by twochickswithasidehustle | Jul 6, 2021 | Uncategorized
We want you to help us take WordPress, Tumblr, Woo, and Simplenote for iOS and Android to the next level. We are the team in charge of the development and maintenance of the infrastructure required to reliably release and test all the mobile applications developed by Automattic. We work closely with multi-functional product teams to improve the user experience on phones and tablets — both the apps and their underlying APIs and systems.
This role might be a good fit if you:
- Are passionate about releasing software reliably and on schedule so that your teammates can focus on building great apps.
- Love collaborating in code reviews and discussions about architecture or design.
- Have experience with mobile development for iOS and/or Android.
- Are motivated to help your teammates become more productive.
- Are passionate about refining tooling for faster builds, a reliable CI, and automated code reviews.
- Have extensive experience with build systems for both Android and iOS.
- Love fast and reliable apps and you have a passion for making them even more performant.
- Are knowledgeable about design patterns and testability – experience with XCUI / Espresso, performance testing, unit testing, and device farms is a plus.
Extra credit:
- PHP, REST API, and WordPress backend programming experience.
- Familiar with Electron app development, or packaging and distribution.
- Experience with React Native development.
- Open source contributions.
- You’re involved in open source or other communities.
How do we work?
- We’re kind to each other and our users – we strive to build a positive, supportive, and inclusive culture of cohesive teams focused on delivering value to our customers.
- We work as a global and distributed workforce resulting in a unique way of working built around our creed.
- We offer flexible work arrangements allowing our team members to work when they feel best.
- We open-source! We’re cool with open-sourcing everything except passwords, or secret keys.
- We ship often, deploying many times daily with the help of peer code review, continuous integration, and our global workforce in over 70 countries.
- We welcome collaboration, and you can be involved in any discussion across our many communication channels.
Curious who works in engineering at Automattic? Meet our Mobile Engineers – Thuy, Elisa and Aaron!
What to Expect
We know applying to jobs can be stressful and we want to ease the stress by giving clear expectations up front about what to expect from our process. We’ve outlined everything you need to know here including all of the steps in the process as well as how we approach hiring. We’re always iterating so if you happen to join us in the process, please feel free to offer feedback on what else we can include there!
About Automattic
We are the people behind WordPress.com, WooCommerce, Jetpack, Tumblr, Simplenote, Longreads, Day One, and more. We believe in making the web a better place.
We’re a distributed company with more than 1400 Automatticians in 80+ countries speaking 90+ different languages. Our common goal is to democratize publishing so that anyone with a story can tell it, regardless of income, gender, politics, language, or where they live in the world.
We believe in Open Source and the vast majority of our work is available under the GPL.
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by twochickswithasidehustle | Jul 6, 2021 | Uncategorized
Live Chat Technical Customer Service Advisor
Remote – US
The Opportunity:
We’re looking for a Live Chat Technical Customer Success Advisor to help us push the boundaries of what education can offer through the power of technology. Education is our passion, and our team members bring that to work each day as they aim to advance learning in every region of the world. Blackboard is the world’s leading education technology company, providing dynamic products and services to the global education community. We’re focused on driving innovation in EdTech and working with our clients to create a smarter learning environment.
For more information about Blackboard and our career opportunities, please visit www.blackboard.com.
Blackboard Student Success brings virtualized support and technology-enabled solutions to the world’s most progressive institutions. We provide IT Help Desk and comprehensive Student Lifecycle Management services that improve student engagement and accelerate learning. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. Our goal is to build a better education experience for everyone by extending institutional resources to meet the growing demands of learners.
Blackboard Student Success is hiring for remote, work from home opportunities with immediate availability and schedules that offer flexibility.
