Job Description
Title: Senior Quantitative User Researcher
Location: Remote US
Why Mozilla?
Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser, and Pocket, a service for keeping up with the best content online. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission to make the internet better for everyone. The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders only to our mission. Along with 60,000+ volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms.
About this team and role:
As a global, mission-based organization, we are engaged in promoting the promise of a free and open Internet with users’ needs at its core. The Firefox User Research team’s role is to uncover these needs and translate them into research findings for the product and design teams. We employ a mixed-methods approach to understand complex business needs and generate insights that drive product innovation.We are currently seeking a researcher who can conduct research to generate business insights about users. We are looking for someone who understands and is motivated by Mozilla’s mission and wants to be a part of improving people’s daily lives online. Are you deeply passionate about conducting meticulous, impactful research with outcomes that affect 100s of millions of users? If so, join us!
What you’ll do:
- As a member of the Firefox User Research team, conducting a variety of quantitative research on internet users to help Mozilla product leaders make decisions
- Leading end-to-end research design including scoping research questions, planning projects, writing surveys, gathering data, analyzing results, and communicating actionable, data-based recommendations
- Staging surveys and specifying recruiting criteria in paid panels as well as our in-product participant recruitment tool
- Access, analyze, and visualize moderately large data using R (required) and SQL (preferred)
- Conduct hypothesis testing, bivariate and multivariate statistics, power analysis
- Draw on your mixed-methods research experience
- Use your experience in large scale, broad, internet audience or tech-focussed products to inform your interactions with our partners in Product Management, Marketing, and/or Data Science
What you’ll bring:
- Designs and stages surveys using scientific survey principles and occasionally also uses other research methods (such as analysis of behavioral data from the product and moderated and unmoderated interviewing) as appropriate
- Can scope and specify actionable research plans in environments where the questions are ambiguous or multi-faceted
- Explains sampling and generalizability to stakeholders
- Works with external vendors, guiding research Mozilla may outsource
- Works with other research specialties such as qual researchers and data scientists as a peer contributor
- Can use research results to generate actionable, user-focussed product recommendations
- Has experience with attitudinal and behavioral data, knows what each is best to measure, and understands how they might be connected
- Has experience presenting to executive leadership, including storytelling to help them understand the meaning of research results
- Has the potential to be a leader and a mentor within the UR team as we develop our skills and areas of expertise