by Ronald Barron | Aug 3, 2022 | Uncategorized
Job Description
Tech Platform Specialist (Internal Tools Product Owner)
Location: Remote (United States)
#KeepGrowing with Nutrafol
Come grow with us. We’re a growing company. Everything we do, we do to help people grow into the best version of themselves.
As the pioneers of hair wellness, we create natural, clinically effective solutions for hair growth and provide support for people at every step of their hair journey. Our multi-factorial approach targets the root causes of hair thinning using a patented blend of medical-grade botanicals — and is recommended by over 3,000 physicians and hair professionals for trusted, reliable results.
We never settle, and are continuously challenging existing treatments and methodologies to advance the frontier of hair science. As we help our customers grow, we grow too — by embracing individuality and differences, leading by example, and empowering ourselves and others with our passion for wellness and innovation.
Keep growing. It’s our mantra. Our commitment to helping anybody and everybody committed to realizing their own potential to grow.
About You
The Internal Tools Product Owner is responsible for working closely with our internal teams to understand what employees need to work more efficiently and integrate new technology. You will ensure that our organization is supported at the same level that we support our customers, bringing new technology and best in class experience to the employee toolset. You will work closely with our internal stakeholders on prioritization, strategic alignment and ensuring we improve the day to day experience of all teams in every part of the company. This role will report to the VP of Engineering.
Responsibilities
- Prioritizes, plans and communicates on the steps identified to deliver projects by controlling a high level roadmap for all work happening and upcoming.
- Establishes partnership with key stakeholders to identify opportunities to improve employee experience and efficiency.
- Contributes to business results by delivering products with high value for the organization, unlocking new capabilities and ensuring highest quality experience for employees.
- Lead requirements gathering, manage product design process: from first concept design to development handoff, and drive product development efforts by partnering with our engineering team and external partners.
- Owns the prioritization of all incoming work to identify early roadblocks against critical launch dates.
- Write acceptance criteria, answer questions from partners, clarify requirements, etc.
- Leads product discovery including drawing insights from data analysis, and stakeholder conversations.
- Establishes regular communication cadence with business stakeholders to ensure research, design, and development stay aligned to the company’s digital strategy.
- Builds product documentation within JIRA, runs the main JIRA board, and communicates release notes to stakeholders.
Requirements
- 5+ years of experience serving in a similar role of a Product/Customer Experience Team
- Demonstrated experience writing user stories or consumer focused software requirement specifications
- Ability to troubleshoot issues quickly and find solutions independently
- Able to carry out tasks with little or no supervision
- Analytical mind and problem-solving aptitude
- Strong organizational skills
- Experience with JIRA and Confluence, or equivalent tools
- Able to be agile and adapt to changing business needs
- A team player, but can work independently, too
- Excellent written and verbal communication skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks
Perks & Benefits
- Fully remote work experience, including a one-time allowance for home office setup
- Comprehensive medical, dental, and vision package, including FSA program
- 401K with 50% match
- Flexible PTO
- Two company-wide wellness breaks every day
- Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
- Monthly wellness stipend
- Monthly work from home stipend
- Monthly cell phone stipend
- Annual learning & development stipend
- Virtual happy hours, yoga, and meditation sessions throughout the year
- Free meditation app membership (Headspace)
- Free Nutrafol subscription
- Pet insurance and benefit programs
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by Ronald Barron | Aug 3, 2022 | Uncategorized
Job Description
Business Consultant
Location: Anywhere in the United States
As a CRM Consultant, you will be responsible for leading multiple simultaneous Unanet implementations of varying complexity, while ensuring client satisfaction and success.
What You’ll Do
- Lead implementation activities for integration & other implementation engagements
- Understand and interpret client’s business and accounting policy requirements in order to configure and map their integration to their needs
- Translate client requirements into business & technical requirements for custom integrations
- Assist clients with their milestones for the integration including (but not limited to) first Payroll, first Employee Changes, etc.
- Initiate, execute, and support the customer throughout the implementation process to aid their successful adoption of Unanet
- Coordinate and complete requirements gathering and configuration activities; such as core data load for projects, tasks, customers, employees, subcontractors, etc.