Primary position responsibilities will include:
· Resolving end user inquiries by utilizing chat technologies
· Provide complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and efficiently
· Handling and resolving situations with customers in a timely and effective manner
· Assisting management with special projects relating to customer service
· Responding to all inbound chats and assisting management for the entire shift with exception of assigned break times
· Installing, maintaining, and troubleshooting computers, printers, phones, and other peripheral equipment
· Troubleshooting hardware and software issues
· Performing software installations
· Performing remote troubleshooting
· Walking customers through outlined problem-solving processes, using our knowledge base system
· Asking questions to determine nature of problem
· Serving as first point of contact for customers seeking technical assistance over chat
The Candidate:
Requirements:
· Able to work from home
· Able to sit and work at a desk and on the computer for extended periods of time
· Must have a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift
· Home office must have DSL or Cable Internet that is hardwired into a modem/router via Ethernet (Dial up, Wireless, or Satellite internet service cannot be used)
· Must have either an ISP-provided modem that allows a third party VOIP or a personal modem and personal router without restrictions
· Must be able to wire company hardware directly into the router, which may not be more than 100 feet from your computer
· Minimum download speed 10 Mbps and Minimum upload speed 5 Mbps
· Must be able to pass a typing speed test and type 50 WPM
Qualifications:
· High School diploma or equivalent required
· Must be at least 18 years old
· Flexible to work a variable schedule, including evenings and weekends, based on call center needs
· Proficient organizational skills and detail-oriented
· Excellent time management skills
· Proficient with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills
· Excellent written and oral communication skills
· 1+ years of professional customer service experience, preferably in a large Call Center environment as a chat agent
Preferred skills/qualifications:
· Some level of college completed
· Able to easily operate a computer learning and adapt quickly to software applications
· Able to troubleshoot caller issues and provide supporting help documentation
· Committed to quality and service matrix and culture
· Able to quickly adapt to face changing situations
· Able to provide positive customer experience
· Self-motivated, accountable approach combined with strong sense of teamwork
· Strong sense of customer service with enthusiastic, energetic, and professional behavior
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time.
Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
This position is available for candidates residing in the following states: AL, AR, FL, GA, IN, KY, LA, MI, MO, MS, NC, NM, NV, OH, OK, PA, SC, TN, TX, WI, WV
APPLY HERE
by twochickswithasidehustle | Jul 6, 2021 | Uncategorized
Our support representatives provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a virtual call center environment.
What Your Virtual Work Environment Looks Like
- A private workspace with locked door in your permanent residence
- Quiet environment free of background noise and interruptions
- A secure workspace free from cell phones/video devices
- Arrangements for dependent care and other obligations
What You’ll Love About Us
- Pay rate of $14.75
- Earning potential up to $17.75/hour after successful completion of the full Continuity Model
- Options for medical, dental, and vision coverage. More information regarding benefits can be found by visiting this website.
- Paid Time Off and Paid Holidays available for eligible employees
- Explosive growth opportunities with 99% of promotions internally, opportunities to join our Quality Assurance, Training and Leadership teams
What You’ll Do Every Day
You’ll interact with up to 3 customers at a time using various media channels; those channels may include inbound calls, inbound chats, or outbound calls, as dictated by business need. You will be expected to start by supporting the level 1 queue and quickly enhancing your skillset by supporting more advanced queues. These enhanced skill sets will take place within 30-60 days of employment. Further skillset enhancements into second level support may be required based on business needs.
- Locating music, apps, and movies on various devices
- Billing issues
- Fraud management
- Product feature inquiries
- Resolving username and password difficulties
- Troubleshooting email, wi-fi connectivity and web browser issues
- Navigating customers through various apps
- Data back-up, sharing & synchronization troubleshooting
- Verifying proper hardware and software configuration and set up
- Diagnosing and resolving issues including internet connectivity, email, application downloads, and more
What We’ll Love About You
- Regular, consistent, and punctual attendance.
- Must be able to work a full-time schedule, 38 hours a week at minimum, including nights, weekends, holidays, variable schedule(s) and overtime as necessary.
- Must be able to work a 2nd shift between 1pm – 1am EST
- Must be able to work in a fast paced, structured, dynamic environment and high transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers
- Possess a strong work ethic with a stable work history
- Great communication skills
- Desire a long-term career with growth
- Openness to feedback and willingness to improve
- Familiarity with iOS and/or MacOS, or comparable technology, is preferred
What You’ll Need
- High School Diploma or GED
- Must be 18 years or older except where prohibited by law.
