by twochickswithasidehustle | Jul 6, 2021 | Uncategorized
Job Description
Description
Technical Remote Support
Remote – US
The Opportunity:
We’re looking for Help Desk Customer Service Advisors to help us push the boundaries of what education can offer through the power of technology. Education is our passion, and our team members bring that to work each day as they aim to advance learning in every region of the world. Blackboard is the world’s leading education technology company, providing dynamic products and services to the global education community. We’re focused on driving innovation in EdTech and working with our clients to create a smarter learning environment.
For more information about Blackboard and our career opportunities, please visit www.blackboard.com.
Blackboard Student Success brings virtualized support and technology enabled solutions to the world’s most progressive institutions. We provide IT Help Desk and comprehensive Student Lifecycle Management services that improve student engagement and accelerate learning. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. Our goal is to build a better education experience for everyone by extending institutional resources to meet the growing demands of learners.
Blackboard Student Services is hiring for remote, work from home opportunities with immediate availability and schedules that offer flexibility.
Blackboard is looking for technically skilled candidates with good problem-solving ability for the position of Help Desk Customer Service Advisor. The duties of this role include being a reference point for all IT-related queries at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other technical duties.
Position responsibilities:
- Resolving end user inquiries by utilizing multiple technologies including telephony, chat, and web-based inquiries
- Striving for one-call resolution of customer issues while communicating appropriate options in a timely and professional manner
- Managing and resolving identified client issues for assigned customer accounts
- Documenting information into web-based ticketing system
- Searching and navigating the knowledge base to identify appropriate resolution for client issues
- Escalating unique issues or inaccurate information contained in the knowledge base to the immediate supervisor for resolution
- Projecting favorable image of the company to promote its objectives and goals that enhance client relationships
- Participating in internal training programs to expand knowledge and support multiple clients
- Providing delightful, efficient, and accurate resolutions to customer inquiries
- Completing special projects as requested by management
- Installing, maintaining, and troubleshooting computers, printers, phones, and other peripheral equipment
- Troubleshooting hardware and software issues
- Completing software installations
- Establishing good relationships with all departments and colleagues
- Serving as the first point of contact for customers seeking technical assistance over the phones, chats, and emails
Requirements:
- You must be able to work from home
- You must have a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift
- Your home office must have DSL or Cable Internet that is hardwired into a modem/router via Ethernet (Dial-up, Wireless, or Satellite interview services cannot be used)
- Must have either an ISP provided modem that allows a third party VOIP, or a personal modem and personal router without restrictions
- Must be able to wire company hardware directly into router which may not be more than 100 feet from the computer
- Minimum download speed 10 Mbps
- Minimum upload speed 5 Mbps
- Ping less than 100 MS consistently that is dedicated to the workstation
- Strong computer knowledge, including the ability to accurately type at least 25 wpm
- Strong interpersonal skills and a very high degree of customer service ethic.
- Ability to communicate clearly, both written and orally, with faculty, students, staff, and team members
- Ability to walk customers through outlined problem-solving processes, using our knowledge base system
- Ability to ask questions to determine nature of problem
- Strong multi-tasking abilities while working in a fast- paced environment
- Ability to perform remote troubleshooting
Qualifications:
- High School diploma or equivalent
- Must be 18 years old or over
- Excellent oral and written communication skills
- Experience working on computers (building, configuring, troubleshooting)
- Knowledge of internet applications
- Proficiency in MS Office computer applications, including Word and Excel, and willingness to learn new technology systems
- Familiarity with education-related technologies
- Ability to handle multiple job tasks at one time and escalate issues in a timely manner
- Analytical orientation with strong attention to detail.
Preferred requirements/qualifications:
- Some level of higher education completed
- Customer service or contact center experience
- Previous experience in the education industry and with e-learning technologies
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time.
Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
This position is available for candidates residing in the following states: AL, AR, FL, GA, IN, KY, LA, MI, MO, MS, NC, NM, NV, OH, OK, PA, SC, TN, TX, VA, WI, WVÂ
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by twochickswithasidehustle | Jul 6, 2021 | Uncategorized
Join the Transcom family as a Remote Technical Support Advisor all from the comfort of your own home!
In this Full-Time employee role, you’ll work comfortably from your home office to be the friendly voice of our Telecommunications client and support their customers with their smartphones, tablets, and computers. You’ll take inbound phone calls and use your technical expertise, and passion for outstanding customer service, to answer questions about products, services, or troubleshoot technical issues to find solutions.
We’ve got an exciting career opportunity for you, if you can:
- Effortlessly engage with callers, actively listen, analyze, and isolate tech issues
- Comfortably navigate multiple applications to research solutions
- Multitask in systems while patiently providing step-by-step instructions
- Calmly provide conflict resolution and navigate frustrated customer situations
- Work independently with discipline and motivation to succeed in a virtual environment
- Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
- Work at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment
What’s In It For You?
