by Ronald Barron | Oct 19, 2023 | Uncategorized
Job Description
Title: Senior Service Delivery Manager
Location: Remote – United States
BE PART OF BUILDING THE FUTURE.
What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?
The answer is data, — all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions.
Pure is blazing trails and setting records:
- For ten straight years, Gartner has named Pure a leader in the Magic Quadrant
- Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
- Industry analysts and press applaud Pure’s leadership across these dimensions
- And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go
If you, like us, say bring it on to exciting challenges that change the world, we have endless opportunities where you can make your mark.
SHOULD YOU ACCEPT THIS CHALLENGE…
We are looking for a Senior Service Delivery Manager to join our Global Support team. You will be part of the best Support team in the industry. Our culture focuses on five fundamental values Customer First, Teamwork, Creativity, Ownership, and Persistence. You will be the primary representative for the Pure support organization in the region. The position will be a cross-functional role that serves as a bridge between the customer, sales, and customer support organization to ensure customer success.
- Primary representative for Pure’s Technical Services organization in the field and will be the key liaison and advisor for all things related to Pure Support for Customers, Partners and Pure Account Teams in the Region.
- Proactively communicate service updates regarding support escalations, incident tracking, problem identification, root cause analysis, and issue(s) resolution
- Responsible for delivering our Technical Services presentations to customers and prospects, delivering Root Cause Analysis RCAs remote/in person.
- Advocate customer needs/issues across organizations, ensure an optimal customer experience, develop and maintain strong relationships with customer contacts and understand customer processes, teams, and environment to expedite engagement and time to resolution.
- Solicit customer feedback on the overall Pure experience (Product and service), channel feedback into the support organization leaders, ensure any nuances are highlighted and addressed by working with cross-functional teams (Support, Executive Leadership, Engineering, Sales, Legal Product Management, etc) so a world class customer support experience can be delivered.
- Manage customer escalations, take ownership of a crisis from beginning to end while working with cross-functional teams to ensure appropriate resources have been engaged to resolve the issue and deliver any follow-through actions.
- Conduct a monthly/quarterly Regional Technical Services presentation with content to promote knowledge sharing, best practices, and updates to internal process changes.
- Develop a technical understanding of Pure products, service offerings and known issues to help drive proactive/reactive and effective incident management. .
- As an SDM, lead and engage in key initiatives within the SDM and Technical Services organizations such as KPIs, SDM Workload optimization, enhancing overall account team collaboration, and expanding SDM value realization with Sales leadership.
- Create and maintain multiple Operational and Productivity reports including adhoc to assist leadership in making critical business decisions.
- Lead, create, develop and execute continuous improvement initiatives to realize improved service delivery capabilities and performance to enhance the Pure customer experience.
- Coach, mentor and be responsible for onboarding of new SDMs
What You Will Bring To The Team
- Minimum of 10 years of experience supporting Fortune 500 companies, preferably in enterprise storage, virtualization, networking, or enterprise applications industry.
- Knowledge and expertise in a Multi Account Management role, Escalation Management, and a technical aptitude to learn Pure’s Technology and Portfolio offerings.
- Display a strong sense of urgency and ability to manage crises, sometimes outside of regular working hours
- Communications – Strong written, verbal, and presentation skills, including the ability to deliver technical IR/ RCA documents
- Leadership – Provide guidance, mentorship, and the benefit of their experience to managers, team leads, coaches, and other direct reports.
- Business acumen – Ensure priorities and goals for their functional area or areas are clear and in obvious alignment with Pure’s corporate goals, and with the more general goals and priorities of Pure Support.
- Work with senior management and management peers to develop strategies and execution plans for support delivery, and future service differentiation.
- Teamwork – Work collaboratively and constructively across functions with peers in other organizations to accomplish shared goals as One Pure.
- Time Management – Ability to prioritize workload for a large number of accounts and possess excellent organizational skill in managing multiple escalations.
- Negotiation and persuasion – Collaborate with peers and senior management on talent identification and development guidelines.
- Fully understand and be able to effectively communicate the state of the business to senior management.
- Bachelor’s Degree or equlivant years of experience
- Minimal travel may be required.
APPLY HERE
by Ronald Barron | Oct 19, 2023 | Uncategorized
Job Description
Email Marketing Coordinator
ARLINGTON, VA
GROWTH
FULL-TIME
REMOTE
At StraighterLine we are on a mission to help students succeed!
About Us
StraighterLine is the leading provider of high-quality, affordable, online courses that help learners earn college credit and meet their professional goals. Each year, 150,000 learners take one of StraighterLine’s 215 courses to upskill into new careers or earn credit from over 2,000 colleges and universities worldwide.
StraighterLine works with institutions and corporate partners to provide their students and employees with flexible education options that allow them to work and learn at their own pace. Visit www.straighterline.com for more information.
Working at StraighterLine
StraighterLine team members work every day knowing that they are helping learners on their path to employability and career success. We’re an inclusive team that fosters collaboration, that trusts and communicates openly. Like our students, we are lifelong learners and strive for excellence in our work.
