Senior Design Manager – Core Experience

by | Jan 12, 2023 | Uncategorized

Job Description

Senior Design Manager – Core Experience

LONDON or Remote Americas

DESIGN AND USER EXPERIENCE – EXPERIENCE

PERMANENT

REMOTE

Delivering the best Spotify experience possible. To as many people as possible. In as many moments as possible. That’s what the Experience team is all about. We use our deep understanding of consumer expectations to enrich the lives of millions of our users all over the world, bringing the music and audio they love to the devices, apps and platforms they use every day. Know what our users want? Join us and help Spotify give it to them.

Delivering the best Spotify experience possible. To as many people as possible. In as many moments as possible. That’s what the Experience team is all about. We use our deep understanding of consumer expectations to enrich the lives of millions of our users all over the world, bringing the music and audio they love to the devices, apps and platforms they use every day. Know what our users want? Join us and help Spotify give it to them.

We are looking for an experienced product design manager to join our team responsible for crafting the mobile app experience for Spotify. This team is at the heart of Spotify, developing new features and experiences for our listeners. You will be leading the charge on reimagining how listeners collect, manage, and retrieve the content they love — as well as bringing brand new features into the product

What you´ll do

  • Directly manage a team of designers, supporting them as they drive their personal and professional growth
  • Influences and interprets the product vision to drive strategic execution of design through their team
  • Works with our designers to ensure we have a deep understanding of user needs and that their design solutions fit into a consistent product experience
  • Actively participates in key initiatives to help shape and guide solutions
  • Challenges status quo on creativity and quality of design work across their team
  • You are willing to get hands-on, partnering closely with other designers and/or engineering teams
  • Work closely with Product and Insights to formulate clear design hypotheses & construct tests
  • Promotes team’s design work to drive alignment across the other teams
  • Proactively looks for and solves high-level issues and opportunities

Who you are

  • You have 3+ years people management experience with designers in an agile product development environment
  • You are comfortable working closely with product managers, engineering leads, user research teams, and data scientists to ship products
  • You are a leader with practical design chops you don’t mind dusting off from time-to-time. You’ve shipped many consumer products over the years, and understand what it takes to build awesome product experiences.
  • You have a keen eye for detail and can give effective direction and feedback to designers on the team
  • You have great communication skills, both written and verbal
  • You have a people-focused design mentality and want to design and build products/features that truly have meaningful impact
  • You have an online portfolio, or PDF that you can share with us. A link to your online portfolio, or a PDF, is required. Applications without a portfolio are unlikely to be considered
  • You are able to provide a brief explanation in your application of why you are excellent for this role, while highlighting your portfolio

Where you´ll be

  • We are a distributed workforce enabling our band members to find a work mode that is best for them!
  • Where in the world? For this role, it can be within the EMEA region or the Americas region in which we have a work location and is within working hours.
  • Working hours? We operate within the Central European/GMT and Eastern Standard time zone for collaboration and ask that all be located in that time zone.
  • Prefer an office to work from home instead? Not a problem! We have plenty of options for your working preferences. Find more information about our Work From Anywhere options here.

#remote

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.

APPLY HERE

Marketing Loyalty – Manager

by | Jan 12, 2023 | Uncategorized

Job Description

Title: Marketing Loyalty – Manager

Location: Remote US

Category: Marketing
Job Type: Fully remote
Salary: 60300 – 130000 /year
The Front Store Marketing team is seeking a dynamic self-starter to manage our ongoing customer reach expansion initiatives. These initiatives are designed to improve our ability to communicate with our customers by acquiring, maintaining, and optimizing contact and profile data. The role involves significant cross-functional work with our internal partners in digital innovations, IT, analytics, data strategy and program marketing. The ideal candidate will thrive on solving complex challenges and have experience in customer growth and development, data-driven marketing, and/or strategy development.
Responsibilities:

  • Day-to-day executional lead for CVS customer reach expansion, managing various cross-functional initiatives that support both immediate and long-term growth across multiple channels.
  • Take the lead, project manage, and own cross-functional workstreams across customer-facing channels and back-end data strategy to implement changes intended to drive reach expansion and ongoing data hygiene.
  • Collect and synthesize feedback from customers and retail field resources to monitor the impact and success of new and ongoing initiatives.
  • Work closely with Data Strategy and Analytics partners to build new and maintain existing reporting and dashboards, to help track the performance of ongoing initiatives.
  • Analyze data and share insights to help uncover and communicate new opportunities to key partners; discontinue any existing initiatives when not yielding expected results.
  • Execute day-to-day operational tasks to maintain ongoing reach expansion initiatives.

