Technical Support Engineer

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At Verivest, we are on a mission to help real estate investment managers up their game and help investors make better decisions. Our end-to-end tech solution spans the lifecycle of a fund, from advisory to fundraising, to administration. We are disrupting the industry by automating the way managers setup entities, focusing on technology-led fundraising, and providing valuable third-party oversight and administration, for simple to the most complex investment vehicles. With deep expertise in real estate, accounting and technology, the result is a high value solution for both sides of the market, facilitating greater efficiency and transparency in an extremely fragmented market.

The Role

Our Technical Support Engineer provides technical Tier 2 support to all users of our platform, including internal users, clients and their investors. You will be focused on assisting users with technical issues, including troubleshooting, diagnosing, documenting, and deploying solutions efficiently. You will work cross-functionally and collaboratively with our Customer Success, QA, Engineering, and Product teams to support our product, in an effort to constantly innovate and improve upon our platform. This role reports to our VP of Operations and has strong growth potential within our growing organization.

Our Core Values

Act with Integrity: Our company was built on a foundation of transparency and trust. Everything we do, individually and collectively, is done in the spirit of what is right, even if it is the more difficult option.
Embrace Complexity: We are a team of self-starters that is undaunted by a challenge. We take the time to dig into the intricate details so we can develop solutions that allow our clients to deliver better results. Our willingness to adapt and innovate sets us apart from our competition.
Deliver Excellence: We set high expectations and strive to continually raise the bar. From our people to our work, we are committed to quality, and expect the same commitment from others.
Own the Outcome: We are responsible for our actions and results, our successes and failures. We understand the importance of accountability and we follow through on our commitments.
Responsibilities

Analyze, diagnose, and resolve, taking ownership of technical support issues and identifying a path to resolution. Differentiating user vs. application issues by reproducing, analyzing logs and reviewing data in a database.
Thoroughly document every client interaction and task in our technical support ticketing system.
Identify areas for improvement and catalog user feedback, reporting on the frequency and severity of common issues, and provide a plan to eliminate them.
Collaborate with our Customer Success and Accounting teams in providing world class service to our clients and their investors.
Assist in maintaining the company knowledge base and internal documentation for our products.
Preserve the security of confidential information provided by clients and investors.
Additional responsibilities as directed for the success of the team and the Company.
Skills and Qualifications

2+ years in a technical support role, ideally in a start-up or Fintech environment.
Hands-on and basic SQL experience (database queries, select and filter across multiple tables etc.).
Hands-on experience working with a web-based application.
Basic understanding of HTTP protocol.
Ability to navigate browser console and network logs.
Excellent communication and people skills and comfortable working directly with customers.
Strong analytical and problem-solving skills.
Experience writing helpdesk or technical documentation.
Experience utilizing a ticketing system (i.e. Intercom, Zendesk, etc.).
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Web Producer

Job Description

Web Producer

Location

Remote, Washington D.C., Austin, TX, Boston, MA, Los Angeles, CA, San Diego, CA, San Mateo, CA, Portland, OR, Raleigh, NC, Salt Lake City, UT, Philadelphia, PA, Charleston, SC, San Francisco, CA, Chicago, IL, Nashville, TN, Houston, TX, Dallas, TX, Pittsburgh, PA, Atlanta, GA, Seattle, WA, New York, NY, Charlotte, NC

Type

Full time

Department

Sales & Marketing

Notable is the leading intelligent automation company for healthcare. Customers use Notable to drive patient acquisition, retention, and reimbursement, scaling growth without hiring more staff. We don’t just make software. We are on a mission to fix the broken U.S. healthcare system by helping to eliminate the massive administrative burden that is placed on our nation’s healthcare staff. We hire people from diverse backgrounds and are always looking for employees who bring fresh ideas to our space. Passion is paramount, and at Notable, you will get to work with other talented people who aim to set the new standard for innovation in healthcare.

As a Web Producer at Notable, you will help us deliver best-in-class web experiences that make a significant contribution to hitting sales and marketing goals. To do this, you’ll need a strong understanding of the role web plays in go-to-market activities and the key tactics we can leverage to improve traffic, user experience, and conversion rates on the site.

