Job Description
District Success And Sales Operations Manager
Location: Mountain View, CA / Remote friendly (US + Canada Only)
ABOUT KHAN ACADEMY
Khan Academy is a nonprofit organization on a mission to provide a free, world-class education to anyone, anywhere. We already reach millions of students every month and are growing rapidly, and right now we’re hard at work helping learners address any unfinished learning that the COVID-19 pandemic may have caused. We also know that not all communities have been impacted equally by this pandemic, which makes our work focusing on providing equitable solutions to historically under-resourced communities even more important.
WE ARE DRIVEN BY OUR COMMUNITY
Our students, teachers, and parents come from all walks of life and so do we. We are fun, diverse, quirky people that come from a variety of backgrounds. Our team includes people from academia and from high tech companies and tiny startups. We hire great people from diverse backgrounds and experiences, not just because it’s the right thing to do, but because it makes our company stronger. Valuing diversity, equity and inclusion is necessary for us to actualize our mission and truly impact the communities we serve. We believe that the best way to provide impactful education is to create a diverse team of people from different backgrounds, races, religions, genders, sexual orientations, ages, and experiences. We’re a hardworking team that’s passionate about helping learners and teachers around the globe! We strive to be world class in investing in our people and commit to developing you as a professional.
THE ROLE
Khan Academy forges deep working relationships with school districts, especially schools in under-resourced communities, to make Khan Academy’s educational tools available to as many students as possible. This new role provides critical operational support to the District Sales and District Success team. You will build out, implement and use the operational systems the team needs to manage the sales process and the district success work.
KEY RESPONSIBILITIES
Operational Systems
- Develop strong operational systems that strengthen our district sales and success efforts through implementation of process, strategy, and reporting
- Develop and document clear business rules and procedures to assist all members of the team to meet their goals
- Bring competency with our data in Salesforce and other analytics tools and data sources to capture different views into the business
- Train team members on operational systems to ensure all smooth operations
Support Sales Activity
- Sales Analytics: Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management and increase forecasting accuracy
- Shepherd contracts and renewal contracts for new and renewing school districts through the multi-step process required to secure final execution
- Coordinate with the legal, finance, analytics and product teams to respond to questions and requests from school districts regarding compliance documentation
- Track and process all requests for Data Privacy Agreements from schools and districts and coordinate with the Khan Academy legal team to ensure that customer documentation reflects the relevant product and customer jurisdictions.
- Create and own Khan Academy’s internal process for responding to district and state level RFPs and coordinate with our partner NWEA to support and track their own RFP submissions
Database Management
- Ensure all information related to district sales is documented accurately and maintained in the Salesforce database
- Assist Director of Sales to generate sales projections using data in Salesforce
- Generate regular pipeline reports to track progress of the sales cycle
- Generate regular status reports to track the progress of contracting and compliance items
- Generate Customer Health Reports reports, of existing partners, for Success team.
WHAT YOU BRING
- 3-5 years of experience in sales and/or operations with proficiency optimizing processes, creating reports, and managing dashboards
- Familiarity with sales pipeline management
- Salesforce proficiency: Create and maintain dashboards & regular reports, and ability to create custom report types
- An ability to initiate and build relationships with people in an open, friendly, and accepting manner
- Well-developed capabilities in problem-solving and crafting efficient processes
- An ability to build and manage relationships with internal Khan Academy teams and external districts and vendors in a collaborative manner
- Ability to take ownership of projects from planning through to execution
- Strong attention to detail, and superior organizational skills
PERKS AND BENEFITS
We may be a non-profit, but we reward our talented team extremely well!
- Competitive salaries and annual bonuses
- Ample paid time off as needed we are about getting things done, not face time
- Generous parental leave
- A fun, high-caliber team that trusts you and gives you the freedom to be brilliant
- The ability to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
- Affinity groups where Parents, Black, Hispanic/Latino, Women and Gender Minorities, and LGBTQIA+ identified folks come together
- And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance including medical, dental, vision, and life
