Senior Operations Lead, Fraud

by | Jan 29, 2025 | Uncategorized

About the Role

Senior Operations Lead, Fraud

Remote, United States

Mission Lane is revolutionizing access to credit to pave a clear way forward for millions of Americans on the path to financial success. By attracting top-tier talent and leveraging cutting-edge technology, we’re redefining consumer credit for the better. Sound like a mission you can get behind?

We’re seeking a Senior Operations Lead, Fraud to serve as a connection between senior leadership and frontline teams. In this newly created role, you’ll align strategic goals with actionable frontline execution, driving meaningful impact across Fraud Operations.

This is a unique opportunity to shape critical operations at a company on the verge of becoming the household name in consumer credit for the 50% of Americans who are not served by traditional financial institutions.

The impact you’ll make:

You’ll advance our mission of enabling financial progress by driving operational excellence, ensuring regulatory compliance, and fostering employee engagement across multiple fraud-focused teams. 

As Senior Operations Lead, Fraud, your responsibilities will include:

  • Lead & Develop Teams: Manage, mentor and support 6+ Fraud Team Leads across 4 distinct teams, empowering them to succeed.
  • Performance Insights: Establish meaningful reporting and performance dashboards that provide clear insights into agent performance and operational success.
  • Employee Engagement: Foster an environment of open communication, collaboration, and empowerment, ensuring Fraud associates feel supported, connected, and motivated.
  • Optimize Fraud Operations: Drive process improvements to enhance efficiency, scalability, and regulatory compliance. 
  • Stakeholder Engagement: Partner with cross-functional teams—including legal, compliance, and enterprise risk—to align Fraud strategies with company goals and regulatory requirements.

You’ll thrive in this role if you:

  • Have 5+ years of operations experience in the banking or credit industry.
  • Have 3+ years of experience managing Fraud Operations and/or Investigations in the banking or credit industry.
  • Have a proven track record building and refining investigation processes that drive efficiency and accuracy. 
  • Are an accomplished people leader with a history of motivating and developing teams to deliver outstanding results.
  • Understand key federal regulations impacting the banking and credit industries and can ensure compliance in all operations.
  • Have designed and led quality monitoring programs that have successfully improved operational effectiveness
  • Have identified and driven business and process improvements that saved time and resources for your company.
  • Are adept at setting a strategic vision and executing it through your team to achieve measurable results.
  • Excel at communicating, collaborating with and influencing partners at all levels, including business leaders, legal, compliance, risk and enterprise stakeholders.
  • Are excited to jump into our dynamic, fast-paced, innovative environment.

APPLY HERE

Web App UI – UX Designer

by | Jan 28, 2025 | Uncategorized

About the Role

Title: Mid-Level Web App UI/UX Designer

Location: Remote US

Type: Contract

Workplace: Fully remote

RemoteTechContract

United States

Job Description:

Elevate your career working with leading global brands alongside inspiring colleagues in a flexible, remote-first environment. At SketchDeck, we aim to bring great people together to deliver exceptional impact. Through a combination of purpose-driven partnership, technology, and global talent, we help brands realize their limitless potential with quality creative and digital solutions provided on demand. We work with clients ranging from startups to well-known enterprise brands such as Dropbox, R my Cointreau, and Asana.

At SketchDeck, our values are more than just guiding principles-they’re the foundation of how we work and grow together globally. We commit to:

  • Win as a Team.
  • Find Solutions.
  • Take Ownership.
  • Do the Right Thing.
  • Be Human.

Guided by our vision to be the best full-service creative partner, we empower our team to collaborate and innovate from anywhere with a flexible, remote-first culture. Our camera-on, Slack-heavy environment cultivates genuine relationships and collaboration, where we actively seek culture add, not just culture fit.

