Help Desk Specialist I 

Job Description

Help Desk Specialist I

EL SEGUNDO, CA

Remote US

TECHNOLOGY – INFORMATION TECHNOLOGY /

FULL-TIME

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About Us

At GoGuardian, we’re helping share the future of digital learning by providing educators, students, and schools with tools to create engaging and equitable learning environments. Together, we build innovative solutions to empower students, deliver insights, and encourage experimentation. With employees around the globe, we’re committed to building a culture of inclusivity, curiosity, and courage. GoGuardian’s growth is fast and ever-evolving, and our teams are growing along with it — always ready to experiment and learn.

Our Culture

We’re here for the cause but also for the culture. We celebrate our successes and wins together and make time to appreciate our teammates daily. Take a peek into your future at GoGuardian: our Slack channels include #gardenclub, #boardgametime, #bookrecs, and #petphotos. There’s always something fun going on, including concerts, classes, book clubs, and more! From virtual trivia to local meet-ups, Guardians always find ways to connect.

The Team

Fast pace high energy IT Department.

The Role

GoGuardian is growing and we’re hiring a Help Desk Specialist I to assist in supporting our internal users and GoGuardian’s IT infrastructure.

What You’ll Do

  • Act as a core member of our IT Team at our headquarters
  • Primary break/fix support for day-to-day IT operations and needs of all GoGuardian teams
  • Image/wipe Mac, PC, tablet, etc for employees’ use
  • Maintain hardware and peripheral inventory
  • Frequently ship IT equipment to employees, as well as receive it
  • Remote position but required to commute to Headquarters in El Segundo, CA for hardware pickup

Who You Are

  • 3+ years of experience supporting teams with a minimum of 200 employees
  • Experience supporting Mac, PC, and Chromebook environments
  • A self-motivated attitude, excellent communication skills, and ability to work in a collaborative, team environment.
  • Experience managing and maintaining Google Workspace
  • Workspace One and JAMF experience
  • You’re passionate about education and/or EdTech

What We Offer

  • A varied and challenging role in a multinational and highly innovative company
  • A robust benefits package includes health insurance, 401(k) retirement savings plan with company match, employee stock option plan, paid parental leave, 13 paid company holidays, and much more.
  • Development and further training opportunities for shaping and realizing your career goals
  • Exceptional colleagues with a passion for EdTech

P.S. – Share this with your friends or co-workers who may be interested in working at GoGuardian! We have multiple openings and are always looking for amazing people.

GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law.

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Website Product Owner 

Job Description

Title: Website Product Owner – Contract

Location: Remote (United States)

#KeepGrowing with Nutrafol

Come grow with us. We’re a growing company. Everything we do, we do to help people grow into the best version of themselves.

As the pioneers of hair wellness, we create natural, clinically effective solutions for hair growth and provide support for people at every step of their hair journey. Our multi-factorial approach targets the root causes of hair thinning using a patented blend of medical-grade botanicals — and is recommended by over 3,000 physicians and hair professionals for trusted, reliable results.

We never settle, and are continuously challenging existing treatments and methodologies to advance the frontier of hair science. As we help our customers grow, we grow too — by embracing individuality and differences, leading by example, and empowering ourselves and others with our passion for wellness and innovation.

Keep growing. It’s our mantra. Our commitment to helping anybody and everybody committed to realizing their own potential to grow.

About You

Nutrafol is seeking a website product owner for an initial 3-month contract (40 hours/week) with a possibility of extension. This person will work closely with our digital product team and other partners to plan & execute on a detailed website roadmap as work to deliver a best-in-class online experience to our customers. This position is fully remote anywhere within the U.S.

Responsibilities

  • Owning high level website roadmap for all work that is planned or in process
  • Work with our UX team and Project Manager on timelines and deliverables to make sure we can meet deadlines
  • Builds product documentation within JIRA, runs the main JIRA board, and communicates release notes to stakeholders.
  • Serves as point-person on New Product Launches & Site Updates to clarify business requirements and UX strategy to stakeholders.
  • Lead requirements gathering, manage product design process: from first concept design to development handoff, and drive product development efforts by partnering with our engineering team.

Requirements

  • 5-7 years relevant experience ((product ownership, website product management, website strategy, ecommerce operations, etc.)
  • UX/UI background
  • JIRA experience
  • Strong communications skills
  • Sense of timeliness and attention to detail
  • Product Design experience
  • Comfortable working cross-functionally and owning processes and deadlines

Please Note: Contractors are not currently eligible for the benefits listed below; though these benefits may apply should a contractor convert in the future to a Full-Time, Salaried employee.

