, C++, or similar languages
  • Have hands-on experience with container orchestration frameworks (e.g. Kubernetes, EKS, ECS)
  • Have hands-on experience in operating event-based systems (e.g. Kafka) capable of processing millions of events per second and petabytes of data each month
  • Have lead teams, large projects, or been the owner of an important system

Location

This position is for remote locations anywhere in the USA and Canada. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn’t what you’re looking for, please consider other open positions.

Colorado applicants:

  • The estimated pay range for this role, based in Colorado, is $160,080.00 – $200,100.00
  • Additionally, this role is eligible to participate in Twilio’s equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

#LI-remote

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

APPLY HERE

Senior Microsoft .NET Developer – PowerApps 

by | Jul 6, 2022 | Uncategorized

Job Description

Title: Senior Microsoft .NET Developer – PowerApps

Location: United States

C: 4.59

Please note that this position is fully remote and oversees the United States. Candidates can be located anywhere in the U.S. and will report to our office in Alpharetta.

Do you want to experience the essence of a large organization in a company with a personal touch? Come and work with us! We are looking for creative, innovative, and collaborative people like you to join our team.

At the heart of Alithya’s values is the well-being of our employees and their families. That’s why, we continue to follow the Public Health Agency of Canada’s recommendations closely.

We remain close to you, while keeping our distance. Phone, Microsoft Teams, Zoom or however you like.

Take your ambitions to the next level

Alithya is seeking a Microsoft Full Stack Developer who can apply their skills and knowledge throughout the various stages of the project lifecycle.

You will provide technical leadership on large and complex projects to the functional team, development team, and clients. Your job will be to understand not only the technical environment, but also the functional requirements of the project. You will work primarily on project execution but may be involved in sales support as well.

As a Power Platform Consultant at Alithya, you will conduct design thinking workshops with customers to identify needs and collect requirements, transform these requirements into concrete business proposals and realize Power Platform solutions to really make a difference every day.

  • Identify creative solutions to meet system/business requirements with and without the development of custom code;
  • Be a trusted advisor to our clients as to the right way to resolve business challenges using the latest technology solutions;
  • Provide effort estimates for system implementation;
  • Perform hands-on technical implementation and deployment of various solutions that are part of the Microsoft ecosystem, mobile applications and JS frameworks as well as backend services and integrations;
  • Develop custom solutions using Microsoft and open source technologies that implement a wide variety of applications (e.g., custom .NET applications and components, websites, portals, ecommerce solutions, mobile applications, SharePoint deployments, PowerApps and Power Automate);
  • Conduct testing and resolve issues;
  • Help determine and translate customer needs into a solution and approach;
  • Contribute to:
    • proposal development;
    • scope, approach, and estimating input to the proposal team;
    • and participate in client demonstrations

When it just clicks!

Does this sound like you?

The ideal candidate will have experience with the following:

  • Microsoft Development:
    • .NET – C#;
    • ASP.NET and MVC frameworks.
  • Microsoft Power Platform:
    • PowerApps / Power Automate / Power Virtual Agents or Power BI;
    • PowerApps Portal, Liquid Templates.
  • Mobile Development Frameworks:
    • Xamarin Forms.
  • JavaScript Frameworks:
    • React.JS – Redux and Redux-Saga;
    • jQuery;
    • AngulaJS.
  • Microsoft SQL Server;
  • Experience with the following would be an asset:
    • Power Platform – PowerApps, Flow, Power BI, Power Automate;
    • Azure – Functions and Logic Apps;
    • Microsoft DevOps – TFS and Git;
    • SharePoint;
    • SQL Server Reporting Services;
    • Digital experience platforms such as EpiServer (big plus);
    • Ecommerce platforms (big plus).
  • Languages required:
    • English: 4/4
      36842 #LI-Remote

WHERE YOU NEED TO BE

Life at Alithya

  • Opportunities to develop and grow your career;
  • Work with diverse technologies, projects, clients and sectors;
  • Spend your days in a creative and innovative environment;
  • Share experience and knowledge as part of an agile and dynamic team;
  • A great harmony between work and personal life;
  • Access to exciting educational opportunities (internal, conferences, events, courses, certifications, etc.);
  • Personal recognition of your important professional contributions;
  • Great cultural diversity across our teams.

APPLY HERE

Director, Workforce Management – Contact Center

by | Jul 6, 2022 | Uncategorized

Job Description

Note from FlexJobs Staff: Please note income information is provided for Colorado residents only, and the employer is open to candidates from other areas. Please inquire with the employer.

Title: Director, WorkForce Management – Contact Center – Telecommute

Location: San Francisco CA US

Job Category: Customer Service and Claims
Job Type: Full-time

This leader is directly responsible for building strong global partner relationships and producing performance results to support the growing acute and ambulatory patient contact center solution at Optum360. This position is a critical member of the patient contact center leadership team, driving a strong patient experience and performance results to service patients with excellence.

