by Ronald Barron | Jul 25, 2022 | Uncategorized
Job Description
Title: Senior Manager, Customer Success – NAM
Location: Remote within the US
*This position can be remote within the US*
What we’re looking for
ScienceLogic is looking for a Sr. Manager of Customer Success who will help us build and scale a team of Customer Success Managers with post sales ownership of overall success of customers. Ensure customers derive maximum value and utilization from our technology and services such that they renew, expand and become ScienceLogic champions. You will have the opportunity to work with some of the most innovative companies that are using the latest AIOps solutions to transform the world.
What you’ll be doing
- Lead, manage, and mentor a team of Customer Success Managers to achieve customer, company, and team goals
- Assign accounts and distribute work across individuals for optimal customer coverage and team balance
- Inspire the team to be customer obsessed by understanding customer objectives, their use cases, and ScienceLogic technology
- Partner with Sales teams to drive growth and successful renewal of accounts
- Collaborate with cross functional teams to mitigate customer risk and help your team with escalations as needed
- Lead team activities to monitor customer progress, forecast growth and achieve growth (GRR) and net retention (NRR) targets
- Continuously provide input to scale and drive internal processes as well as customer success service offerings
- Ability to develop and deploy cross functional programs, plans, documentation
Qualities you possess
- 5+ years of successful experience in a customer facing role leading a team of CSMs, consultants/solution architects or technical account managers
- Outstanding communication and customer relationship skills
- Excellent organization skills and ability to multitask in a fast-paced startup environment
- Demonstrated analytical and problem-solving skills
- Bachelor’s degree
- Resourceful, self-motivated and able to be successful in a fast-paced environment
- Startup / scaleup experience at a similar stage’ organization
Nice to have
- Experience with OnPrem and Cloud customer architectures
- Experience with CS platforms such as Gainsight, ChurnZero, Totango
- Experience working with large scale ITOM, ITSM or NPM/APM environments (Solarwinds, Nimsoft, Zenoss, AppD, or Dynatrace etc.)
APPLY HERE
by Ronald Barron | Jul 25, 2022 | Uncategorized
Job Description
Title: Senior Manager, Customer Success
Location: Remote within the US
*This position can be remote within the US*
What we’re looking for
ScienceLogic is looking for a Sr. Manager of Customer Success who will help us build and scale a team of Customer Success Managers with post sales ownership of overall success of customers. Ensure customers derive maximum value and utilization from our technology and services such that they renew, expand and become ScienceLogic champions. You will have the opportunity to work with some of the most innovative companies that are using the latest AIOps solutions to transform the world.
What you’ll be doing
- Lead, manage, and mentor a team of Customer Success Managers to achieve customer, company, and team goals
- Assign accounts and distribute work across individuals for optimal customer coverage and team balance
- Inspire the team to be customer obsessed by understanding customer objectives, their use cases, and ScienceLogic technology
- Partner with Sales teams to drive growth and successful renewal of accounts
- Collaborate with cross functional teams to mitigate customer risk and help your team with escalations as needed
- Lead team activities to monitor customer progress, forecast growth and achieve growth (GRR) and net retention (NRR) targets
- Continuously provide input to scale and drive internal processes as well as customer success service offerings
- Ability to develop and deploy cross functional programs, plans, documentation
Qualities you possess
- 5+ years of successful experience in a customer facing role leading a team of CSMs, consultants/solution architects or technical account managers
- Outstanding communication and customer relationship skills
- Excellent organization skills and ability to multitask in a fast-paced startup environment
- Demonstrated analytical and problem-solving skills
- Bachelor’s degree
- Resourceful, self-motivated and able to be successful in a fast-paced environment
- Startup / scaleup experience at a similar stage’ organization
Nice to have
- Experience with OnPrem and Cloud customer architectures
- Experience with CS platforms such as Gainsight, ChurnZero, Totango
- Experience working with large scale ITOM, ITSM or NPM/APM environments (Solarwinds, Nimsoft, Zenoss, AppD, or Dynatrace etc.)
APPLY HERE
by Ronald Barron | Jul 25, 2022 | Uncategorized
Job Description
District Success And Sales Operations Manager
Location: Mountain View, CA / Remote friendly (US + Canada Only)
ABOUT KHAN ACADEMY
Khan Academy is a nonprofit organization on a mission to provide a free, world-class education to anyone, anywhere. We already reach millions of students every month and are growing rapidly, and right now we’re hard at work helping learners address any unfinished learning that the COVID-19 pandemic may have caused. We also know that not all communities have been impacted equally by this pandemic, which makes our work focusing on providing equitable solutions to historically under-resourced communities even more important.
WE ARE DRIVEN BY OUR COMMUNITY
Our students, teachers, and parents come from all walks of life and so do we. We are fun, diverse, quirky people that come from a variety of backgrounds. Our team includes people from academia and from high tech companies and tiny startups. We hire great people from diverse backgrounds and experiences, not just because it’s the right thing to do, but because it makes our company stronger. Valuing diversity, equity and inclusion is necessary for us to actualize our mission and truly impact the communities we serve. We believe that the best way to provide impactful education is to create a diverse team of people from different backgrounds, races, religions, genders, sexual orientations, ages, and experiences. We’re a hardworking team that’s passionate about helping learners and teachers around the globe! We strive to be world class in investing in our people and commit to developing you as a professional.