Pay Range
The typical pay range for this role is:
Minimum: 60,300
Maximum: 130,000
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications

  • 4+ years experience in customer growth and development, data-driven marketing, and/or strategy development in a retail, consumer packaged goods, or consulting environment.

Preferred Qualifications

  • Experience using and writing SQL queries to pull and compile data into insightful reports.
  • A passion for data analysis and for identifying new opportunities to improve performance and meet customer needs.
  • Experience working with cross-functional teams and managing complex projects from start to finish.
  • Analytical skills and experience developing data-driven reports; ability to use Excel to create pivot tables, charts, and graphs.
  • Demonstrated ability to prioritize work based on level of criticality to deliver.
  • Excellent communicator, both verbal and written, to influence key partners at all levels of the organization and to keep teams aligned on progress, risks, and accomplishments.
  • Proficiency in core MS business applications (Excel, PowerPoint, Outlook).

Education
Bachelor’s Degree or equivalent work experience required.

APPLY HERE

Senior UX Designer

by | Jan 12, 2023 | Uncategorized

Job Description

Senior UX Designer

US – Remote

US – WI – Madison

Full time

R23-1251

Position Overview

Exact Science’s Customer & Digital Experience (CDX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all our customers, across all channels (digital and physical). These journeys are grouped by Customer Types (e.g., Patient, Provider) and further categorized into a set of Experiences (e.g., Understand Risks & Complete Screening, Confirm Diagnosis). Each Experience has a set of specific, measurable Objectives and Key Results (OKRs) that the overall team is accountable to fulfill.

The Sr UX Designer is responsible for driving/facilitating the realization of the UX strategy and vision for multiple Journeys (e.g., 3+) within a given Experience. In the journeys, this position must account for a holistic Service Design, which encompasses all touchpoints with a given customer, both digital and physical. This position is responsible for addressing the business, user, and technology UX requirements through continuous analysis, iteration, solutioning, and delivery.

With a customer-centric, digital-first approach, and in collaboration with development teams, business stakeholders, strategy, research, product, and analytics teams, this role will help build out Journeys and frameworks in the form of: information architectures, design systems, low to high fidelity prototypes, task and workflow modeling, rapid iterative usability testing, in-depth testing, best-practice implementation, and ensuring the ongoing practical and creative quality of user experience.

Essential Duties

Include, but are not limited to, the following:

  • Facilitate effort to collaborate with CDX Strategists, CDX Researchers, the Experience Management & Capability team and the respective Experience Design team members to produce Service Design deliverables (e.g., Service Blueprints) for multiple Journeys (e.g. 3+) in a given Experience that are integrated, cross-touchpoint, cross-Customer Type, and Cross-Experience/Journey.
  • Facilitate the design, execution, and incorporation of user research into the design of the relative Journeys.
  • Lead the use of Design Thinking, storytelling, and conceptual prototypes to compellingly convey the vision, flow, and features of the products/services being designed.
  • Lead creation and adoption of design systems, website interaction models, information architectures, user task flows, and screen designs; turn complex information into intuitive graphics, charts, and other forms of visualization data.
  • Drive use of ideation and sketching for storyboards and prototyping; create low- and medium-fidelity prototypes to test proposed Journeys.
  • Lead the adaption of the enterprise wide UX best practices, standards, principles, and design thinking processes for use by the respective UX, Product, and Engineering teams; serve as an advocate for these standards, principles, processes.
  • Mentor UX Designers to design innovative and compelling user experiences and corresponding deliverables: wireframes, information architecture diagrams, user flows, comps, and prototypes. Additionally, train and mentor the UX Designers on how to interpret and integrate user research into their designs.
  • Facilitate collaboration with Strategy, Product, and Engineering peer leadership to foster active collaboration across the teams, remove impediments, and ensure delivery of the overall Experience vision & OKRs. Building and maintaining collaborative relationships with senior leadership and other departments (e.g., Marketing) will also be required.
  • Advocate for the Experience’s/Journey’s UX vision – possessing the knowledge and passion to articulate it clearly, concisely, and compellingly across audiences.
  • Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
  • Support and comply with the company’s Quality Management System policies and procedures.
  • Ability to act with an inclusion mindset and model these behaviors for the organization.
  • Travel Requirements: Ability to travel 10-20% of working time away from work location, may include overnight/weekend travel.