At SketchDeck, we’re looking for a UI/UX Designer to create user-friendly, accessible, and visually appealing digital experiences for our web applications. A key part of your role will involve designing and enhancing the user experience of the SketchDeck platform, which empowers our clients and team members to collaborate seamlessly on creative projects. You’ll work closely with our software development team to ensure that our products’ functionality and design meet user needs and expectations. You will report to the Senior Product Designer.

This is a 6-month contract position at 40 hours/week with the possibility of becoming fulltime. Please include your portfolio link with your resume or cover letter.

Key Responsibilities:

  • Conduct user research to understand needs and gather insights.
  • Create wireframes, prototypes, and final designs using Figma.
  • Collaborate with developers to translate designs into functional web applications.
  • Iterate designs based on user feedback and data insights.
  • Ensure accessibility and usability in all designs.

What Success Looks Like:

  • You have a strong understanding of user needs and translate them into practical design solutions.
  • Your designs are clear, functional, and visually engaging.
  • You proactively contribute to team discussions and adapt quickly to feedback.
  • You balance aesthetics with functionality to create products that are enjoyable to use.

To excel in this role, you will enable the platform team to work more efficiently by eliminating design-related delays and create thoughtful, research-driven design solutions that address user needs and elevate platform functionality.

  • Provide on-time, high-quality design deliverables that empower the platform team to meet quarterly goals.
  • Conduct thorough user research to inform and propose innovative design improvements for platform projects.

Role & Responsibilities

  • Lead projects from discovery through polished UI and prototypes in Figma, collaborating with design, product management, and engineering to ensure alignment.
  • Provide our development team with regular feedback and design guidance.
  • Develop a deep understanding of our user, business, and technology goals and become an advocate for improving the platform.
  • Follow established processes, guidelines, and usage of our design system to ensure consistency across the platform.
  • Identify inefficiencies in our operations and suggest improvements.

Requirements

  • 2-4 years in Product Design roles, with experience designing web dashboards.
  • Understand and practice the fundamentals of both UX and visual design.
  • Have practical knowledge of current design patterns, trends, and methodologies.
  • Demonstrated ability to conduct user research, including interviews, surveys, and usability testing to inform UX design.
  • Be able to present your work, collect feedback, and make adjustments.
  • Be on your way to becoming a Figma expert and have familiarity creating designs using Figma library components.
  • Have an understanding of design systems, and ability to influence and support an existing design system.
  • Be able to work independently with problem-solving, self-direction, and time management skills.
  • Have a portfolio that clearly demonstrates your experience (please include your portfolio link with your resume or cover letter).

APPLY HERE

Lead Product Marketing Manager

by | Jan 28, 2025 | Uncategorized

About the Role

Title: Lead Product Marketing Manager

Location: New York United States

Job Description:

About us

Dagster Labs, the organization behind Dagster (the open-source project) and Dagster+, simplifies data engineering. In recent years, there’s been an explosion of data tools, making data stacks too complex. Dagster brings order to the chaos with a unified, data asset-oriented orchestration control plane. By centralizing data pipeline management, Dagster helps organizations efficiently navigate modern data infrastructure.

As an early-stage, well-funded startup team, we boast a proven track record of shipping open-source software with global adoption. Our culture prioritizes respectful, clear, and comprehensive communication while fostering creativity, curiosity, effectiveness, and empathy among team members.

About the role

As the Lead Product Marketing Manager at Dagster Labs, you will be building the product marketing function from the ground-up. We have product that developers love, great customers and logos, and a greenfield opportunity to build product marketing. You will report directly to the Head of Marketing and Developer Relations and will set the direction of our overall product marketing strategy, including positioning & messaging, sales collateral development, competitive differentiation, technical evangelism, and larger go-to-market initiatives. You will collaborate directly with our founders and executives to drive revenue growth and product adoption.

The ideal candidate will have previous experience with developer tools, understands both open-source and enterprise-led GTM motions.