- Lead customer training during Unanet engagements as directed
- Adhere to standard Unanet milestone-based implementation process
- Coordinate with the project manager to ensure the project remains on schedule and within budget
- Maintain target utilization as determined by supervisor
- Collaborate with supervisor to organize workload to support multiple, simultaneous implementations
- Support efforts to continuously improve Professional Services processes and procedures
- Participate in group meetings and training sessions when appropriate to gain experience and knowledge about the Unanet product
- Stay up to date on new Unanet product feature functionality
Your First 90 Days
In your first 30 Days:
- Attend HR Employee Orientation and meet Unanet team
- Review all pre-recorded videos of Unanet features available on the HelpCenter
- Review all pre-recorded videos of Unanet features available within the Learning management System
- Attend all available training sessions and webinars
- Shadow other Connect/Implementation consultant on at least four (4) engagements
- Develop a detailed training plan with your manager
In your first 60 Days:
- Continue to shadow implementations and continue to work through the defined training plan
- Attend all available training sessions and webinars
- Take lead on at least two (2) projects with assistance from Senior Consultants
- Utilization Target of 20%
In your first 90 Days:
- Continue to shadow implementations and continue to work through the defined training plan
- Lead all or some portions of client implementations
- Take lead on at least two (2) projects with minimal assistance from other Consultants
- Utilization Target of 40%
Who You Are
- Combination of 3+ years of accounting experience and/or technical experience (Integrations, Technical Requirements, Data, etc.)
- Must have some accounting/finance experience
- Bachelor’s degree in Accounting, Computer Science, or a related field
- Experience with various accounting systems, project management, and/or practical accounting experience
- Proficient at working with and manipulating large data sets using Excel
Your Differentiators
- Experience in Government Contracting
- Prior business consulting experience
- Experience using government accounting software such as Deltek, Microsoft Dynamics, and QuickBooks is preferred
Our Values
- We are a Team. Employees, customers, and partners working together.
- We are Customer-Focused. Customers are the heart of everything we do.
- We are Driven. Seeking exceptional outcomes.
- We Own our Success. Every employee has a stake in our company.
- We do the right thing and have fun in the process.
The salary range for this opportunity is $80,000 – $95,000 per year. You will be eligible for discretionary bonus compensation, subject to plans that may be in effect from time to time. You will further be eligible to participate in Unanet’s employee benefits plans and programs.
APPLY HERE
by Ronald Barron | Aug 3, 2022 | Uncategorized
Job Description
Principal Ansible Automation Engineer – US Works From Home
Location WORKS FROM HOME, United States of America
Job Id 297357
About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology
The Role
Provide expert technical direction in the analysis of diverse and complex systems including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media. Provide expertise to network and IT teams in the implementation of recommended solutions for identified technical system issues.
The Main Responsibilities
- Ensure the implementation of solutions utilizing advanced technical expertise learned from diverse and complex client environments.
- Serve as architecture lead on major projects with the ability and expertise to develop overall architectural direction.
- Initiate and execute advanced research and development activities of significance to future IT business strategies.
What We Look For in a Candidate
- Bachelors degree or equivalent education and experience. Typically with 12+ years related experience or 10+ years related experience with Masters degree
- Expert working knowledge of network automation technologies including Python, Ansible, Git
- Experience with Ansible collections, especially comfortable creating Ansible modules
- Good Unix skills
- Experience with Jinja, Yaml, JSON, Docker
- Experience with Orchestration systems like Itential is a plus
- Knowledge of Networking technologies: routing, switching: MPLS, BGP, IS-IS, OSPF, SD-WAN
- Analytical skills – diagnosing problems and defining root cause analysis
- Excellent communication skills (oral/written) and ability to work in a team, cross framework collaborative environment
- Proven experience or demonstrated capability in leading IT transformational initiatives in complex, dynamic environments where agile was applied at scale
- Excellent decision making and critical-thinking skills
- Ability to learn and support new technologies and train others
- Highly motivated self-starter with a positive attitude
- Outstanding organizational and communication skills
What to Expect Next
Requisition #: 297357
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Range
Salary Min :
115740
Salary Max :
257280
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We’re able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
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by Ronald Barron | Aug 2, 2022 | Uncategorized
Job Description
Quality Assurance and Training Specialist
Remote, US
About Extend:
Extend is modernizing the $100 billion-per-year extended warranty and protection plan industry using cutting-edge technology, and top-notch customer service. After a $260M Series C financing round, we are ready to continue to scale our organization and grow beyond our $1.6B valuation.
Our API-first solution allows any merchant to offer extended warranties and protection plans, both online and offline, while also providing a merchant’s end customers with a vastly improved and modern support experience that eliminates many of the issues customers face today with legacy underwriters.
We are a venture-backed startup based in downtown San Francisco that is led by founders who have previously had multiple successful exits. Extend is simplifying the technology stack for the extended warranty industry.