Minimum Qualifications

  • Bachelor’s degree in Design, Marketing, Business, Life Sciences, Engineering, or related field of study; or High School Degree/General Education Diploma and 7+ years of relevant experience as outlined in the essential duties in lieu of Bachelor’s degree.
  • 7+ years of experience working as a senior UX Designer, with at least 5 years in the digital domain and familiarity with Agile / Scrum / Kanban methodologies.
  • Extensive experience in applying techniques and methods of modern user experience design, discovery, and delivery – along with expertise with design/user experience platforms and tools (e.g., Adobe Creative Suite, Figma, Sketch, Miro).
  • Strong working knowledge of HTML, CSS, JavaScript, Adobe Creative Suite applications, and associated design tools.
  • Demonstrated strong understanding of the current web and mobile technology landscape.
  • Advanced understanding of human centered design and design thinking methodologies.
  • Experience creating accessible, inclusive, and equitable design.
  • Knowledge of best-in-class design systems (Material, Carbon, Fluent, etc) and their pros and cons. Experience in evolving/adapting design systems or building them from scratch.
  • Extensive experience problem-solving, organizational, and analytical skills with the ability to evolve UX strategy based on research, data, and industry trends.
  • Strong analysis skills; including, but not limited to, process and user flow definition.
  • Extensive experience in translating complex user, business, operational, and technical requirements into clear, accurate, compelling user experience deliverables.
  • Experience in relationship building, motivation, and curiosity to bring together different personalities for creative thinking and collaborative solutioning.
  • Extensive experience engaging with strategists, product managers, engineers, researchers, SMEs, and company leaders in a constructive and collaborative relationship where you can both learn and influence.
  • Experience mentoring a team of UX Designers.
  • Excellent written and verbal communication skills, with the ability to agilely adapt to the respective audience (team member to senior leadership).
  • Strong organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team.
  • Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
  • Authorization to work in the United States without sponsorship.

Preferred Qualifications

  • Experience in healthcare, wellness, or digital health.
  • Experience with service design and operations.
  • Experience with both B2C and B2B products and/or services.
  • Experience with react framework.

APPLY HERE

Senior Design Manager – End to End Experience Design

by | Jan 12, 2023 | Uncategorized

Job Description

Title: Senior Design Manager – End-to-End Experience Design Squad

Location: Remote US

  • Category: Digital
  • Job Type: Fully remote
  • Salary: 115000 – 230000 /year
  • Job Description: Job Description
  • This is an exciting opportunity to lead a new end-to-end experience design squad, responsible for building the team, prioritizing work and driving breakthrough design for our highest priorities.

The Senior Manager contributes to digital product design efforts and solves complex business challenges on large-scale initiatives across several projects simultaneously. This role is an advocate of the user. The Sr. Manager leads and guides and contributes to discovery, experience mapping, Design Sprints, stakeholder coordination, design reviews, provides recommendations, and influences strategic decision-making.

  • Hire and retain contract and full-time Experience Designers
  • Establish annual goals and provide ongoing performance feedback to full-time staff
  • Collaborate with other experience Design, Product, Analytics, Engineering, Marketing, and others to ensure alignment across projects
  • Proactively work with reports to ensure high-quality designs and stakeholder satisfaction
  • Collaborate with other Experience Designer managers
  • Collaborate with Experience Designer team members and product, business, and technology partners to ensure a shared understanding of business and user goals
  • Conceptualize, design, and define breakthrough user experiences, drawing inspiration from research, user goals (Jobs to Be Done), and the world around you
  • Gain stakeholder support for designs by clearly communicating design vision and rationale
  • Translate complex cognitive challenges across multiple journeys into elegant user experiences delivered across multiple channels (digital, phone, in store)
  • Develop a deep understanding of customer journeys, personas, and segmentation within your portfolio of projects

Pay Range
The typical pay range for this role is:

  • Minimum: 115,000
  • Maximum: 230,000

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

  • 7-10 years of experience in experience design team building and leadership involving direct, indirect, and non reports with proven ability to work in a matrix team environment and demonstrate thought leadership and ability to influence where no direct line of control exists

Preferred Qualifications

  • Proven ability to improve team process, performance, and culture
  • Ability to keep a focus on strategic goals while executing against short-term objectives
  • Ability to align team members around the ideal digital experience and gain support and commitment
  • Easily adapts to change and encourages challenge of the current state design
  • Ability to see ahead of current work and translate future possibilities into breakthrough design strategies
  • 3 years of experience mentoring and coaching junior colleagues in design best practices
  • 3 years of experience career managing design professionals
  • Experience working within an Agile or Scaled Agile Framework (SAFe) Methodology as a development process