Perks & Benefits

  • Fully remote work experience, including a one-time allowance for home office setup
  • Comprehensive medical, dental, and vision package, including FSA program
  • 401K with 50% match
  • Flexible PTO
  • Two company-wide wellness breaks every day
  • Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
  • Monthly wellness stipend
  • Monthly work from home stipend
  • Monthly cell phone stipend
  • Annual learning & development stipend
  • Virtual happy hours, yoga, and meditation sessions throughout the year
  • Free meditation app membership (Headspace)
  • Free Nutrafol subscription
  • Pet insurance and benefit programs

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Business Intelligence Analyst 

Job Description

Business Intelligence Analyst – Work from Home

Location WORKS FROM HOME, United States of America

Job Id 306252

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology

The Role

This position will be transitioning to Lumen industry partner, Brightspeed. Backed by Apollo Global Management, Brightspeed, will be providing fast, reliable internet connections in twenty states throughout the Midwest and South. Both Lumen and Brightspeed are dedicated to a strong company culture and helping employees achieve their career goals. We encourage you to consider this opportunity. More information about the connection between the Brightspeed and Lumen organizations and the transition will be available throughout the hiring process.
Please be advised that Brightspeed (Connect Holding LLC) requires its employees to be fully vaccinated against COVID-19, subject to the Company’s legal obligations including potentially accommodating an employee’s sincerely held religious beliefs or medical condition.

The Business Intelligence Analyst position is part of the CenturyLink Connected Communities Organization and reports into the Director of Sales Operations. The primary goals are to support the ongoing data support, integration, and analysis of the organization’s processes and performance and accelerate the digital transformation of an evolving business. In addition, the lead process analyst will work to identify and implement new processes/projects that lead to increased efficiency and increased revenues within the organization.

The Main Responsibilities

  • Facilitates complex, diverse, and/or technical initiatives.
  • Identifies, analyzes, develops, documents, and leads complex projects targeted to increase sales and support teams’ efficiencies and performance.
  • Consults with middle/senior level management on process/project management and improvement.
  • Identifies and implements changes for process improvements and integrations by working cross-functionally with Mass Markets BI and Reporting teams that interface or rely on the CCC organization.
  • Provide strong support for the overall management of the reported business unit’s quality tools and techniques through highly accurate and consumable data.
  • Leading and Supporting project implementation for Sales Operations Teams along with project implementation across multiple business units.
  • Ensure operational readiness in go-to-market launches by providing the necessary data segmentation and KPI measures for effective leadership use in planning and executing informed strategies (scorecards, dashboards, reports, etc.)
  • Facilitates market execution of Technical Trials within region
  • Business case analysis to support and inform leadership strategy and realize efficiencies through automation.

What We Look For in a Candidate

  • 5+ years of professional experience with a Bachelor’s degree or equivalent education and experience or 2-3 years with a Master’s degree.
  • Work experience that demonstrates the ability to plan, organize, and schedule multiple projects to accommodate rapidly changing priorities.
  • Strong proficiency in CRM tools, Microsoft Suite and Power Platform, in particular Power BI, Power Apps, Power Automate, Excel, and PowerPoint.
  • Ability to create reporting mechanisms and processes that help leaders quickly identify and address business challenges.
  • Reporting analytics experience, with the ability to compile, review, and present trends and potential solutions to the leadership team.
  • Excellent verbal, written and interpersonal communication skills. Written skills to include demonstrated ability to create and modify process documents, work instruction documents and other documents that are distributed to a wide audience.
  • Ability to solve complex analytical challenges, independently analyze information and make recommendations based on analysis.
  • Proven collaborative skills in reaching a team approach to accomplishing work.
  • Proven ability to work in a customer service-oriented organization.
  • Excellent negotiating and persuasive skills.
  • Ability to motivate others, use good teamwork skills, including development of interdepartmental relationships and the ability to make complex decisions.
  • Demonstrates high personal work standards.
  • Embraces change, inspires trust, communicates in all directions and is a continuous learner.

Preferred Qualifications:

  • Working knowledge or proficiency in Visio, Python and SQL.

Requisition #: 306252

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :

72540

Salary Max :

161520

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

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Software Development Project Manager 

Job Description

Software Development Project Manager

at Niche

Remote

About Niche

Niche is the leader in school search. Our mission is to make researching and enrolling in schools easy, transparent, and free. With in-depth profiles on every school and college in America, 140 million reviews and ratings, and powerful search tools, we help millions of people find the right school for them. We also help thousands of schools recruit more best-fit students, by highlighting what makes them great and making it easier to visit and apply.

Niche is all about finding where you belong, and that mission inspires how we operate every day. We want Niche to be a place where people truly enjoy working and can thrive professionally.

*We are currently hiring in states where we currently have employees: AZ, CA, CT, FL, GA, IL, IN, KY, LA, ME, MD, MA, MI, MO, NE, NJ, NY, NC, OH, OK, OR, PA, TX, VA, WA, DC.

