by Ronald Barron | Oct 17, 2023 | Uncategorized
Job Description
Dashboard UI/UX Developer
- REMOTE
- MISSION SUPPORT
- FULL-TIME
Barbaricum is a rapidly growing government contractor providing leading-edge support to federal customers, with a particular focus on Defense and National Security mission sets. We leverage more than 15 years of support to stakeholders across the federal government, with established and growing capabilities across Intelligence, Analytics, Engineering, Mission Support, and Communications disciplines. Founded in 2008, our mission is to transform the way our customers approach constantly changing and complex problem sets by bringing to bear the latest in technology and the highest caliber of talent.
Headquartered in Washington, DC’s historic Dupont Circle neighborhood, Barbaricum also has a corporate presence in Tampa, FL and Dayton, OH, with team members across the United States and around the world. As a leader in our space, we partner with firms in the private sector, academic institutions, and industry associations with a goal of continually building our expertise and capabilities for the benefit of our employees and the customers we support. Through all of this, we have built a vibrant corporate culture diverse in expertise and perspectives with a focus on collaboration and innovation. Our teams are at the frontier of the Nation’s most complex and rewarding challenges. Join us.
Barbaricum is seeking an experienced UI/UX developer preferably with exposure to Qlik to provide support for telemetry and maintenance analysis, which is focused on the direction, synchronization, and modernization of Condition Based Maintenance applications for the USMC. Specifically, dashboard development will be focused on communicating vehicle maintenance usage and reducing vehicle issues that impact mission readiness.
Qualifications
- Active DoD Secret Clearance
- Bachelor’s Degree required
- Experience leading dashboard UI/UX projects
- Proven experience designing interactive, user-focused dashboards
- Proficiency in prototyping dashboard and data visualization designs
- Experience designing dashboards using Qlik
- Proficiency in choosing the appropriate visualization components based on the nature of the data
- Strong understanding of UI/UX principles and best practices
- Proven experience in translating user requirements into meaningful and effective UI/UX data visualizations
- Experience designing with a user-centric approach
- Experience collaborating with data engineers to ensure data transformations align with dashboard design requirements
- Must be able to collaborate with Government managers and partner teams to define UX
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by Ronald Barron | Oct 17, 2023 | Uncategorized
Job Description
Specialist, Digital Asset Management
Location: Remote
Preferred Location: Hershey, PA
Major Duties/Responsibilities:
The Digital Asset Specialist will support the Omnichannel & Content Operations lead and serve as a subject matter DAM (Digital Asset Management) expert to partner with cross-functional teams to execute the overall digital content strategy and workflow for Digital Asset Management and coordination.
This position will define criteria and requirements for integrations, workflows, and processes across the organization (e.g., Digital, Media, Design, etc.) and within multiple digital asset categories and platforms. In addition, this position is also responsible for defining agency needs and requirements for legal purposes, asset research, renewals, expirations, and processing documentation to support the ingestion of assets into HAS (Hershey Asset Studio).
The Digital Asset Specialist is responsible for managing and governance of digital assets within the enterprise-wide Digital Asset Management (DAM) system, Hershey Asset Studio (HAS), to optimize efficiencies and speed to market in the distribution of assets.
Responsible for meticulously maintaining functions within the DAM system. This includes but is not limited to, ensuring assets are uploaded with proper users & permissions; metadata, keywording, cataloging, categorizing, and organization is accurate and consistent.
The Digital Asset Specialist will be responsible for continuously developing best practices & improvements associated with managing digital assets from end to end to ensure the DAM continues to provide value to business needs. Will proactively recognize and communicate when system upgrades/enhancements are needed where necessary.
This Digital Asset Specialist plays a pivotal role in ensuring Hershey’s content management capabilities continue to evolve in accordance with the ever-changing business needs.
Skills/ Competencies/ Qualifications:
- Experience in managing digital assets for an organization producing a large volume of work.
- Detail-oriented, and ability to multi-task.
- Must have strong written and verbal communication skills to effectively convey messages in a clear, concise, and simple manner.
- Must have a high degree of collaboration & teamwork to communicate with marketing, design, corporate communications, media, sales, digital and brand teams, internally and externally.
- Understanding of maintenance and improvement of metadata.
- Experience with asset tagging and taxonomy.
- Knowledge of Jira/Asana or similar ticketing system.
- Knowledge of Excel, PowerPoint, Teams.
- Demonstrate ability to think strategically and prioritize.
- Demonstrate ability to simplify results.
- Understanding of how to quantify & analyze data
Minimum Education and Experience Requirements:
Education: Bachelor’s degree from accredited university in business, library or computer science, digital arts & design, photography, or equivalent experience with digital asset management.
Experience:
- 3+ years of related digital asset management experience, preferably in CPG (Consumer Packaged Goods), an agency or in-house.
- 1+ years of experience in digital arts, photography/videography, or design.
