Engineering Manager

Job Description

Title: Engineering Manager

Location: United States – Remote

Ask Media Group’s Product Engineering team is looking for a manager of software engineering with the expertise to help us scale our marketing initiatives and further drive user engagement. We’re looking for an experienced leader to guide a team composed of software engineers to support our scaled web delivery platform and ecosystem. You and your team will collaborate with the web development and product teams to strengthen the web development platform and keep it in alignment with business needs. We’re looking for someone who is sharp, collaborative, resourceful, and can communicate complex ideas with ease. This position requires excellent communication skills, business instincts, and a get-it-done mindset to ensure that results are delivered while also encouraging creativity and innovation.

Some of the Key Technologies We Work With

JavaScript, Node.js, React, Redis, Snowflake, GitLab, Kubernetes, AWS

What You’ll Do

  • Manage, coach, and develop a team of software engineers.
  • Work with partners in product and web development to deliver on team initiatives and achieve business goals.
  • Encourage and facilitate transparency within the business.
  • Help your team make decisions around designing solutions and work approaches to meet business expectations in an efficient manner.
  • Support and improve best practices for software development.
  • Track and report on work/project progress.
  • Create an environment and culture that enables your team to perform at its best.

What You Bring to Us

  • 2+ years of management experience building and leading product engineering teams.
  • 5+ years of experience building scaled, audience facing web products.
  • Solid communication and presentation skills with ability to interact with different cross-functional team members.
  • Strong understanding of Scrum.
  • Intellectually curious and continuously striving to learn.

APPLY HERE

Product Operations Manager – Security Standards and Solutions

Job Description

Title: Product Operations Manager – Security Standards and Solutions

Location: Remote US

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

About the Department

The Product organization at Cloudflare is made up of Product Managers, Product Designers, Product Content Managers and Product Operations Managers. We love to learn, collaborate, and solve large-scale problems.

Your work will impact and influence products used by millions of people and thousands of companies daily. Working within the department and across-functions in an inclusive, hands-on and respectful way will be key to your success and the success of the Product organization in general.

About the Role

We’re looking for a Product Operations Manager who will manage key cross-product and cross-company solutions including FedRAMP and other Government and Public Sector data-sovereignty, security certification, privacy, standards and compliance initiatives. You will work across many teams at Cloudflare including Product, Engineering, Security, IT, Compliance, Sales, Marketing, Privacy, and Legal. You will help translate requirements into product features, solution architectures, infrastructure capabilities, process and compliance standards. You will use your deep technical and collaboration skills along with your hands-on approach to achieve timely results across multiple major projects. Your role will require you to act as a cross-product Product Manager collaborating with individual Product Managers and Engineering Managers while also acting as a cross-organization leader and subject matter expert.

  • Define and prioritize the cross-product features and functionality required to ensure Cloudflare meets and maintains the requirements of major cross-product and cross-company compliance and security certification initiatives.
  • Lead and guide product managers in planning features that meet Public Sector security standards.Work with Go-to-Market teams including Pricing and Licensing, Product Marketing, Sales, Customer Support and others to bring Public Sector security certification offerings to market.
  • Lead Cloudflare’s product and solution compliance for FedRAMP .
  • Act as a leader in all globalPublic Sector security standards, data sovereignty and compliance projects at Cloudflare taking a hands-on approach, collaborating with cross-functional teams.
  • Engage with customers, prospects, and internal stakeholders to understand core capabilities required and develop plans to meet those requirements.
  • Engage directly with customers to facilitate an understanding of how using Cloudflare products will help them stay in compliance with the security certification and compliance requirements applicable to them.
  • Help Product and Engineering teams weigh different options to meet the requirements of these initiatives and understand the tradeoffs of each.
  • Act as a subject matter expert in the product and engineering capabilities of these projects, participate in customer, internal and external meetings/communications.
  • Own the Public Sector security compliance product roadmap and help customers fit Cloudflare’s roadmap into their enterprise roadmaps.

