by Ronald Barron | Oct 3, 2022 | Uncategorized
Job Description
Title: Contact Center Technology – Client Product Owner
Location: Remote – United States
Category: Product Management|Product Innovation|PBM
Job Type: WFH Flexible
Salary: 75400 – 158300 /year
Job Description:
Do you want to make an impact on a team and become a healthcare innovator? As the Contact Center Technology Client Product Owner, you will be part of our Prescription Benefit Management (PBM) Customer Care Continuous Improvement team. This team is focused on transforming service experience for members and improving operational efficiency. You will have the opportunity to ideate and drive new strategic and operational initiatives, which will have a profound impact on the future direction of the company.
In this role, you will be the single point of contact for all the contact technology transformations for a blue-chip client. You will collaborate a wide range of stakeholders across business, IT, and the client to ideate and implement multi-year technology changes. The role requires ability to build trusted partnerships, think strategically, drive outcomes and influence decisions to deliver on enterprise goals and meet client commitments.
Roles and Responsibilities:
- Collaborate with product owners of various contact center technology products such as IVR, Telephony, WFM, CRM to understand the product offerings and educate the client
- Partner with client to understand their technology and member experience strategy and translate those to product teams to inform integrated technology roadmap
- Negotiate and influence decisions with client and internal partners on scope, solution, and priority to inform product backlog and implementation timeline
- Coordinate with internal partners and the client on the communication strategy and governance processes associated with technology transformations to ensure seamless engagement and meet contractual commitments
- Create and deliver executive presentations including product demos to internal leadership and the client to inform progress, drive decisions and manage risks
- Partner with stakeholders in business and IT to coordinate on product releases and change management to ensure seamless technology and process transitions
This is a work-from-home opportunity from any location within the United States.
Pay Range
The typical pay range for this role is:
Minimum: 75,400
Maximum: 158,300
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications
- 4+ years experience in leading product strategy and driving medium-large scale technology transformations in matrix organizations
- 2+ years experience delivering process improvement and/or product development in a Contact Center space
- Demonstrated experience creating and delivering executive presentations in a client facing role
COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
Preferred Qualifications
- Experience in PBM/Healthcare industry
- Experience in contact center technology strategy and consulting
- Familiar with Agile/SAFe implementation methodologies
- Proven ability to influence decisions across different levels of organization
Education
- Bachelor’s Degree or equivalent experience
- Master’s Degree preferred
APPLY HERE
by Ronald Barron | Oct 3, 2022 | Uncategorized
Job Description
Title: Senior Digital Architect
Location: United States
Job Type: Fully remote
Salary: 95000 – 209000 /year
Job Description:
The Senior Digital Architect will support Aetna Health Digital organization s vision to deliver transformative applications that delight and excite our customers by enabling software developers to deliver applications, systems, and platforms by providing expertise on technology, architecture and design.
– Serve as technical architecture expert for 2-4 scrum teams, helping to ensure successful product deliveries
– Manage the creation and evolution of architectural roadmaps for key capabilities of the Aetna Health for multiple value streams (e.g., Agile/SAFe Release Train), showing how new features are released or updated, with an eye on paying down technical debt with minimal disruption
– Evangelize, mentor, coach and provide guidance to developers and other stakeholders on architectural best practices, guidelines, and standards across the full stack of the applications, UX/UI, APIs and frameworks, micro-services, containers, databases, cloud infrastructures, and cloud services, etc.
– Lead Proof-Of-Concepts and Spike Solutions, and provide Reference Architectures and Baseline Implementations when appropriate
– Ensure all Non-Functional Requirements (e.g. performance, availability and fail-over, scalability, security, etc.) are properly articulated, and work with all parties to guarantee that the software products that are delivered meet these objectives- Participates in high-level estimation.
This position can be Remote based anywhere in the U.S.
Pay Range
The typical pay range for this role is:
Minimum: 95,000
Maximum: 209,000
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications
– 7+ years of experience as a software/platform architect.
– Experience with Event Driven Architecture and asynchronous communication methods in general, such as in the past Enterprise System Bus (ESB) and Message Oriented Middleware (MOM.)
– Experience and proficiency with modern languages, frameworks, and technologies such as Java, Python, Node.js, messaging queuing infrastructures, authentication/authorization patterns, as well as AWS or GCP cloud infrastructure and services.
– Experience with the design and development of complex systems; employs a disciplined and rigorous approach, especially around Domain Driven Design.
– Adept at requirements analysis, estimation, systems and application design, and testing
– Experience designing RESTful APIs that facilitate a superior UX or simplify systems integration.