Education

  • Bachelor’s degree in Design, User Experience, Graphic Design, Information Design, Product Design, Human Factors or equivalent/relevant work experience

APPLY HERE


Senior Data Analyst

by | Jan 12, 2023 | Uncategorized

Job Description

Sr. Data Analyst

Remote

Who we are

HopSkipDrive’s mission is to create opportunity for all through mobility. Our safe, innovative youth transportation solution is used by over 300 school districts, charter schools, government agencies and busy families to get kids where they need to go.

With nearly 500,000 yellow buses on the road every day and 3.5 billion miles driven a year, student transportation is the largest mass transit system in the US. And while districts spend $25 billion annually on transportation, only 30% of kids get to school everyday on a school bus. Add to the equation a crippling bus driver shortage and increasing needs for individualized transportation solutions, and it is clear the current system is expensive, inefficient and ripe for disruption.

We create personalized transportation solutions from one to many, and everything in between.

We’re a company with heart

Our partnerships with school districts, child welfare agencies and nonprofits ensure equitable educational access for our most vulnerable populations, including youth in foster care, youth experiencing homelessness, and youth with special needs.

We understand that the difference between struggle and success can sometimes be as simple as the ability to show up, which is why we’re on a mission to use innovative technology, coupled with operational expertise and new thinking to help kids reach their full potential by providing a safe, dependable way to get them where they are going.

We’re an awesome place to work

Our company culture has been well-recognized HopSkipDrive has been named to Best Places to Work lists from Built in LA, Comparably, Inc. and the Los Angeles Business Journal. Comparably also named us to the Best Company for Professional Development, Best CEO and Best CEOs for Women lists.

We’re growing rapidly

Founded by three moms as a solution to their own transportation challenges, we now serve nine states and 16 markets across the country and continue to expand at a rapid pace, twice making the Inc. 5000 and Deloitte 500 Fast-Growing Technology lists. Backed by top-tier venture capital firms, HopSkipDrive has raised $70M in funding to date.

Who you are

You are looking for a challenging and rewarding experience. You are inspired by our vision and the opportunity to define a new category in an incredibly fast-growing market. You are excited to learn, grow and collaborate so we can achieve our mission of creating opportunity for all through mobility.

At HopSkipDrive, we know that challenges require different approaches, unique perspectives and new ways of thinking. We are building a team of creative problem-solvers from many different backgrounds.

As a Senior Data Analyst you will be a part of the core business intelligence team. You will apply your data analysis skills and business acumen to improve operational processes and impact business outcomes as defined by product roadmaps and company initiatives.

What you’ll do

  • Scope and develop data products in partnership with cross-functional stakeholders. For example: create clean data sources, build dashboards, evaluate product experiments.
  • Perform in depth analysis to understand business dynamics, with a particular focus on the enterprise side of the HopSkipDrive marketplace.
  • Build and improve on existing reporting, thus empowering coworkers to make informed decisions and track their performance.
  • Model and advocate for data best practices outside of the Business Intelligence team.
  • Utilize your understanding of Enterprise businesses to provide relevant insights to HopSkipDrive’s client facing teams (Sales, Marketing, Client Operations) in order to help them achieve their business performance goals.
  • Create training materials and conduct data trainings that empower coworkers to use data to better perform at their roles.
  • Add to the diverse perspectives on the current team
  • Ensure data is used ethically.
  • Attend daily cross functional team meetings.

What you bring

  • A passion to work in a data-driven culture with modern self-service data tools.
  • 4+ years experience using modern tools for data wrangling, reporting, and visualization.
  • 2+ years experience in Enterprise or Education focused businesses.
  • Data investigation skills to uncover actionable insights.
  • Experience with business modeling and workflows.
  • Technical proficiency in Tableau, Excel, Google Sheets, and SQL.
  • A love of learning.
  • Strong communication skills are a must, especially story-telling with data.
  • Ability to thrive under uncertain or changing circumstances.
  • Agile development and start-up experience preferred.
  • A Data Science background is a plus.

What you will get

We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer flexible vacation, medical, dental, vision and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices. The salary range for this role in Los Angeles, CA is $110,000 to $125,000. This position is remote and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set, certifications, and specific work location. The total compensation package for this role also includes equity stock options.

APPLY HERE