About The Role

We are currently seeking an energetic and bright Software Development Project Manager who will manage and coach product teams throughout the development lifecycle. In an Agile environment, this position primarily wears the Scrum Master hat, mediates team health and dynamics, and contributes to the team through facilitation, organization, and process optimization.

During the 1st Month:

  • You will collaborate one-on-one with team members across Tech, Product, and Design to learn about how your role fits within your product team, the product development organization, and Niche
  • You will onboard to a product team and begin understanding our Agile development framework
  • You will shadow another Project Manager and learn more about how teams are managed at Niche
  • You will begin building relationships within the Project Management team and across the organization

Within 3 Months:

  • You will independently manage 1 product team
  • You will grow as a contributing member of a product team by developing a strong partnership with the Product Manager and other team leads
  • You will start to identify opportunities for process improvements to work on within your team
  • You will begin flexing your agile and scrum knowledge: facilitating and owning scrum ceremonies, encouraging best practices in sprint backlog management and capacity planning, assisting in the refinement of active projects, and removing impediments from your team
  • You will feel comfortable conducting retrospectives and facilitating healthy, candid conversations about team dynamics

Within 6 Months:

  • You will onboard to a second product team, depending on your capacity and tenure
  • You will be a vocal and active contributor to the Project Management team’s continuous improvement of agile processes
  • You will actively track velocity and team health while routinely surfacing blockers or risks
  • You will feel comfortable modifying and experimenting with verifiable, results-driven process adjustments on your team

Within 12 Months:

  • You will have a deep knowledge of our product, the company, and the software development lifecycle
  • You will guide your teams as a leader and coach, and you will have established a trusting and open line of communication with each member of your teams
  • You will identify areas of focus outside of your daily product team duties, such as documentation, agile topic trainings, or broader coordination within the product development organization
  • You can openly and freely collaborate with the project management staff and contribute to the evolution of our team within the company

What We Are Looking For

You are driven, spirited, empathetic, and feed off of collaboration and coordination. You have a proven track record in the software development industry for delivering measurable results in iterative, repeatable cycles. You place value in the team as a whole—above yourself or any other individual contributor. You understand the need to be flexible with process in order to stay nimble, and you prioritize providing enough space for the makers to do what they do best. Most importantly, you want to be a part of something big that helps millions of people, and you want to have fun bonding with your teams while doing it.

Experience:

  • Bachelor’s degree in a technical field, or equivalent experience
  • 2+ years project management experience in a software development environment
  • Scrum Master and/or Product Owner experience
  • Experience training teams using agile / scrum frameworks
  • Ability to communicate effectively with members of Engineering, QA, Product, Data, and Design teams
  • Exceptional communication skills and an ability to mediate
  • Ability to iterate on process, solve problems creatively, and motivate teams

Why Niche?

  • We are a fully flexible workforce empowering our employees to choose to work remotely, in our Pittsburgh office or whatever combination suits you
  • Full time, salaried position with competitive compensation in a fast-growing company
  • Best-in-class 100% paid employee health plan, including vision and dental and supplemental coverage
  • Flexible Paid Time Off Policy
  • Free unlimited mental health consultations so you can prioritize you and your family’s mental wellbeing
  • Stipend that allows you to build your work from home office in a style and function that suits your personal preferences
  • Professional Development stipend each year for continuous learning and growth
  • Ability to join our diversity committee (Niche Diversity Initiative) to shape company-wide programs and events
  • Parental leave for all employees (12 weeks fully paid) in addition to short term disability for birthing parents
  • Meaningful Stock options and 401(k) with employer match
  • Your ideas and work will make an immediate impact on our company and millions of users
  • You will join a team that cares about you, our mission, our work – and celebrates our wins together!

Niche will only employ those who are legally authorized to work in the United States without sponsorship now or in the future for this opening.

We are currently hiring in states where we currently have employees: AZ, CA, CT, FL, GA, IL, IN, KY, LA, ME, MD, MA, MI, MO, NE, NJ, NY, NC, OH, OK, OR, PA, TX, VA, WA, DC.

Candidates only. No recruiters or agencies, please. Sorry, we do not offer relocation assistance.

Niche is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law.

All interviews are being held remotely. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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Director, Amazon 

Job Description

Title: Director, Amazon

Location: Remote (United States)

#KeepGrowing with Nutrafol

Come grow with us. We’re a growing company. Everything we do, we do to help people grow into the best version of themselves.

As the pioneers of hair wellness, we create natural, clinically effective solutions for hair growth and provide support for people at every step of their hair journey. Our multi-factorial approach targets the root causes of hair thinning using a patented blend of medical-grade botanicals — and is recommended by over 3,000 physicians and hair professionals for trusted, reliable results.

We never settle, and are continuously challenging existing treatments and methodologies to advance the frontier of hair science. As we help our customers grow, we grow too — by embracing individuality and differences, leading by example, and empowering ourselves and others with our passion for wellness and innovation.