- Position as a Transcom employee (not an independent contractor)
- Computer for this role is provided by Transcom
- Paid Vacation
- Health Benefits for you and your family
- 401(k) Investment options with employer match opportunities
- 100% work at home, including training
- Employee Assistance Program
- Ability to develop your skills and grow your career
- An opportunity to work for a company passionate about people
Requirements
- At least 18 years or older
- High School Diploma, or equivalent
- Able to successfully pass a criminal background check
- Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed
- Able to maintain 100% strict adherence to the assigned schedule
- Able to work a variety of shifts, including: evenings, weekends, and holidays
- Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
- Strong computer knowledge, including ability to accurately type at least 40 wpm
- Excellent English written and verbal communication skills
- Courteous and friendly with high level of professionalism
- Willingness to follow procedures and adhere to policies
- Able to multitask applications while talking to customers on the phone
- Able to thrive in a fast-paced work environment
- Able to actively listen to customer needs and demonstrate empathy
- Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting.
- Experience in a technical support role or troubleshooting technical issues preferred
- Previous call center and/or work from home experience preferred
Location Requirements
Must live and work in one of the following states:
- AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MO, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WI
Home Office Requirements
For this Advisor position, Transcom provides you an all-in-one computer, monitor, and headset. The computer contains a built-in webcam that is required to be used for training and meetings. Although the computer is provided if you are hired, you will need a home desktop or laptop computer that is hardwired using an Ethernet connection to complete the typing and internet speed assessments during the application. This is a requirement to be considered for this employment opportunity.
- You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift. (Conflicting responsibilities may include caring for a family member)
- Your home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem/router via Ethernet. (Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used)
- Your hardwired internet connection must meet the minimum speed requirements:
- Ping – 100 ms or less
- Download speed – 20 Mbps
- Upload speed – 3 Mbps
APPLY HERE
by twochickswithasidehustle | Jul 6, 2021 | Uncategorized
Job Description
Make a Difference. Every Day.
At Startek, we believe the most important customer engagement is the one that happens next. And that’s where you come in! We’re looking for technical customer support representatives who are true engagement specialists – skilled at engaging in meaningful interactions that make our clients’ customers say “WOW!†In this role, you’ll be responsible for responding to customer inquiries, addressing their concerns, explaining products and services, and recommending products and services to meet their needs. Most importantly, you’ll have the opportunity to make a difference, every day, in the lives of our clients’ customers. In return, we offer a competitive compensation package, great benefits, a fun and friendly atmosphere and so much more! If you’re positive, energetic, and ready to engage, apply now for immediate consideration.
A day in the life of a Technical Customer Engagement Specialist at Startek includes:
Communicating with customers on the phone or through written correspondence to resolve issues and alleviate concerns.
Operating a computer utilizing online guidelines to respond to customer inquiries.
Informing customers about services available and assessing customer needs.
Resolving issues on the first call or contact whenever possible without transferring the customer.
Onboarding new customers
What you get!
- Work from home
- Employee discount on cable, TV, and internet services for eligible employees
- Potential to earn $17.00-20.00 per hour with base pay and commissions
- Opportunities to career path to Tier 2 at higher rates of pay
- Paid time off for most major holidays
Job Requirements
Must Haves:
- You must be able to show steady employment with excellent attendance at your previous employers, preferably in the customer service industry.
- You must have a High School Diploma or GED.
- You must be at least 18 years of age.
- The work environment must be free from all distractions that will interfere with productivity or quality work
- Environment must be removed from the living areas if other people live in the home and should be limited to a private area such as a dedicated office when others are present
- WAH employees handle inbound telephone calls and must ensure that all noises (pets, children, door bells, etc.) are eliminated and cannot be heard by the customers
- A subscription with a reliable, dependable, high speed Internet Service Provider
- DSL or Cable Broadband High Speed Service via a modem – minimum bandwidth of 10 mbps and download 6mbps upload
- Direct Ethernet connection between PC and internet router (no wireless)
- Startek does not support use of either a satellite or dial-up connection at this time
APPLY HERE
by twochickswithasidehustle | Jul 6, 2021 | Uncategorized
Job Description
As a remote Technical Support Analyst you’re a Bullhorn product expert and the first point of contact for Bullhorn’s customer issues and questions. You’ll provide an incredible customer experience by uncovering, assessing and resolving customer needs.
Our six week paid comprehensive training program will teach you the ins and outs of Bullhorn software, consisting of instructor-led four-week classroom training, followed by an additional two weeks of on the job training. Upon completion, you will have the skills and knowledge to tackle the dynamic needs of Bullhorn customers as a Technical Support Analyst.
