by Ronald Barron | Jul 2, 2024 | Uncategorized
About the Role
EHS Manager
Location: USA-
Job Description Summary:
The EHS Manager will work collaboratively with the assigned operational leaders and frontline cross functionally, to ensure safe execution from inquiry to remittance, fulfilling the EHS management system requirements, enterprise expectations, & interested parties need. The EHS manager needs to embrace the GEV way, innovating, serving our customers, with lean mindset, one team approach, and full accountability towards our commitments.
Job Description:
Roles and Responsibilities
- Grow Leadership EHS daily management.
- Grow Frontline EHS engagement.
- Review EHS risks and signoff on EHS considerations during the bid phase of outages.
- Support EHS outage Plan creation and signoff on EHS readiness tasks
- Orchestrate with leadership, EHS framework deployment inclusive of hazard heat map and proactive actions.
- Provide day-to-day EHS support for service activities.
- Provide immediate, direct support to field service employees that work at customer sites. Inclusive of training, inspections, customer interaction around planning and job execution. They are the first line contact for the field service engineers as they manage day to day EHS issues in service work.
- Monitor outages EHS performance & organization level EHS performance.
- Lead and monitor active EHS investigations.
- Audit activities, & develop corrective, and preventive action to close any potential gaps.
- Initiate risk reduction projects & continuous improvement plans based on leadership dialogs, data trending and frontline listening sessions.
- Build and measure Site EHS professional competency and performance.
- Perform other duties as assigned by the ISD-EHS Leader and/or Operational leader.
Required Qualifications:
- Bachelor’s degree in curriculum related to Health & safety, or the equivalent in training and experience with a minimum of 10 years in an EHS related position in construction, power generation, or technical industry.
- 10+ years of field experience
- 8+ years of auditor experience
- 3+ years’ experience with Taproot or similar methodology
- Ability and willingness to travel 40% globally with minimal notice required, and as per business need.
- English proficiency required.
Preferred Qualifications:
- Ability to form and lead a strong team across the matrix organization (ie. with or without direct reports)
- Strong customer service skills, interpersonal, analytical, organizational and research skills
- Excellent oral and written communication skills
- Field experience related to outages in the power generation industry.
- Work effectively with people from different culture and background
- Ability to prepare accurate reports containing findings/recommendations and perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time sensitive deadlines.
- Industrial equipment and facilities knowledge is desired.
- Ability to recognize/mitigate organizational systemic risk and train others to recognize/mitigate task and project risk.
- Skilled at Change Management processes
- Green Belt Lean 6-Sigma or higher.
- Kaizen facilitator
- ISO 45001 / 14001 auditor
- Certified trainer
- Industrial Hygiene, Ergo, and electrical safety proven competency.
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by Ronald Barron | Jul 2, 2024 | Uncategorized
About the Role
Title: Corporate Counsel
IP, Marketing & Digital
Location: USA-
Overview
Frontdoor, INC (NASDAQ:FTDR) is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .
Responsibilities
Summary: (Fully Remote w/ some travel as needed.)
Frontdoor seeks a talented, energetic, entrepreneurial, and selfmotivated attorney with at least 3 years of relevant legal experience to serve as Corporate Counsel–IP, Marketing & Digital. This position will report directly to the Vice President, Associate General Counsel responsible for intellectual property (IP), marketing and technology. This position will be responsible for handling a wide range of matters related to the growth, operation, and further development of this dynamic business. The Corporate Counsel will support digital and cyber initiatives and advise on matters including artificial intelligence (AI), mobile apps, digital product development and cybersecurity. The ideal candidate will have knowledge of IP and advertising law and the Telephone Consumer Protection Act (TCPA), as well as experience with commercial contracts and technology and privacy questions. This role requires a person to possess a strong interest in working within a dynamic, fast-paced environment and the ability to work hand-in-hand within a cross-functional team on a daily basis.
Shared Purpose and Values:
At Frontdoor, we make life easier for every homeowner. Home is more than a place – it is a connection that each of us sparks as we lived our shared values:Help people.Own it.Move forward.Explore. We make these commitments to ourselves and others each day. They guide, inspire and empower us on our journey. A successful candidate will be energized and excited by our shared purpose and values. If you identify with our shared purpose and values, we would welcome the opportunity to meet you!