You will own the configuration, administration, content management, user experience, and analysis of our web properties. You’ll also work cross-functionally with content marketers, creative and brand teams, legal, sales, and external partners like our web development agency.

You will…

  • Maintain, update, and add new content to our corporate website (Webflow)
  • Own our landing page and microsite infrastructure (built on Webflow)
  • Partner with stakeholders to develop and deploy new digital experiences
  • Analyze and report on web performance and optimization opportunities
  • Oversee the project management of all web initiatives
  • Work with growth and content to optimize web properties for search
  • Implement and maintain all website integrations
  • Ensure all properties meet accessibility, security, and privacy requirements
  • Conduct experiments to improve engagement and conversion
  • Work on technical growth projects involving automation and web scraping
  • Help us continually redefine what is possible with our approach to the web

You’re a great fit for our team because you have…

  • Created unique digital experiences; you redefine what’s possible
  • An experimentation and growth mindset; you iterate with zeal
  • A portfolio you can share that speaks to the impact of your work
  • 3+ years of experience in a web-specific role
  • High proficiency in HTML, CSS and Javascript
  • Demonstrated ability to collaborate with a variety of stakeholders
  • Strong project management skills and familiarity with tools like Asana
  • Experience working with and configuring content management systems
  • Implemented and managed technical integrations (ex: Google Tag Manager)

Bonus if you have…

  • Experience with Webflow
  • Projects built with Javascript frameworks like ReactJS
  • Experience building projects with headless CMS (Contentful)
  • Run A/B tests and built analytics dashboards

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Software Developer

Job Description

Software Developers

Location: Chicago

We are looking for Software Developers to join our data ingestion and enrichment teams. These teams build systems to reliably capture and land data in our Data Lake, transform this to store it within our Data Warehouse, then automatically enrich it or provide tools for our colleagues to manually refine the data ahead of its presentation to clients.

Why join Mintel? We are the world’s leading market intelligence agency, and technology underpins our success. We help our clients understand consumers and consumer markets, and we aspire to provide the market intelligence behind every great business decision. Our technology allows us to deliver data, insights, and opinions in a compelling way to our clients across the globe.

This role has the option of sitting in our US headquarters office in Chicago or working remotely in the United States (in all states aside from Delaware, Iowa, New Jersey, New Mexico, Oklahoma, Oregon, Pennsylvania and West Virginia ) as long as the individual has eligible working rights in the US. Interviews and onboarding are currently being conducted virtually.

What You Will Be Doing:

  • Join a diverse, high-functioning agile team
  • Develop key features for our data applications and data processing platform
  • Produce consistent, high quality code by following industry best practices and company standards
  • Design new data pipelines, ingestion, and enhancement processes
  • Review requirements and specifications, developing and implementing tests for quality and performance assurance
  • Be responsible for the quality of the data infrastructure while focusing on continuous improvement and automation

Who We Are Looking For:

Naturally Curious: You are naturally curious, looking for new opportunities to learn and adapt to the variety of technologies and frameworks our systems use.

Tech-Savvy: You are well-versed in web technology and applications, bringing a highly skilled approach to your day-to-day, constantly learning about what is new or next, and sharing learnings with the team. You ideally have more of a back-end focus in development but will be full-stack.

A Collaborator: You develop and encourage internal relationships, with technical and non-technical colleagues alike. You seek out opportunities to collaborate with peers in your department and in an agile software development process.

Committed to Personal Growth: You are committed to continuous learning and growth, pushing yourself outside of your comfort zone to develop your skill set.

Self-Directed: You are confident and driven on your projects. You have an aptitude for identifying and solving problems, both technical and organizational, and clearly outlining plans and risks for your work.

Mintel does not offer sponsorship for this particular role, and so at this time, we are only able to consider candidates who do not have limitations in their ability to work in the United states long-term.

Women in Technology

Mintel is committed to building and supporting a diverse workforce, providing opportunities for all. 21% of our Engineering team and 27% of our Engineering leaders are women. We are proud to be a signatory of Tech Talent Charter, highlighting our goal of improving diversity within our team and supporting industry-wide improvement. We offer flexible working options and provide support, development and growth opportunities.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

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Technical Product Consultant

Job Description

Technical Product Consultant

at Kin + Carta Americas

Location: US Remote

Department: Product

The opportunity

At Kin + Carta, we’ve got opportunities to offer you — for growth, for leadership, for big, world-changing impact and for, dare we say it, fun. We are a global workforce that is committed to building a world that works better for everyone. And that starts with our Kin. That’s why we’re proud of:

  • The life we create within our virtual walls, every day
  • Being B Corp certified
  • Our honor as a “Best Company to Work For” by Women’s Choice Award

The role

Kin + Carta is looking for a Technical Product Consultant to join our team.