Desirable skills, knowledge and experience

  • Minimum 10 years previous experience in technical roles in Product Operations, Product Management, Engineering Management, Customer Success, or Pre/Post-Sales.
  • Deep technical expertise, curiosity and a solid understanding of networks and the Internet.
  • Strong understanding of how Internet traffic flows and how logs and data are created and stored. Deep expertise and experience in Public Sector compliance and security certifications in the cloud computing and/or cybersecurity industries.
  • Strong understanding of FedRAMP and experience leading teams to FedRAMP High certification.Strong understanding of enterprise architectures and ability to map products and solutions to customer environments.
  • Experience with and good understanding of data localization, data resilience and data sovereignty architectures and solutions.Ability to communicate technically complex concepts to non technical audiences.
  • Bachelor’s degree required, preferably in Computer Science or Engineering.
  • Deep experience in the Cloud Software and/or Cybersecurity industries.
  • Proven track record working with diverse teams and working across-teams.
  • A detail-oriented mindset with a hands-on approach.
  • Customer-centric mindset with the capability of translating customer needs and customer experiences into the product development process.

APPLY HERE

Group Product Manager – API, Area 1 Email Security

Job Description

Title: Group Product Manager – API, Area 1 Email Security

Location: Remote US

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

About Cloudflare Area 1 Email Security

Cloudflare Area 1 Email Security stops phishing attacks as a cloud-native email security service that helps increase visibility, eliminate complexity, and reduce risks for remote and office users alike.

As part of the Cloudflare Zero Trust platform, Area 1’s goal is to protect people and companies from hackers. We do this by blocking phishing attacks — which are the #1 cause of security breaches that lead to stolen customer data and serious financial damage to large companies. Our cloud-based cybersecurity solution is unique in the market because it preempts attacks before employees can even click on malicious emails. Major accounts in financial services, healthcare, consumer products, and other industries rely on Area 1 to protect their companies and their customers.

With globally distributed sensors and comprehensive attack analytics, Area 1 proactively identifies phishing campaigns, attacker infrastructure, and attack delivery mechanisms during the earliest stages of a phishing attack cycle. Using flexible enforcement platforms, the Area 1 solution allows customers to take preemptive action against targeted phishing, including malware, spoofing attacks, payload-less Business Email Compromise attacks, supply chain phishing, and other advanced threats.

About the Role

We are looking for an experienced product leader to join the team building the next generation of security products targeted for the enterprise markets. The role will be responsible for inbound as well as outbound activities. It requires business acumen and technical expertise. Your job as the product owner will be to define the next generation features for our cloud email security products, interface with customers and analysts, grow the wider Zero Trust product suite capabilities, do competitive analysis and positioning, and enable our sales and partners.

The ideal candidate is entrepreneurial-minded and thrives in a fast-paced and goal-driven environment. You have outstanding communication and collaboration skills and are able to work with a diverse group, get consensus, and drive the product forward. You are execution focused and emphasize getting things done while paying attention to important details. You have several years of experience working with enterprise, SaaS, or security technologies. You have a passion for building SaaS products and want to solve the problems of performance, security, and reliability of the Internet.

What you’ll do

You will be the Group Product Manager for the API security services of the Area 1 Email Security suite, owning the integration onramps and API-driven security aspects for all Cloudflare Area 1 Email security scenarios. You will support or lead all efforts related to the wider API product integrations and security strategy for Cloudflare One and Zero Trust services, directly supporting engineering, sales and support.

As a member of a growing team of product managers your responsibilities will include:

  • Own the product vision for your area. Ensure that it aligns with the overall product and company vision.
  • Be an expert on the domain, the market, the trends. Evangelize the vision constantly so all stakeholders are aligned, have context and understand where we are going.
  • Represent the customer. Be the champion and voice of customers. Build intimate, personal customer relationships. Bring the customer’s voice into the creation process.
  • Manage the roadmap. Make tough tactical prioritization decisions while helping the company think long-term. Build trust with stakeholders by maintaining an understandable, accurate roadmap.
  • Author use cases and prioritize requirements based on specific real-world product applications and extrapolate detailed product requirements for the scenarios.
  • Collaborate across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job.
  • Measure success. Own the measures used to define success for your product. Success measures must be defined at the inception of a product and tracked throughout its lifecycle. Make measures visible to all stakeholders and interpret them into actionable conclusions and new hypotheses.
  • Develop new opportunities. With your finger on the pulse of the market, the customers and the engineering teams, you are uniquely positioned to discover and develop new opportunities.
  • Validate if software is according to requirements. Develop and implement policies, procedures and test frameworks.