Responsibilities include:
- Providing high quality and effective legal advice and counsel to legal and business team members on a broad range of topics and matters.
- Providing advice and counsel on intellectual property, privacy law and cybersecurity, advertising, e-commerce, general contracts, and other related legal matters.
- Assisting in structuring, negotiating, and implementing commercial transactions such as licensing agreements, vendor contracts, strategic partnerships, software and technology development agreements, marketing alliances, and PR/advertising arrangements.
- Overseeing outside counsel handling trademark and patent prosecution and managing IP enforcement and domain name matters worldwide.
- Assisting in the compliance review of advertising and marketing materials, promotions and similar matters.
- Identifying and analyzing legal issues, and effectively communicating sound, understandable legal recommendations to the appropriate business team members.
- Actively participating in a collaborative manner in cross-functional business teams to identify, evaluate, and resolve complex business issues and risks.
- Willingness to handle other projects and matters as may be assigned from time to time.
- Working with and supervising outside counsel on various legal matters as appropriate.
Qualifications
- J.D with 3-5 years legal experience in a law firm or in-house legal department handling intellectual property, advertising and/or technology-related matters (although willing to consider strong candidates with general corporate or litigation experience);
- The ideal candidate would have experience in several of the following areas: Internet, digital and technology law; trademark law; advertising compliance; TCPA/telephone, email marketing and other privacy laws.
- Must be tech-savvy and possess a strong willingness to learn.
- Top academic record and large firm experience preferred.
- Creative problem solver with customer focus and “can do” attitude.
- Ability to multi-task with a sense of urgency and ability to meet deadlines within a changing, fastpaced environment.
- Team player with strong interpersonal and communication skills.
- Possess strong issue identification and problem-solving skills; and
- Good standing in an applicable state bar.
APPLY HERE
by Ronald Barron | Jul 2, 2024 | Uncategorized
About the Role
Customer Support Specialist II (West Coast hours once live)
United States
Customer Support /
Full Time /
Remote
Stavvy is transforming how business is conducted remotely by making complex legal and financial transactions easier, safer, and more accessible to all. Whether we are working to enable title companies to facilitate remote closings in a safe way, better connecting lenders with the businesses they use during the home buying process, or building the next set of tools for the platform, Stavviators (our employees) are disruptors at heart. Our team is constantly iterating, solving problems, and working together to simplify life’s defining moments. If you want to help power the paperless revolution, join us at Stavvy!
What You’ll Do
- Maintain an in-depth understanding of company products and customer workflows
- Provide quick and efficient technical assistance, offering troubleshooting steps as needed
- Assist customers, vendors, and signers by using creative thinking, providing best practice guidance, and offering suitable solutions to ensure success within the platform to enhance the product and solve customer inquiries
- Fully comprehend the customer’s needs and thoroughly investigate their support ticket
- Collaborate cross-functionally to escalate and monitor incidents using Zendesk, Jira, Slack, and our Status Page
- Submit product improvement suggestions via Jira to refine areas of the platform and enhance the customer experience
- Assist the training team by expanding upon external and internal resources, including, but not limited to, Stavvy Help Desk articles, training videos, the Notary Approval process, and customer-facing FAQs
- Assist in our Concierge White Glove service by monitoring incoming transaction requests, and communicating to all stakeholders on next steps seeing the transaction to completion
- Ensure high customer satisfaction and contribute positively to team metrics
- Vet Notary Profiles in Stavvy after conducting due diligence
Who You Are
- Possess 4+ years of support experience with a technical background
- Proficient in handling software titles; familiarity with RON (Remote Online Notary) software is a plus
- Strong background in Fintech, Mortgage Lending, Servicing, or Origination is highly preferred
- Knowledgeable in using ticketing systems, particularly familiar with Zendesk and Hubspot
- Comfortable utilizing web-based software tools such as Confluence, Jira, Datadog and Tableau
- Familiarity and comfort with Code, API, SFTP, Encompass, Docutech, Auth0, and development tools are advantageous
- Being a Commission Notary is a plus
APPLY HERE
by Ronald Barron | Jul 2, 2024 | Uncategorized
About the Role
Principal Information Architecture Strategist
remote type
Remote
locations
Remote-USA
time type
Full time
job requisition id
P745020
About the team
The Zillow Experience Design (ZxD) team is a fast-paced, collaborative, and driven design team. We’re a tight-knit, fun-loving, and upbeat group. Meet us and learn more (https://www.zillow.com/careers/design/)!