About the Role:
Extend is looking for a Quality and Training Specialist to help train and support our claims adjudicators to run efficiently and effectively. We are looking for someone to build our quality and training department with customer experience as the core focus. This person will be responsible for quality evaluations, training curriculum, training and monitoring CSAT results building solutions for trending behaviors impacting customer experience. Additionally, this person be responsible and involved with the rollout of new technology for training curriculum tools and speech analytics quality automation.
What You’ll Do:
- Monitor, evaluate and score inbound calls and emails against established quality assurance instruments and standards
- Review, evaluate, and score open and closed customer issues tickets against established quality assurance instruments and standards
- Participate, as needed, in calibration sessions, employee communication sessions, and/or creation of communication tools
- Supports and communicates business goals, quality standards, processes and procedures and policies
- Ensures the agents adhere to predetermined quality assurance standards and the business’s standard operating procedures
- Conduct / Lead quality training sessions
- Monitor calls to provide feedback regarding customer experience, product information given and procedures
- Provides performance expectations, action plans and development plans to improve call quality
- Provides accurate and timely reports on a daily, monthly, month-to-date and year-to-date rolling basis on call quality, productivity, availability and other key metrics as determined Requirements
- Build Training curriculum and job aids
- Create training schedules for all company departments, track and create reports on outcomes of all training and maintain training records for the company.
- Train new hires on company policies and procedures and use the best training methods for a specific purpose or audience.
- Gather and evaluate information from employees and management on previous training to identify weaknesses and areas that need additional training.
- Recruit and train new Trainers, delegate training tasks to the new Trainers and evaluate performance.
- Market company training opportunities to employees and provide information on benefits to encourage participation.
- Inform employees on scheduled training and track their progress.
- Recommend training materials and methods, order and maintain in-house training equipment and facilities and manage the budget set for training.
What We’re Looking For:
- Must possess a minimum of 2 years of experience in the similar field
- Excellent customer service skills
- Must be a self-starter and self-motivator
- Superb listening and analytical abilities
- Intellectual ability and writing competence
- Microsoft Office fluency required
- Must be able to react to changes quickly and shift priorities as needed.
- High level of reliability and encouragement
- Ability to work independently as well as in a group environment
- Professional dignity
- Excellent time management skills, public speaking skills, problem-solving skills and both verbal and written communication skills
- Knowledge about traditional and modern training methods and techniques
- Knowledgeable about learning management systems, instructional design and e-learning platforms
- Ability to handle multiple assignments and assess and analyze data
Life at Extend:
- Working with a great team from diverse backgrounds in a collaborative and supportive environment.
- Competitive salary based on experience, with full medical and dental & vision benefits.
- Stock in an early-stage startup growing quickly.
- Unlimited vacation policy.
- 401(k) with Financial Guidance from Morgan Stanley.
APPLY HERE
by Ronald Barron | Aug 2, 2022 | Uncategorized
Job Description
Software Engineer – Gaming SDK
Remote
About Ankr
Paving the way to the open internet of the future, Ankr offers node solutions for over 50 different chains and a “1 click” API service for Ethereum, Binance Smart Chain, Polygon, Avalanche and more. Our primary mission is to help usher in developers into the web3 ecosystem. To do this, we pioneer new solutions to solve some of the most pressing problems across decentralized systems and the DeFi movement, to lower the entry barrier for everyday people, enterprises, and developers to contribute to blockchain ecosystems.
Check us out: https://www.ankr.com/
Ankr was founded in 2017 in Berkeley, California. The founding team and headquarters are based in San Francisco. Ankr has a distributed team of over 150+ people operating remotely and from offices in San Francisco, Shanghai, Moscow, and Amsterdam.
The next phase of the internet is based on distributed networks which make the new generation of platforms, applications and services more private, secure, reliable and censorship resistant.
By cutting out intermediaries and gatekeepers, builders and users gain back control over their applications and data.
Our mission is to make web3 easy to use for everyone!
Responsibilities:
- Translate requirements into complicated but clean and efficient code
- Construct the base or the engine on which the game will run
- Produce prototypes of gameplay ideas and features
- Develop schedules and determine milestones
- Generate game scripts and storyboards
- Animate characters and objects
- Contribute to the design and audio features of the game
- Create unit tests and validation procedures to assure quality
- Detect identification and resolution and document technical specifications
- “Polish” the game, maintain code, fix bugs and iron out occurring problems
Requirements:
- Proven working experience in full lifecycle game development
- Hands on experience primarily with NodeJS, JavaScript, HTML and CSS
- Experience in using Redis and MariaDB with ExpressJS, VueJS
- High level knowledge of REST APIs and libraries
- Up-to-date with the latest gaming trends, techniques, best practices and technologies
- Ability to solve problems creatively and effectively
- BS degree in Computer Science or Games Technology
APPLY HERE