Examples of desirable skills, knowledge and experience

  • Minimum 8 years of product management or equivalent experience with demonstrated ability to discover opportunities, and then define and deliver products
  • Exceptional communication, presentation, organizational and analytical skills
  • Manage product releases in close collaboration with engineering and security teams.
  • Support sales and partner enablement activities.
  • Engage with customers for product adoption and future direction and manage the product roadmap
  • Strong customer and stakeholder empathy. You must be not only the voice of the customer, but at various times the voice of marketing, finance, engineering, support and ops. You must be able to channel many points of view.
  • Must be able to define and manage complex process and/or product issues of a broad scope using independent judgment
  • Experience balancing execution, agility, and culture at a fast growing business.
  • Experience partnering closely with Product Design to deliver engaging user experiences
  • Familiarity with modern software development practices used to build and deploy applications.
  • Experience with customer research. You know when and how to get feedback from the customer base to keep projects moving in the right direction.
  • Experience managing a team of product managers and providing direction and guidance on longer term strategic initiatives as well as tactical execution

Bonus Points

  • BS/MS in a technology field
  • Experience with analyzing data for trends and answers to questions using systems like SQL or Amplitude
  • Experience working with frontend development teams

APPLY HERE

Operations Associate, Cancellations

Job Description

Operations Associate, Cancellations

at Rocket Money

San Francisco, CA, Washington, DC, Remote (USA)

ABOUT ROCKET MONEY

Rocket Money’s mission is to empower people to live their best financial lives. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money ultimately giving them a leg up on their financial journey.

This will be an entry level role and we highly encourage people that are new grads or just starting out their career to apply!

ABOUT THE ROLE

  • Develop, maintain, and execute processes that provide key services to users
  • Prioritize multiple queues and manage daily workflow to ensure requests are resolved quickly and efficiently
  • Resolve unique situations and improve workflows to account for new or uncommon issues
  • Ensure positive user experience by determining when additional information is needed or troubleshooting breakdowns in processes

ABOUT YOU

  • Detail-oriented – you’re not scared to sift through large amounts of data
  • Team player – comfortable taking direction and communicating with the team
  • Organized – able to juggle multiple processes with accuracy and timeliness
  • Computer skills – comfortable and efficient navigating through a variety of tool

APPLY HERE

Web3 Community Lead

Job Description

Web3 Community Lead, Serotonin Platform (Remote)

at Serotonin

Remote

Who is Serotonin

Serotonin is the leading breakthrough marketing and communications partner for digital asset companies, working with the top businesses and entrepreneurs in the industry on brand positioning, media relations, content, growth marketing, and go-to-market strategy. We bring together a deep expertise in financial services, digital assets, and decentralizing technologies to help innovators tackle some of the biggest challenges facing business and society by building the next generation of products, services, and experiences. Serotonin offers competitive market compensation and a remote work environment.

About the Role

We are searching for a Community Lead to join Serotonin for a new product we are incubating internally. In this role, this person will work directly with web3 founders, investors, and journalists to help them make connections, gather resources, and generally to help them succeed. This is the first role of its kind within Serotonin so it comes with a large amount of ambiguity and freedom to define both the role and the working style. A deep love of web3 and skills honed from a background in community organizing, sales, hospitality, and/or customer success are extremely desirable.

Responsibilities

  • Fostering a warm, active, and engaging community
  • Helping to define community guidelines and establish norms
  • Organizing and participating in events to strengthen community ties and boost product awareness (ie. twitter spaces, internal panels, networking sessions, etc)
  • Collaborating with the product development team on new features and platform improvements
  • Build and maintain strong relationships with members, potential members, broader industry professionals and journalists

Requirements

  • 3+ professional years of experience working as a community manager, account manager, or similar role, preferably within the web3, blockchain, and cryptocurrency industry
  • Proof of Work within web3
  • Strong understanding of member success and user retention best practices
  • Experience launching community initiatives (ie. Creating an event series, writing email newsletters, etc.)
  • Excellent verbal, writing, and interpersonal skills

APPLY HERE