– Familiarity with popular Design Patterns catalogues
– Experience with RDBMS and/or NoSQL databases. Understands the benefits and trade-offs of both. Familiar with normalization and denormalization, sharding, and other data-centric patterns
– Experience with distributed computing architectures, including race conditions, parallelism, and concurrency control- Excellent collaboration, influencing, evangelization, negotiation, coaching, mentoring, and coalition-building skills
– Ability to work across the organization in all job functions (e.g. the business, management, product, UX, developers, QA, DevOps, etc.)
COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
Preferred Qualifications
– Experience architecting solutions for AWS, Azure or Google clouds.
– Experience or exposure to React, BFF and/or iOS development.
– Exposure to Big-Data and/or Machine Learning.
– A proven track record working as part of a team on large architectural projects
– Experience with micro-services and Domain Driven Design (DDD)
– Experience with distributed caching solutions; understands the factors that enable effective caching
– Exposure to CI/CD and DevOps
– Experience with SAFe Software Development Principles
– Ability to manage multiple competing priorities with minimal supervision. Self-directed
– A great team player, with demonstrable experience delivering superior software products via agile methodologies
– Experience on an Agile team (Scrum, Kanban), ideally with SAFe
Education
Bachelor of Science, Computer Science or similar, or equivalent years of experience.
Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
APPLY HERE
by Ronald Barron | Sep 30, 2022 | Uncategorized
Job Description
Title: Lead Game Designer
Location: US National – Fully Remote
At Wizards of the Coast, we connect people around the world through play and imagination. From our genre defining games like Magic: The Gathering and Dungeons & Dragons to our growing multiverse, we continue to innovate and build new ways to foster friendship and connection. That’s where you come in!
Are you a game designer with a deep love for Dungeons & Dragons?
We’re seeking an engaging, hardworking, and player-focused Lead Game Designer to join our team building the future of Dungeons & Dragons’ digital play experience! In this role you will plan, detail, and supervise the creation of intelligent tools and digital content for all players, while also aligning with the business and design goals of the product. You will be an advocate for the player experience and the design ethos of the studio, collaborating in real-time with product managers, programmers, and UX designers to deliver the highest quality results.
Applicants should be enthusiastic about solving unique problems, have a proven track record of leading diverse teams in a variety of game genres, and be ready to immerse themselves in the work of digitizing the world’s greatest role-playing game.
What You’ll Do:
- Formulate Tactics: Collaborate with the Game Director on overall strategy and devise your own plans to achieve these goals.
- Lead the Way: Help the team understand how and why we are building specific features, own the process, and deliver results to the players.
- Explore Dungeons: Build up and maintain detailed documentation for new features with your team, leaving no pathway unexplored.
- Min-max the Game: Get the most out of features and systems with tools that empower both content designers and players.
- Fire up the Forge: Jump in and create content or prototype when needed, take control of your vision.
- Join the Party: Regularly play the game, filter feedback and suggestions from other members of the team.
What You’ll Bring:
- Proven experience as a game designer – minimum 6 years.
- At least 1 significant shipped project with lead design responsibilities.
- Deep knowledge of how to make games and how to “find the fun.”
- Strong analytical skills and a love for efficient problem solving, understanding when to use data to help make decisions.
- Experience with Dungeons & Dragons / TTRPG design and a drive to keep updated with the latest trends in the industry.
- Positive, direct, collaborative communication to improve our shared vision.
- Flexible, adaptable approach with a constant appetite for new knowledge and experiences.
- Motivated and self-sufficient, able to mentor and lead a diverse team of developers, artists, and designers.
- Understanding of UX concepts and ability to build flow charts.
- Understanding of the modern web environment, including HTML, CSS, MySQL, JavaScript, React and Typescript.
APPLY HERE
by Ronald Barron | Sep 30, 2022 | Uncategorized
Job Description
Title: Software Engineer, Backend (Merchant Experience)
Location: Remote US
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm proudly includes Returnly.
The Merchant Enablement team builds and maintains Client UX and APIs in Affirm’s Merchant Portal and merchant Self Service onboarding flows. The goal of the team is to reduce complexity of merchant onboarding and augment merchants’ underwriting and monitoring capabilities, as well as expand their servicing capabilities through high quality tooling and useful, delightful features. You will work cross-functionally with product and engineering teams to support the growth of the company by launching new products.
We are only just getting started! Come join us as we build a beloved, lasting financial services brand predicated on honesty and trust. It’s going to be an amazing ride!
What You’ll Do
- Work with product managers and tech leads to develop features to support product and commercial initiatives.
- Consistently generate simple and sophisticated designs, and write high-quality code that can be easily understood and used by others.
- Build relationships with people across engineering and other organizations for the design, implementation, roll-out and maintenance of projects.