Responsibilities

  • Dagster’s Positioning and GTM Strategy: You will lead product marketing initiatives to build product positioning, craft messaging frameworks, establish a framework for product launches, develop a product launch roadmap, and influence our GTM strategy.
  • ICP & Personas: Crystallize our ICP and associated buyer/influencer personas, and develop psychographic profiles for those personas.
  • Messaging: Develop differentiated and compelling messaging to convey Dagster’s value to our target personas across segments and verticals.
  • Enablement: Educate and enable our Sales and Customer Success teams on product capabilities and features, and our differentiation; build battle cards, objection handling guides, and discovery questionnaires; partner with sales/CS on ROI/TCO/BVA assessments.
  • Product Launches: Oversee the successful launch of new products and features by developing launch plans, coordinating with cross-functional teams, and executing high-impact campaigns that drive adoption.
  • Content Creation: Collaborate with content marketing, demand generation, and sales teams to develop content (blogs, case studies, white papers, datasheets, solution docs, and videos) across different stages of the marketing funnel.
  • Thought Leadership: Pulling on larger industry and vertical trends, create thought leadership content for our blog, social media, conference presentations, and third-party bylines that showcase our company’s point of view and product innovation.
  • Competitive Intelligence: Monitor and analyze competitor activities, market trends, and emerging technologies in the data space. Use these insights to inform messaging and positioning.
  • Cross-Functional Collaboration: Work closely with product, sales, customer success, and technical teams to ensure alignment and support for marketing initiatives.

Qualifications

  • 5+ years of experience in product marketing in B2B, preferably in data engineering, data orchestration, or other developed-focused companies.
  • Strong understanding of data technologies, market trends, and customer needs.
  • Proven track record of developing and executing comprehensive go-to-market strategies for complex data and software products for midmarket and enterprise companies.
  • Excellent written and verbal communication skills, with the ability to translate complex technical concepts into compelling narratives
  • Experience managing stakeholder expectations and driving consensus on cross-functional decisions with Sales, Customer Success, Marketing, and Executive Stakeholders.
  • Familiarity with marketing analytics and ability to use data to inform decision-making
  • Strong project management skills and ability to handle multiple priorities simultaneously

Nice-to-haves

  • Experience as a solution engineer, solution architect, product manager, or a similar technical customer-facing role.
  • Experience with open-source software marketing.

APPLY HERE

Senior Systems Engineer

by | Jan 28, 2025 | Uncategorized

About the Role

Title:  Sr Systems Engineer (Remote/Flexible)

time type

Full time

job requisition id

REQ-2024-8003

Job Profile Name Senior Systems Engineer

Position Overview:

The Senior Systems Engineer is a member of the Systems COE and a technical expert responsible for supporting systems engineering activities for various applications newly developed or enhanced by the Mobile & Cloud Software Engineering group. The position will directly involve hands on development of performance models, non-functional requirements, grey box testing, integration testing for cloud-based services that support the Insulet Product Eco-System, several data management partners and internal downstream consumers such as data analytics. Education and work experience should encompass an engineering discipline in computer science or related field and should have prior work experience in cloud-based products, understanding of data models, enterprise system performance and scalability.

Responsibilities:

  • Serve as a key member of a cross-functional project team consisting of software, analytics, Site reliability engineers, Cloud Operations, Medical, Marketing, Data engineering, Privacy, Regulatory, Product owners, Product Managers and quality engineers to achieve project deliverables
  • Lead system definition tasks such as generating user needs, product requirements, and use-case descriptions
  • Contribute to system development by defining solution architecture and concept generation  
  • Own the System Hazard Analysis and conducts safety risk assessment of issues
  • Provide system impact and safety risk assessment of component failure modes as input to DFMEA
  • Triage and/or troubleshoot production issues and incorporate into requirements and risk documents
  • Develop performance models and non-functional requirements in support of system scalability and performance
  • Serve as technical consulting resource for integration, subsystem and system verification activities creating integration plans, perform review of test coverage and hands on integration testing
  • Create and maintain traceability among design input, design output, verification and validation, and risk management artifacts to ensure completeness and fully traceable design history file
  • Participate in review of data models and generate data mapping, data driven requirements as needed