We are committed to bringing innovative solutions to the field – your ideas will never go unheard. And, best of all, we love to celebrate each other’s contributions and wins.
We also know how important a life outside of work is, and the support that employers can contribute.
See the end of this posting to learn more about our great benefits.
WE ARE HIRING an Email Marketing Coordinator will drive our enrollment and student success goals by creating, deploying and optimizing email communications with prospects, students, partnerships and alumni. The role spans planning, campaign deployment, testing, analytics, and reporting.
The ideal candidate will be well versed in email marketing and best practices and be motivated to help StraighterLine make improvements to this area of our marketing mix.
Goals for this position
- Utilize B2B and some B2C email best practices to help nurture leads and drive conversions and student engagement.
- Build behavior-based email automation, in conjunction with product and student success, to drive conversion and enrollment, engage students in their courses, support on-time course completion, increase student satisfaction, and drive renewals.
- Testing/Optimization: Improve email performance metrics, testing rigor, and reporting capabilities. Leverage insights to drive performance and lift.
Email Campaign Management
- Collaborate with the growth marketing team to develop high-performing email campaigns.
- Help improve reporting capabilities and increase understanding and visibility of email channel and impact on key metrics (conversion rates, enrollments, retention) within an integrated marketing campaign mix (social, paid media, PR, inbound web, referral marketing, email).
- Build email testing roadmap and drive test execution to support continuous improvement in campaigns. Share findings and insights with key stakeholders.
- Manage email workflow, marketing automation set-up, and deployment schedules; work with multiple stakeholders for input on prioritization.
Performance and Analytics
- Build reporting and communicate email performance to team.
- Execute lead drip campaigns, abandoned cart emails, and winback emails to help drive our engagement strategy with students.
- Exceptional written communication skills, copywriting, and organizational skills.
- Implement quality assurance checkpoints into email campaigns to protect our brand and ensure error-free delivery.
Qualifications
- Strong, hands-on experience with Hubspot required.
- Bachelor’s Degree or equivalent experience required; additional education or training specific to digital marketing and or email marketing preferred.
- Minimum four years of experience actively managing, creating, and deploying email marketing campaigns.
- Passionate about martech innovations and stay up-to-date on the latest trends and tools.
- Familiarity with the key email metrics and reporting: Click-through rate, conversion rate, bounce rate, list growth rate.
- Experience with list management and segmentation.
- A/B testing experience developing strategies, setting up test cells, and reporting results.
- Basic knowledge of HTML and CSS.
- Basic copywriting/writing skills to write the majority of emails without creative support, but resourceful and prudent to know when to pull in professional writers to increase results.
- Must be very detail oriented with a relentless approach to quality control.
- Collaborative and demonstrated ability to work independently.
- Up-to-date with latest online marketing trends and best practices in content marketing.
- Experience driving e-commerce sales for an SMB business preferred.
- Hubspot Email Marketing and Hubspot Marketing Software certifications are a plus.
- Strong knowledge of CAN-SPAM and other related anti-spam laws and regulations.
APPLY HERE
by Ronald Barron | Oct 19, 2023 | Uncategorized
Job Description
Freelance Community Manager
EMPLOYEE TYPE: Contract
WORKPLACE: Remote
Job Description
Our client a PR and communications agency, is looking for a senior-level Community Manager to help with live coverage for a 3-day event for a client in the tech industry in mid-November.
As a Community Manager, you will be responsible for monitoring and engaging with our audience across X and Facebook channels. You’ll serve as the frontline representative of the event, ensuring that their online community remains informed, engaged, and inspired.
This position offers a unique opportunity to work within a dynamic tech-focused environment and collaborate with a cross-functional team to create a vibrant online community experience. If you have a passion for technology, exceptional communication skills, and the ability to foster positive online interactions, we want to hear from you.
Responsibilities:
- Monitor X and Facebook channels continuously to stay updated on conversations, trends, and user engagement.
- Identify and escalate important or sensitive comments, questions, and issues to the broader event team for timely response and action.
- Respond to comments, messages, and inquiries from event attendees and community members, ensuring that responses align with established guidelines and tone.
- Foster positive interactions and maintain a friendly and welcoming online atmosphere within the community.
- Promote event-related content and engage users in discussions to enhance their experience and participation.
- Create and curate content that resonates with the audience, including posts, images, and videos, to encourage interaction and discussion.
- Stay current with industry trends, technology updates, and relevant news to maintain informed conversations within the community.
Required Qualifications:
- 5+ years of proven experience as a community manager or a similar role, particularly in tech or event-related settings.
- Prior experience in community management with a tech brand.
- Excellent written and verbal communication skills with a keen eye for detail.
- Strong understanding of social media platforms, especially X and Facebook, and their unique dynamics.
- Familiarity with social media management tools and analytics to track performance.
- Ability to maintain professionalism, positivity, and empathy in online interactions.
- Exceptional problem-solving skills and the ability to handle potentially contentious situations with grace.
- A passion for technology and a solid grasp of tech industry trends and developments.
