Job Description
Title: Product Operations Manager – Security Standards and Solutions
Location: Remote US
About Us
At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
About the Department
The Product organization at Cloudflare is made up of Product Managers, Product Designers, Product Content Managers and Product Operations Managers. We love to learn, collaborate, and solve large-scale problems.
Your work will impact and influence products used by millions of people and thousands of companies daily. Working within the department and across-functions in an inclusive, hands-on and respectful way will be key to your success and the success of the Product organization in general.
About the Role
We’re looking for a Product Operations Manager who will manage key cross-product and cross-company solutions including FedRAMP and other Government and Public Sector data-sovereignty, security certification, privacy, standards and compliance initiatives. You will work across many teams at Cloudflare including Product, Engineering, Security, IT, Compliance, Sales, Marketing, Privacy, and Legal. You will help translate requirements into product features, solution architectures, infrastructure capabilities, process and compliance standards. You will use your deep technical and collaboration skills along with your hands-on approach to achieve timely results across multiple major projects. Your role will require you to act as a cross-product Product Manager collaborating with individual Product Managers and Engineering Managers while also acting as a cross-organization leader and subject matter expert.
- Define and prioritize the cross-product features and functionality required to ensure Cloudflare meets and maintains the requirements of major cross-product and cross-company compliance and security certification initiatives.
- Lead and guide product managers in planning features that meet Public Sector security standards.Work with Go-to-Market teams including Pricing and Licensing, Product Marketing, Sales, Customer Support and others to bring Public Sector security certification offerings to market.
- Lead Cloudflare’s product and solution compliance for FedRAMP .
- Act as a leader in all globalPublic Sector security standards, data sovereignty and compliance projects at Cloudflare taking a hands-on approach, collaborating with cross-functional teams.
- Engage with customers, prospects, and internal stakeholders to understand core capabilities required and develop plans to meet those requirements.
- Engage directly with customers to facilitate an understanding of how using Cloudflare products will help them stay in compliance with the security certification and compliance requirements applicable to them.
- Help Product and Engineering teams weigh different options to meet the requirements of these initiatives and understand the tradeoffs of each.
- Act as a subject matter expert in the product and engineering capabilities of these projects, participate in customer, internal and external meetings/communications.
- Own the Public Sector security compliance product roadmap and help customers fit Cloudflare’s roadmap into their enterprise roadmaps.
Desirable skills, knowledge and experience
- Minimum 10 years previous experience in technical roles in Product Operations, Product Management, Engineering Management, Customer Success, or Pre/Post-Sales.
- Deep technical expertise, curiosity and a solid understanding of networks and the Internet.
- Strong understanding of how Internet traffic flows and how logs and data are created and stored. Deep expertise and experience in Public Sector compliance and security certifications in the cloud computing and/or cybersecurity industries.
- Strong understanding of FedRAMP and experience leading teams to FedRAMP High certification.Strong understanding of enterprise architectures and ability to map products and solutions to customer environments.
- Experience with and good understanding of data localization, data resilience and data sovereignty architectures and solutions.Ability to communicate technically complex concepts to non technical audiences.
- Bachelor’s degree required, preferably in Computer Science or Engineering.
- Deep experience in the Cloud Software and/or Cybersecurity industries.
- Proven track record working with diverse teams and working across-teams.
- A detail-oriented mindset with a hands-on approach.
- Customer-centric mindset with the capability of translating customer needs and customer experiences into the product development process.