Job Description

Title: Group Product Manager – API, Area 1 Email Security

Location: Remote US

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

About Cloudflare Area 1 Email Security

Cloudflare Area 1 Email Security stops phishing attacks as a cloud-native email security service that helps increase visibility, eliminate complexity, and reduce risks for remote and office users alike.

As part of the Cloudflare Zero Trust platform, Area 1’s goal is to protect people and companies from hackers. We do this by blocking phishing attacks — which are the #1 cause of security breaches that lead to stolen customer data and serious financial damage to large companies. Our cloud-based cybersecurity solution is unique in the market because it preempts attacks before employees can even click on malicious emails. Major accounts in financial services, healthcare, consumer products, and other industries rely on Area 1 to protect their companies and their customers.

With globally distributed sensors and comprehensive attack analytics, Area 1 proactively identifies phishing campaigns, attacker infrastructure, and attack delivery mechanisms during the earliest stages of a phishing attack cycle. Using flexible enforcement platforms, the Area 1 solution allows customers to take preemptive action against targeted phishing, including malware, spoofing attacks, payload-less Business Email Compromise attacks, supply chain phishing, and other advanced threats.

About the Role

We are looking for an experienced product leader to join the team building the next generation of security products targeted for the enterprise markets. The role will be responsible for inbound as well as outbound activities. It requires business acumen and technical expertise. Your job as the product owner will be to define the next generation features for our cloud email security products, interface with customers and analysts, grow the wider Zero Trust product suite capabilities, do competitive analysis and positioning, and enable our sales and partners.

The ideal candidate is entrepreneurial-minded and thrives in a fast-paced and goal-driven environment. You have outstanding communication and collaboration skills and are able to work with a diverse group, get consensus, and drive the product forward. You are execution focused and emphasize getting things done while paying attention to important details. You have several years of experience working with enterprise, SaaS, or security technologies. You have a passion for building SaaS products and want to solve the problems of performance, security, and reliability of the Internet.

What you’ll do

You will be the Group Product Manager for the API security services of the Area 1 Email Security suite, owning the integration onramps and API-driven security aspects for all Cloudflare Area 1 Email security scenarios. You will support or lead all efforts related to the wider API product integrations and security strategy for Cloudflare One and Zero Trust services, directly supporting engineering, sales and support.

As a member of a growing team of product managers your responsibilities will include:

  • Own the product vision for your area. Ensure that it aligns with the overall product and company vision.
  • Be an expert on the domain, the market, the trends. Evangelize the vision constantly so all stakeholders are aligned, have context and understand where we are going.
  • Represent the customer. Be the champion and voice of customers. Build intimate, personal customer relationships. Bring the customer’s voice into the creation process.
  • Manage the roadmap. Make tough tactical prioritization decisions while helping the company think long-term. Build trust with stakeholders by maintaining an understandable, accurate roadmap.
  • Author use cases and prioritize requirements based on specific real-world product applications and extrapolate detailed product requirements for the scenarios.
  • Collaborate across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job.
  • Measure success. Own the measures used to define success for your product. Success measures must be defined at the inception of a product and tracked throughout its lifecycle. Make measures visible to all stakeholders and interpret them into actionable conclusions and new hypotheses.
  • Develop new opportunities. With your finger on the pulse of the market, the customers and the engineering teams, you are uniquely positioned to discover and develop new opportunities.
  • Validate if software is according to requirements. Develop and implement policies, procedures and test frameworks.

Examples of desirable skills, knowledge and experience

  • Minimum 8 years of product management or equivalent experience with demonstrated ability to discover opportunities, and then define and deliver products
  • Exceptional communication, presentation, organizational and analytical skills
  • Manage product releases in close collaboration with engineering and security teams.
  • Support sales and partner enablement activities.
  • Engage with customers for product adoption and future direction and manage the product roadmap
  • Strong customer and stakeholder empathy. You must be not only the voice of the customer, but at various times the voice of marketing, finance, engineering, support and ops. You must be able to channel many points of view.
  • Must be able to define and manage complex process and/or product issues of a broad scope using independent judgment
  • Experience balancing execution, agility, and culture at a fast growing business.
  • Experience partnering closely with Product Design to deliver engaging user experiences
  • Familiarity with modern software development practices used to build and deploy applications.
  • Experience with customer research. You know when and how to get feedback from the customer base to keep projects moving in the right direction.
  • Experience managing a team of product managers and providing direction and guidance on longer term strategic initiatives as well as tactical execution

Bonus Points

  • BS/MS in a technology field
  • Experience with analyzing data for trends and answers to questions using systems like SQL or Amplitude
  • Experience working with frontend development teams