- Creative thinking and the ability to create engaging content.
- Strong organizational skills, the ability to multitask, and work effectively in a fast-paced environment.
- Flexibility to work outside regular business hours to cover live events and respond to real-time comments.
APPLY HERE
by Ronald Barron | Oct 19, 2023 | Uncategorized
Job Description
Product Marketing Manager
One of The Sage Group’s clients is looking for a Product Marketing Manager with 5 years product marketing in tech. Client empowers local economies by building intelligent, last-mile delivery technology for local businesses, helping them grow.
About The Role:
As a Product Marketing Manager, you will be responsible for working with product marketing, product management, business, marketing, and creative teams to help customers meet their earnings goals. You’ll work on national scale GTM launches as well as scrappy ops tests to support the development and scaling of in-app products and new pay model initiatives. You’ll support strategic product marketing initiatives that drive awareness, adoption & excitement of existing pay, ?nancial and experience products for customers to drive outsized impact for them and our business. You’ll leverage in-app, owned, and earned channels to grow product usage, measure impact, and drive awareness for these initiatives. You’ll collaborate with research teams like UXR and Audience insights to identify and synthesize customer needs, trends, and early opportunities for us to explore.
Role
A team player who leads by example. You bring a growth and performance mindset to problems, while also weaving together a knack for storytelling to help make a campaign or product launch successful.
Key responsibilities:
- Support the development and execution of go-to-market plans that exceed new & existing feature adoption and satisfaction goals with customers
- Execute marketing experimentation for new o?erings that customers value and adopt. Inform key learnings and develop plans to tackle opportunities for future growth
- Roll up your sleeves to own the success of a campaign or test: writing content, setting up in-app and email campaigns, and bringing together other needed partners to execute your strategies
- Partner with research to support and execute groundbreaking customer research. Use it to provide actionable recommendations that improve our marketing and product strategies
- Join a cross-functional team from Product, Brand, CRM, and Operations on weekly business reviews. Report out to leadership on progress and drive recommendations
- Work with teams to analyze and own product metrics, uncovering key opportunities for marketing and iterating on messaging/positioning accordingly
Requirements:
- A BA
- 5+ years experience PMM in tech in a GTM role with high-growth and a fast-paced environment
- Some market research experience
- A data-driven mindset and you have some experience working on marketing experimentation
- Ability to ?ex seamlessly between strategy and execution working internally across a variety of teams
- Strong project management and leadership skills, ideally in a customer facing role leading or assisting with digital marketing or sales campaigns
- A builder’s mentality, are passionate about technology products that impact millions, and think of yourself as an energizing, e?ective communicator eager to get into product marketing
APPLY HERE
by Ronald Barron | Oct 19, 2023 | Uncategorized
Job Description
Content Developer
Remote US
About Us
At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies.
Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request.
As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
About the Team
The Support Operations & Planning (SOAP) department is made up of a dynamic group of teams and specialists who partner with Product and Support stakeholders to improve the customer and Support team experiences.
Inside the Customer Support organization, the SOAP department consists of Project / Program Management, Support Operations Engineering, Business Analysis, Technical Support Enablement / Quality Assurance, Supportability, and Support Content teams. We focus on customer self service and satisfaction, internal efficiency improvements, as well as initiatives to optimize service delivery.
About the Role
- A Support Content Manager is responsible for designing, creating and maintaining digital content for the Customer Support team at Cloudflare.
- You will partner with product, engineering, operations, IT, service delivery teams, and other stakeholders to develop and improve internal and public facing, Support-related content.
- You will help improve self serviceability, reduce customer support contacts and internal engineering escalations by creating high quality Support-related content.
- Beyond Support-related content, you will have the opportunity to contribute to our customer experience improvement initiatives by creating enablement materials, demos and tutorials, as well as other digital resources that will help customers adopt and use Cloudflare products more effectively, as well as for internal teams to service them.
Responsibilities
- Create and maintain Support documentation and content
- Develop multimedia content when appropriate
- Collaborate with experts to create usable content covering products, services, and tools
- Translate complex information and concepts into accessible learning materials
- Work with a variety of operations and service delivery teams to document how to use products and tools for both technical and non-technical audiences
- Help manage all Support content
- Help to develop content strategies that streamline knowledge management
- Work independently and manage multiple, simultaneous projects
Requirements
- Proven verbal and written communication skills – must provide samples of excellent technical writing or content creation skills
- 1-3 years of professional technical writing or content development experience for technical and general audiences
- Familiarity with Markdown
- Familiarity with industry standard content management and authoring tools
- Familiarity with KCS or other knowledge management methodologies
- Familiarity with industry standard Support CRMs / ticketing systems
- Relevant baseline web development knowledge and experience, e.g., HTML, JavaScript, HTTP
- Bachelor’s degree or higher (or equivalent experience) in English, Technical Communication, or other major with writing-intensive component and/or a technology emphasis,
Bonus Points
- Familiarity with Git, Python, SQL, or other modern programming languages and tools
- Experience with multimedia and graphic design
APPLY HERE