– We are a multidisciplinary team. Our roles include product design, content design, experience research, design systems, design strategy & service design, and design operations
– We build useful, usable, and innovative experiences for Zillow customers. These experiences live across web, mobile, and internal software platforms.
– Our team cares deeply about solving problems for real people – customers, co-workers, & everyone else. We seek to make everything a little better than we found it.
About the role
As a Principal Information Architecture (IA) Strategist, you’re responsible for discovery, definition, and development of enterprise ontologies in support of Zillow’s Customer Data Strategy, Corporate Strategy and Customer Experience Vision. The Principal IA Strategist will be responsible for working collaboratively across Zillow lines of business and functions to develop domain ontologies in support of enterprise initiatives. The Principal IA Strategist should be capable of standing up and supporting an emerging and evolving IA program at Zillow, and will act as the lead for the program alongside more tactical IA team members. You’ll do this by clearly communicating a vision for IA, advocating for the value of using semantic technology and knowledge organization concepts. In addition, you’ll lead enterprise-wide object mapping as well as identification of OOUX enablement plans for specific lines of business. As a design leader, you develop positive relationships, provide mentorship to other designers, and work with others to elevate experience design quality. Our mission is to make Zillow the most-loved place to discover, buy, sell, or rent a home.
Responsibilities
- Develop and communicate a 6-12 month vision to senior stakeholders and partner teams of a “north star IA” to inform long-term planning, including accurate details and transparency on risks and impediments. Proactively build relationships with those outside of your immediate team resulting in horizontal influence.
- Design enterprise-wide information architecture and integration strategies across multiple platforms, technologies and/or software systems. Articulate the information architecture that will go to the Zillow end user.
- Define clear and actionable problem statements to help teams deliver results while displaying a comprehensive understanding of ontologies and OOUX
- Define and enable the near-term IA roadmap to deliver on business outcomes, quickly identifying points of leverage in complex problems or systems, and utilizing data effectively to define success metrics and measurable outcomes
- Utilize balanced judgment in decisions about risks of both actions taken and not taken while innovating on ways to iterate faster in a well-managed way for immediate teams you’re working with
- Understand and leverage end-state architecture vision in partnership with Engineering, Data Science, Product, and Design teams to support the development and integration of semantics in Zillow products and services, driving comprehensive design decisions
- Collaborate with partner teams to articulate use cases, objectives, and architectural designs that support business goals
- Deliver value by creating reusable, extensible and resilient capabilities
- Contribute to team culture and recruiting by mentoring and developing junior IA associates
- Communicate and advocate the value of Zillow’s efforts in ontologies, semantics, OOUX, and standardization across the business
- Maintain awareness of competitor and industry developments related to ontology use, knowledge organization, and OOUX
- Develop standards, guidelines, and direction for ontology, semantics, and data standardization in general at Zillow Group.
APPLY HERE
by Ronald Barron | Jul 2, 2024 | Uncategorized
About the Role
Title: Digital Producer
Location: Remote – US
Job Description:
Modern Health
Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs-all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. We empower companies to help all their employees be the best version of themselves, and believe in TRAVEL”>meeting people wherever they are in their mental health journey.
We are a female-founded company backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures. We partner with 500+ global companies like Lyft, Electronic Arts, Pixar, Clif Bar, Okta, and Udemy that are taking a proactive approach to mental health care for their employees. Modern Health has raised more than $170 million in less than two years with a valuation of $1.17 billion, making Modern Health the fastest entirely female-founded company in the U.S. to reach unicorn status.
We tripled our headcount in 2021 and as a hyper-growth company with a fully remote workforce, we prioritize our people-first culture (winning awards including Fortune’s Best Workplaces in the Bay Area 2021). To protect our culture and help our team stay connected, we require overlapping hours for everyone. While many roles may function from anywhere in the world-see individual job listing for more-team members who live outside the Pacific time zone must be comfortable working early in the morning or late at night; all full-time employees must work at least six hours between 8 am and 5 pm Pacific time each workday.
