by Ronald Barron | Sep 12, 2022 | Uncategorized
Job Description
Title: Senior Program Manager – Customer Experience
Location: Remote
JobType: 1st Shift
At Citizens, we value exceeding customer expectations, doing the right thing, thinking long term and working together. Our goal is to be a top-performing organization known for its customer-centric culture, attitude of continuous improvement and excellent capabilities, as we help our customers, colleagues and communities reach their potential.
Citizens is seeking a Sr. Program Manager of Customer Experience (CX) to lead the charge on our voice of the customer programs across Consumer Banking, both Digital & Branch, Commercial Banking, Contact Center, and all other parts of Citizens Financial Group. The ideal candidate will be well-versed in driving internal dialogue to solve problems, across multiple stakeholder groups, and leading external vendor projects to keep the program running efficiently and smoothly. When customers have problems, you ll investigate and dig deep to communicate potential solutions to business partners, identify trends/patterns, and provide recommendations. You will drive quality and treatment strategies across the team and share Voice of the Customer results organizationally. As a Sr. Program Manager, you will own the CX measurements within the Citizens Listens platform and partner with colleagues across Market Research and Customer Care complaints platform as the champion of the voice of the customer. This role will report to the Head of CX Research and Analytics, and sits in the Experience Organization (EXO) at Citizens.
What You ll Do:
- Partner with the Head of CX Research and Analytics, Head of Customer Experience Transformation, and others in Customer Experience to develop Citizens Listens as a bespoke program, including the expansion and management of a strategic roadmap, building customer-centric storytelling for senior leadership, and championing a customer-obsessed culture at Citizens Bank.
- Enhance and maintain the Citizens Listens platform, across multiple survey programs, in partnership with our external CX managed services vendor.
- Manage Citizens Listens survey and reporting requests from the business.
- Translate OSAT, NPS, Voice of Customer efforts into actionable insights, operational improvements, and feedback loops across the organization.
- Drive quality measurement processes and reporting at representative, organization, and larger company level.
- Partner with internal stakeholders to identify agent knowledge gaps and escalate training needs.
- Lead program discussions across the organization to create a best-in-class customer experience.
- Lead a team of CX analysts to run the Citizens Listens program, analyze VoC data, and create CX measurement reports and dashboards.
- This role can be based in the US, remote.
Qualifications
What We re Looking For:
- 6-8 years of experience in customer experience, customer service, analytics, program management or other relevant area
- Experience with Medallia, Qualtrics, or other experience management software & Microsoft Office Suite (required)
- Ability to create and manage relationship and transactional surveys
- Ability to solve problems creatively, multitask, work under tight deadlines, and learn new concepts quickly
- Demonstrated integrity, critical and independent thinking, and sound judgment
- Excellent planning, organizational and time management skills, and the ability to manage multiple priorities successfully
- Great communication skills, both written and verbal
- Proven ability to influence at all levels and across all departments
- Bachelor s degree or equivalent experience
Hours and Work Schedule
Hours per Week: 40
Work Schedule: Monday – Friday
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by Ronald Barron | Sep 12, 2022 | Uncategorized
Job Description
Note from FlexJobs Staff: Please note the employer has stated: We currently are able to hire across the U.S except in the following locations: California, District of Columbia, Hawaii, New Jersey, New Mexico and Pennsylvania.
Title: Senior Manager, Listing Content
Location: Remote – US
Full Time
Why this role
As part of our Marketing team, this Senior Manager, Listing Content will oversee the people and processes responsible for creating and onboarding new Evolve property listings across all distribution channels (Airbnb, Vrbo, Booking.com, Evolve.com, etc.). This role is vital to ensuring that the first impressions guests have of our properties result in bookings, while also maintaining the long-term success of all listings, the Activations team, and its processes in an ever-changing marketplace.
You’ll put your leadership skills to work inspiring and scaling the Activation managers and team to keep pace with company growth, keeping Evolve listings highly ranked through channel and SEO best practices, and partnering with internal teams to support our hospitality vision. Your team will be directly responsible for helping the company achieve activation goals, so you’ll need to roll up your sleeves and be willing to work side-by-side with managers and teammates to consistently and confidently meet or exceed expectations, keeping the quality of the Activations team’s output world-class.
