About the Role
Title: Digital Producer
Location: Remote – US
Job Description:
Modern Health
Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs-all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. We empower companies to help all their employees be the best version of themselves, and believe in TRAVEL”>meeting people wherever they are in their mental health journey.
We are a female-founded company backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures. We partner with 500+ global companies like Lyft, Electronic Arts, Pixar, Clif Bar, Okta, and Udemy that are taking a proactive approach to mental health care for their employees. Modern Health has raised more than $170 million in less than two years with a valuation of $1.17 billion, making Modern Health the fastest entirely female-founded company in the U.S. to reach unicorn status.
We tripled our headcount in 2021 and as a hyper-growth company with a fully remote workforce, we prioritize our people-first culture (winning awards including Fortune’s Best Workplaces in the Bay Area 2021). To protect our culture and help our team stay connected, we require overlapping hours for everyone. While many roles may function from anywhere in the world-see individual job listing for more-team members who live outside the Pacific time zone must be comfortable working early in the morning or late at night; all full-time employees must work at least six hours between 8 am and 5 pm Pacific time each workday.
We are looking for driven, creative, and passionate individuals to join in our mission. An inclusive and diverse culture are key components of mental well-being in the workplace, and that starts with how we build our own team. If you’re excited about a role, we’d love to hear from you!
The Role
Modern health is looking for a highly organized and imaginative Digital Producer to join our Content team. This role will partner with our Operations, Clinical Care, Content, and Tech teams to develop and expand our client content and Circles programs, live private group sessions requested by clients and led by Modern Health providers. The ideal candidate has a passion for writing and producing live content, is excited to build systems and processes that help deliver that content on a global scale, and has experience working with clients.
This position is not eligible to be performed in Hawaii.
What You’ll Do
- Support the development and production of content packages, partnering closely with Modern Health’s clinical and client services teams
- Manage scheduling and logistics for client content packages, including setting expectations with clients, responding to diverse client requests, and advising on client-related questions and concerns
- Familiarity with and interest in developing skills for managing platforms like Zendesk, Zoom, Airtable, and more
- Work cross-functionally with internal Modern Health teams, as well as Modern Health providers
- Oversee the selection, resourcing, and scheduling of providers for the development of content and facilitation of Circles programs
- Collaborate on the ideation and development of content scripts, slide decks, audio, and video content in collaboration with the Clinical Care team and our providers
- Organize and assess internal, member, and client feedback
- Collaborate on the tracking of content meta-data and verify the processing of provider agreements, order forms, and payments
- Oversee the collection and reporting of qualitative and quantitative feedback to drive improvements in our content and member experience
- Prepare providers for sessions and provide feedback to them post-sessions
Who You Are
- 2+ years of experience
- Excellent organizational skills and impeccable attention to detail with a track record of managing projects that pertain to multiple stakeholders (e.g. clients and providers)
- Excellent verbal and written communication skills, strong business judgment, and the desire to lead projects with high visibility
- Digital content coordination experience a plus
- Experience managing many tasks and competing deadlines
- Work well with others and have strong relationship building skills
- Ability to thrive in a rapidly changing environment, continuously learn, receive constructive criticism well, and successfully manage multiple projects with a sense of urgency
- Experience managing customer or member support with quick response times and ability to manage urgent requests
- Passionate about the mental health space and how localized experiences can reach more people and help create meaningful change in their lives