We are looking for driven, creative, and passionate individuals to join in our mission. An inclusive and diverse culture are key components of mental well-being in the workplace, and that starts with how we build our own team. If you’re excited about a role, we’d love to hear from you!
The Role
Modern health is looking for a highly organized and imaginative Digital Producer to join our Content team. This role will partner with our Operations, Clinical Care, Content, and Tech teams to develop and expand our client content and Circles programs, live private group sessions requested by clients and led by Modern Health providers. The ideal candidate has a passion for writing and producing live content, is excited to build systems and processes that help deliver that content on a global scale, and has experience working with clients.
This position is not eligible to be performed in Hawaii.
What You’ll Do
- Support the development and production of content packages, partnering closely with Modern Health’s clinical and client services teams
- Manage scheduling and logistics for client content packages, including setting expectations with clients, responding to diverse client requests, and advising on client-related questions and concerns
- Familiarity with and interest in developing skills for managing platforms like Zendesk, Zoom, Airtable, and more
- Work cross-functionally with internal Modern Health teams, as well as Modern Health providers
- Oversee the selection, resourcing, and scheduling of providers for the development of content and facilitation of Circles programs
- Collaborate on the ideation and development of content scripts, slide decks, audio, and video content in collaboration with the Clinical Care team and our providers
- Organize and assess internal, member, and client feedback
- Collaborate on the tracking of content meta-data and verify the processing of provider agreements, order forms, and payments
- Oversee the collection and reporting of qualitative and quantitative feedback to drive improvements in our content and member experience
- Prepare providers for sessions and provide feedback to them post-sessions
Who You Are
- 2+ years of experience
- Excellent organizational skills and impeccable attention to detail with a track record of managing projects that pertain to multiple stakeholders (e.g. clients and providers)
- Excellent verbal and written communication skills, strong business judgment, and the desire to lead projects with high visibility
- Digital content coordination experience a plus
- Experience managing many tasks and competing deadlines
- Work well with others and have strong relationship building skills
- Ability to thrive in a rapidly changing environment, continuously learn, receive constructive criticism well, and successfully manage multiple projects with a sense of urgency
- Experience managing customer or member support with quick response times and ability to manage urgent requests
- Passionate about the mental health space and how localized experiences can reach more people and help create meaningful change in their lives
APPLY HERE
by Ronald Barron | Jul 2, 2024 | Uncategorized
About the Role
Title: Coordinator, Individualized Care
locations
US-Nationwide-FIELD
time type
Full time
posted on
Posted 3 Days Ago
job requisition id
20144630
What Individualized Care contributes to Cardinal Health
Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external customers.
Individualized Care provides care that is planned to meet the particular needs of an individual patient.
Job Summary
The Coordinator, Individualized Care supports patient access to therapy through Reimbursement Support Services in accordance with the program business rules. This role is responsible for guiding the patient through the various process steps of their patient journey to therapy. These steps include patient referral intake, investigating all patient health insurance benefits, and proactively following up with various partners including the insurance payers, specialty pharmacies, support organizations, and the patient/physician to facilitate coverage and dispense of product in a timely manner. The Coordinator, Individualized mediates effective resolution for complex payer/pharmacy issues toward a positive outcome and provides a positive patient experience. This role answers inbound questions and provides customer service and technical expertise to parties.
Responsibilities
- Maintains a current and in-depth understanding of patient therapy’s, prior approval and reimbursement processes and details of health care plans.
- Manages a queue of technical or complex therapy and reimbursement questions from customers and applies judgment in resolving service and problems falling within established limits of authority and knowledge.
- Meets key performance indicators including service levels, call volumes, adherence and quality standards.
- Follows up with patients, pharmacies, physicians and other support organizations as needed regarding inquiries.
- Handles sensitive information and personal data with discretion including prescriptions, personal information, date of birth, financials and insurance information.
- Escalates highly complex and difficult issues as needed to senior team members and Individualize Care leadership.
Qualifications
- 1-3 years of experience preferred
- High School Diploma, GED or equivalent work experience, preferred
What is expected of you and others at this level
- Applies acquired job skills and company policies and procedures to complete standard tasks
- Works on routine assignments that require basic problem resolution
- Refers to policies and past practices for guidance
- Receives general direction on standard work; receives detailed instruction on new assignments
- Consults with supervisor or senior peers on complex and unusual problems
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