General Information
Job Title:
- Work at Home: Technical Support Representative
Location:
350 BARNES DR
Ste 109
San Marcos, TX, 78666-6176
United States
Base Pay:
$12.00 / Hour
Job Category:
Work at Home, Technical Support, Customer Service
Industry:
Work at Home, Technical Support, Customer Service
Contact Information
Name:
OneSupport Recruiting
Email:
recruiting@onesupport.com
Description
You do NOT need to live in San Marcos, TX to apply for this job (that is only the location of our corporate office). This is a work-at-home position. You will NOT need to go into an office.
Our Work at Home program is available for qualified residents located in: Alabama, Arkansas, Florida, Idaho, Kansas, Kentucky, Mississippi, Missouri, Montana, Nevada, New Mexico (except Santa Fe County), North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia, and Wisconsin.
Do you love tech? Do your friends and family always ask you to help them with their PC? Do you ever think to yourself “I should get paid for this”? Well, now you can!
Why choose OneSupport? We promote exclusively from within! As a matter of fact, our CEO started out taking calls just like you would!
Want to know more about what we do? Watch this: https://www.youtube.com/watch?v=7GGJWKG7DcI
In the tech support role, you’ll work alongside other tech-minded people to handle inbound and outbound phone calls to troubleshoot customers, identify technical issues, and escalate issue reports while recording interactions on each call. Calls will often be back to back with minimal time to document customer accounts in between, so it’s vital to multitask as you go. Researching common issues and procedures using our internal resources and even seeking help from mentors will help ensure you’re prepared for anything! Some positions will also offer the opportunity for sales and upselling.
Applicants should have excellent reading, written, and verbal communication skills. The position requires regular attendance and punctuality.
Requirements
Up-to-date and completed resume
Typing test showing 40 WPM or above and at least 80% accuracy
Internet speed-test showing over 2 Mbps download speed and 1 Mbps upload speed
If selected for a phone call, you’ll also have to undergo a review of your computer’s technical specifications to verify that they meet or exceed the technical requirements for the position:
Either a desktop or a laptop running an authentic/validated/native copy of Windows 10, 11 or the most current macOS (Macs cannot be more than 5 years old)
Processor: If you have a dual core (including single with two logical) you will need at least a 2GHz clock speed base or turbo speed. If you have a quad core or higher you will need at least a 1.6GHz clock speed base or turbo speed.
3GB of RAM
Direct/wired internet connection (Cable, DSL, or Fiber), we do not allow wireless connections for work due to potential inconsistency in connection strength
A Skype-compatible (hard-wired, not wireless) USB headset
At least one 15″ or larger monitor (more than one will make things easier)
Skype-compatible webcam
Summary
With both work at home and in house positions available, we offer unique opportunities in both the customer service and technical support industries. Benefits, paid time off and upward mobility are just a few of the rewards for working at OneSupport.
OneSupport offers competitive wages and selective benefits designed to allow you to choose options that meet your individual needs. We have full-time and part-time positions with around the clock flexible scheduling to accommodate your lifestyle.
$12/hr
We primarily hire for Full-Time positions, and some Part-Time roles may be available as well, the scheduling requires one weekend day per week.
Paid Training (No certifications or degrees are required!)
Paid Time Off, 401K Matching, Health Benefits
Upward Mobility; We exclusively promote internally
In Office (San Marcos, TX) or Fully Remote. No requirements to work in the office, most of our employees have always worked exclusively remote.
Note: Despite applying for a specific position, we aim to consider you for as many of our engagements as possible during the recruitment process based on your skills, interest, and availability. If selected, the specific position you are chosen for will be discussed in further detail during the offer of employment.
If this sounds like something you’d be interested in, apply now!
If selected, one of our recruiters will contact you by phone and/or email, be on the lookout for a 512 or 737 area code.
Additional Information
In Office:
No