What you’ll do
- Identify and prioritize opportunities for the Listing Content Activation team, including those in technology, analytics, cross-functional initiatives, and company goals
- Be accountable for team performance and headcount planning, hiring, team budget, and expenses
- Collaborate with our listing operations and finance teams to forecast and track volume and improve efficiency of new listing creation and delivery using Sisense and Salesforce to quantify daily priorities and outline needs
- Partner with all pre-activation teams, including Property Acquisition, Onboarding, Partner Development, and Revenue Management to ensure alignment on goals and priorities related to new listing builds and activations
- Partner with Real Estate Services team managers, ensuring alignment and to identify and act upon areas of opportunity
- Partner with Marketing managers on identifying synergies between teams, creating new creative and editorial opportunities, and sharing knowledge
- Partner with leadership on coaching, team enablement, and career development opportunities across the department
- Assist with team training and communication for new team members, ongoing department education, and rollouts
- Operate with all 10 Evolve Values as your guide and inspire team members to do the same
What makes you a great fit
- 5+ years marketing experience
- 3+ years management experience
- Experience leading high-performance content teams
- Strong written and verbal communication skills
- Experience with data modeling and reporting (Salesforce or similar CRM)
- Experience with Excel or similar program
- Growth-minded with the ability to facilitate and adapt to constant change
- Aptitude for coaching early-career development
- Natural affinity for organization and attention to detail
Location
Evolve has a flexible working environment so teammates can work remotely anywhere in the state of Colorado, in our beautiful downtown Denver office, remotely or a hybrid of both! As we grow, we are working towards opening remote opportunities across the entire U.S. We currently are able to hire across the U.S. except in the following locations: California, District of Columbia, Hawaii, New Jersey, New Mexico and Pennsylvania.
Compensation
For this role our salary range is $105,000 to $120,000, depending on relevant experience. This role will also be eligible to receive a variable annual bonus based on both company and individual performance.
Total Rewards at Evolve
At Evolve, we care for our teammates by supporting their physical, mental, and financial wellbeing through a comprehensive Total Rewards Program.
- Industry competitive pay, including equity in the company for all Evolvers
- Health insurance package options that include 100% employer paid HDHP plan and two PPO plan options for you and your dependents
- Employer-paid dental, and vision, for you and your qualified dependents
- Paid life insurance, short-term disability, and long-term disability coverage
- 401(k) with a 4% match that vests immediately
- PTO, sick days, and paid Parental Leave
- Rich learning and development program for Evolvers
- But wait, there’s more optional benefits offered include commuter benefits, pet insurance and travel perks.
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by Ronald Barron | Sep 12, 2022 | Uncategorized
Job Description
Title: Senior Manager of Product Design, Marketing Hub
Location: Remote – USA
We’re searching for a seasoned, thoughtful, impactful design leader to join our Marketing Hub UX org to mentor, coach, and manage a team of multidisciplinary UX designers as we scale the teams and evolve our user experience and product offering.
HubSpot is at a unique point in our company and product growth where our product success offers stability yet our UX Leadership team is invited to take part in career defining work as they shape the product strategy and build talented, high performing teams.
HubSpot has been a thought leader in the marketing industry for over 15 years, and is known for creating easy to use, consumer grade user experiences that seamlessly fit into a marketers’ day to day, making HubSpot the product that marketers all over the world love and trust. In recent years, the marketing industry has experienced a shift in data privacy, locking down the data that was once used in decision making, measuring impact, and targeting leads.
What will you work on?
We are looking for a Senior Design Manager to join the product groups focused on campaign publishing and management in our Marketing Hub Product Line, focused on in-app experiences which help marketers grow their business through personalized, unique and targeted digital marketing campaigns. In this role you will have the opportunity to make a dramatic impact as you partner with cross-functional leaders and teams in crafting a long-term vision for how we build a product that continues to evolve the way marketers think about connecting with their customers in a world where marketers are struggling to reach the right leads at the right time due to increasingly locked down data access, and an over saturation of content aimed at customers.
This is a fantastic opportunity for an experienced UX leader who is passionate about building talented teams and leading UX strategy. We value leaders who are not only strong yet empathetic and supportive coaches, but also those who can communicate and influence a large dynamic organization to help bring the team’s ideas to the world.
Helping Businesses Grow Better
We’re helping the actual human people running small and medium-sized companies grow their businesses. From small sales teams, marketing-departments-of-one, and part-time services folks to medium-sized orgs that have their sea legs, we’re all about our mission of helping these businesses grow.
We are energized when we see our customers hiring more people, building and selling more products, and helping more and more of their customers succeed using best practices to create a human approach, because we believe in perpetuating practices and approaches to growth that help customers sell, market, and service their customers responsibly, in ways we’d want to experience.
How do we design?