- Minimum 6 months of customer service experience
- Legal authorization to work in the US
- High speed internet services
by twochickswithasidehustle | Jul 6, 2021 | Uncategorized
Job Description
Description
Technical Remote Support
Remote – US
The Opportunity:
We’re looking for Help Desk Customer Service Advisors to help us push the boundaries of what education can offer through the power of technology. Education is our passion, and our team members bring that to work each day as they aim to advance learning in every region of the world. Blackboard is the world’s leading education technology company, providing dynamic products and services to the global education community. We’re focused on driving innovation in EdTech and working with our clients to create a smarter learning environment.
For more information about Blackboard and our career opportunities, please visit www.blackboard.com.
Blackboard Student Success brings virtualized support and technology enabled solutions to the world’s most progressive institutions. We provide IT Help Desk and comprehensive Student Lifecycle Management services that improve student engagement and accelerate learning. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. Our goal is to build a better education experience for everyone by extending institutional resources to meet the growing demands of learners.
Blackboard Student Services is hiring for remote, work from home opportunities with immediate availability and schedules that offer flexibility.
Blackboard is looking for technically skilled candidates with good problem-solving ability for the position of Help Desk Customer Service Advisor. The duties of this role include being a reference point for all IT-related queries at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other technical duties.
Position responsibilities:
- Resolving end user inquiries by utilizing multiple technologies including telephony, chat, and web-based inquiries
- Striving for one-call resolution of customer issues while communicating appropriate options in a timely and professional manner
- Managing and resolving identified client issues for assigned customer accounts
- Documenting information into web-based ticketing system
- Searching and navigating the knowledge base to identify appropriate resolution for client issues
- Escalating unique issues or inaccurate information contained in the knowledge base to the immediate supervisor for resolution
- Projecting favorable image of the company to promote its objectives and goals that enhance client relationships
- Participating in internal training programs to expand knowledge and support multiple clients
- Providing delightful, efficient, and accurate resolutions to customer inquiries
- Completing special projects as requested by management
- Installing, maintaining, and troubleshooting computers, printers, phones, and other peripheral equipment
- Troubleshooting hardware and software issues
- Completing software installations
- Establishing good relationships with all departments and colleagues
- Serving as the first point of contact for customers seeking technical assistance over the phones, chats, and emails
Requirements:
- You must be able to work from home
- You must have a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift
- Your home office must have DSL or Cable Internet that is hardwired into a modem/router via Ethernet (Dial-up, Wireless, or Satellite interview services cannot be used)
- Must have either an ISP provided modem that allows a third party VOIP, or a personal modem and personal router without restrictions
- Must be able to wire company hardware directly into router which may not be more than 100 feet from the computer
- Minimum download speed 10 Mbps
- Minimum upload speed 5 Mbps
- Ping less than 100 MS consistently that is dedicated to the workstation
- Strong computer knowledge, including the ability to accurately type at least 25 wpm
- Strong interpersonal skills and a very high degree of customer service ethic.
- Ability to communicate clearly, both written and orally, with faculty, students, staff, and team members
- Ability to walk customers through outlined problem-solving processes, using our knowledge base system
- Ability to ask questions to determine nature of problem
- Strong multi-tasking abilities while working in a fast- paced environment
- Ability to perform remote troubleshooting
Qualifications:
- High School diploma or equivalent
- Must be 18 years old or over
- Excellent oral and written communication skills
- Experience working on computers (building, configuring, troubleshooting)
- Knowledge of internet applications
- Proficiency in MS Office computer applications, including Word and Excel, and willingness to learn new technology systems
- Familiarity with education-related technologies
- Ability to handle multiple job tasks at one time and escalate issues in a timely manner
- Analytical orientation with strong attention to detail.
Preferred requirements/qualifications:
- Some level of higher education completed
- Customer service or contact center experience
- Previous experience in the education industry and with e-learning technologies
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time.
Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
This position is available for candidates residing in the following states: AL, AR, FL, GA, IN, KY, LA, MI, MO, MS, NC, NM, NV, OH, OK, PA, SC, TN, TX, VA, WI, WVÂ
APPLY HERE