Education and Experience:

  • Bachelor of Science or equivalent degree in Software Engineering, Computer Science or related field is required
  • 5-7 years of overall experience in software industry in engineering or related roles
    • 5+ years of experience working as a Systems engineer in cloud-based products
    • 3+ years hands on experience in building performance models, developing non-functional   requirements and supporting system integrations including grey box testing

Minimum Requirements:

  • Good understanding of web services, microservices, HTTP protocols, REST APIs, SOA
  • Familiarity with database concepts and usage
  • Experience working with large cross-functional teams
  • Exposure to data models, data driven requirements and data governance
  • Expertise in Systems Engineering practices such as system architecture, requirements management, design trade-off and cost-benefit analysis, hazards and risk assessments
  • Expertise in concept generation, developing performance models and non-functional requirements
  • Excellent project team skills; experience and capability working collaboratively under a Quality Management System (QMS), as part of a cross-functional team that includes development, verification/validation, marketing, clinical, regulatory and quality experts.

Preferred Skills and Competencies:

  • Master of Science degree is desired; System Engineering training and/or certification is a plus
  • Experience or formal training in established Systems Engineering concepts.
  • Prior experience integrating/testing cloud connected mobile applications on Android/iOS platforms a plus
  • Experience reviewing verification plans, protocols and reports in a regulated industry.
  • Familiarity with IEC 62304, ISO 14971, FDA regulations and international standards applicable to medical device software development, verification, and validation a plus.

APPLY HERE

Salesforce Developer

by | Jan 28, 2025 | Uncategorized

About the Role

Job Title: Salesforce Developer

Location: United States

Job Description:

Job #041192

Department Code: 31301-0097

Department: D’Aniello Institute for Veterans and Military Families (IVMF)

Pay Range: $75,000 – $98,500

Pay Determination

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff LevelS5

FLSA StatusExempt

Hours

Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)


Hours may vary based on operational needs.

Job TypeFull-time

CampusSyracuse, NY

Unionized Position CodeNot Applicable

The Salesforce Developer will report to the Salesforce Manager. This position will work closely with the Data Solutions Architect, Program Leadership and Managers across the organization. This position will be responsible for implementing the long-range vision, planning, and development of the Salesforce platform to meet current and future operational functionality and reporting needs of the evolving and future programs and departments of the IVMF. This position will be responsible for case management, project scoping, impact analysis, development, testing, process creation, deployment, and maintenance of existing functionality. Responsibilities will include Salesforce administration tasks, software integration development, and operational reporting, while continuously evaluating and improving program process improvement and data quality. This position will work collaboratively with the Salesforce team. This role is also responsible for creating and utilizing rollout plans: including socialization, communication, testing and release management.

This position is anticipated to be filled on a fully remote basis. Not all geographical areas within the United States are eligible. Employment offers at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Education and Experience

  • Bachelor’s degree in computer science, computer information system, or related field.
  • Two (2) plus years of experience Salesforce administration and/or implementation skills required.
  • Ten (10) plus years of experience in software/product development and project management in a process-oriented environment.
  • A least one Salesforce certification (i.e. ADM201).
  • Salesforce development experience (certification is a plus).
  • Java or similar object-oriented software development experience.
  • Experience with a CRM system is a plus.
  • Working knowledge of SQL, database systems and Excel.

Skills and Knowledge

  • Proficient in Solutions Architecture and Development for the Salesforce.com platform: discovering and addressing existing needs and proactively identifying future organizational needs.
  • Able to inform and coordinate development efforts across internal and external Salesforce development teams.
  • Creative, resourceful, and thorough in developing actionable solutions to address operational, tactical, and strategic organizational goals in a consultative manner.
  • Able to assist Program Leadership and Managers in prioritizing projects.
  • Able to identify, evaluate, and recommend off-the-shelf and developed solutions.
  • Strong analytical, problem solving and data management skills.
  • Able to work closely in cross-functional roles with programs, operations, development, communications, analytics, IT, and Research.

