Job Description

Business Intelligence Analyst – Work from Home

Location WORKS FROM HOME, United States of America

Job Id 306252

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology

The Role

This position will be transitioning to Lumen industry partner, Brightspeed. Backed by Apollo Global Management, Brightspeed, will be providing fast, reliable internet connections in twenty states throughout the Midwest and South. Both Lumen and Brightspeed are dedicated to a strong company culture and helping employees achieve their career goals. We encourage you to consider this opportunity. More information about the connection between the Brightspeed and Lumen organizations and the transition will be available throughout the hiring process.
Please be advised that Brightspeed (Connect Holding LLC) requires its employees to be fully vaccinated against COVID-19, subject to the Company’s legal obligations including potentially accommodating an employee’s sincerely held religious beliefs or medical condition.

The Business Intelligence Analyst position is part of the CenturyLink Connected Communities Organization and reports into the Director of Sales Operations. The primary goals are to support the ongoing data support, integration, and analysis of the organization’s processes and performance and accelerate the digital transformation of an evolving business. In addition, the lead process analyst will work to identify and implement new processes/projects that lead to increased efficiency and increased revenues within the organization.

The Main Responsibilities

  • Facilitates complex, diverse, and/or technical initiatives.
  • Identifies, analyzes, develops, documents, and leads complex projects targeted to increase sales and support teams’ efficiencies and performance.
  • Consults with middle/senior level management on process/project management and improvement.
  • Identifies and implements changes for process improvements and integrations by working cross-functionally with Mass Markets BI and Reporting teams that interface or rely on the CCC organization.
  • Provide strong support for the overall management of the reported business unit’s quality tools and techniques through highly accurate and consumable data.
  • Leading and Supporting project implementation for Sales Operations Teams along with project implementation across multiple business units.
  • Ensure operational readiness in go-to-market launches by providing the necessary data segmentation and KPI measures for effective leadership use in planning and executing informed strategies (scorecards, dashboards, reports, etc.)
  • Facilitates market execution of Technical Trials within region
  • Business case analysis to support and inform leadership strategy and realize efficiencies through automation.

What We Look For in a Candidate

  • 5+ years of professional experience with a Bachelor’s degree or equivalent education and experience or 2-3 years with a Master’s degree.
  • Work experience that demonstrates the ability to plan, organize, and schedule multiple projects to accommodate rapidly changing priorities.
  • Strong proficiency in CRM tools, Microsoft Suite and Power Platform, in particular Power BI, Power Apps, Power Automate, Excel, and PowerPoint.
  • Ability to create reporting mechanisms and processes that help leaders quickly identify and address business challenges.
  • Reporting analytics experience, with the ability to compile, review, and present trends and potential solutions to the leadership team.
  • Excellent verbal, written and interpersonal communication skills. Written skills to include demonstrated ability to create and modify process documents, work instruction documents and other documents that are distributed to a wide audience.
  • Ability to solve complex analytical challenges, independently analyze information and make recommendations based on analysis.
  • Proven collaborative skills in reaching a team approach to accomplishing work.
  • Proven ability to work in a customer service-oriented organization.
  • Excellent negotiating and persuasive skills.
  • Ability to motivate others, use good teamwork skills, including development of interdepartmental relationships and the ability to make complex decisions.
  • Demonstrates high personal work standards.
  • Embraces change, inspires trust, communicates in all directions and is a continuous learner.

Preferred Qualifications:

  • Working knowledge or proficiency in Visio, Python and SQL.

Requisition #: 306252

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.