In addition, this position will have significant interaction with prospective and current client leadership. This leader must serve as the central liaison for all global vendor partners supporting the patient contact center by partnering to develop training materials as required to educate internal teams on material changes relating to global partner processes impacting clients and patients, as well as educate global partners on changes to Optum processes as applicable.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Responsible for oversight and leadership of patient contact center global partners performance strategies including process improvement, business continuity, project management, quality, compliance, performance management and remediation
  • Leading a team to deliver consistent, strong results for the clients in patient contact centers to including appointment scheduling, customer service, early out and other functions per clientagreements
  • Strategic planning to deliver scalable, evolving solution to meet developing client demands. Collaboration with supporting areas to develop long term standard global operating model
  • Building strong and collaborative relationships with client management leaders to ensure we areexceeding expectations and raising areas of concern proactively
  • Effectively utilize tools and data to capture and continually improve client and patient satisfaction. Ensure leadership team is effectively monitoring and cascading this to the line level staff
  • Ensure that global partners service measures, controls, reporting output and governancestructures are in place and evolve in line with changing business, client and operational requirements and provide regular and proactive updates to senior leadership and impacted client leads on improvement initiatives
  • Analyze and communicate performance metrics to drive performance and improvements across all client teams and throughout the patient contact center to enhance the ongoing strategic businessrelationship between Optum Provider patient Contact Center and external clients
  • Support projects to enable onboarding, implementation and management of new global partners or increased responsibilities of existing global partners as well as new or existing client scope expansion
  • Investigate and resolve all client and patient issues and escalations and present root-cause and solutions; track issues and complaints in a centralized mechanism that enables reporting for trend and patient engagement journey analysis
  • Partner with cross-functional teams including but not limited to: product, quality, LPS, client management, transition, human capital, finance, IT/Telcom, workforce management, and Optum global and revenue cycle operations to manage the development of global partner processes incoordination with internal and external stakeholders
  • Collaborate with operational leadership and client support executives to identify areas of opportunity to improve global partner performance and develop reports and materials to support evidence of quality controls related to global partner functions

Required Qualifications:

  • 5+ years related experience in one or more areas such as process improvement, project management, healthcare operations, etc.
  • 5+ years related experience patient access, admissions, scheduling, patient contact centers, revenue cycle healthcare operations, etc.
  • Experience in working with both on and off shore teams as part of an integrated solution
  • Experience managing multiple projects across disciplines
  • Advanced Proficiency with Microsoft Excel, Word and PowerPoint
  • Demonstrated experience building and maintaining rapport and influence with clients
  • Demonstrated experience in analyzing opportunities and develop creative solutions to a wide variety of unique implementation challenges
  • Ability to manage and support organizational change and assist individuals through the transition
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Preferred Qualifications:

  • Bachelor’s degree or higher
  • Lean/Six Sigma Green Belt certification
  • 2+ years of project management experience
  • 1+ years process improvement experience with demonstrated results executing process improvement projects using traditional methodologies (Lean Six Sigma, Root Cause Analysis, and PDSA)
  • EPIC systems experience
  • Capable of interpreting, communicating and executing organizational mission and value concepts to a wide range of organizational and community representatives
  • Excellent communication, leadership, customer service, facilitation, and problem-solving skills

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado/Connecticut/Nevada residents is $97,300 to $176,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

APPLY HERE

Senior Director of Product Management 

by | Jul 6, 2022 | Uncategorized

Job Description

Title: Senior Director of Product Management

Location: United States

The Senior Director of Product will help build a new product offering for RVO Health. Our goal is to create a new consumer-facing membership offering that ties our product portfolio together and provides value to members. RVO Health is a joint venture with Red Ventures and United Health Group’s Optum Health group. We are on a mission to help all 330MM Americans live stronger, healthier lives by making the healthcare system work better for everyone.

What You’ll Do:

  • Guide our membership product development from concept to product-market-fit.
  • Lead a Product Management and Product Marketing team that brings it to life, owning their professional development in addition to inputs to the business.
  • Provide indirect leadership and direction to the Engineering, Creative, and Data teams such that the comprehensive product vision comes to life.
  • Be an indirect leader to a Platform (BED PdM) squad that will build internal platforming to support the FED product vision.

What We’re Looking For:

  • Experience in consumer technology and digital product development, including at least 4 years of management experience and experience doing qual work to build net-new product concepts that find good product-market fit.
  • A true growth-stage leader – one who loves that every day is different where no task is too small; an entrepreneurial spirit that is flexible, experimental, and resourceful
  • Ability to win followership and be an active and collaborative thought partner
  • An appreciation for design and an ability to translate customer needs into compelling experiences and products

Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.

  • Starting Salary: $175,000-225,000 *Note actual salary is based on geographic location, qualifications and experience
  • Equity and Bonus potential
  • Health Insurance Coverage (medical, dental, and vision)
  • Life Insurance
  • Short and Long-Term Disability Insurance
  • Flexible Spending Accounts
  • Paid Time Off
  • Holiday Pay
  • 401(k) with match
  • Employee Assistance Program
  • Paid Parental Bonding Benefit Program

Who We Are:

Founded in 2022, RVO Health is a new healthcare platform of digital media brands, services and technologies focused on building relationships with people throughout their health & wellness journey. We meet people where they are in their personal health journeys and connect them with both the information and the care they need. RVO Health was created by joining teams from both Red Ventures and UnitedHealth Group’s Optum Health. Together we’re focused on delivering on our vision of a stronger and healthier world.

RVO Health is comprised of Healthline Media (Healthline, Medical News Today, Psych Central, Greatist and Bezzy), Healthgrades, FindCare and PlateJoy; Optum Perks, Optum Store and the virtual coaching platforms Real Appeal, Wellness Coaching, and QuitForLife.

We will use the remainder of 2022 to separate from Red Ventures and fully transition into the new entity. We will communicate fully and transparently along the way, honoring the culture, people, processes and spirit that got us to this point.

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.

RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person’s merit and qualifications.

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com.

APPLY HERE