Responsibilities

  • Development projects – design, testing, and implementation of new functionality and software integration.
  • Troubleshooting Salesforce user issues and track system issues through resolution.
  • Daily administration and support of the Salesforce platform, including, but not limited to, managing multiple user setup, profiles, roles, customization of objects, fields, record types, page layouts, validations, package deployment, and third party integrations, data quality audits and improvements.
  • Facilitate the software testing process, including creating, scheduling, and executing test plans, tracking issues, and gaining business approval.
  • Evaluate new functionality and prescribe rollout plans: including socialization, training, communication, testing and release management.
  • Establish and develop the necessary processes and documentation to support the full platform development lifecycle including business requirements, impact analysis/scoping, design, implementation, testing, product deployment, communication, and change management.
  • Communicate system features and enhancements via email and documentation, such as release notes, to the user community on a recurring basis.
  • Conduct user training on new and existing features.
  • Develop longer term plans for developing our Salesforce platform to meet strategic and operational initiatives.
  • Work closely with internal stakeholders to inform the architectural trajectory of our Salesforce platform to meet strategic and operational initiatives.
  • Work closely with Data Solutions Architect and Analytics team to harmonize data architectural needs from initial data entry into the system through external reporting.
  • Work in a consultatively manner with operational and program teams to perform needs assessment, project scoping, project planning, implementation, and deployment.
  • Stay current with new Salesforce features and functionality, through individual learning, formal training, and conference attendance to provide recommendations for process improvements and maximize the platform to provide valuable business solutions.
  • Periodically research best practices and availability of tools to streamline development and maintenance processes.

APPLY HERE

Marketing Manager, North America Events

by | Jan 28, 2025 | Uncategorized

About the Role

Title: Marketing Manager, North America Events

Location: Tennessee United States

Job Description:

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Genesys North America Regional Marketing team is looking for an experienced event marketing manager to join our event team. Events are a large contributor of our success as a demand gen team and this person will play a key role in planning and executing our robust calendar of events. You’ll work with a wide variety of team members including field marketing, global events, sales and more.

This role will be responsible for creating and managing innovative GTM events to build and accelerate pipeline. You’ll work effectively with clients, internal teams, industry organizations, and external vendors to deliver world-class events to meet our goals. Our ideal candidate should thrive under pressure and have a passion for event production and logistics.

In this role, you will report to the Sr. Director of Demand Gen for North America and work closely with the extended team to plan and execute a wide range of events. We’re looking for someone who is strategic, able to work in a fast-paced organization, and is a team player who will add to the Genesys culture.

Key Responsibilities:

  • 3+ years of experience in event management
  • Knowledge in conference and trade show project management is essential, from strategy, messaging, design, logistics, vendor management, budget, live and virtual execution to post-event analysis.
  • Strong program, project, and time management skills – highly organized, detail-focused, results-driven, accountable with the ability to handle stress and last-minute, urgent requests.
  • Excellent budgeting and vendor management skills
  • Ability to analyze event impact, track ROI, engagement analytics, and feedback to consistently assess opportunities for improvement.
  • Experience working in a dynamic environment and track record of successful execution of multiple events with opposing priorities.
  • Exceptional interpersonal skills; experience developing relationships with internal partners, third-party vendors, and customers.
  • Cross-functional and collaborative mindset.
  • Consultative approach to questions, concerns, and issues.
  • Motivated, positive attitude and results-oriented.
  • Strong written, verbal & presentation skills.
  • Ability and willingness to travel and work extended hours on occasions as necessary
  • Knowledge of Salesforce, Tableau, Asana and other MarTech is preferred
  • Bachelor’s degree in marketing or related field desired

APPLY HERE