Manager – Crossix Analytics Services

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Crossix Analytics is a business within Veeva dedicated to advancing healthcare marketing with analytics, innovative planning, targeting, measurement, and optimization solutions. Positioned at the center of big data, innovative technology, and multichannel media, Veeva Crossix provides most life sciences companies with insights to help make strategic business decisions and drive improved patient outcomes.

Leveraging their knowledge and skillsets, Managers support current clients by delivering insights and analytics leveraging Crossix Analytics Products and Services, sharing best practices, managing ongoing client relationships, and working with a team to execute on the analytics. Successful candidates will possess strong analytics skills, communication skills, and client relationship-building skills and apply that within the Lifesciences marketing space.
What You’ll Do
Inform and advise on Lifesciences marketing decisions leveraging Crossix Data Platform and Products. Work with the team on data interpretation and lead the delivery of insights to clients.
Quarterback of the internal team for your accounts to ensure a successful customer engagement.
Analytical thinking, storyboarding and insights interpretation.
Project management. Results-driven mindset & responsible for navigating and re-prioritizing through obstacles.
Independent presence in client meetings.
Build relationships with partners and clients; serve as a point person.
Requirements
5+ years in an analytical role
3+ years of client facing experience
Demonstrated experience managing projects
Ability to use critical thinking to identify issues or concerns prior to them becoming a problem
Perks & Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program
Compensation
Base pay: $110,000 – $180,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Technical Customer Service Associate – Mexico – Bilingual (English and Spanish)

Mexico – Mexico CityProduct Support – 204-Support GCS /Full-Time /Remote
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

This role is ideal if you are looking to build a career with a company that has a track record of success and an excellent corporate culture grounded in our values – Do the Right Thing, Employee Success, Customer Success, and Speed. If you are driven to provide an excellent customer experience and work with software this job is for you!
What You’ll Do
Advise end-users on best practices when using Veeva’s applications
Identify and resolve client issues associated with Veeva’s applications
Build strong and professional relationships with all users of Veeva’s applications
Provide recommendations/feedback on client service improvements and product development
Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
Maintain accurate records of all email/telephone/chat correspondence related to the role
Requirements
1+ year relevant experience in a customer service role
Effective communication, organizational, and time management skills
Professional telephone manner
Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
Excellent verbal and written communication skills (Spanish, English)
Ability to quickly understand client requirements and needs and articulate potential solutions
Nice to Have
Fluency in Portuguese
Perks & Benefits
Allocations for continuous learning & development
Private Health Insurance

LI-Remote

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

Sr. Information Security Engineer

Description
As a Sr Information Security Engineer you will be considered a technical expert in one or more phases of Information Security engineering. This includes providing design recommendations based on long-term IT/Information Security organization strategy and expertise to mitigate risk and drive business results. You will determine specifications, plan, design, and develop business critical technology solutions, utilizing appropriate engineering processes – either individually or in concert with product team, that will continually support and improve the controls and security posture within our Information Technology Environment.

You will be responsible for the engineering and development function supporting the creation and maintenance of one or more services within Thrivent’s Information Security Program along with the associated architecture and standards that deliver enterprise-wide Information Security services for internal and external customers. The primary focus will be infrastructure security which includes developing, managing, and engineering AV/EDR/XDR, email security, and vulnerability assessment and delivery solutions.

At Thrivent, we are focused on a digital transformation that will deliver modern, innovative experiences for our clients, financial advisors, and employees. We are investing in data and technology, using DevOps practices, and building an engineering culture of empowered technical experts. Our technologists are involved in work that includes cloud native development, digital architecture and integration, automation, cloud data platforms, artificial intelligence, and machine learning as well as maximizing platforms such as Salesforce, AWS and Microsoft.
DUTIES & RESPONSIBILITIES:

Ensuring Security

Understand and apply Thrivent Information Security Policies, standards, and processes to ensure the confidentiality, integrity, and availability to Thrivent information and information systems.
Support assigned security technologies in accordance with Thrivent security policies, standards, and SOP’s
Provide assistance with other deployed security technologies and support team members
Support regulatory examinations and internal audits as needed
Provide on-call support in support of assigned Information Security deployed technologies
Ability to understand potential cyber threats and respond appropriately across all IT services, technologies and processes
Designing Solutions

Apply technical knowledge to drive outcomes that are intended to minimize risk
Ability to work and problem solve independently on initiatives that align to the broader information security engineering strategy
Implementing Solutions

Member of team that can work independently, as well as collaboratively with team, in developing core information security solutions for the products that deliver outcomes
Consistent and dependable in delivering core technology solutions that delivers outcomes and meets/exceeds the teams expectations for security, stability, scalability, resilience, etc.
Learning and Applying New Techniques

Shares new ideas and techniques with team
Encourages junior engineers to invest in learning as a part of their job
Collaborating within the Team

Participate in team’s collaboration sessions to provide technical expertise to solve a problem/remove technical roadblocks for the team
Participate in product planning and implementation. Helps team to understand and decompose work
Defining Engineering Standards and Patterns

Contribute to develop engineering practices, templates, and frameworks in collaboration with the team.

QUALIFICATIONS & SKILLS:

Required:

Bachelor’s degree in Computer Science or other technical field or equivalent work experience
7+ years of experience in engineering environments, taking abstract concepts and ideas and formulating a detailed software engineering plan to deliver
5+ years of experience within the information security engineering space
Sound knowledge of systems design concepts that provide security and stability
Expertise in problem-solving and completing complex engineering tasks
Infrastructure security experience (AV, EDR, XDR)
Proficient in cybersecurity best practices and industry standards
Strong interpersonal and collaboration skills
Preferred:

Microsoft Defender security stack experience
Vulnerability assessment experience
Email security experience
Cloud security experience
Financial Services industry experience
Coach / mentor other team members as appropriate
Strong understanding of Windows and Linux operation systems
Proficient in networking, storage, server, and application technologies
We exist to help people achieve financial clarity. At Thrivent, we believe money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking and generosity programs to help people make the most of all they’ve been given.

At our heart, we are a membership-owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our clients. We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want today—and tomorrow.

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.

Product Owner

Description

At Thrivent, we are focused on a digital transformation that will deliver modern, innovative experiences for our clients, financial advisors, and employees. We are investing in data and technology, using DevOps practices, and building an engineering culture of empowered technical experts. Our technologists are involved in work that includes cloud native development, digital architecture and integration, automation, cloud data platforms, artificial intelligence, and machine learning as well as maximizing platforms such as Salesforce, AWS and Microsoft.

This Product Owner will be part of our Engineering Productivity team. The Product Owner works on a cross functional team to create meaningful and simple experiences for their product’s customers. They own the direction-setting, discovery, and prioritization of customer wants and needs. A PO-I typically is new to the role of Product Owner, and as such likely manages products with limited scope and impact.

The Product Owner role is highly collaborative working closely with several key partners. The Product Owner articulates, translates, and executes the Product Manager’s long-term strategy and vision of the product through tactical strategies and solutions to drive necessary business outcomes. This requires the right alignment and regular, transparent communication to ensure both roles deliver on their goals. Additionally, the Product Owner works closely with stakeholders, end users, and functional and technical team members to rapidly deliver quality solutions to customers.