Why this job is important:
Our core purpose at Bullhorn is to create and deliver an incredible customer experience. That starts with you! As a Technical Support Analyst, you are on the front lines, helping our customers resolve technical issues with our software products on a day-to-day basis. You are their first point of contact and their trusted advisor for quality technical support, empathy, and understanding. It is your job to strive for first-call resolution to troubleshoot any errors and get our customers back up and running so they can use our software to complete their work.
As a Technical Support Analyst, a typical day might include:
- Answering incoming Bullhorn customer phone calls, asking questions and gathering information to quickly resolve issues.
- Researching a customer’s technical issue, using your software product knowledge to help correct a problem, or escalate to a Bullhorn technical resource.
- Managing customer expectations regarding estimated response times for issue resolution.
This might be the job for you if:
- You have the ability to learn and articulate software-related and technical concepts
- You love people, and have a proven track record of delivering incredible customer experiences
- Bonus points for 1+ year work experience in delivering software support or experience with relational databases (SQL Server)
You might be a fit for Bullhorn if:
- You are energetic and enjoy working in a fast-paced environment
- You are confident and love sharing success with your team
- You take ownership of your work and continuously strive for improvement
Technical Support Analyst Details:
- You are expected to attend 100% of our 6-week training program if hired; no exceptions. We don’t want you to miss out on material that will be crucial to your success!
- This position is classified as hourly/non-exempt. The standard hourly rate is $16.34 and there is an opportunity to work overtime hours as well as earn quarterly bonuses based on your performance metrics.
- We require hard-wired internet connection with minimum speeds of 5 up / 5 down for this position. You will be asked to conduct an internet speed test later in the process.
- This position will be in the Eastern or Central Time Zone.
Essential Job Functions
- Ability to conduct phone conversations within a highly technical environment up to 6 hours per day
- Ability to read and comprehend complex technical material
- Ability to remain seated or relatively sedentary for long periods of time
- Reference various resource materials while simultaneously interacting with customers on the phone
- Mandatory attendance throughout the 6 weeks training period
- Consistent attendance and punctuality in line with the expectations of a contact center environment
- Comfortable being sedentary while on the phone with breaks every 3-4 hours
- Possess positive, professional interpersonal skills
- Ability to perform a broad variety of duties and responsibilities with accuracy and speed and successfully meet time-sensitive deadlines
- Ability to consistently achieve the established performance metrics for the role
APPLY HERE
by twochickswithasidehustle | Jul 6, 2021 | Uncategorized
Role Overview
We are excited to hire an experienced Technical Project Manager to help us build world-class customer relationship management (CRM) and marketing automation tools for the hospitality industry.
The primary focus of this position is to implement creative, engaging, and performant software that enhances our products and our special edge in the hospitality industry. The engineering team takes multiple projects from concept to delivery, creating new products and features from scratch as we evolve to meet our many clients’ needs. This is an agile project management role requiring managing the scope, schedule, risks of multi-team complex engineering projects. The candidate demonstrates excellent adaptability and agility in decision making, strong partnering skills, and attention to detail in tracking and managing cross-team, complex engineering projects that are critical to our core platform. You are driven to help make the products and the company successful.
This position will be reporting directly to the CTO / VP of Engineering.
- Work with product and engineering teams in detailing out requirements, estimation, delivery plans. This may include authoring functional requirements, design specifications, roadmaps, status updates, or other documents
- Drive team(s)/partners to meet project goals through meetings, processes, and influence
- Drive detailed discussions and high-level alignment. Make timely trade-offs
- Communicate effectively up to 2 tiers above level, and across disparate stakeholder groups such as Product, Engineering, Quality, User Acceptance, Customer Support, Client Success, and Implementation teams
- Improve project and process efficiency. Optimize cross-team processes that improve team efficacy and delivery
- Experience in or desire to work in a remote-first workplace
Position Location
Remote US Based
Work Schedule
Team’s Pacific Time Zone core hours
What You’ll Bring
- 3+ years of experience in agile project management with SCRUM methodologies
- Scrum Master certification
- Experience in managing complex projects across multiple teams
- Experience working with multiple technical teams
- Expert knowledge in using Jira and Confluence for planning and tracking the delivery of projects
- Experience in partnering with Product Managers and other engineering teams in capturing and flushing out requirements
- Excellent written and verbal communication skills
Desired:
- PMI Certification
- Experience in managing engineering projects in Common Platform APIs and Data Analytics
Excited?! Want to learn more? Apply Now!
At NAVIS, our Core Values are:
- Golden Rule: I treat others as I want to be treated
- Integrity: I am a person of my word and highly trusted
- Innovation: I create solutions for difficult business problems
- Performance: I am part of an ambitious team and my results matter
- Attitude: I am a positive influence; I love my team and the work we do
APPLY HERE