Role responsibilities

  • Build full stack cloud-native digital apps
  • Evolve mission critical systems and APIs
  • Modernize developer and operations processes
  • Teach and enable enterprise Product Owners and Engineers via Agile XP
  • Act as a conduit between teams, balancing business direction and technical feasibility
  • Providing consultation and support to the client Product Owner and Architects in their day-to-day activities and decision making process across features
  • Help define the technical product vision, roadmap, and backlog as it relates to architecture modernization
  • Facilitate the definition of business needs and technical capabilities
  • Write technical user stories and acceptance criteria
  • Understand and advocating for the customer on the delivery team
  • Establish analytics strategies, including KPIs, measurements plans, and reports
  • Collaborate with a cross-functional team of engineers, designers, and strategists
  • Support sprint planning and estimation meetings by communicating the feature value and definition
  • Form a strong and trusted client relationship

Qualifications

  • Bachelor’s degree in Computer Science, Software Engineering, Industrial Engineering, IT, or Business related field
  • At least four years experience in a similar product role or within software development
  • Strong problem-solving and analytical skills
  • Comfortable working closely with development teams
  • Basic understanding of Agile/Scrum roles, artifacts, and ceremonies
  • Strong interpersonal/communication skills
  • Experience in business analysis and requirements definition as it relates to cloud native digital apps, API modernization, enterprise architecture, CI/CD
  • Working deeply with engineering teams to generate innovative solutions to technical product conundrums

About Kin + Carta

Kin + Carta is a global digital transformation consultancy committed to working alongside our clients to build a world that works better #ForEveryone. Our 2,000 curious minds make creative connections between people, data and technology to create connected outcomes across the full lifecycle of the product and platform ecosystems.

We’re makers, builders and creators by nature, and we come to work every day to build experiences for some of the world’s most influential companies. We help businesses accelerate their digital roadmap, rapidly innovate, modernize their systems, enable their teams and optimize for continued growth.

We are a technology business with trust and human connection at its heart. As a Certified B Corp, our triple bottom line focus on people, the planet and profit is at the core of everything we do.

We welcome our Kin to show up as their authentic selves every day. Because this is so important to us, Kin + Carta is proud to be an equal opportunity employer. To read further about our commitment to Inclusion, Diversity, Equity and Awareness, check out the IDEA page on our website.

If you need accommodations at any point in the application or interview process, please let us know.

Apply for this role

Whoever you are, wherever you’re from and whoever you love, you’ll find an open door at Kin + Carta. It’s yours to walk through if you’re passionate about building a better world for everyone, and you’re keen to be part of a diverse and inclusive culture that plays to people’s strengths and thrives on togetherness.

APPLY HERE

Senior Design Manager

Job Description

Sr. Design Manager

Remote – USA

You are a seasoned Creative Professional who understands that great teams require the right mix of discipline and flexibility. You are a no-drama Creative Lead who listens well and gives clear feedback and direction where needed. You are comfortable art directing other designers and have been doing this for years, even when they aren’t direct reports. You are committed to delivering the highest quality results but also aware of the necessary trade offs to keep pace with the volume of demands in the pipeline. You have experience running large and small projects and bring your consultative point of view to provide recommendations for Senior Leadership. You have a passion for understanding every facet of the project (audiences, messaging, experience, scope, timeline) and your curiosity helps drive project success by revealing unanswered questions early in the creative process. You can drive projects from start to finish with your big picture thinking and have capacity to deliver on precision and details for every small request in equal measure.