Design at HubSpot is both grounded in experience design fundamentals and a deep belief that small autonomous teams are the best way to get excellent work in customer’s hands.
- We value solving for the customer above all else
- We give each designer the responsibility and ownership to chart the course for their designs throughout the product and across teams
- We respect user research and content and work cooperatively with them while designing
- We carefully lead and maintain a high-functioning, usability-centered design system and design language with our front end teammates
- We’re embedded on small teams with engineers and product managers in sane sustainable ratios.
We are looking for people who:
- Have worked closely with product and engineering leaders to establish objectives, high-level strategies, and key results for a group of designers
- Understand how to set designers up to identify and drive impact that is great for our customers and good for business
- Have a developed sense for how to balance speed, quality, and consistency of design
- Have a sixth sense for how to provide and encourage thoughtful feedback on designs as well as identify overlaps and efficiencies between team member’s projects
- Have extensive experience providing mentorship, goal-setting, growth coaching, and accountability to designers
- Can deliver clear, direct and actionable feedback and won’t shy away from confronting difficult situations or increasing communication when there’s friction or uncertainty
- Collaborate with the other design leaders to develop a product design strategy and convey the strategy to designers and the org in a way that influences execution
- Know how to build a team; how to screen and interview new candidates for your team and other cross-functional teams across the organization
- Understand how to bring a sense of team and mission to the groups you lead and to the broader UX team. This includes being responsible for thoughtful team organization, aligning strengths to problems and providing opportunities for career growth through additional responsibility or potential impact.
- Evangelize product design and research and seek ways to measure the impact of design including educating other stakeholders on the value of user experience.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply we’d love to hear from you.
APPLY HERE
by Ronald Barron | Sep 12, 2022 | Uncategorized
Job Description
Title: Senior Content Designer (Remote – Austin, or U.S.)
Location: Remote – Austin, or U.S.
Introduction:
The Zebra, named a Best Place to Work in Austin four years running, is revolutionizing how connected consumers research and shop for insurance. We intentionally strive to build diverse teams that feel inclusive for all. Our motto is “All Stripes Welcome,” and we put that into practice by valuing both traditional and non-conventional backgrounds and perspectives. Our Zeebs are passionate about learning, growing, & working together to tackle exciting problems.
We’re seeking a Senior Content Designer to expand our growing design team. The Zebra’s product vision is to make buying insurance simple and enjoyable. In this role, you’ll balance long-term strategic goals with near-term priorities. You’ll use your strong analytical skills and content design principles to ensure the content aligns with both user goals and business objectives.
Reporting directly to the Director of Product Design, you will work closely with product management, research, and engineering to ensure we’re building a well-rounded experience for our consumers.
Location:
While we are open to remote work across the contingent US, we are still in the process of establishing our company to support work in all states! We’ve recently made the shift from an in-office organization to a hybrid model and love the flexibility it allows our employees. We are set up to support employees who want to be fully remote, in-office only, and a mix of the two. Please note – we will not be supporting work based out of the following states: CA, MA, NY, NJ.
What You’ll Do:
- Work with cross-functional teams to deliver a consistent voice and translate brand guidelines, personality, and tone into product experience.
- Be accountable for high-quality UX writing practices. Use empathy, logic, and data to drive content choices. Empower people to use the product by making the language friendly and inviting.
- Ideate, write, manage, and govern content within your products/business area
- Maintain consistency and storytelling throughout the user’s journey within the product
- Balance advocacy for our users with business needs. Your work will support our vision to become the go-to insurance advisor while maintaining a focus on monetization.
- Be autonomous. Take full ownership of your work and responsibility for the user experience, collaborating on a multi-disciplinary team.
What We’re Looking For:
As we evaluate candidates across all roles, we look for folks who have a strong sense of ownership, great communication and collaboration skills, and a dedication to continuous improvement.
- Proven experience planning, writing, and editing for web and mobile consumer products
- Strong UX writing skills portfolio showing experience creating scalable content and writing guidelines and style guides
- Proficient at distilling complex information to build messaging with an approachable, conversational voice
- Ability to balance near-term priorities with long-term goals
- Capable of writing from scratch, editing existing copy, and thinking beyond the written word with input from multiple team members
- People-focused design mentality with a strong understanding of user experience principles, using quantitative and qualitative data to make educated design decisions and validate user needs.
