Job Description
Operations Associate, Cancellations
at Rocket Money
San Francisco, CA, Washington, DC, Remote (USA)
ABOUT ROCKET MONEY
Rocket Money’s mission is to empower people to live their best financial lives. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money ultimately giving them a leg up on their financial journey.
This will be an entry level role and we highly encourage people that are new grads or just starting out their career to apply!
ABOUT THE ROLE
- Develop, maintain, and execute processes that provide key services to users
- Prioritize multiple queues and manage daily workflow to ensure requests are resolved quickly and efficiently
- Resolve unique situations and improve workflows to account for new or uncommon issues
- Ensure positive user experience by determining when additional information is needed or troubleshooting breakdowns in processes
ABOUT YOU
- Detail-oriented – you’re not scared to sift through large amounts of data
- Team player – comfortable taking direction and communicating with the team
- Organized – able to juggle multiple processes with accuracy and timeliness
- Computer skills – comfortable and efficient navigating through a variety of tool