In this job, you will bring these skills

  • Strategic thinking to support leadership in building a team that enables the business to grow and keep costs down while not forfeiting quality and innovation.
  • Master of Creative Production Process including: scoping the project, establishing requirements, time and resources needs, you give timely feedback and direction to improve design deliverables from in-house team and agency partners.
  • 12+ years in art direction, experiential and graphic design for marketing communications and advertising, with ability to deliver copy writing and animation support.
  • Ability to originate ideas and inspire others.
  • Proven experience driving teams forward and working independently to consistently deliver high-fidelity designs in one or two cycles, on-time and in scope.
  • Expertise providing project management, creative insights, and encouraging teams to build on the ideas of others.
  • An appetite for hearing constructive feedback on your own work.
  • Have a rich and deep portfolio of work across industries and channels that showcases examples of digital, print, experiential design and advertising.
  • A design aesthetic that aligns with the reductive style of our brand that shows mastery of execution in simplicity, typography, color and inventiveness.
  • A solid understanding of the tech and software industry that gives you context but doesn’t over color your approach to fresh ideas.
  • Expertise creating visual design systems for complex product diagrams, information illustrations and iconography.
  • Solid foundation in corporate brand building across the customer journey (beyond style guides and visual assets).
  • Background in quarterly planning and developing OKRs.

Role Responsibilities

  • Ideate, design, develop, produce and deliver from start to finish on a variety of marketing deliverables for Product Marketing, Demand Generation, Content + Comms, Customer Marketing teams, driving approvals (with CD) and managing work-back plans (with Creative Ops).
  • Fully own the strategy and execution of design systems that allow the team to move quickly and deliver consistency across experiences.
  • Drive our visual system and push it in new directions to keep pace with industry changes, product releases, and demands from the business.
  • Understand the product capabilities, the customer needs, and competitive landscape to better deliver on requests from internal customers.
  • Engage with customer feedback and call listening monthly.
  • Mentor designers, provide feedback on a daily basis in project meetings.
  • Own and manage daily project lists out of Asana in partnership with the Creative Operations Manager to ensure on-time delivery.
  • Build partnerships with cross-functional teams and understand how CS can support business objectives.

About Abnormal Security

We’re the world’s fastest-growing cybersecurity company, dedicated to making the world a safer place, one inbox at a time. Through applying ML, AI, and behavioral data science to the cybersecurity space, we’re leading the charge on protecting the modern workplace from all types of attacks. We operate from a customer-obsessed mindset, dedicated to creating a best-in-class product that delivers on its promise, and our customers love us for it.

We take the same approach with our team as we do with our customers. We’re committed to designing an employee experience that provides interesting and challenging problems to work on in a supportive, low-ego environment. Our seasoned, successful leadership team is passionate about providing endless opportunities for every team member to learn and grow, and our entire company is committed to being 1% better every day. With 4.9 stars on Glassdoor and several recently announced workplace awards, our team thinks it’s going pretty well so far!

Our Values

Far from gathering dust in some forgotten corner, our values serve as our operating principles for every team member. We clearly define what values drive us, so our entire team works from the same foundation and understanding. From the CEO to the interns, all of us are held accountable to our VOICE Framework.

Our Benefits

Taking care of our team goes beyond the office. Our compensation and benefits philosophy is designed to put attract, motivate, and retain top talent:

  • Compensation targeted to the 75th percentile (for both base salary and equity)
  • If we want top performers to join and stay with us, we need to pay accordingly. We pay at the 75th percentile (for both base salary and equity) of our competitive market, and we benchmark to higher cost of living cities (such as San Francisco and New York) no matter where our team members live. We standardize our pay, meaning we pay for the role and level, not for any particular individual’s ability to interview or negotiate well.
  • Equity is an important part of our total comp strategy
  • When the company does well, we all do well. Equity is an important and exciting part of our total compensation strategy as a pre-IPO startup. We’re guided by the belief our team members should share in the financial success of our company and grant equity accordingly.
  • Unlimited PTO
    • All regular salaried team members enjoy unlimited PTO. We want team members to grow with us and a big part of that is making sure our team has the opportunity to rest and recharge. We also observe 12 holidays every year.
  • 100% of healthcare premium costs covered
    • Taking care of our team goes beyond the office. We cover 100% of employee health care premium costs. If adding dependents, we contribute 75% of the health care premium cost, so you can be sure that you and your family are in the best possible health.
  • Remote-first
  • Operating as a remote-first company means we get to work with talented folks, no matter where they live. We prioritize a balance of deep focus time with Zoom meetings, and regular in-person events.