THE ROLE
Khan Academy forges deep working relationships with school districts, especially schools in under-resourced communities, to make Khan Academy’s educational tools available to as many students as possible. This new role provides critical operational support to the District Sales and District Success team. You will build out, implement and use the operational systems the team needs to manage the sales process and the district success work.
KEY RESPONSIBILITIES
Operational Systems
- Develop strong operational systems that strengthen our district sales and success efforts through implementation of process, strategy, and reporting
- Develop and document clear business rules and procedures to assist all members of the team to meet their goals
- Bring competency with our data in Salesforce and other analytics tools and data sources to capture different views into the business
- Train team members on operational systems to ensure all smooth operations
Support Sales Activity
- Sales Analytics: Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management and increase forecasting accuracy
- Shepherd contracts and renewal contracts for new and renewing school districts through the multi-step process required to secure final execution
- Coordinate with the legal, finance, analytics and product teams to respond to questions and requests from school districts regarding compliance documentation
- Track and process all requests for Data Privacy Agreements from schools and districts and coordinate with the Khan Academy legal team to ensure that customer documentation reflects the relevant product and customer jurisdictions.
- Create and own Khan Academy’s internal process for responding to district and state level RFPs and coordinate with our partner NWEA to support and track their own RFP submissions
Database Management
- Ensure all information related to district sales is documented accurately and maintained in the Salesforce database
- Assist Director of Sales to generate sales projections using data in Salesforce
- Generate regular pipeline reports to track progress of the sales cycle
- Generate regular status reports to track the progress of contracting and compliance items
- Generate Customer Health Reports reports, of existing partners, for Success team.
WHAT YOU BRING
- 3-5 years of experience in sales and/or operations with proficiency optimizing processes, creating reports, and managing dashboards
- Familiarity with sales pipeline management
- Salesforce proficiency: Create and maintain dashboards & regular reports, and ability to create custom report types
- An ability to initiate and build relationships with people in an open, friendly, and accepting manner
- Well-developed capabilities in problem-solving and crafting efficient processes
- An ability to build and manage relationships with internal Khan Academy teams and external districts and vendors in a collaborative manner
- Ability to take ownership of projects from planning through to execution
- Strong attention to detail, and superior organizational skills
PERKS AND BENEFITS
We may be a non-profit, but we reward our talented team extremely well!
- Competitive salaries and annual bonuses
- Ample paid time off as needed we are about getting things done, not face time
- Generous parental leave
- A fun, high-caliber team that trusts you and gives you the freedom to be brilliant
- The ability to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
- Affinity groups where Parents, Black, Hispanic/Latino, Women and Gender Minorities, and LGBTQIA+ identified folks come together
- And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance including medical, dental, vision, and life
APPLY HERE
by Ronald Barron | Jul 25, 2022 | Uncategorized
Job Description
Senior Program/Project Manager
UNITED STATES
TECH – PROGRAM MANAGEMENT
FULL-TIME – REMOTE
Aspiration is in the business of fighting the climate crisis. We help people and businesses build sustainable impact into what they do every day by making it easy, automated, and powerful — whether it is in the ways people spend and save their money or the ways businesses engage their customers and employees. The estimated cumulative climate impact of the Aspiration community thus far is the equivalent of taking every car in the state of Wyoming off the road for a year. Aspiration is a certified B Corporation and, in fact, has been named to the “Best for the World” list of the top five percent of highest scored certified B Corporations four years in a row. Aspiration has raised over $550M in funding to date and is growing quickly.
Aspiration Values
Action: We take initiative. We are doers, not bystanders.
Boldness: We don’t tinker, we transform.
Customer-Centered: Our customers are at the core of our business. Delivering for them is our North Star.
Diligence & Dedication: We do what we say we’re going to do, when we say we’re going to do it.
Entrepreneurial: Act like an entrepreneur not an employee, generate results for the company and customers everyday.
What You’ll Do
Agile Process Management:
- Scrum Master – Serve Scrum development team and help them achieve and maintain productivity.
- Use Jira & Confluence and report metrics to help increase transparency and efficiency of the work done by the Team.
- Guide and mentor the team on how to use Agile/Scrum frameworks.
- Manage impediments, eliminate waste and direct the team to foster an environment where they do their best work.
- Drive the successful outcome for the delivery whilst adhering to our values and quality.
Program and Project Management:
- Assure Delivery by owning Scrum team performance, impediments, risks, and dependencies impacting the project.
- Own the project status reporting in line with the stakeholders’ expectations.
- Manage and prioritize resources and Work (Agile approach).
- Stakeholder Liaison (Support Issues, Schedule, Requirements, Testing, Status reports).
Team Management:
- Assisting with internal and external communication, improving transparency, and radiating information.
- Providing all support to the team using a servant leadership style whenever possible, and leading by example.