- Improve the current platform’s extensibility, performance and usability to support rapid global deployment, scaling and expansion.
- Actively participate in making your team and workplace an inclusive environment for people from all backgrounds.
What We Look For
- 2+ years proven experience as a software engineer
- Ability to synthesize complex business, product, and technical requirements to consistently produce high quality system designs and software
- Ability to collaborate with your team in a fast-paced environment
- Familiarity with deployment and automated testing frameworks
- Prior experience architecting, building, launching and maintaining complex systems
Location – Remote US
Grade – USA29
Affirm is proud to be a remote-first company! The majority of our roles are remote and can be located anywhere in the U.S. and Canada (with the exception of the U.S. Territories, Quebec, Yukon, Nunavut, and the Northwest Territories) unless the job indicates a different global location. We are currently building operations in Spain, Poland, and Australia. Employees in remote roles have the option of working remotely or from an Affirm office in their country of hire, and may occasionally travel to an Affirm office or elsewhere for required meetings or team-building events. Our offices in Chicago, New York, Pittsburgh, Salt Lake City, San Francisco and Toronto will remain operational and accessible for anyone to use on a voluntary basis, subject to local COVID-19 guidelines.
All full-time jobs at Affirm (excluding interns and apprentices) are tied to a transparent grade-based pay range taking location into account.
[Colorado Candidates] In accordance with Colorado’s Equal Pay for Equal Work Act, the grade for this position in Colorado is listed above. You can find the Colorado base pay range and benefits here.
If you got this far, we hope you’re feeling excited about this role. Even if you don’t feel you meet every single requirement, we still encourage you to apply. We’re eager to meet people who believe in Affirm’s mission and can contribute to our team in a variety of ways not just candidates who check all the boxes.
APPLY HERE
by Ronald Barron | Sep 30, 2022 | Uncategorized
Job Description
Staff Product Manager
at Grow Therapy
Remote
About us:
We’re on a mission to fundamentally transform mental healthcare accessibility. Grow Therapy empowers therapists to launch and grow thriving insurance-accepting private practices. We’re creating game-changing technology to build America’s biggest behavioral healthcare group and ensure that anyone can afford quality mental healthcare. Following the mass increase in depression and anxiety from the pandemic, the need for accessibility is more important than ever.
To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Our founders come from Harvard Medical School, Stripe, and Blackstone, and are champions of balancing bold ambitions with a culture that promotes holistic well-being. Since launching in 2020, Grow has raised over $90M from top VCs and angel investors, including TCV, Transformation Capital, SignalFire, Village Global, CoFound, and leaders of Oscar, Nurx, Quartet, Airbnb, and Blackstone.
If you or a loved one has ever tried to find an in-network therapist, you may have already experienced how hard it is to find a therapist that’s the right fit for you, understand the costs associated with the appointment, or figure out if you’re covered by your insurance. We are hiring our third product manager to create a game-changing experience that helps clients manage their entire mental health journey.
This is an opportunity to build technology that brings the therapy experience into the 21st century with a stellar engineering team.
As part of this role you will:
- Own the product roadmap for the client portal: You’ll work closely with the CTO and COO and use your learnings from talking with users and clinical advisors to figure out how to build digital health tools that improve clients’ therapy experiences
- Be a speakerphone for users: You’ll drive UXR for mental health clients, synthesize those learnings, and use it to inform the product roadmap
- Set best practices and culture for product at Grow: You’ll play a huge role in deciding how we hire and recruit product managers in the future
Requirements
- 4+ years of product management experience (startup and healthcare experience is a plus but not required)
- Collaborative. You have experience working with designers and engineering teams
- User Empathy. You relish talking to users, understanding their unique pain points, and using that deep understanding to build products from first principles.
- Scrappy. You’ll do anything to achieve your goal. You know how to think on the fly and persist through setbacks and roadblocks and to motivate your teammates to do the same.
- Team Player. You are collaborative by nature, relish in camaraderie and group wins, and are looked to by colleagues as a steadfast partner and source of encouragement
- Highly Motivated. You want ownership of your work
Benefits
- The chance to transform the mental healthcare landscape and drive impact from day one
- Our dedication to mental health guides our culture. Wellness benefits include unlimited PTO, winter break, Mental Health Mornings (2hr each week), wellness stipend, team meditation, lunch on us, and so much more!
- Comprehensive health insurance plans, including dental and vision
- Flexible working (hybrid of in-person & remote), relaxed dress code, office pets
- Continuous learning opportunities which include dedicated learning days, generous learning stipend, and monthly mental health workshops
- Strong ownership of your work, mentorship, and unbounded leadership opportunities. You’ll have the opportunity to help build a rapidly scaling organization
- Competitive salary
APPLY HERE