- Experience with Adobe Create Suites.
- Experience with Adobe Experience Manager (AEM). Adobe Analytics (or similar) experience
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by Ronald Barron | Oct 17, 2023 | Uncategorized
Job Description
Title: Customer Service Technical Support Administrator
Location: United States
Categories: Media / Publishing Education/Higher Education
Job Description:
Company Summary : Pearson Virtual Schools is a leading, fully-accredited provider of high-quality, highly accountable virtual education solutions for students in grades K12. Pearson Virtual Schools is committed to expanding quality education through technology and helping students achieve both academic and personal success.
Since 2001, the company’s Connections Academy division has delivered individualized learning to students through virtual public schools and a private online academy. In the 2023-24 school year, 45 Connections Academy virtual public schools will operate in 29 states and expect to serve more than 100,000 students in grades K-12 (some schools do not serve all grades) from across the U.S.
The District Partner division meets the needs of schools, school districts, and other institutions looking to develop and enhance their online learning programs. The division overseeing District Partner clients delivers a full range of targeted digital learning solutions to the K-12 education community including online courses, a program for homebound students, a digital learning platform, and more. More than 300 schools, school districts, state departments of education and other educational institutions, serving tens of thousands of students throughout the U.S. and beyond, are already utilizing Connections Learning products and services.
Position Summary :
Family Technical Support will work remotely as part of our contact center primarily providing technical support services to students and caretakers as they set up and use our technology to learn at a distance from initial startup, troubleshooting, and virus/spyware removal to resolution of software, hardware, printer, and broadband network issues.
Family Technical Support Analyst Responsibilities :
- Troubleshoot and resolve software, hardware, printer, and broadband network issues by actively listening to the caller and asking appropriate questions to build a solution
- Troubleshoot LMS (online school) issues (Internet/application issues)
- Log all calls in call tracking system, creating detailed, accurate entries
- Escalate calls when necessary, according to guidelines
- Remote into callers’ computers when necessary, using the appropriate department tech support processes
- Define and feedback/recap user problems while providing a detailed solution to resolve each issue
- Proactively follow-up (outbound) with callers (in between inbound calls) to verify that problems were resolved
- Respond to voicemails and Webmails, and create trouble tickets as necessary
- Maintain a current level of understanding of the details of home networking, high-speed Internet, and application functionality
- Act as liaison for web-based application problems between users and developers
- Assist in the collection of data for identifying user requirements that may result in future system development or training
- Keep current with development of new system features
- Work with manager to implement products and processes to increase Family Technical Support team efficiencies and quality
- Perform other duties as assigned, including manual labor, such as staging materials, packing, inventory, and delivery
Customer Connections Support Responsibilities :
- Handle inbound calls professionally, accurately, consistently, and efficiently
- Facilitate the enrollment process by answering general pre-enrollment questions and encouraging families to enroll
- Identify families who may need additional support through the enrollment process and transfer to an enrollment counselor
- Provide administrative support for the end of year school returns process
- Perform triage on inbound calls to the main number and transfer to the appropriate staff
- Respond to inbound emails, voicemails, and WebMails
- Place outbound calls on demand for marketing, enrollment, and other departments as appropriate
- Provide training support by nesting with new agents and answering questions as a rover in the Training Facility
- Act as a subject matter expert and peer mentor for the team as appropriate
- Other duties as assigned
Requirements :
- Exceptional phone manners and customer service skills
- Outstanding written and verbal communications skills
- Exceptional interpersonal skills and proven positive attitude
- Highly detailed oriented
- Proven problem-solving methodology
- Outstanding resourcefulness and creativity in providing timely service to callers
- Demonstrated ability to learn and apply large amounts of detailed information rapidly
- Proven ability to multitask in a fast-paced environment
- Excellent organizational and time management skills
- Demonstrated ability to manage stressful situations in a calm, courteous and efficient manner
- Prior technical contact center / Help Desk experience required
- Strong working knowledge of the Application Service Provider (ASP) model, Windows 7 and Windows 10, Office 2010 and later, including Word, Excel, PowerPoint, Chrome, Firefox, Edge, Internet Explorer and Safari, and the Google Office Suite
- Mac experience a plus
- Strong remote troubleshooting and working knowledge of ISP’s, high speed connections (DSL/Cable-Modem) and TCP/IP
- Strong remote troubleshooting and working knowledge of home networking/devices and wireless devices
- Ability to make quick and clear decisions in accordance with company policy
- Demonstrated ability to organize, prioritize and multitask while managing users’ expectations
- College degree preferred
- CompTIA A+, and CompTIA N+ a plus
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by Ronald Barron | Oct 17, 2023 | Uncategorized
Job Description
Administrative & Technical Support Specialist
locations
Remote, US
time type
Full time
job requisition id
R-00121205
The Military Family Life Counseling Program (MFLC) is seeking a Administrative & Technical Support Specialist in our remote team and will be responsible for providing exceptional technical support to our employees and clients. The Administrative & Technical Support Specialist will assist in troubleshooting and resolving IT-related issues, ensuring that our technology resources run smoothly. Additionally, this position will collaborate with other team members to maintain an efficient and responsive help desk service.
