Job Description

Senior UX Designer

US – Remote

US – WI – Madison

Full time


Position Overview

Exact Science’s Customer & Digital Experience (CDX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all our customers, across all channels (digital and physical). These journeys are grouped by Customer Types (e.g., Patient, Provider) and further categorized into a set of Experiences (e.g., Understand Risks & Complete Screening, Confirm Diagnosis). Each Experience has a set of specific, measurable Objectives and Key Results (OKRs) that the overall team is accountable to fulfill.

The Sr UX Designer is responsible for driving/facilitating the realization of the UX strategy and vision for multiple Journeys (e.g., 3+) within a given Experience. In the journeys, this position must account for a holistic Service Design, which encompasses all touchpoints with a given customer, both digital and physical. This position is responsible for addressing the business, user, and technology UX requirements through continuous analysis, iteration, solutioning, and delivery.

With a customer-centric, digital-first approach, and in collaboration with development teams, business stakeholders, strategy, research, product, and analytics teams, this role will help build out Journeys and frameworks in the form of: information architectures, design systems, low to high fidelity prototypes, task and workflow modeling, rapid iterative usability testing, in-depth testing, best-practice implementation, and ensuring the ongoing practical and creative quality of user experience.

Essential Duties

Include, but are not limited to, the following:

  • Facilitate effort to collaborate with CDX Strategists, CDX Researchers, the Experience Management & Capability team and the respective Experience Design team members to produce Service Design deliverables (e.g., Service Blueprints) for multiple Journeys (e.g. 3+) in a given Experience that are integrated, cross-touchpoint, cross-Customer Type, and Cross-Experience/Journey.
  • Facilitate the design, execution, and incorporation of user research into the design of the relative Journeys.
  • Lead the use of Design Thinking, storytelling, and conceptual prototypes to compellingly convey the vision, flow, and features of the products/services being designed.
  • Lead creation and adoption of design systems, website interaction models, information architectures, user task flows, and screen designs; turn complex information into intuitive graphics, charts, and other forms of visualization data.
  • Drive use of ideation and sketching for storyboards and prototyping; create low- and medium-fidelity prototypes to test proposed Journeys.
  • Lead the adaption of the enterprise wide UX best practices, standards, principles, and design thinking processes for use by the respective UX, Product, and Engineering teams; serve as an advocate for these standards, principles, processes.
  • Mentor UX Designers to design innovative and compelling user experiences and corresponding deliverables: wireframes, information architecture diagrams, user flows, comps, and prototypes. Additionally, train and mentor the UX Designers on how to interpret and integrate user research into their designs.
  • Facilitate collaboration with Strategy, Product, and Engineering peer leadership to foster active collaboration across the teams, remove impediments, and ensure delivery of the overall Experience vision & OKRs. Building and maintaining collaborative relationships with senior leadership and other departments (e.g., Marketing) will also be required.
  • Advocate for the Experience’s/Journey’s UX vision – possessing the knowledge and passion to articulate it clearly, concisely, and compellingly across audiences.
  • Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
  • Support and comply with the company’s Quality Management System policies and procedures.
  • Ability to act with an inclusion mindset and model these behaviors for the organization.
  • Travel Requirements: Ability to travel 10-20% of working time away from work location, may include overnight/weekend travel.

Minimum Qualifications

  • Bachelor’s degree in Design, Marketing, Business, Life Sciences, Engineering, or related field of study; or High School Degree/General Education Diploma and 7+ years of relevant experience as outlined in the essential duties in lieu of Bachelor’s degree.
  • 7+ years of experience working as a senior UX Designer, with at least 5 years in the digital domain and familiarity with Agile / Scrum / Kanban methodologies.
  • Extensive experience in applying techniques and methods of modern user experience design, discovery, and delivery – along with expertise with design/user experience platforms and tools (e.g., Adobe Creative Suite, Figma, Sketch, Miro).
  • Strong working knowledge of HTML, CSS, JavaScript, Adobe Creative Suite applications, and associated design tools.
  • Demonstrated strong understanding of the current web and mobile technology landscape.
  • Advanced understanding of human centered design and design thinking methodologies.
  • Experience creating accessible, inclusive, and equitable design.
  • Knowledge of best-in-class design systems (Material, Carbon, Fluent, etc) and their pros and cons. Experience in evolving/adapting design systems or building them from scratch.
  • Extensive experience problem-solving, organizational, and analytical skills with the ability to evolve UX strategy based on research, data, and industry trends.
  • Strong analysis skills; including, but not limited to, process and user flow definition.
  • Extensive experience in translating complex user, business, operational, and technical requirements into clear, accurate, compelling user experience deliverables.
  • Experience in relationship building, motivation, and curiosity to bring together different personalities for creative thinking and collaborative solutioning.
  • Extensive experience engaging with strategists, product managers, engineers, researchers, SMEs, and company leaders in a constructive and collaborative relationship where you can both learn and influence.
  • Experience mentoring a team of UX Designers.
  • Excellent written and verbal communication skills, with the ability to agilely adapt to the respective audience (team member to senior leadership).
  • Strong organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team.
  • Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
  • Authorization to work in the United States without sponsorship.

Preferred Qualifications

  • Experience in healthcare, wellness, or digital health.
  • Experience with service design and operations.
  • Experience with both B2C and B2B products and/or services.
  • Experience with react framework.