by Ronald Barron | Sep 19, 2023 | Uncategorized
Job Description
Support Manager, Media Platforms
at Adswerve, Inc (View all jobs)
Remote
Adswerve is an award winning digital consultancy at the intersection of media, data and technology. With a team of 300+ data, media and tech experts, we’re proud to be the first and largest independent Google Marketing Platform partner and a respected Adobe Silver Solutions Provider. Handling over $1B in media spend, our 800+ clients trust us to drive remarkable results.
As a premier digital media and data consultancy, we’re more than experts. We’re visionaries and tacticians, guiding marketing and tech leaders to maximize the value of their martech investments and make stronger connections with their customers. We thrive on conquering challenges; we love the tough stuff. Join us in pushing the boundaries of what’s possible and making a significant impact.
Job Title: Support Manager, Media Platforms
Compensation: $95,000 to $115,000
Location: Colorado, Connecticut, Florida, Georgia, Illinois, New Jersey, New York, North Carolina, Oregon, Texas, Washington
As a Platform Support Manager, you will provide exceptional leadership for a growing team of Google Marketing Platform (GMP) media platform experts focused on the scaled delivery of technical support services which are crucial in providing technical support to drive platform adoption and strengthen client relationships. You will oversee customer engagement metrics and be responsible for the productivity of your employees and their impacts on business objectives. In addition, you will coach, mentor, and onboard new team members while growing existing employees, technically and professionally. To succeed in this role, you must be a passionate and talented problem solver with the ability to dive deep into the technical aspects of the product to cultivate top-notch customer service.
As a partner of Google and Adobe marketing and analytics platforms, we humanize data, simplify the complex, and share our knowledge. Does this sound like something you’d like to be a part of?
Responsibilities
- Measure and monitor service output to ensure scope and delivery meet service level agreements with our Partners
- Adapt our team approach to significant industry and platform changes
- Develop platform and systems onboarding training to establish employee knowledge standards for use and application
- Help create and govern the development of operational processes and policies that drive optimal productivity
- Manage and supervise a small team with a people-first approach, ensuring HR-related tasks are executed with importance (e.g. hiring/promotions, disciplinary issues, career planning, etc.)
- Conduct recurring, one-on-one meetings with direct reports to provide ongoing performance feedback, establish individual goals that foster career growth and alignment with department goals
- Handle customer escalations, debrief, and provide solutions; escalate to Director and/or VP as appropriate
- Evaluate support metrics to provide trends to upper management relating to organizational performance including customer satisfaction and operating efficiency
- Ensure expectations and workflows are in place to build and promote knowledge sharing at scale
- Be a coach, leader, and advocate for the Platform Solutions team members
Experience
- Minimum 5 years experience in digital marketing industry/3+ years focused on ad-tech platforms or technical role (CM360/SA360/DV360 preferred)
- Minimum 2 years experience leading teams or driving a client portfolio where delegation and supervisory support of others was necessary
- Knowledge of Salesforce/ServiceCloud or similar SAAS tools for customer management
- Broad understanding of customer service best practices in a B2B environment
APPLY HERE
by twochickswithasidehustle | Sep 18, 2023 | Uncategorized
Location: USA, Work at home
Job category: Technical Support Agent
Language:
Is this you?
Are you considered the technical expert for high-end appliances in your home?
Are you the one friends call upon when they need help with their oven, dishwasher, or refrigerator?
Do you have experience working with field technicians and servicers for luxury brands?
Do you love helping people and sharing your knowledge?
Do you want to grow your career with a company that rewards your hard work?
Do you want to improve your work / life balance and work from the comfort of home?
Join our Transcom family as a Work At Home Agent!
$24.00 per hour USD, plus performance bonuses, and potential increases based on performance
Benefits – Medical, Dental, Vision, 401(k)
Paid Vacation Time
100% REMOTE – Work-at-Home
Great Work/Life Balance while developing your career
You’ll be the friendly voice of our client to provide superior service to customers, servicers, field technicians, and dealers for our client’s high-end luxury appliance brand. You’ll provide support through inbound/outbound calls and emails from authorized field technicians, up to and including: parts location/ordering assistance, servicer account support, and real-time support during a repair event using video software.
We’ve got an exciting career opportunity for you, if you can:
Effortlessly engage with callers, actively listen, analyze, and isolate issues
Comfortably navigate multiple applications to research solutions
Multitask in systems while patiently providing step-by-step instructions
Calmly provide conflict resolution and navigate frustrated customer situations
Work independently with discipline and motivation to succeed in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home.
Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls and emails from customers.
Work at a desk and wear an approved headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment
What’s In It For You?
Position as a Transcom employee (not an independent contractor)
Improved Work / Life balance with paid time off (PTO)
Health Benefits for you and your family, including: medical, dental, vision
401(k) Investment options with employer match opportunities
100% work at home, including training
Ability to develop your skills and grow your career
An opportunity to work for a company passionate about people
Requirements
At least 18 years or older
High School Diploma, or equivalent
Able to successfully pass a criminal background check
A minimum of five (5) to ten(10) years of experience in a field service environment, preferably working with appliances
Ability to read and interpret a parts schematic and wiring diagram
Ability to work within the Hours of Operation: 11:00am – 8:00pm ET, Monday – Friday.
Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed
Able to maintain 100% strict adherence to the assigned schedule
Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
Strong computer knowledge, including ability to accurately type at least 30 wpm
Excellent English written and verbal communication skills
Courteous and friendly with high level of professionalism
Willingness to follow procedures and adhere to policies
Able to multitask applications while talking to customers on the phone
Able to thrive in a fast-paced work environment
Able to actively listen to customer needs and demonstrate empathy
Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multi-task, and concentrate in a prolonged setting.
Experience in a technical support role or troubleshooting technical issues preferred
Previous call center and/or work from home experience preferred
Experience working in a global parts organization preferred
*Must live and work in one of the following states:
AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WI, WV
Home Office Requirements
Transcom provides you a computer, monitor, and headset for this position. The computer contains a built-in webcam that is required to be used for training and meetings.
You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift.
(Conflicting responsibilities may include caring for a family member)
Your home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem/router via Ethernet.
(Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used)
Your hardwired internet connection must meet the minimum speed requirements:
Minimum download speed 20 Mbps
Minimum upload speed 3 Mbps
Ping less than 100 ms or less
Although the computer is provided if you are hired, you will need a home desktop or laptop computer that is hardwired using an Ethernet connection to complete the internet speed assessments during the application. This is a requirement to be considered for this employment opportunity.
What Life at Transcom is like!
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 60 contact centers across 26 countries, delivering services in 33 languages to international brands in various industry verticals.
Right now, we are growing our virtual footprint in North America and currently hire remote employees in 26 states and 3 Canadian provinces. Proud to be recognized by FlexJobs as #10 on their list of the Top 100 companies to watch for remote work in 2023.
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.
We are the voice of our clients. We are Transcom.
We are passionate about people and look forward to meeting you!
by twochickswithasidehustle | Sep 18, 2023 | Uncategorized
General Information
Job Title:
- Work at Home: Technical Support Representative
Location:
350 BARNES DR
Ste 109
San Marcos, TX, 78666-6176
United States
Base Pay:
$12.00 / Hour
Job Category:
Work at Home, Technical Support, Customer Service
Industry:
Work at Home, Technical Support, Customer Service
Contact Information
Name:
OneSupport Recruiting
Email:
recruiting@onesupport.com
Description
You do NOT need to live in San Marcos, TX to apply for this job (that is only the location of our corporate office). This is a work-at-home position. You will NOT need to go into an office.
Our Work at Home program is available for qualified residents located in: Alabama, Arkansas, Florida, Idaho, Kansas, Kentucky, Mississippi, Missouri, Montana, Nevada, New Mexico (except Santa Fe County), North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia, and Wisconsin.
Do you love tech? Do your friends and family always ask you to help them with their PC? Do you ever think to yourself “I should get paid for this”? Well, now you can!
Why choose OneSupport? We promote exclusively from within! As a matter of fact, our CEO started out taking calls just like you would!
Want to know more about what we do? Watch this: https://www.youtube.com/watch?v=7GGJWKG7DcI
In the tech support role, you’ll work alongside other tech-minded people to handle inbound and outbound phone calls to troubleshoot customers, identify technical issues, and escalate issue reports while recording interactions on each call. Calls will often be back to back with minimal time to document customer accounts in between, so it’s vital to multitask as you go. Researching common issues and procedures using our internal resources and even seeking help from mentors will help ensure you’re prepared for anything! Some positions will also offer the opportunity for sales and upselling.
Applicants should have excellent reading, written, and verbal communication skills. The position requires regular attendance and punctuality.
Requirements
Up-to-date and completed resume
Typing test showing 40 WPM or above and at least 80% accuracy
Internet speed-test showing over 2 Mbps download speed and 1 Mbps upload speed
If selected for a phone call, you’ll also have to undergo a review of your computer’s technical specifications to verify that they meet or exceed the technical requirements for the position:
Either a desktop or a laptop running an authentic/validated/native copy of Windows 10, 11 or the most current macOS (Macs cannot be more than 5 years old)
Processor: If you have a dual core (including single with two logical) you will need at least a 2GHz clock speed base or turbo speed. If you have a quad core or higher you will need at least a 1.6GHz clock speed base or turbo speed.
3GB of RAM
Direct/wired internet connection (Cable, DSL, or Fiber), we do not allow wireless connections for work due to potential inconsistency in connection strength
A Skype-compatible (hard-wired, not wireless) USB headset
At least one 15″ or larger monitor (more than one will make things easier)
Skype-compatible webcam
Summary
With both work at home and in house positions available, we offer unique opportunities in both the customer service and technical support industries. Benefits, paid time off and upward mobility are just a few of the rewards for working at OneSupport.
OneSupport offers competitive wages and selective benefits designed to allow you to choose options that meet your individual needs. We have full-time and part-time positions with around the clock flexible scheduling to accommodate your lifestyle.
$12/hr
We primarily hire for Full-Time positions, and some Part-Time roles may be available as well, the scheduling requires one weekend day per week.
Paid Training (No certifications or degrees are required!)
Paid Time Off, 401K Matching, Health Benefits
Upward Mobility; We exclusively promote internally
In Office (San Marcos, TX) or Fully Remote. No requirements to work in the office, most of our employees have always worked exclusively remote.
Note: Despite applying for a specific position, we aim to consider you for as many of our engagements as possible during the recruitment process based on your skills, interest, and availability. If selected, the specific position you are chosen for will be discussed in further detail during the offer of employment.
If this sounds like something you’d be interested in, apply now!
If selected, one of our recruiters will contact you by phone and/or email, be on the lookout for a 512 or 737 area code.
Additional Information
In Office:
No