What You’ll Bring
- Experienced Scrum Master, project and program management, 10+ years of experience desirable.
- Financial domain and product experience.
- Should be able to understand APIs, Backend Technologies, 3rd party integrations in the financial domain.
- Proven track record in the successful delivery and agile engagements.
- Proven track record communicating sprint and release progress to the PMO, Leaderships, and Stakeholders.
- Strong Risk / Issue Management experience.
- Strong interest in developing PM/Agile Capability solutions and methodologies.
- Seasoned Leadership, stakeholder management, and communication skills are musts.
- Comfortable working with product owners, developers, designers, and testers.
- Ability to coach the team. Excellent team motivator with strong facilitation skills.
- Scrum Master Certification (PSM / CSM) is nice to have.
- Excellent organization and communication skills.
What You’ll Get
- Work for a mission-driven company to transform the lives of millions by building a better, values-oriented financial firm.
- Opportunity to be part of and to contribute to ESG, as a steward of social and environmental change.
- Participation opportunities in Diversity, Equity and Inclusion employee activities and events
- Robust benefit offerings, including medical, dental, vision and 401k.
- Parental Leave expansion (12 weeks of paid leave over the course of a year)
- Pet Insurance and other voluntary benefit plan offerings
- Unlimited vacation time and 80 hours of sick time annually
- 12 Paid Holidays
- Work from home setup and equipment reimbursement
- Semi – annual performance reviews
- Employee Referral Bonus Program
Aspiration is proud to be an ESG company. We are an equal opportunity workplace. Diversity at Aspiration is not just compliance-driven. Diversity is our compass to drive equitable practices; to celebrate individuality; and to foster the uniqueness within each of us that makes our products, services, and culture better than most. Yes, we are proud to be a DEI company and we encourage everyone, inside and outside of Aspiration, to show up as you are and as you want to be, every day.
APPLY HERE
by Ronald Barron | Jul 25, 2022 | Uncategorized
Job Description
Director, Contingent Talent
Remote, United States
Talent and Recruiting
Netflix is the world’s leading streaming entertainment service with 222 million paid memberships in over 190 countries enjoying TV series, documentaries, feature films and mobile games across a wide variety of genres and languages. Members can watch as much as they want, anytime, anywhere, on any Internet-connected screen. Members can play, pause and resume watching, all without commercials or commitments.
We are at a very exciting stage of evolution at Netflix. With the growth in employee population, lines of business, geo-diversity, and heterogeneity of the workforce, it is imperative that the Talent function evolves accordingly, to shape and support this progress. One of the most critical elements of this evolution is the foundational platform upon which we can scale a personalized and inclusive end-to-end experience for the workforce.
The Role
The Director of Contingent Talent will help build and manage this platform, with specific focus on the global contingent workforce program. While the foundations of the program exist, we need a leader who can drive the team to the next exciting stage of maturity, aligned with the evolution of the rest of the company / business.
Key Responsibilities
- Deeply understand our holistic organizational context and shape the vision, priorities, delivery, and team composition of the Contingent Talent program team globally.
- Share relevant business intelligence and provide the necessary consultation and expertise required for business leaders to shape the overall workforce strategy at Netflix.
- Equip and nurture the team to design and deliver offerings that have clarity of purpose, are simple to execute, and constantly add value to the experience of all personas associated with the Contingent Talent Program.
- Partner with cross-functional teams and play an influential role in enhancing the overall maturity of the strategic sourcing ecosystem. These partners include leaders across Procurement, Finance, Legal, Talent Acquisition, HRBPs, and other such functions.
- Directly manage the US Contingent Talent team and serve as the functional lead for the rest of the global team.
- Go beyond your domain expertise and establish yourself as an organizational leader, who is additive to our culture and an invaluable member of this community. Serve as an example to your team and partners to do the same.
Skills and Experience
- Multifaceted experience and deep knowledge of the contingent workforce landscape.
- A leader and influencer with strong business acumen, a vast suite of operations management skills, and expertise in solving complex problems with high user-centricity and change management skills.
- A strong systems thinker, with an ability to prioritize effectively and build sustainable solutions from the ground up versus getting distracted by the shiny object syndrome.
- Skilled at operating in a complex, cross-functional, geo-distributed organization where your team needs to collaborate and integrate with other teams across many disciplines.
- Enthusiastic about Netflix’s culture. Our culture is unique and we live by our values as articulated at https://jobs.netflix.com/culture.
APPLY HERE
by Ronald Barron | Jul 25, 2022 | Uncategorized
Job Description
Copywriter
Charlotte, NC
Contract / TemporaryDOE
Description
Robert Half Marketing and Creative is looking for a Copywriter for a remote contract opportunity for a company located in Charlotte, NC.
Primary projects:
- Campaigns for national sales
- Writing copy for 6-email stream for signature events
- Product positioning for transactional products
- Review of current demand generation streams and assets to update messaging and content
Requirements
Additional details:
- Must be well versed in writing copy for various marketing assets as part of a cohesive campaign to include email, print, digital banners, social media, landing pages and video scripts etc.
*East coast hours are ideal*
APPLY HERE