As a fast growing startup, we continuously review, improve, and personalize our benefits offerings based on the team’s input. Don’t see something that’s important to you? Let us know!

APPLY HERE

Managing Consultant- Healthcare Strategy- Physician Enterprise Solutions

Job Description

Managing Consultant- Healthcare Strategy- Physician Enterprise Solutions

  • Virtual, United States
  • Client Services
  • 20684

Overview

Guidehouse is a leading global provider of consulting services to the public and commercial markets with broad capabilities in management, technology, and risk consulting. We help clients address their toughest challenges and navigate significant regulatory pressures with a focus on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that prepare our clients for future growth and success. The company has more than 10,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies.

Responsibilities

As a Healthcare Strategy Managing Consultant for Physician Enterprise Solutions, you will have the opportunity to manage projects, overseeing multiple workstreams across medical groups, CINs/ACOs, and innovative primary care practices to acheive growth objectives and operational improvement as a stand-alone medical group or in connection with health systems. You will partner with project leadership on client deliverable development, ensuring workstreams are completed on time and on budget.

Managing Consultants own client engagements from cultivation to completion. In this role, you will be accountable for the activities of the project team and support the day-to-day management of the client relationship. You are expected to effectively develop and manage work plans, staffing, deadlines and budgets for multiple complex projects simultaneously. Work products are expected to be high-quality and client-ready. In this visible role, you will lead client meetings and be expected to craft the story for compelling change to help the client understand the ‘why’ for change. You will also lead team meetings, and guide, manage, and coach consultants and senior consultants, providing constructive feedback on project participation and overall career development. Managing Consultants work closely with Directors and Partners to keep them abreast of project progress and important developments. Managing Consultants support sales initiatives and practice development. Experience working in the provider enterprise/ physician practice environment (either in a consulting capacity or directly in an industry provider setting) is highly preferred. An understanding of physician alignment strategies, clinical operating models, and care team architecture is important.

We encourage career development and hiring for the long term. As a Managing Consultant, you will follow a clearly defined career path and continue to develop your project management and client relationship skills. As you are ready drive strategic solutions across multiple complex workstreams and become more involved in business development, you will have the opportunity to progress to the Associate Director level.

Qualifications

Required

  • Bachelor’s degree in business, management, health policy and/or administration required
  • 5+ years of previous work experience in a healthcare consulting firm or a combination of healthcare industry and consulting experience
  • Experience in strategic planning, service line strategy, and/or health system partnerships
  • Provider-side experience in a health system, hospital and/or medical group strategy and advisement
  • Collaborate with clinical, operational, and technological leaders of the organization to enhance our programs and solutions as a population health operating partner.
  • Solid background in broad-based provider complex business modeling, medical group/health system strategy and financial modeling
  • Project and/or program management experience. Capacity to manage multiple work streams, work under pressure and meet deadlines in a disciplined, structured manner
  • The ability to travel up to 60%

Preferred

  • Superior written and verbal communication skills
  • Excellent quantitative analysis skills
  • Demonstrated excellence in Word, Excel, PowerPoint, as well as the ability to conduct research
  • Track record of efficiency, flexibility, creative problem-solving, self-motivated, analytical and highly-organized
  • Proven ability to work independently, as well as collaboratively within team structures
  • Entrepreneurial spirit and excitement toward promoting Navigant’s growing healthcare practice

Additional Requirements

  • The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job esponsibilities as described.
  • Applicants must be currently authorized to work in the United States for any employer.
  • No sponsorship is available for this position.
  • Due to our contractual requirements, to be eligible for this role, you must be fully COVID-19 vaccinated at time of hire.
  • The salary range for this role is $105,000- $150,000, and may vary based on experience and location.

Disclaimer

About Guidehouse

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Rewards and Benefits

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

  • Medical, Rx, Dental & Vision Insurance
  • Personal and Family Sick Time & Company Paid Holidays
  • Parental Leave and Adoption Assistance
  • 401(k) Retirement Plan
  • Basic Life & Supplemental Life
  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Tuition Reimbursement, Personal Development & Learning Opportunities
  • Skills Development & Certifications
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach
  • Emergency Back-Up Childcare Program
  • Position may be eligible for a discretionary variable incentive

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