Experience that will Impress the Heck Out of Us:
- Experience working at a national brand and high-growth startups
- Familiarity in writing for insurance or financial products
Benefits & Perks:
Inclusive and healthy environments are crafted intentionally. All of our employees can join and participate in (or create your own!) Employee Resource Groups. Here are some other wonderful perks of working here:
- Competitive Compensation & Stock Option Offering
- Health, Dental, Vision & Disability Coverages
- HSA offering + employer contribution
- 401k with match
- Unlimited PTO (paid time off)+ flexibility to enjoy it
- Paid Parental Leave Program
- Wellness perk ($100/month)
- Pet Adoption Reimbursement ($300/year)
- Learning & Development Opportunities
- Join a team that truly lives their values (outside of the office. Cliche, we know but we really mean it)
About The Zebra:
The Zebra is the nation’s leading, independent insurance comparison site. With our dynamic, real-time quote comparison tool, consumers can identify insurance companies with the coverage, service level, and pricing to suit their unique needs. Headquartered in Austin, Texas, The Zebra has sought to bring transparency and simplicity to insurance shopping since 2012 — it’s insurance in black and white.
We’ve garnered attention and investment of some of the nation’s top venture capitalists. Check out all of our awards & recognition!
Our core mantra is “All Stripes Welcome.” As part of our dedication to maintaining an inclusive and diverse workforce, we provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform core job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation!
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by Ronald Barron | Sep 12, 2022 | Uncategorized
Job Description
Title: Senior UX Designer – OptumServe – Telecommute
Location: United States
Job Category: Technology
Job Type: Full-time
Travel Percentage: -1
Job Description:
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It’s an opportunity to do your life’s best work.
The Senior UX (User Experience) Designer will be responsible for owning the end-to-end experience for the Service Area to which they’re aligned. They will collaborate with other team members, business partners, and stakeholders on implementing solutions that are based on solid user research and methodology. They will be involved in all aspects of execution: gathering and refining requirements, research, design concepting, and testing/validation. They will also lead ongoing support, maintenance, and continuous improvement for their assigned segment(s).
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Helps estimate UX needs on a project and program basis
- Drives and evangelizes experience thought leadership in the organization
- Mentors and develops talent in colleagues throughout the organization
- Leads cross-functional teams and deliverables related to user experience from ideation to prototype, including research, conceptual design, operational/flow design, wireframes, interaction design, visual design and research
- Distills broad experience, digital strategy and vision into crafting experiences for user groups
- Translates abstract concepts and problems into simple, elegant, and innovative designs expressed in complex worksheets (forms), process flows, journey maps, storyboards and rapid prototypes for the full scope of user experience
- Drafts content for digital experiences that aligns with user’s needs
- Balances great solutions with short deadlines
- Executes usability tests, pilot programs and research
- Advocates for innovative, consumercentric and consistent experiences
- Develops and maintains a deep understanding of our products within the digital channel of service delivery
- Works collaboratively with visual designers to ideate new concepts that meet the needs of both users and the business while stretching our creativity
- Leverages the ability to seek, analyze, apply and advocate based on customer insights (user data, analytics and requirements, etc.) to inform and shape user experiences through the entire suite of products
- Conduct interviews to understand user groups and build personas
- Develops and provides successful strategic and tactical design recommendations based on technical feasibility, usability findings, industry standards and contract requirements.
- Works collaboratively with development and business analyst teams to understand constraints and identify opportunities to modernize our product design for users
- Willingness to constructively challenge current thinking across the enterprise, pushing boundaries and driving change that will deliver exceptional user centric experiences
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- HS Diploma/GED equivalent
- 5+ years of professional full-time work experience in a highly collaborative environment
- 3+ years experience in a Senior or Lead role
- Experience with process design and process mapping using diagramming tools (e.g. Visio)
- Experience with wireframing or prototyping tools (e.g. Invision, Miro, Adobe XD, etc)
- Experience in using A/B and multivariate testing and analytics (e.g. Google Analytics, Tableau, etc) in order to identify improvements and continually optimize based on data and defined success measures
- Experience with usability testing tools (e.g. Maze, UserTesting, etc)
- Experience presenting and winning support from team members at varying levels crosscompany
- Portfolio demonstrating crosschannel expertise and skill in creating usercentric experiences
- Working knowledge of the software development process
- Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation
Preferred Qualifications:
- Bachelor’s Degree in Business, IT, MIS, computer science, human centered design, experience design or related field
- 3+ years relevant work experience in the graphic/user interface design field
- Experience with Agile software development
- Experience with design or prototyping tools (e.g. XD, Sketch, Axure, Invision, UXPin, Miro, etc)
To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $82,100 to $146,900. The salary range for Connecticut / Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
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