Keep growing. It’s our mantra. Our commitment to helping anybody and everybody committed to realizing their own potential to grow.

About You

The Director of Amazon will own the Amazon digital sales channel at Nutrafol. You will be responsible for the Amazon P&L, growing our relationship with Amazon, expanding our assortment, collaborating with Ops to improve fill rates and reduce chargebacks, and integrating Amazon within our overall business strategy.

In this role, you will bring your Amazon specific experience to chart a course for the organization’s approach to growth and retention on the platform. The successful candidate will have the confidence to work independently in high exposure situations with limited oversight and must demonstrate a desire to be a critical player on a must-win team.

You will join a talent rich organization with high expectations for strategic thinking and on-point execution.

The successful candidate will possess a proven background working with consumer products within the Amazon platform, have the analytical skills to be hands-on in the analysis of business performance and creating actionable insights. You must also possess the communication skills necessary to translate analytics into strategic initiatives toward revenue and profit goals.

Responsibilities

  • Full and complete ownership of our portfolio of products with marketing strategy planning, promotions, etc.
  • Expertly analyze marketplace data and sales analytics and create actionable plans to manage the fast-evolving operational metrics and requirements to maintain a top performing account.
  • With a sharp focus on data, create and maintain Amazon marketing plans to improve and build upon the sales performance.
  • Develop strategies to improve the organic ranking of our products, including continuous keyword research, and identify white space to accelerate growth of the existing portfolio of products.
  • Plan and execute product launches for all new products for fast sales growth in key categories.
  • Continuously optimize new and existing Amazon product listings for best practices, conversion, and increased return: pictures, copywriting, keyword, title, bullet points, A+ Content, product descriptions, Storefront, etc.
  • Troubleshoot any issues that arise through moderation, A/B test messaging and track performance.
  • Explore and implement Amazon marketing and deals (promotions, coupons, lightning deals, Amazon Live, Posts, virtual product bundles)
  • Develop robust reporting tools and KPI’s to understand consumer behavior, advertising ROI, measuring organic search ranking.
  • Actively monitor and react to the competitive landscape (pricing, promotions, reviews, content, and other elements that drive customer purchase decisions).
  • Closely work with cross functional teams to build business plans that include development and execution of e-commerce strategy for Amazon by leveraging SEO, consumer relevant content, promotions, paid marketing.
  • Ability to dive deep into sales and consumer data to identify category insights that optimize marketing plans and generate new product development ideas.
  • Prepare necessary sales reports to management for sales and marketing data updates.
  • Track the competitive landscape, inform the organization, and respond as required.

Requirements:

  • 7-10 years of Amazon specific account management for consumer products
  • Bachelor’s degree in business, marketing or related field
  • A history of Amazon-specific customer contact in a marketing setting and/or CPG environment
  • Experience working with a multi-disciplinary Amazon support team
  • Demonstrated success launching new products in the Amazon platform
  • Experience defending plans and making the case for resources with data
  • Experience working with creatives, ability to write briefs and an eye for good design
  • Strong project management skills, including developing timelines, articulating critical paths, and delivering outcomes on time
  • Ability to maintain excellence and be highly effective working with a remote team with limited oversight.
  • Ability to work with ambiguity, navigate and add value to business situations and organizational challenges.
  • Demonstrated customer-centric mindset
  • Significant analytical and critical thinking skills with experience analyzing data & translating it into action
  • Highly collaborative and capable of receiving direction from peers and leaders across functions
  • Excellent organizational skills and the ability to discern priorities without supervision
  • Strong attention to detail balanced with a sense of urgency and a commitment to excellence
  • Excellent written and verbal communication skills

Tech Stack & Tools:

  • Knowledge of PPC bid management and AMS
  • Application of basic strategy and marketing concepts (e.g., SWOT Analysis, competitive assessment, marketing objectives/strategies, consumer segmentation)
  • Amazon tools such as Sellics, Helium 10, Jungle Scout
  • Knowledge of syndicated sources (e.g., Stackline) used in the analysis of consumer and volume dynamics
  • Expert-level excel; above-average powerpoint/Google Slides skills
  • Examples & references of previous work may be requested

Perks & Benefits

  • Fully remote work experience, including a one-time allowance for home office setup
  • Comprehensive medical, dental, and vision package, including FSA program
  • 401K with 50% match
  • Flexible PTO
  • Two company-wide wellness breaks every day
  • Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
  • Monthly wellness stipend
  • Monthly work from home stipend
  • Monthly cell phone stipend
  • Annual learning & development stipend
  • Virtual happy hours, yoga, and meditation sessions throughout the year
  • Free meditation app membership (Headspace)
  • Free Nutrafol subscription
  • Pet insurance and benefit programs

APPLY HERE