About the Role
Senior Operations Lead, Fraud
Remote, United States
Mission Lane is revolutionizing access to credit to pave a clear way forward for millions of Americans on the path to financial success. By attracting top-tier talent and leveraging cutting-edge technology, we’re redefining consumer credit for the better. Sound like a mission you can get behind?
We’re seeking a Senior Operations Lead, Fraud to serve as a connection between senior leadership and frontline teams. In this newly created role, you’ll align strategic goals with actionable frontline execution, driving meaningful impact across Fraud Operations.
This is a unique opportunity to shape critical operations at a company on the verge of becoming the household name in consumer credit for the 50% of Americans who are not served by traditional financial institutions.
The impact you’ll make:
You’ll advance our mission of enabling financial progress by driving operational excellence, ensuring regulatory compliance, and fostering employee engagement across multiple fraud-focused teams.
As Senior Operations Lead, Fraud, your responsibilities will include:
- Lead & Develop Teams: Manage, mentor and support 6+ Fraud Team Leads across 4 distinct teams, empowering them to succeed.
- Performance Insights: Establish meaningful reporting and performance dashboards that provide clear insights into agent performance and operational success.
- Employee Engagement: Foster an environment of open communication, collaboration, and empowerment, ensuring Fraud associates feel supported, connected, and motivated.
- Optimize Fraud Operations: Drive process improvements to enhance efficiency, scalability, and regulatory compliance.
- Stakeholder Engagement: Partner with cross-functional teams—including legal, compliance, and enterprise risk—to align Fraud strategies with company goals and regulatory requirements.
You’ll thrive in this role if you:
- Have 5+ years of operations experience in the banking or credit industry.
- Have 3+ years of experience managing Fraud Operations and/or Investigations in the banking or credit industry.
- Have a proven track record building and refining investigation processes that drive efficiency and accuracy.
- Are an accomplished people leader with a history of motivating and developing teams to deliver outstanding results.
- Understand key federal regulations impacting the banking and credit industries and can ensure compliance in all operations.
- Have designed and led quality monitoring programs that have successfully improved operational effectiveness
- Have identified and driven business and process improvements that saved time and resources for your company.
- Are adept at setting a strategic vision and executing it through your team to achieve measurable results.
- Excel at communicating, collaborating with and influencing partners at all levels, including business leaders, legal, compliance, risk and enterprise stakeholders.
- Are excited to jump into our dynamic, fast-paced, innovative environment.