DUTIES & RESPONSIBILITIES: 

  • Works as a key team member on a cross functional team, responsible for continuous delivery of value to the customer through compelling and empowering customer experiences.
  • Collaborate with Product Manager and stakeholders to ensure work prioritization is aligned with Thrivent’s priorities and overall product roadmap as well as to provide product development feedback and direction.
  • Continuously innovates and evolves the product in alignment with strategic priorities. Is responsible for creating, maintaining, and evolving the product roadmap.
  • Maintain and refine product backlog:  Create user stories and acceptance criteria and prioritize all stories to ensure work focuses on those with maximum business value that align with product strategy.
  • Ensure stories clearly communicate the customer and stakeholder needs to meet key business objectives and strategies for the product.  Is available for consultation during agile team planning and grooming sessions as needed.
  • Works with other product teams/owners to align product roadmaps and sprint plans, and to focus on delivering the maximum business value to the organization.
  • Working as a part of an agile team, ensures the team is aligned around similar goals and objectives and attending all team meetings.
  • Engages with customers and users on a regular basis to uncover implicit and explicit needs.
  • Develop and track key value drivers that measure effectiveness of product discovery and overall product performance and communicate these to stakeholders and business leaders on a regular basis.
  • Foster a sense of urgency to achieve goals and leverage resources to overcome unexpected obstacles.
  • Inspire others to achieve challenging goals and high standards of performance while committing to the organization’s direction (Product/Agile/DevOps).
  • Models Thrivent’s leadership competencies – courage, collaboration, and commitment by demonstrating resiliency, working together to make the best decisions, and holding yourself and others accountable.  ​
  • Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients.  Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.  

QUALIFICATIONS & SKILLS:  

 Required:

  • Bachelor’s degree or equivalent work experience
  • 4-6 years relevant business experience
  • Understand fundamentals of iterative development, software development process and procedures
  • Familiarity with principles of Agile Product Management, stakeholder management, market and user research, technology management, and process design
  • High level of organization and attention to detail
  • Passion and understanding of new technology and trends
  • Strong communication abilities to all levels of seniority and disciplines within the organization

 Preferred: 

  • Certified Product Owner or similar certification
  • Experience developing business cases, roadmaps, product execution strategies
  • Ability to prioritize work against enterprise, division, and product strategies. Can effectively communicate rationale and impact for prioritization choices
  • Experience in defining high-quality business requirements and proficient in Agile story writing
  • Experience with foundational product management tools, techniques and principles across discovery, design, build, release, and measure cycle
  • Strong leadership skills to coordinate and motivate product teams, even outside direct reporting relationships
  • Demonstrated experience with user interface design and best practices for usability
  • Experience working in large, complex organizational initiatives
  • Advanced skills in MS Office Suite with particular emphasis on Excel and PowerPoint

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.

Senior Web Manager

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

  • Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
  • Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
  • Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
  • Talkdesker: YOU!

The Senior Web Manager is responsible for the overall management and execution of web projects, including development and implementation. The ideal candidate will have a strong understanding of web development principles and best practices, as well as experience in managing and leading teams.

RESPONSIBILITIES

  • Identifies opportunities for system enhancements, including technology upgrades, multimedia applications, database interactions and data modeling tools.
  • Manages the function responsible for researching, tracking and understanding new web technologies and providing leadership for development of service applications and analyzing business requirements as they pertain to intranet and external Internet-related systems.
  • Work with stakeholders to gather requirements and define project scope
  • Develop and maintain the website content management system (WordPress)
  • Monitor website performance and analytics to identify opportunities for improvement (including SEO related)
  • Work with the marketing team to develop and execute website marketing campaigns
  • Provide technical support to CMS users
  • Train website users on how to use the CMS
  • Stay up-to-date on the latest web development trends and technologies

QUALIFICATIONS

  • Bachelor’s degree in computer science, information technology, or a related field
  • 5+ years of experience in web development
  • Experience in managing and leading web development teams
  • Strong understanding of web development principles and best practices
  • Experience with a variety of web development tools and technologies, including HTML, CSS, JavaScript, and PHP
  • Experience with a CMS, such as WordPress
  • SEO / SEM & Analytics Practiced with SEO methodology and tools ability to analyze and solve technical SEO issues
  • Strong analytical and problem-solving skills
  • Excellent communication and teamwork skills
  • Ability to work independently and as part of a team

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)