Primary Responsibilities
List daily duties and/or specific job responsibilities.
- Serve as the primary point of contact for technical support inquiries via phone, email, or chat.
- Diagnose and resolve technical issues related to hardware, software, and network connectivity.
- Document and prioritize support tickets, ensuring timely resolution and maintaining clear communication with end-users.
- Provide remote assistance and guidance to users, including software installation, configuration, and troubleshooting.
- Collaborate with IT & Support teams to escalate and resolve complex technical issues.
- Contribute to the development and maintenance of the help desk knowledge base.
- Assist in evaluating and recommending improvements to IT processes and procedures.
- Stay updated on industry trends and technologies to provide the best support possible.
- Train end-users on application usage and best practices.
- Participate in on-call rotation for after-hours support, as needed.
- Communicate with vendors to resolve mobile device issues.
- Maintain detailed records of all device transactions, including serial numbers, user assignments, and dates of issuance and return.
Basic Qualifications
List the must have MINIMUM requirements to be considered for the position and ensure minimum quals fall within the minimum Leidos job code requirements. Example: Bachelors’ Degree with 6 years’ of applicable experience or 4 additional years’ of experience in lieu of degree. Must be able to obtain and maintain a TS/SCI Clearance. Must have 2+ years JAVA experience.
- Bachelor’s degree and 2 – 4 years of prior relevant experience or 6 – 8 years of prior relevant experience in lieu of degree.
- Experience managing multiple tasks in a dynamic environment.
- Strong critical thinking and problem-solving skills.
- Ability to establish effective working relationships with senior-level customers, technical staff, managers, and peers.
- Excellent communication and interpersonal skills.
- Proficient with MS Excel, PowerPoint, and MS Word.
- Ability to work independently and as part of a team.
- Proficiency with data management principles.
- Background in cross-functional team collaboration and briefing different audiences.
Preferred Qualifications
List additional skills and experience that is nice to have but not required.
- Familiarity with ServiceNow
- Familiarity with Six Sigma and other improvement methodologies
- Military experience, including Mil Spouse, Veteran or past DoD experience strongly desired.
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by Ronald Barron | Oct 16, 2023 | Uncategorized
Job Description
Title: Senior Quantitative User Researcher
Location: Remote US
Why Mozilla?
Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser, and Pocket, a service for keeping up with the best content online. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission to make the internet better for everyone. The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders only to our mission. Along with 60,000+ volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms.
About this team and role:
As a global, mission-based organization, we are engaged in promoting the promise of a free and open Internet with users’ needs at its core. The Firefox User Research team’s role is to uncover these needs and translate them into research findings for the product and design teams. We employ a mixed-methods approach to understand complex business needs and generate insights that drive product innovation.We are currently seeking a researcher who can conduct research to generate business insights about users. We are looking for someone who understands and is motivated by Mozilla’s mission and wants to be a part of improving people’s daily lives online. Are you deeply passionate about conducting meticulous, impactful research with outcomes that affect 100s of millions of users? If so, join us!
What you’ll do:
- As a member of the Firefox User Research team, conducting a variety of quantitative research on internet users to help Mozilla product leaders make decisions
- Leading end-to-end research design including scoping research questions, planning projects, writing surveys, gathering data, analyzing results, and communicating actionable, data-based recommendations
- Staging surveys and specifying recruiting criteria in paid panels as well as our in-product participant recruitment tool
- Access, analyze, and visualize moderately large data using R (required) and SQL (preferred)
- Conduct hypothesis testing, bivariate and multivariate statistics, power analysis
- Draw on your mixed-methods research experience
- Use your experience in large scale, broad, internet audience or tech-focussed products to inform your interactions with our partners in Product Management, Marketing, and/or Data Science
What you’ll bring:
- Designs and stages surveys using scientific survey principles and occasionally also uses other research methods (such as analysis of behavioral data from the product and moderated and unmoderated interviewing) as appropriate
- Can scope and specify actionable research plans in environments where the questions are ambiguous or multi-faceted
- Explains sampling and generalizability to stakeholders
- Works with external vendors, guiding research Mozilla may outsource
- Works with other research specialties such as qual researchers and data scientists as a peer contributor
- Can use research results to generate actionable, user-focussed product recommendations
- Has experience with attitudinal and behavioral data, knows what each is best to measure, and understands how they might be connected
- Has experience presenting to executive leadership, including storytelling to help them understand the meaning of research results
- Has the potential to be a leader and a mentor within the UR team as we develop our skills and areas of expertise
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